I'm switching to Canon!!!!!!!!!!!!

[pretzelb]

You should see all the complaints on the Canon forum about support not helping with the focus issue. Same kind of stories so I don't think it matters who you go with.

I am so pi$$ed off at Nikon right now. Last week I went to get my
(still under warranty) lens to Nikon Torrance, because the focusing
ring started to jam and would not zoom. Anyways, I've kept that
lens in proper order and always took good care of it. They said
they would fix it no problem.

This week I get a re-estimate saying that there was impact damage
causing the ring to crack, and they would not repair it under
warranty, because they implied the lens was most likely damaged by
me. I called the repair facility and they were extremely rude and
did not try to help me at all, and did not want to resolve anything
with me, leaving me furious.

I am a very supportive user of Nikon, but this kind of treatment
and accusation seriously pi$$es the $hit out of me, and I do not
want to support a company as arrogant as this.

If I do not get the lens repaired as it should be under warranty, I
plan to switch over to Canon and vote with my money. As much as I
prefer Nikon equipment, I will not support these kind of business
tactics.

Sorry to hear about that. Under no circumstances should the repair
people act like this.

Good luck with the switch. You'll get less noise if you buy a 10D,
but you run the risk of the dreaded "focusing problem". Take a peek
at the Canon forum and see for yourself. At any given time there
are at least 10 threads on this issue, and they all grow "hot" in a
matter of hours.

--
-Øyvind

--
----------------------------------------------



ganja is your friend...i love canada!

inhousephoto inc. digital • photography • media
http://www.inhousephoto.com

 

[peacefoto]

if you seriously compare a sigma 70-200 with a 70-200'l', and a sigma 24-70 with a 24-70'l' side by side on a same eos body, your jaw will be on the floor and you will cry if you paid for the 'l' (or laugh if you bought sigma ;-)). try it and you will be amazed, i've seen the results and i laughed ;-)

You bought a lens that is really poorly rated too ... should have
gotten the 28-70, not the 24-70 ...

You should read more carefully what people say here about lenses
instead for flattering yourself in the Canon Forum about a picture
you sold over a D1X ...

Sometimes I think you are so childish and so needy for attention,
you lose FOCUS on the real thing ...

Ever thought you sold the picture because it was a better picture
and not because of the equipment issue ...

I too have sold many pictures of subjects over Canon equipment ...
What does that tell you at the end ...

Sigma does have some good lenses in their EX line and pretty good
service from what i hear.

........................ If professional then only L glass or AFS
is recommended Sigma just does not stand up, I've a new DX 24~70
Sigma (to save money???) but it's so horrible compared to the L
glass that I bought I'm not using it.

I should have kept my €950 and put it towards the €3,000 L lens and
be finished with it for ever.

--
Yves P.

 

[Yves P.]

He he he ... I have a Sigma 70-200 HSM 2.8 with my D-100 and it is as good and as sharp as the Nikon VR AF-S 70-200, I have proven it many times. I wouldn't try to compare the construction built though, in that sense, Nikon (and possibly Canon) are better built.

I have played with a 70-200L from Canon, pass the bacon and cheese please ... Not impressed at all ...

You bought a lens that is really poorly rated too ... should have
gotten the 28-70, not the 24-70 ...

You should read more carefully what people say here about lenses
instead for flattering yourself in the Canon Forum about a picture
you sold over a D1X ...

Sometimes I think you are so childish and so needy for attention,
you lose FOCUS on the real thing ...

Ever thought you sold the picture because it was a better picture
and not because of the equipment issue ...

I too have sold many pictures of subjects over Canon equipment ...
What does that tell you at the end ...

Sigma does have some good lenses in their EX line and pretty good
service from what i hear.

........................ If professional then only L glass or AFS
is recommended Sigma just does not stand up, I've a new DX 24~70
Sigma (to save money???) but it's so horrible compared to the L
glass that I bought I'm not using it.

I should have kept my €950 and put it towards the €3,000 L lens and
be finished with it for ever.

--
Yves P.

--
Yves P.

 

[Frantz Dantzler]

You had to show Nikon your bank statements to become an NPS member? That wasn't my experience at all. As expected, I had to show them examples of my work that had been published and get a current member of NPS to vouch for me. There was no prerequisite of having to tell them how many pieces of Nikon gear I had or providing any financial information.

NPS service has been outstanding.

........... take NPS registration for instance, I had to jump
through hoops, own a zillion pieces of gear and prove it with
client lists and bank statements; for what, in my fight with Nikon
it ended the same way.

 

[David Barkin]

Hi Yves

I have the 50-500, as do you. I recently broke the thing by trying to put on the wrong tele adapter. I brought it into Sigma's repair facility, I told them that I BROKE IT, and they fixed it on the spot for free.

They even met and approved of my portable white balance dog. I was very impressed!

And of course I love the lens...

Dave

You bought a lens that is really poorly rated too ... should have
gotten the 28-70, not the 24-70 ...

You should read more carefully what people say here about lenses
instead for flattering yourself in the Canon Forum about a picture
you sold over a D1X ...

Sometimes I think you are so childish and so needy for attention,
you lose FOCUS on the real thing ...

Ever thought you sold the picture because it was a better picture
and not because of the equipment issue ...

I too have sold many pictures of subjects over Canon equipment ...
What does that tell you at the end ...

Sigma does have some good lenses in their EX line and pretty good
service from what i hear.

........................ If professional then only L glass or AFS
is recommended Sigma just does not stand up, I've a new DX 24~70
Sigma (to save money???) but it's so horrible compared to the L
glass that I bought I'm not using it.

I should have kept my €950 and put it towards the €3,000 L lens and
be finished with it for ever.

--
Yves P.

 

[Jonathan F.]

What's the point of buying the USA brand Nikon gear, if they're gonna pull this sorta cr@p off. That lens should be repaired under its warranty.

It is insured right?

--
Tony

http://homepage.mac.com/a5m http://www.pbase.com/a5m

I am so pi$$ed off at Nikon right now. Last week I went to get my
(still under warranty) lens to Nikon Torrance, because the focusing
ring started to jam and would not zoom. Anyways, I've kept that
lens in proper order and always took good care of it. They said
they would fix it no problem.

This week I get a re-estimate saying that there was impact damage
causing the ring to crack, and they would not repair it under
warranty, because they implied the lens was most likely damaged by
me. I called the repair facility and they were extremely rude and
did not try to help me at all, and did not want to resolve anything
with me, leaving me furious.

I am a very supportive user of Nikon, but this kind of treatment
and accusation seriously pi$$es the $hit out of me, and I do not
want to support a company as arrogant as this.

If I do not get the lens repaired as it should be under warranty, I
plan to switch over to Canon and vote with my money. As much as I
prefer Nikon equipment, I will not support these kind of business
tactics.

--
----------------------------------------------



ganja is your friend...i love canada!

inhousephoto inc. digital • photography • media
http://www.inhousephoto.com

 

[Matthew Smith]

I have an 80-200 2.8 at Nikon right nowd. I purchased it second hand and the focus ring started to squeak. Figured it would just need cleaning. The first estimate for $411.00 to rebuild the focus mechanism and exposure control. It worked great when I had it, just started squeaking. Exposure was good, focus was good. I had round one last week and approved $300.00 worth of work with possible re-estimate. They haven't started on it yet. I feel certain I'll have some kind of impact damage even though the lens has absolutely no marks on it at all, glass or barrel. Nikon warranties are not transferable and the lens is less than a year old so this is coming out of my pocket. If I get screwed (again), I'm moving on also. All of this said, it is more the reason never to buy anything off of Ebay. Some unseen problem popped up as soon as I started using this lens. By the time I'm finished I could have purchased a brand new one.
MCS

I am so pi$$ed off at Nikon right now. Last week I went to get my
(still under warranty) lens to Nikon Torrance, because the focusing
ring started to jam and would not zoom. Anyways, I've kept that
lens in proper order and always took good care of it. They said
they would fix it no problem.

This week I get a re-estimate saying that there was impact damage
causing the ring to crack, and they would not repair it under
warranty, because they implied the lens was most likely damaged by
me. I called the repair facility and they were extremely rude and
did not try to help me at all, and did not want to resolve anything
with me, leaving me furious.

I am a very supportive user of Nikon, but this kind of treatment
and accusation seriously pi$$es the $hit out of me, and I do not
want to support a company as arrogant as this.

If I do not get the lens repaired as it should be under warranty, I
plan to switch over to Canon and vote with my money. As much as I
prefer Nikon equipment, I will not support these kind of business
tactics.

----------------------------------------------



ganja is your friend...i love canada!

inhousephoto inc. digital ? photography ? media
http://www.inhousephoto.com

 

[Carol Steele]

........... take NPS registration for instance, I had to jump
through hoops, own a zillion pieces of gear and prove it with
client lists and bank statements; for what, in my fight with Nikon
it ended the same way.

Can't understand that GerBee, all I did was telephone Nikon and Jakki sent me the NPS forms which I filled in and returned - and the only Nikon equipment which I had at the time was the D1X, the 28-70 f2.8 AFS and an old Nikon film body. I didn't have any of the other stuff they asked for (I've always been a full time photographer working in the social market and owning my own business). NPS membership arrived back a couple of days later - no questions asked (unless they checked with my bank and the Inland Revenue). Service through NPS has been fast and considerate.

--
Carol

 

[Dy One Hunted]

Nikon has really lost my confidence here and now I understand some
of the disgruntled attitudes amongst some of the Nikon camp.

If I do go Canon, it seems so foreign to me and I'm not a big fan
of the CMOS output. Despite being sharp, I can't really stand how
it outputs the image (looks very digital to me, instead of being
film like).

Anyways, I don't want to start a flame war or be a troll, just
venting.

........... take NPS registration for instance, I had to jump
through hoops, own a zillion pieces of gear and prove it with
client lists and bank statements; for what, in my fight with Nikon
it ended the same way.

At that time too Nikon did not have a facility in Ireland, Canon do
for instance and I exchanged a few lovely friendly emails with
Canon over CPS, which they approved even though I did not reach
their equipment specs, (am only starting out in Canon), but Nikon
are gone out on a limb, they have stretched themselves very thin
and one area which suffers in a struggling company is support and
repairs, they seem to be looking for any reason to charge now,
whereas they did have a good repair and tech support service, when
I say this changing, well, I made my move too.

--
----------------------------------------------



ganja is your friend...i love canada!

inhousephoto inc. digital • photography • media
http://www.inhousephoto.com

 

[Ed Nazarko]

You may be switching from the devil you now know to the devil you don't. Posts like this are not uncommon over at the Canon forum, I've seen them at the Sony forum. I've not seen them at the Kodak forum (whatever one may think about their SLRs, they take really good care of their users) and have seen few in the Fuji forum.

Good luck getting your lens fixed.

I am so pi$$ed off at Nikon right now. Last week I went to get my
(still under warranty) lens to Nikon Torrance, because the focusing
ring started to jam and would not zoom. Anyways, I've kept that
lens in proper order and always took good care of it. They said
they would fix it no problem.

This week I get a re-estimate saying that there was impact damage
causing the ring to crack, and they would not repair it under
warranty, because they implied the lens was most likely damaged by
me. I called the repair facility and they were extremely rude and
did not try to help me at all, and did not want to resolve anything
with me, leaving me furious.

I am a very supportive user of Nikon, but this kind of treatment
and accusation seriously pi$$es the $hit out of me, and I do not
want to support a company as arrogant as this.

If I do not get the lens repaired as it should be under warranty, I
plan to switch over to Canon and vote with my money. As much as I
prefer Nikon equipment, I will not support these kind of business
tactics.

----------------------------------------------



ganja is your friend...i love canada!

inhousephoto inc. digital ? photography ? media
http://www.inhousephoto.com

--
Ed

Make pictures, don't take them - it leaves more for others.

http://www.onemountainphoto.com

 

[Kevin Jay]

I am so pi$$ed off at Nikon right now. Last week I went to get my
(still under warranty) lens to Nikon Torrance, because the focusing
ring started to jam and would not zoom. Anyways, I've kept that
lens in proper order and always took good care of it. They said
they would fix it no problem.

This week I get a re-estimate saying that there was impact damage
causing the ring to crack, and they would not repair it under
warranty, because they implied the lens was most likely damaged by
me. I called the repair facility and they were extremely rude and
did not try to help me at all, and did not want to resolve anything
with me, leaving me furious.

I am a very supportive user of Nikon, but this kind of treatment
and accusation seriously pi$$es the $hit out of me, and I do not
want to support a company as arrogant as this.

If I do not get the lens repaired as it should be under warranty, I
plan to switch over to Canon and vote with my money. As much as I
prefer Nikon equipment, I will not support these kind of business
tactics.

----------------------------------------------



ganja is your friend...i love canada!

inhousephoto inc. digital ? photography ? media
http://www.inhousephoto.com

 

[Kevin Jay]

There is very little difference between Canon and Nikon. They both have their strong points and weaknesses. The same complaints can be found concerning Canon. If you change, you will just be taking your complaints to a different company. I own a 10D but I don't get involved in the 'My brand is better than your" discussions as I don't think is a significant difference between the two companies. I chose the 10D because of price. Both companies have great products and both companies can really p@ss people off at times. So calm down and stay on top of it. The lens will get fixed (I hope!).

 

[Shiner]

The voice of reason, at last...

Thanks for that, Kevin. It’s too-hot to argue about boxes. We should perhaps be holding-off on the pi$$ing contests in order to conserve vital fluid intake. The water’s running low, ’round here...

Enjoy your photography, whatever your marque.

Cheers,
Ski

 

[Jonathan F.]

Well I'm heading to Nikon Torrance right now, so I'll see how they like it when I give them the rude attitude they gave me right into their face. You know, the only reason this sort of treatment is condoned; most likely this is what they've been trained and hammered into them by upper management.

And I really am not a fan of Canon. So most likely I won't switch, but I'd rather try to avoid letting Nikon make money off me. Seriously, if they are trying to avoid fixing a lens that is under warranty, then what is the point of buying domestic (USA), if that 1year/4year extended service coverage is garbage? It's pure BS I think.

Good luck getting your lens fixed.

I am so pi$$ed off at Nikon right now. Last week I went to get my
(still under warranty) lens to Nikon Torrance, because the focusing
ring started to jam and would not zoom. Anyways, I've kept that
lens in proper order and always took good care of it. They said
they would fix it no problem.

This week I get a re-estimate saying that there was impact damage
causing the ring to crack, and they would not repair it under
warranty, because they implied the lens was most likely damaged by
me. I called the repair facility and they were extremely rude and
did not try to help me at all, and did not want to resolve anything
with me, leaving me furious.

I am a very supportive user of Nikon, but this kind of treatment
and accusation seriously pi$$es the $hit out of me, and I do not
want to support a company as arrogant as this.

If I do not get the lens repaired as it should be under warranty, I
plan to switch over to Canon and vote with my money. As much as I
prefer Nikon equipment, I will not support these kind of business
tactics.

----------------------------------------------



ganja is your friend...i love canada!

inhousephoto inc. digital ? photography ? media
http://www.inhousephoto.com

--
Ed

Make pictures, don't take them - it leaves more for others.

http://www.onemountainphoto.com

--
----------------------------------------------



ganja is your friend...i love canada!

inhousephoto inc. digital • photography • media
http://www.inhousephoto.com

 

[Mark Burnham]

Well I'm heading to Nikon Torrance right now, so I'll see how they
like it when I give them the rude attitude they gave me right into
their face. You know, the only reason this sort of treatment is
condoned; most likely this is what they've been trained and
hammered into them by upper management.

And I really am not a fan of Canon. So most likely I won't switch,

Jonathon, please rethink your strategy in dealing with Nikon in person. If you are ultimately after getting your lens fixed under warranty, going off on the people in Torrance won't help. They will only get defensive. You should absolutely let them know that the way you were treated was not acceptable, but to sink to that level yourself might not be the most effective approach. Just my $.02

-Mark

 

[f8&bethere]

I am so pi$$ed off at Nikon right now. Last week I went to get my
(still under warranty) lens to Nikon Torrance, because the focusing
ring started to jam and would not zoom. Anyways, I've kept that
lens in proper order and always took good care of it. They said
they would fix it no problem.

This week I get a re-estimate saying that there was impact damage
causing the ring to crack, and they would not repair it under
warranty, because they implied the lens was most likely damaged by
me. I called the repair facility and they were extremely rude and
did not try to help me at all, and did not want to resolve anything
with me, leaving me furious.

I am a very supportive user of Nikon, but this kind of treatment
and accusation seriously pi$$es the $hit out of me, and I do not
want to support a company as arrogant as this.

If I do not get the lens repaired as it should be under warranty, I
plan to switch over to Canon and vote with my money. As much as I
prefer Nikon equipment, I will not support these kind of business
tactics.

Sorry to hear about that. Under no circumstances should the repair
people act like this.

Good luck with the switch. You'll get less noise if you buy a 10D,
but you run the risk of the dreaded "focusing problem". Take a peek
at the Canon forum and see for yourself. At any given time there
are at least 10 threads on this issue, and they all grow "hot" in a
matter of hours.

--
-Øyvind

--
----------------------------------------------



ganja is your friend...i love canada!

inhousephoto inc. digital • photography • media
http://www.inhousephoto.com

If it was the 28-70S, a $1500.lens, the slightest bump can create internal damage including your camera bag knocking into something. Mine cost $470 to repair after being dropped a a few feet with no external damage. A friend of mine has had his repaired three times with very minor bumps causing major internal damage. On the other hand I used to bounce a Sigma 28-70 lens (about a $300 lens) on cement over and over again with some external marks but never any functional damage. If you felt an internal breakage as you turned the ring under use I would call that a warr. issue, but if it wouldn't turn the next time you used it then somehow the lens was hit and it is your cost. None the less Nikon's lens's do not hold up as well as they used to.

 

[David Barkin]

Hi f8

Interesting post. But you realise that this makes the case even more outrageous.

Essentially you are saying that this lens in question is INHERENTLY defective.

Nikon should be doing a recall, not voiding the warrenty.

Dave

I am so pi$$ed off at Nikon right now. Last week I went to get my
(still under warranty) lens to Nikon Torrance, because the focusing
ring started to jam and would not zoom. Anyways, I've kept that
lens in proper order and always took good care of it. They said
they would fix it no problem.

This week I get a re-estimate saying that there was impact damage
causing the ring to crack, and they would not repair it under
warranty, because they implied the lens was most likely damaged by
me. I called the repair facility and they were extremely rude and
did not try to help me at all, and did not want to resolve anything
with me, leaving me furious.

I am a very supportive user of Nikon, but this kind of treatment
and accusation seriously pi$$es the $hit out of me, and I do not
want to support a company as arrogant as this.

If I do not get the lens repaired as it should be under warranty, I
plan to switch over to Canon and vote with my money. As much as I
prefer Nikon equipment, I will not support these kind of business
tactics.

Sorry to hear about that. Under no circumstances should the repair
people act like this.

Good luck with the switch. You'll get less noise if you buy a 10D,
but you run the risk of the dreaded "focusing problem". Take a peek
at the Canon forum and see for yourself. At any given time there
are at least 10 threads on this issue, and they all grow "hot" in a
matter of hours.

--
-Øyvind

--
----------------------------------------------



ganja is your friend...i love canada!

inhousephoto inc. digital • photography • media
http://www.inhousephoto.com

If it was the 28-70S, a $1500.lens, the slightest bump can create
internal damage including your camera bag knocking into something.
Mine cost $470 to repair after being dropped a a few feet with no
external damage. A friend of mine has had his repaired three times
with very minor bumps causing major internal damage. On the other
hand I used to bounce a Sigma 28-70 lens (about a $300 lens) on
cement over and over again with some external marks but never any
functional damage. If you felt an internal breakage as you turned
the ring under use I would call that a warr. issue, but if it
wouldn't turn the next time you used it then somehow the lens was
hit and it is your cost. None the less Nikon's lens's do not hold
up as well as they used to.

 

[Jono Slack]

Hi Jonathan

As we have the same name, and as I'm as old as the hills, I feel I have the right to give you a little advice - of course, you have an equal right to swear at me and ignore the advice.

first of all, It's the guy at Nikon Torrance, not Nikon - moving to Canon will likely put you in exactly the same situation.

I just got my D1X back after new rubbers and a replacement focus selector switch. I took it in on Friday morning, and collected it the following Tuesday (but it was ready on Monday).

I rang them up, got the guy who was going to do the repair, chatted him up, discussed the DH2 and Full frame, then I delivered the camera and spoke to him again.

Anybody in those situations can pull it any way he likes - if you make it

1. pleasant to do your work properly and first.
2. give the impression that it might be awkward if he doesn't

then it'll get done first - simple as that.

By all means go to Nikon, but go with your biggest smile and your best (and most persistent) manners - you'll be surprised at how well it works.

Go in with all guns blazing (which you may, indeed, have the right to do) and you'll get a stubborn and negative response.

But ditching Nikon for Canon on the basis of this one experience really sounds like throwing your toy out of the pram.

kind regards
jono slack

I am so pi$$ed off at Nikon right now. Last week I went to get my
(still under warranty) lens to Nikon Torrance, because the focusing
ring started to jam and would not zoom. Anyways, I've kept that
lens in proper order and always took good care of it. They said
they would fix it no problem.

This week I get a re-estimate saying that there was impact damage
causing the ring to crack, and they would not repair it under
warranty, because they implied the lens was most likely damaged by
me. I called the repair facility and they were extremely rude and
did not try to help me at all, and did not want to resolve anything
with me, leaving me furious.

I am a very supportive user of Nikon, but this kind of treatment
and accusation seriously pi$$es the $hit out of me, and I do not
want to support a company as arrogant as this.

If I do not get the lens repaired as it should be under warranty, I
plan to switch over to Canon and vote with my money. As much as I
prefer Nikon equipment, I will not support these kind of business
tactics.

----------------------------------------------



ganja is your friend...i love canada!

inhousephoto inc. digital ? photography ? media
http://www.inhousephoto.com

--
Jono Slack
http://www.slack.co.uk

 

[Jono Slack]

Just as a little addendum.

Can you be totally certain that your lens didn't get a knock when you weren't around. I once discovered (some months later) that my 10 year old had whipped his coat off the table and catapulted my F100 10 feet across the room onto a stone floor - nobody liked to tell me.

But even if it IS the case - a bit of diplomacy will still get it fixed - believe me.

kind regards
jono

first of all, It's the guy at Nikon Torrance, not Nikon - moving to
Canon will likely put you in exactly the same situation.

I just got my D1X back after new rubbers and a replacement focus
selector switch. I took it in on Friday morning, and collected it
the following Tuesday (but it was ready on Monday).

I rang them up, got the guy who was going to do the repair, chatted
him up, discussed the DH2 and Full frame, then I delivered the
camera and spoke to him again.

Anybody in those situations can pull it any way he likes - if you
make it

1. pleasant to do your work properly and first.
2. give the impression that it might be awkward if he doesn't

then it'll get done first - simple as that.

By all means go to Nikon, but go with your biggest smile and your
best (and most persistent) manners - you'll be surprised at how
well it works.

Go in with all guns blazing (which you may, indeed, have the right
to do) and you'll get a stubborn and negative response.

But ditching Nikon for Canon on the basis of this one experience
really sounds like throwing your toy out of the pram.

kind regards
jono slack

I am so pi$$ed off at Nikon right now. Last week I went to get my
(still under warranty) lens to Nikon Torrance, because the focusing
ring started to jam and would not zoom. Anyways, I've kept that
lens in proper order and always took good care of it. They said
they would fix it no problem.

This week I get a re-estimate saying that there was impact damage
causing the ring to crack, and they would not repair it under
warranty, because they implied the lens was most likely damaged by
me. I called the repair facility and they were extremely rude and
did not try to help me at all, and did not want to resolve anything
with me, leaving me furious.

I am a very supportive user of Nikon, but this kind of treatment
and accusation seriously pi$$es the $hit out of me, and I do not
want to support a company as arrogant as this.

If I do not get the lens repaired as it should be under warranty, I
plan to switch over to Canon and vote with my money. As much as I
prefer Nikon equipment, I will not support these kind of business
tactics.

----------------------------------------------



ganja is your friend...i love canada!

inhousephoto inc. digital ? photography ? media
http://www.inhousephoto.com

--
Jono Slack
http://www.slack.co.uk

--
Jono Slack
http://www.slack.co.uk

 

[Group Idiot]

I am a very supportive user of Nikon, but this kind of treatment
and accusation seriously pi$$es the $hit out of me, and I do not
want to support a company as arrogant as this.

It is entirely likely that you would've gotten the SAME treatment from Canon service. Look through the CST forum and read about the many users experiencing the same thing you just did, except it was the Canon version.

This happens, and switching will not avoid it.

Brendan
==========
Equipment list in profile -- where it BELONGS!