Pixma Pro 100 - not feeding from top tray

[fourfourfun]

Hi. This is an issue that is starting to become more and more prevalent. Sometimes the paper is refusing to feed, you can hear the beginning of the feed process start, a little movement, and then it just stops. Yellow light flashing on the front stating there is no paper.

Anyone seen anything like this?

 

[Petruska]

Hi. This is an issue that is starting to become more and more prevalent. Sometimes the paper is refusing to feed, you can hear the beginning of the feed process start, a little movement, and then it just stops. Yellow light flashing on the front stating there is no paper.

Anyone seen anything like this?

usually the cause.

Bob P.

 

[John_Hoffman]

Also be sure paper is seated properly. Try spreading the guides a little wider, insert paper and then close guides to paper width.

 

[Droppingin]

How to clean the feed rollers?

 

[jtoolman]

How to clean the feed rollers?

 

[fourfourfun]

Thanks for the help on this, it seems to have resolved the issue. Thinking about it, a year of printing on Cotton Rag daily, probably going to get some build up there.

 

[fourfourfun]

This is prevalent again.

The roller clean says you shouldn't do it too many times however our cotton rag 300gms just won't go through.

A6 sized glossy, fine. Matt A5 cards, fine.

Is there any way of giving this a proper deep clean or would you say getting a service in is the best option?

 

[Howard Moftich]

I think probably better/best would be to get some commercial roller cleaner sheets or make them yourself (I forget, lighty spritzed bond paper w/ Windex?) vs. 'service' which would cost what a new printer would cost.

You can find the Epson version on Amazon if you look hard enough

 

[John_Hoffman]

It might be too heavy a paper for reliable feed in the Rear Tray. From Canon manual:

You can use paper in the following weight ranges.

"rear tray: From 17 to 28 lb (64 to 105 g /m) (plain paper except for Canon genuine paper)

* You can use non-Canon genuine specialty paper that is up to 53 lb (200 g /m).

Do not use heavier or lighter paper (except for Canon genuine paper), as it could jam in the printer.

manual feed tray: From 4 to 23.6 mil (0.1 to 0.6 mm) (up to 93 lb (350 g /m))

Do not use paper thicker or heavier than this, as it could jam in the printer."

 

[fourfourfun]

Seems like the simplest solution was the best. After going around the official cleaning solutions on the support site, eventually came across one that recommended turning the thing off and cleaning all the rollers (including the huge rubber one) with a slightly damp q tip bud.

Worked absolutely fine after that.

Seems like the shift to 300 gsm cotton rag has really affected thing. The stuff sheds paper pixels like nobody's business.