MkII Main Dial Problem on 2 Cameras- Please Test

[Chris Hallock]

Yep...

Sounds like a bad or dirty rotary shaft decoder (which I assume they are using on this dial).

Are the S/N's close? I would assume that if they sent you a second that they would be out of the same batch.

Chris

 

[a person]

209639 and 212770- far enough apart that it seems they must be from different batches, but I don't know for sure. They did both come from Calumet, which has been great about this so far.

-Ken

--
http://www.kennethturley.com

 

[med007]

209639 and 212770- far enough apart that it seems they must be
from different batches, but I don't know for sure. They did both
come from Calumet, which has been great about this so far.

Well, mine is 209000, if it's the number on the bottom of the camera??

My camera's issue is low light no focus lock, but only after a long shoot, it seems. Waiting for Chuck's review of this problem.

No dial issue.

Asher

 

[MikeLee]

Earlier I made two posts in reference to the first 1D MKII I
recieved two weeks ago. The major issue with that camera was
intermittent AF point dimming on two points and 2-3 stop
overexposure when those points were selected. A second problem
with the camera was less serious but annoying (although potentially
very serious): there were two points on the main command dial, 180
degrees from each other, where the dial would "double step". That
is, when scrolling through photos, it would skip a photo in the
sequence (from 17 to 19, for instance). It would do it while dial
Exp compensation, or during any function of the main dial, as long
as either one of the two points was being selected. I put a small
sticker on the dial to indicate where the points were, and
consistency was the rule.

After getting my second MkII, I quickly looked it over, and
thankfully there is not a problem with the exposure or AF points
(yet). But the second body has the exact same problem with the
main command dial. I hesitate to bother Calumet again (especially
since they have people waiting in line), but I want a product that
works right. Getting two cameras with identical problems leads me
to think the problem is widespread. Anyone else notice this? If
it is widespread, I think we need to demand a fix as this already
has led to inaccurate deletions, settings, menu selections, etc.
for me.

If you have a MkII, please quickly test this by slowly scrolling
through a set of photos on the camera and see if it skips as I
described, and let us know. As it doesn't directly affect image
quality, it isn't hugely important, but it does have disastrous
possibilities (esp. when selecting critical functions like format,
delete, etc.)

-Ken
--
http://www.kennethturley.com

 

[Colin46]

No problems here either.

Colin.

Earlier I made two posts in reference to the first 1D MKII I
recieved two weeks ago. The major issue with that camera was
intermittent AF point dimming on two points and 2-3 stop
overexposure when those points were selected. A second problem
with the camera was less serious but annoying (although potentially
very serious): there were two points on the main command dial, 180
degrees from each other, where the dial would "double step". That
is, when scrolling through photos, it would skip a photo in the
sequence (from 17 to 19, for instance). It would do it while dial
Exp compensation, or during any function of the main dial, as long
as either one of the two points was being selected. I put a small
sticker on the dial to indicate where the points were, and
consistency was the rule.

After getting my second MkII, I quickly looked it over, and
thankfully there is not a problem with the exposure or AF points
(yet). But the second body has the exact same problem with the
main command dial. I hesitate to bother Calumet again (especially
since they have people waiting in line), but I want a product that
works right. Getting two cameras with identical problems leads me
to think the problem is widespread. Anyone else notice this? If
it is widespread, I think we need to demand a fix as this already
has led to inaccurate deletions, settings, menu selections, etc.
for me.

If you have a MkII, please quickly test this by slowly scrolling
through a set of photos on the camera and see if it skips as I
described, and let us know. As it doesn't directly affect image
quality, it isn't hugely important, but it does have disastrous
possibilities (esp. when selecting critical functions like format,
delete, etc.)

-Ken
--
http://www.kennethturley.com

 

[Erika]

I gave in my new Mark II to adjust the shutter release button on the vertical grip (it was waaay to sensitive)! But it is taking longer then usual and I asked canon why and what work was needed. i was told they replaced the main control dial mechanism as well. So how does that sound?! i did notice that reviews on the camera are not predictable but my main gripe was the "soft shutter" release.

Earlier I made two posts in reference to the first 1D MKII I
recieved two weeks ago. The major issue with that camera was
intermittent AF point dimming on two points and 2-3 stop
overexposure when those points were selected. A second problem
with the camera was less serious but annoying (although potentially
very serious): there were two points on the main command dial, 180
degrees from each other, where the dial would "double step". That
is, when scrolling through photos, it would skip a photo in the
sequence (from 17 to 19, for instance). It would do it while dial
Exp compensation, or during any function of the main dial, as long
as either one of the two points was being selected. I put a small
sticker on the dial to indicate where the points were, and
consistency was the rule.

After getting my second MkII, I quickly looked it over, and
thankfully there is not a problem with the exposure or AF points
(yet). But the second body has the exact same problem with the
main command dial. I hesitate to bother Calumet again (especially
since they have people waiting in line), but I want a product that
works right. Getting two cameras with identical problems leads me
to think the problem is widespread. Anyone else notice this? If
it is widespread, I think we need to demand a fix as this already
has led to inaccurate deletions, settings, menu selections, etc.
for me.

If you have a MkII, please quickly test this by slowly scrolling
through a set of photos on the camera and see if it skips as I
described, and let us know. As it doesn't directly affect image
quality, it isn't hugely important, but it does have disastrous
possibilities (esp. when selecting critical functions like format,
delete, etc.)

-Ken
--
http://www.kennethturley.com

--
Erika Lemberger

 

[Ken T]

I will likely take delivery of a third camera later this week, but not if it sounds like it will have a high likelihood of having the problem.

-Ken

--
http://www.kennethturley.com

 

[med007]

Ken T wrote:
209639 and 212770- far enough apart that it seems they must be
from different batches, but I don't know for sure. They did both
come from Calumet, which has been great about this so far.

mine is 209000, so yours may or may not be from the same batch.

Check the number before receiving it and try if possible to get one way above the 212770 of your current one.

Good luck

asher

 

[Rune Moberg]

May I suggest a slightly different testing procedure?

Don't bother rotating counter-clockwise. Try to switch between two frames, i.e. jog the wheel back and forth between the same positions. On my Mk2 it will slowly count down (i.e. turning counter-clockwise an extra step every now and then).

Or: Yeah, I have this problem. Noticed it a couple of days ago, but didn't quite understand what was going on.

S/N 212388

--
Rune, http://runesbike.com/

 

[Ken T]

Rune,

Thanks! Yes, I had already done that, and I'm glad you mentioned it. Exactly the same thing- it counts down (but only when 1 of the 2 affected click locations is involved, right?) Thanks for mentioning it here. So that makes 4 or 5 cameras here in this thread affected? I wonder just how many more there are out there- since it is a bit subtle, I didn't notice that it happened until I had the camera about a week.

-Ken

 

[Ken T]

I think I count six in this thread affected so far, is that correct? I just want to have a general number for Canon to know how many cameras are affected just in this group. So far it looks like many cameras with beginning serial numbers "212..." are affected although one of mine starts out "209...".

-Ken

 

[PBCPhoto]

Mine is doing it as well. Haven't tested it for consistancy.

 

[Ken T]

Mine is doing it as well. Haven't tested it for consistancy.

Do you mind sharing the serial number?

-Ken

 

[med007]

May I suggest a slightly different testing procedure?

Don't bother rotating counter-clockwise. Try to switch between two
frames, i.e. jog the wheel back and forth between the same
positions. On my Mk2 it will slowly count down (i.e. turning
counter-clockwise an extra step every now and then).

Or: Yeah, I have this problem. Noticed it a couple of days ago, but
didn't quite understand what was going on.

S/N 212388

Hi Rune,

I have reported above aleady testing the wheel with transcend extreme, Lexar and CanonOEM and all work flawlessly.

I even restested each of the 16 intervals on my wheel going back and forward several times in each direction with no skips. I then repeated this.

No skips.

That means simply that my jog wheel works..at this time.

I beleive yours may need to be replaced!

asher

 

[Dan Honemann]

Ken,

Please post your observations (and a link back to this thread) over at the Rob Galbraith's forum, where Chuck Westfall (a rep for Canon who frequents there) can respond:

http://www.robgalbraith.com/ubbthreads/postlist.php?Cat=&Board=UBB18

I'm concerned about this one (have not yet taken delivery of my 1D2)!

Thanks for your efforts,
Dan

Earlier I made two posts in reference to the first 1D MKII I
recieved two weeks ago. The major issue with that camera was
intermittent AF point dimming on two points and 2-3 stop
overexposure when those points were selected. A second problem
with the camera was less serious but annoying (although potentially
very serious): there were two points on the main command dial, 180
degrees from each other, where the dial would "double step". That
is, when scrolling through photos, it would skip a photo in the
sequence (from 17 to 19, for instance). It would do it while dial
Exp compensation, or during any function of the main dial, as long
as either one of the two points was being selected. I put a small
sticker on the dial to indicate where the points were, and
consistency was the rule.

After getting my second MkII, I quickly looked it over, and
thankfully there is not a problem with the exposure or AF points
(yet). But the second body has the exact same problem with the
main command dial. I hesitate to bother Calumet again (especially
since they have people waiting in line), but I want a product that
works right. Getting two cameras with identical problems leads me
to think the problem is widespread. Anyone else notice this? If
it is widespread, I think we need to demand a fix as this already
has led to inaccurate deletions, settings, menu selections, etc.
for me.

If you have a MkII, please quickly test this by slowly scrolling
through a set of photos on the camera and see if it skips as I
described, and let us know. As it doesn't directly affect image
quality, it isn't hugely important, but it does have disastrous
possibilities (esp. when selecting critical functions like format,
delete, etc.)

-Ken
--
http://www.kennethturley.com

 

[Dan Honemann]

Here is the link:

http://www.robgalbraith.com/ubbthreads/showflat.php?Cat=&Number=239235&page=0&view=collapsed&sb=5&o=&fpart=1

Hope you don't mind, Ken! I'd like to hear what Chuck Westfall has to say on this, and to see if any of the forum regulars there experience the same phenomenon with their 1D2's.

Dan

Please post your observations (and a link back to this thread) over
at the Rob Galbraith's forum, where Chuck Westfall (a rep for Canon
who frequents there) can respond:

http://www.robgalbraith.com/ubbthreads/postlist.php?Cat=&Board=UBB18

I'm concerned about this one (have not yet taken delivery of my 1D2)!

Thanks for your efforts,
Dan

Earlier I made two posts in reference to the first 1D MKII I
recieved two weeks ago. The major issue with that camera was
intermittent AF point dimming on two points and 2-3 stop
overexposure when those points were selected. A second problem
with the camera was less serious but annoying (although potentially
very serious): there were two points on the main command dial, 180
degrees from each other, where the dial would "double step". That
is, when scrolling through photos, it would skip a photo in the
sequence (from 17 to 19, for instance). It would do it while dial
Exp compensation, or during any function of the main dial, as long
as either one of the two points was being selected. I put a small
sticker on the dial to indicate where the points were, and
consistency was the rule.

After getting my second MkII, I quickly looked it over, and
thankfully there is not a problem with the exposure or AF points
(yet). But the second body has the exact same problem with the
main command dial. I hesitate to bother Calumet again (especially
since they have people waiting in line), but I want a product that
works right. Getting two cameras with identical problems leads me
to think the problem is widespread. Anyone else notice this? If
it is widespread, I think we need to demand a fix as this already
has led to inaccurate deletions, settings, menu selections, etc.
for me.

If you have a MkII, please quickly test this by slowly scrolling
through a set of photos on the camera and see if it skips as I
described, and let us know. As it doesn't directly affect image
quality, it isn't hugely important, but it does have disastrous
possibilities (esp. when selecting critical functions like format,
delete, etc.)

-Ken
--
http://www.kennethturley.com

 

[Ken T]

http://www.robgalbraith.com/ubbthreads/showflat.php?Cat=&Number=239235&page=0&view=collapsed&sb=5&o=&fpart=1

Hope you don't mind, Ken! I'd like to hear what Chuck Westfall has
to say on this, and to see if any of the forum regulars there
experience the same phenomenon with their 1D2's.

Dan

Please post your observations (and a link back to this thread) over
at the Rob Galbraith's forum, where Chuck Westfall (a rep for Canon
who frequents there) can respond:

http://www.robgalbraith.com/ubbthreads/postlist.php?Cat=&Board=UBB18

I'm concerned about this one (have not yet taken delivery of my 1D2)!

Thanks for your efforts,
Dan

Earlier I made two posts in reference to the first 1D MKII I
recieved two weeks ago. The major issue with that camera was
intermittent AF point dimming on two points and 2-3 stop
overexposure when those points were selected. A second problem
with the camera was less serious but annoying (although potentially
very serious): there were two points on the main command dial, 180
degrees from each other, where the dial would "double step". That
is, when scrolling through photos, it would skip a photo in the
sequence (from 17 to 19, for instance). It would do it while dial
Exp compensation, or during any function of the main dial, as long
as either one of the two points was being selected. I put a small
sticker on the dial to indicate where the points were, and
consistency was the rule.

After getting my second MkII, I quickly looked it over, and
thankfully there is not a problem with the exposure or AF points
(yet). But the second body has the exact same problem with the
main command dial. I hesitate to bother Calumet again (especially
since they have people waiting in line), but I want a product that
works right. Getting two cameras with identical problems leads me
to think the problem is widespread. Anyone else notice this? If
it is widespread, I think we need to demand a fix as this already
has led to inaccurate deletions, settings, menu selections, etc.
for me.

If you have a MkII, please quickly test this by slowly scrolling
through a set of photos on the camera and see if it skips as I
described, and let us know. As it doesn't directly affect image
quality, it isn't hugely important, but it does have disastrous
possibilities (esp. when selecting critical functions like format,
delete, etc.)

-Ken
--
http://www.kennethturley.com

 

[Noldar]

Just swapped my 1st MkII (defective focus & hair-trigger V button) with a new one - now I know what Ken T is complaining! This one skips menu items Not only that, this one keeps giving me error 01/shutter lock-ups/aperture 0.0 w/ my 70-200IS. Doesn't happen w/ my 1st MkII.

From Chuck Westfall:

"In such a case, it's most likely that the lens mount on the camera is in need of an adjustment..."

http://www.robgalbraith.com/ubbthreads/showflat.php?Cat=&Number=248404&page=0&view=collapsed&sb=5&o=&fpart=1

Now, I have to have this exchanged for a third body :-( Very nice Canon Quality Control
--
Arnold
http://www.mabuhaybeauties.com

 

[llouie5]

I received my 1D M2 last weekfrom Ritz Camera. I have two issues with the Main Dial.

1. The Main Dial Lock does not work. I am able to access all functions with the lock on.

2. I am unable to select a second memory card. The camera recognizes both cards but when I press the appropriate buttons and turn the Main Dial... nothing happens.

Anyone else have this problem?

Louie

 

[krusadr]

-Ken

--
http://www.kennethturley.com

I'd have thought that by the third one your supplier might be checking for the fault before shipping it to you.