I'm switching to Canon!!!!!!!!!!!!

[Jonathan F.]

I am so pi$$ed off at Nikon right now. Last week I went to get my (still under warranty) lens to Nikon Torrance, because the focusing ring started to jam and would not zoom. Anyways, I've kept that lens in proper order and always took good care of it. They said they would fix it no problem.

This week I get a re-estimate saying that there was impact damage causing the ring to crack, and they would not repair it under warranty, because they implied the lens was most likely damaged by me. I called the repair facility and they were extremely rude and did not try to help me at all, and did not want to resolve anything with me, leaving me furious.

I am a very supportive user of Nikon, but this kind of treatment and accusation seriously pi$$es the $hit out of me, and I do not want to support a company as arrogant as this.

If I do not get the lens repaired as it should be under warranty, I plan to switch over to Canon and vote with my money. As much as I prefer Nikon equipment, I will not support these kind of business tactics.

----------------------------------------------



ganja is your friend...i love canada!

inhousephoto inc. digital ? photography ? media
http://www.inhousephoto.com

 

[Øyvind Kaurstad107264]

I am so pi$$ed off at Nikon right now. Last week I went to get my
(still under warranty) lens to Nikon Torrance, because the focusing
ring started to jam and would not zoom. Anyways, I've kept that
lens in proper order and always took good care of it. They said
they would fix it no problem.

This week I get a re-estimate saying that there was impact damage
causing the ring to crack, and they would not repair it under
warranty, because they implied the lens was most likely damaged by
me. I called the repair facility and they were extremely rude and
did not try to help me at all, and did not want to resolve anything
with me, leaving me furious.

I am a very supportive user of Nikon, but this kind of treatment
and accusation seriously pi$$es the $hit out of me, and I do not
want to support a company as arrogant as this.

If I do not get the lens repaired as it should be under warranty, I
plan to switch over to Canon and vote with my money. As much as I
prefer Nikon equipment, I will not support these kind of business
tactics.

Sorry to hear about that. Under no circumstances should the repair people act like this.

Good luck with the switch. You'll get less noise if you buy a 10D, but you run the risk of the dreaded "focusing problem". Take a peek at the Canon forum and see for yourself. At any given time there are at least 10 threads on this issue, and they all grow "hot" in a matter of hours.

--
-Øyvind

 

[Jonathan F.]

I really do not want to switch to Canon, but camera equipment is a long term investment and I do not want to deal with a company that treats its customers that way. I've been hearing stories of other Nikon users being told the same thing (regarding impact damage), which is making me even more mad. Anyways, if they do not fix my lens I will switch.

I am so pi$$ed off at Nikon right now. Last week I went to get my
(still under warranty) lens to Nikon Torrance, because the focusing
ring started to jam and would not zoom. Anyways, I've kept that
lens in proper order and always took good care of it. They said
they would fix it no problem.

This week I get a re-estimate saying that there was impact damage
causing the ring to crack, and they would not repair it under
warranty, because they implied the lens was most likely damaged by
me. I called the repair facility and they were extremely rude and
did not try to help me at all, and did not want to resolve anything
with me, leaving me furious.

I am a very supportive user of Nikon, but this kind of treatment
and accusation seriously pi$$es the $hit out of me, and I do not
want to support a company as arrogant as this.

If I do not get the lens repaired as it should be under warranty, I
plan to switch over to Canon and vote with my money. As much as I
prefer Nikon equipment, I will not support these kind of business
tactics.

Sorry to hear about that. Under no circumstances should the repair
people act like this.

Good luck with the switch. You'll get less noise if you buy a 10D,
but you run the risk of the dreaded "focusing problem". Take a peek
at the Canon forum and see for yourself. At any given time there
are at least 10 threads on this issue, and they all grow "hot" in a
matter of hours.

--
-Øyvind

--
----------------------------------------------



ganja is your friend...i love canada!

inhousephoto inc. digital • photography • media
http://www.inhousephoto.com

 

[GenoP...!]

Sorry to hear about your misfortune. Unfortunately I had a problem with a Canon camera and there service was ten times worse. I also had to wait almost 4 months to get my camera back and it has never been right either. Unfortunately the service is worse at Canon and I would think twice about that decision.

GenoP

I am so pi$$ed off at Nikon right now. Last week I went to get my
(still under warranty) lens to Nikon Torrance, because the focusing
ring started to jam and would not zoom. Anyways, I've kept that
lens in proper order and always took good care of it. They said
they would fix it no problem.

This week I get a re-estimate saying that there was impact damage
causing the ring to crack, and they would not repair it under
warranty, because they implied the lens was most likely damaged by
me. I called the repair facility and they were extremely rude and
did not try to help me at all, and did not want to resolve anything
with me, leaving me furious.

I am a very supportive user of Nikon, but this kind of treatment
and accusation seriously pi$$es the $hit out of me, and I do not
want to support a company as arrogant as this.

If I do not get the lens repaired as it should be under warranty, I
plan to switch over to Canon and vote with my money. As much as I
prefer Nikon equipment, I will not support these kind of business
tactics.

Sorry to hear about that. Under no circumstances should the repair
people act like this.

Good luck with the switch. You'll get less noise if you buy a 10D,
but you run the risk of the dreaded "focusing problem". Take a peek
at the Canon forum and see for yourself. At any given time there
are at least 10 threads on this issue, and they all grow "hot" in a
matter of hours.

--
-Øyvind

--
----------------------------------------------



ganja is your friend...i love canada!

inhousephoto inc. digital • photography • media
http://www.inhousephoto.com

--
http://www.pbase.com/genop754

 

[Ger Bee]

........... take NPS registration for instance, I had to jump through hoops, own a zillion pieces of gear and prove it with client lists and bank statements; for what, in my fight with Nikon it ended the same way.

At that time too Nikon did not have a facility in Ireland, Canon do for instance and I exchanged a few lovely friendly emails with Canon over CPS, which they approved even though I did not reach their equipment specs, (am only starting out in Canon), but Nikon are gone out on a limb, they have stretched themselves very thin and one area which suffers in a struggling company is support and repairs, they seem to be looking for any reason to charge now, whereas they did have a good repair and tech support service, when I say this changing, well, I made my move too.

 

[Ger Bee]

Sorry to hear about your misfortune. Unfortunately I had a problem
with a Canon camera and there service was ten times worse. I also
had to wait almost 4 months to get my camera back and it has never
been right either. Unfortunately the service is worse at Canon and
I would think twice about that decision.

GenoP

................ and it certainly was a consideration to keep me AWAY from Canon, they have a bad name overall, good products but service is allegedly the big, "S" word.

It does not inspire confidence in a company for sure, and Canon need confidence building more than Nikon, but over the last two years I’ve began to read the same stories from Nikon users that used to be the domain of the Canon tech support puppets alone.

 

[Jonathan F.]

What really irks me though, is that I really am not a very big fan of Canon equipment. I like my Nikon, I tell other people to buy Nikon, I prefer Nikon. But that kind of treatment is such a bad reflection of the company. I plan to go to the Nikon Torrance facility and have a word with the supervisor and try to get the technician who accused me of so called 'impact damage'. I'll impact damage his face with my fist! I'm going to spit and scream until they offer my repair or they escort me out with security.

Nikon has really lost my confidence here and now I understand some of the disgruntled attitudes amongst some of the Nikon camp.

If I do go Canon, it seems so foreign to me and I'm not a big fan of the CMOS output. Despite being sharp, I can't really stand how it outputs the image (looks very digital to me, instead of being film like).

Anyways, I don't want to start a flame war or be a troll, just venting.

........... take NPS registration for instance, I had to jump
through hoops, own a zillion pieces of gear and prove it with
client lists and bank statements; for what, in my fight with Nikon
it ended the same way.

At that time too Nikon did not have a facility in Ireland, Canon do
for instance and I exchanged a few lovely friendly emails with
Canon over CPS, which they approved even though I did not reach
their equipment specs, (am only starting out in Canon), but Nikon
are gone out on a limb, they have stretched themselves very thin
and one area which suffers in a struggling company is support and
repairs, they seem to be looking for any reason to charge now,
whereas they did have a good repair and tech support service, when
I say this changing, well, I made my move too.

--
----------------------------------------------



ganja is your friend...i love canada!

inhousephoto inc. digital • photography • media
http://www.inhousephoto.com

 

[Anthony Medici]

So get over it and have your insurance pay to fix it.

It is insured right?

--
Tony

http://homepage.mac.com/a5m http://www.pbase.com/a5m

I am so pi$$ed off at Nikon right now. Last week I went to get my
(still under warranty) lens to Nikon Torrance, because the focusing
ring started to jam and would not zoom. Anyways, I've kept that
lens in proper order and always took good care of it. They said
they would fix it no problem.

This week I get a re-estimate saying that there was impact damage
causing the ring to crack, and they would not repair it under
warranty, because they implied the lens was most likely damaged by
me. I called the repair facility and they were extremely rude and
did not try to help me at all, and did not want to resolve anything
with me, leaving me furious.

I am a very supportive user of Nikon, but this kind of treatment
and accusation seriously pi$$es the $hit out of me, and I do not
want to support a company as arrogant as this.

If I do not get the lens repaired as it should be under warranty, I
plan to switch over to Canon and vote with my money. As much as I
prefer Nikon equipment, I will not support these kind of business
tactics.

 

[arcane40]

If you're thinking of switching, why limit yourself to canon who has as bad a rep for service as anyone, there are other DSLRs out there, look at the Olympus and Pentax cameras. If it's the lens, Sigma does have some good lenses in their EX line and pretty good service from what i hear.

Nikon has really lost my confidence here and now I understand some
of the disgruntled attitudes amongst some of the Nikon camp.

If I do go Canon, it seems so foreign to me and I'm not a big fan
of the CMOS output. Despite being sharp, I can't really stand how
it outputs the image (looks very digital to me, instead of being
film like).

Anyways, I don't want to start a flame war or be a troll, just
venting.

........... take NPS registration for instance, I had to jump
through hoops, own a zillion pieces of gear and prove it with
client lists and bank statements; for what, in my fight with Nikon
it ended the same way.

At that time too Nikon did not have a facility in Ireland, Canon do
for instance and I exchanged a few lovely friendly emails with
Canon over CPS, which they approved even though I did not reach
their equipment specs, (am only starting out in Canon), but Nikon
are gone out on a limb, they have stretched themselves very thin
and one area which suffers in a struggling company is support and
repairs, they seem to be looking for any reason to charge now,
whereas they did have a good repair and tech support service, when
I say this changing, well, I made my move too.

--
----------------------------------------------



ganja is your friend...i love canada!

inhousephoto inc. digital • photography • media
http://www.inhousephoto.com

--

Nikon D1H, Nikon n80, Nikkor 80-200ed, nikkor 24-85af-s g, Nikkor 80-400 VR, Nikkor 70-200 AF-S VR, Sigma 15-30, 170-500, 28-300, Tokina 75-300, Nikon SB-80

 

[Yves P.]

And in that departement, Canon really Sucks, chances are you will likely have to have something fixed by Canon, something always break on them eventually ...

I am so pi$$ed off at Nikon right now. Last week I went to get my
(still under warranty) lens to Nikon Torrance, because the focusing
ring started to jam and would not zoom. Anyways, I've kept that
lens in proper order and always took good care of it. They said
they would fix it no problem.

This week I get a re-estimate saying that there was impact damage
causing the ring to crack, and they would not repair it under
warranty, because they implied the lens was most likely damaged by
me. I called the repair facility and they were extremely rude and
did not try to help me at all, and did not want to resolve anything
with me, leaving me furious.

I am a very supportive user of Nikon, but this kind of treatment
and accusation seriously pi$$es the $hit out of me, and I do not
want to support a company as arrogant as this.

If I do not get the lens repaired as it should be under warranty, I
plan to switch over to Canon and vote with my money. As much as I
prefer Nikon equipment, I will not support these kind of business
tactics.

----------------------------------------------



ganja is your friend...i love canada!

inhousephoto inc. digital ? photography ? media
http://www.inhousephoto.com

--
Yves P.

 

[Ger Bee]

If it's the lens,

Sigma does have some good lenses in their EX line and pretty good
service from what i hear.

........................ If professional then only L glass or AFS is recommended Sigma just does not stand up, I've a new DX 24~70 Sigma (to save money???) but it's so horrible compared to the L glass that I bought I'm not using it.

I should have kept my €950 and put it towards the €3,000 L lens and be finished with it for ever.

 

[AdWiser88638]

hI Jonathan

Is there any possibility that someone (like child, wife, friend or even unknown person) gained access to your equipment without your knowledge?

If one of the listed above would damage in any way smthing expensive as photo equipment they would hardly admit...
--
regards,
AdWiser

 

[FrancisCF]

Canon service here is worse than Nikon service, I don't say Nikon serivice is good, this could be different management and policy in different places.

My experience with repair is you need to well document the problem to support your quote, let them see you are knowlegeable.

Nikon has really lost my confidence here and now I understand some
of the disgruntled attitudes amongst some of the Nikon camp.

If I do go Canon, it seems so foreign to me and I'm not a big fan
of the CMOS output. Despite being sharp, I can't really stand how
it outputs the image (looks very digital to me, instead of being
film like).

Anyways, I don't want to start a flame war or be a troll, just
venting.

........... take NPS registration for instance, I had to jump
through hoops, own a zillion pieces of gear and prove it with
client lists and bank statements; for what, in my fight with Nikon
it ended the same way.

At that time too Nikon did not have a facility in Ireland, Canon do
for instance and I exchanged a few lovely friendly emails with
Canon over CPS, which they approved even though I did not reach
their equipment specs, (am only starting out in Canon), but Nikon
are gone out on a limb, they have stretched themselves very thin
and one area which suffers in a struggling company is support and
repairs, they seem to be looking for any reason to charge now,
whereas they did have a good repair and tech support service, when
I say this changing, well, I made my move too.

--
----------------------------------------------



ganja is your friend...i love canada!

inhousephoto inc. digital • photography • media
http://www.inhousephoto.com

--
My favorite Cameras -
Nikon F100, Nikon FM3A, Canon EOS 1V, Fuji S2 pro
Amateur Radio call sign VR2XEE
Favorite handhekd ham transceiver - Yaesu VX-5

 

[DrMark]

I am so pi$$ed off at Nikon right now. Last week I went to get my
(still under warranty) lens to Nikon Torrance, because the focusing
ring started to jam and would not zoom. Anyways, I've kept that
lens in proper order and always took good care of it. They said
they would fix it no problem.

This week I get a re-estimate saying that there was impact damage
causing the ring to crack, and they would not repair it under
warranty, because they implied the lens was most likely damaged by
me. I called the repair facility and they were extremely rude and
did not try to help me at all, and did not want to resolve anything
with me, leaving me furious.

I am a very supportive user of Nikon, but this kind of treatment
and accusation seriously pi$$es the $hit out of me, and I do not
want to support a company as arrogant as this.

If I do not get the lens repaired as it should be under warranty, I
plan to switch over to Canon and vote with my money. As much as I
prefer Nikon equipment, I will not support these kind of business
tactics.

----------------------------------------------



ganja is your friend...i love canada!

inhousephoto inc. digital ? photography ? media
http://www.inhousephoto.com

 

[f dinaro]

I bought a brand new carl zeiss 35-70. after a week the lens stopped working.I sent it in for repair,they said i dropped it and caused the damage.I want nuts the lens cost $900 and they wanted $300 for repair.I called the store where i purchased the lens and they worked it out with contax.I think that they all try to pull this c$$p so they can void the warranty...................frank d

I am so pi$$ed off at Nikon right now. Last week I went to get my
(still under warranty) lens to Nikon Torrance, because the focusing
ring started to jam and would not zoom. Anyways, I've kept that
lens in proper order and always took good care of it. They said
they would fix it no problem.

This week I get a re-estimate saying that there was impact damage
causing the ring to crack, and they would not repair it under
warranty, because they implied the lens was most likely damaged by
me. I called the repair facility and they were extremely rude and
did not try to help me at all, and did not want to resolve anything
with me, leaving me furious.

I am a very supportive user of Nikon, but this kind of treatment
and accusation seriously pi$$es the $hit out of me, and I do not
want to support a company as arrogant as this.

If I do not get the lens repaired as it should be under warranty, I
plan to switch over to Canon and vote with my money. As much as I
prefer Nikon equipment, I will not support these kind of business
tactics.

----------------------------------------------



ganja is your friend...i love canada!

inhousephoto inc. digital ? photography ? media
http://www.inhousephoto.com

--
frank d
just have fun with it ! http://www.pbase.com/frangee/photos_by_frangee

 

[Yves P.]

I would challenge you anytime with your 1D and your fancy L 70-200 lens against my D-100 and my Sigma 70-200 ... Heck I would even have the upper hand for long focal ...

You bought a lens that is really poorly rated too ... should have gotten the 28-70, not the 24-70 ...

You should read more carefully what people say here about lenses instead for flattering yourself in the Canon Forum about a picture you sold over a D1X ...

Sometimes I think you are so childish and so needy for attention, you lose FOCUS on the real thing ...

Ever thought you sold the picture because it was a better picture and not because of the equipment issue ...

I too have sold many pictures of subjects over Canon equipment ... What does that tell you at the end ...

Sigma does have some good lenses in their EX line and pretty good
service from what i hear.

........................ If professional then only L glass or AFS
is recommended Sigma just does not stand up, I've a new DX 24~70
Sigma (to save money???) but it's so horrible compared to the L
glass that I bought I'm not using it.

I should have kept my €950 and put it towards the €3,000 L lens and
be finished with it for ever.

--
Yves P.

 

[Bill Dewey]

The first thing you should do is to demand to speak with the Service Manager. I don't remember his name off hand, but he has been quite helpful to several people I know. Don't tak "No" for an answer from any 1st level customer service person, they have a script to follow and quite often absolutely no leeway.

This is not just a Nikon phenomenon, I have gone throught this with Verizon, AT&T (wireless and LD), Dish Network, and the list goes on.

Be persitant. I agree, you should not have to be, but that is the sorry state of customer (dis)service these days.

I am so pi$$ed off at Nikon right now. Last week I went to get my
(still under warranty) lens to Nikon Torrance, because the focusing
ring started to jam and would not zoom. Anyways, I've kept that
lens in proper order and always took good care of it. They said
they would fix it no problem.

This week I get a re-estimate saying that there was impact damage
causing the ring to crack, and they would not repair it under
warranty, because they implied the lens was most likely damaged by
me. I called the repair facility and they were extremely rude and
did not try to help me at all, and did not want to resolve anything
with me, leaving me furious.

I am a very supportive user of Nikon, but this kind of treatment
and accusation seriously pi$$es the $hit out of me, and I do not
want to support a company as arrogant as this.

If I do not get the lens repaired as it should be under warranty, I
plan to switch over to Canon and vote with my money. As much as I
prefer Nikon equipment, I will not support these kind of business
tactics.

----------------------------------------------



ganja is your friend...i love canada!

inhousephoto inc. digital ? photography ? media
http://www.inhousephoto.com

--
Bill Dewey
http://www.deweydrive.com

 

[Alberto Tanikawa]

Is it at all possible for you to show up at the Torrance facility in person? Over the phone people tend to not fear a customer's wrath... If not, file a complaint with the Better Business Bureau and tell them exactly why Nikon doesn't want to repair your lens. Sometimes it gets things done when you think all hope is lost. Btw, I always drop by the Melville, NY facility and never had a problem, they've always been courteous to me. I'm fortunate to live nearby so I don't worry about sending equipment to them.

The Better Business Bureau's website is: http://www.bbb.org

 

[NeilCam]

It's something that really bugs me about dealing with nearly any and all large companies these days. They seem to prize marketing over things like customer service, facts, truth, etc, etc.

The only company I've dealt with in the past few years that had a brilliant customer service is Amazon. They just seem to have the "the customer is always right" philosophy of old. Something so many companies have lost sight of these days.

And to Jonothan, I don't think you'll find the Canon service any better or any worse than Nikon's.

Neil

This is not just a Nikon phenomenon, I have gone throught this with
Verizon, AT&T (wireless and LD), Dish Network, and the list goes on.

Be persitant. I agree, you should not have to be, but that is the
sorry state of customer (dis)service these days.

I am so pi$$ed off at Nikon right now. Last week I went to get my
(still under warranty) lens to Nikon Torrance, because the focusing
ring started to jam and would not zoom. Anyways, I've kept that
lens in proper order and always took good care of it. They said
they would fix it no problem.

This week I get a re-estimate saying that there was impact damage
causing the ring to crack, and they would not repair it under
warranty, because they implied the lens was most likely damaged by
me. I called the repair facility and they were extremely rude and
did not try to help me at all, and did not want to resolve anything
with me, leaving me furious.

I am a very supportive user of Nikon, but this kind of treatment
and accusation seriously pi$$es the $hit out of me, and I do not
want to support a company as arrogant as this.

If I do not get the lens repaired as it should be under warranty, I
plan to switch over to Canon and vote with my money. As much as I
prefer Nikon equipment, I will not support these kind of business
tactics.

----------------------------------------------



ganja is your friend...i love canada!

inhousephoto inc. digital ? photography ? media
http://www.inhousephoto.com

--
Bill Dewey
http://www.deweydrive.com

 

[Gabriele Sartori]

I am so pi$$ed off at Nikon right now.

I have Canon video equipment, they don't have remappable hot pixel. We run a poll, 35% of the owners got a hot pixel. Hot pixels in video camera are terrible since there aren't too many pixels. My camera has 3CCD each with only 270000 pixel, if you get a hot one, it will be a spot with a diameter of 5mm on a 53" TV.

I was lucky I got it the first week so I switched camera. Many of us got it late or just after the warranty. Canon even in front of 35% of us refused to consider this endemic and charged to many of us $800 to repair it.

This is for the good customer service. Not only you suffer with the trouble, you even have to pay for it although you did nothing wrong.

The AF in the 10D is something that also make me thing about Canon.

--
Regards
Gabriele Sartori