I have to agree here. By definition, IF there are indeed bodies that are fine then the design is fundamentally sound and it will be tracked down to a manufacturing/part problem or a bug in the firmware. A problem that can't recereated reproducibly on all bodies may be more difficult to track down, however. They are obviously working with RG to figure out where the problem lies, I personally wouldn't buy one until this is sorted out.
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Mk3 and AF - what if it couldn't be fixed with a firmware update?
- Thread starter ReneH
- Start date
megapixeldave
Senior Member
hi mike,
i guess you are refering to me.
when i first got my MKIII i was tied up in a large video project for three weeks and didnt hardly touch my MKIII till after that and even then not much because of other work.
after i noticed it inconsistencies i just went into a "holding" pattern to see "what i would or could do about it". after all of these months...there is NO CONCLUSIVE ANSWER. how good is that i ask? i was hoping...firmware fix? no didnt work. maybe canon annoucnes hardware fix...NONE.
i was then giving a loose length of time (about now) and just figured i would go the repair route.
finally after waiting for someting concrete as to what to do and realizing it hasnt come i called my local store manager to find out the best route to sending it back. he said that they would take care of sending it back to canon for me then he even went further and said he could probably get me a new body instead. it never even crossed my mind that i could maybe get a replacement after the token 14 days of purchase.
the new one could be as bad as the first but i will surely opt for the new one give the chance.
the really sad thing is that since there is NO admission on canon's part it is "VERY POSSIBLE" that returning the body in for a repair may very well get ZERO resutls. so, all of you happy MKIII guys wonder why im (us) in a bad mood...
i am not jealous that some of you have proper working MKIII's. this is good to me. assuming that you know what you are doing and can judge a sharp photo (i am taking you all at your word that you have that competence) then it does appear that it is possible to possess a proper working MKIII. YAHOOOOO!!!! now, how can i get one!
so whats up? can anyone with cr$ppy working AF expect canon to make it work upon sending it in on repair? i have asked a few times in the last 2 days...is there anyone on this board that is aware of "sucess with AF repair from canon"? i have heard NOTHING. i am not aware of this happening yet. i hope there is but i havent seen it. if there was SUCCESS...i believe we would have heard about it.
while all of you guys are out there shooting with your MKIII's and being happy campers the rest of us are "gunshy" about even pulling it out of the bag! so, you wonder why we "gripe"?
does being in the state of "limbo" apply here....yes.
so far there is NO SOLUTION!!!!!!!!! its very plain too see this if you use your head.
Priaptor, Desifinado...i suggest that you try to put yourself in the shoes of the ones that are screwed at this point (with no clear and guarenteed solution) every time you guys pick up your very good focuing MKIII's.
my intent is not to pull you guys "down"...but you two go waaaaaaaaaay out of your way to seriously downplay the MKIII's problems. you are not helping our plight in canons eyes IMO.
have i ever said that "all" MKIII's dont work? NO.
enjoy your cameras guys...consider yourself lucky!!!
david
http://www.davidprobst.com
i guess you are refering to me.
when i first got my MKIII i was tied up in a large video project for three weeks and didnt hardly touch my MKIII till after that and even then not much because of other work.
after i noticed it inconsistencies i just went into a "holding" pattern to see "what i would or could do about it". after all of these months...there is NO CONCLUSIVE ANSWER. how good is that i ask? i was hoping...firmware fix? no didnt work. maybe canon annoucnes hardware fix...NONE.
i was then giving a loose length of time (about now) and just figured i would go the repair route.
finally after waiting for someting concrete as to what to do and realizing it hasnt come i called my local store manager to find out the best route to sending it back. he said that they would take care of sending it back to canon for me then he even went further and said he could probably get me a new body instead. it never even crossed my mind that i could maybe get a replacement after the token 14 days of purchase.
the new one could be as bad as the first but i will surely opt for the new one give the chance.
the really sad thing is that since there is NO admission on canon's part it is "VERY POSSIBLE" that returning the body in for a repair may very well get ZERO resutls. so, all of you happy MKIII guys wonder why im (us) in a bad mood...
i am not jealous that some of you have proper working MKIII's. this is good to me. assuming that you know what you are doing and can judge a sharp photo (i am taking you all at your word that you have that competence) then it does appear that it is possible to possess a proper working MKIII. YAHOOOOO!!!! now, how can i get one!
so whats up? can anyone with cr$ppy working AF expect canon to make it work upon sending it in on repair? i have asked a few times in the last 2 days...is there anyone on this board that is aware of "sucess with AF repair from canon"? i have heard NOTHING. i am not aware of this happening yet. i hope there is but i havent seen it. if there was SUCCESS...i believe we would have heard about it.
while all of you guys are out there shooting with your MKIII's and being happy campers the rest of us are "gunshy" about even pulling it out of the bag! so, you wonder why we "gripe"?
does being in the state of "limbo" apply here....yes.
so far there is NO SOLUTION!!!!!!!!! its very plain too see this if you use your head.
Priaptor, Desifinado...i suggest that you try to put yourself in the shoes of the ones that are screwed at this point (with no clear and guarenteed solution) every time you guys pick up your very good focuing MKIII's.
my intent is not to pull you guys "down"...but you two go waaaaaaaaaay out of your way to seriously downplay the MKIII's problems. you are not helping our plight in canons eyes IMO.
have i ever said that "all" MKIII's dont work? NO.
enjoy your cameras guys...consider yourself lucky!!!
david
http://www.davidprobst.com
megapixeldave
Senior Member
because you make such "blanket" statements of praise for the MKIII. your experiences with the MKIII dont pertain to those of us that have probelems. have i ever said you shouldnt enjoy your MKIII? im happy that your happy! really. no problems but dont try to shove your "unconditional" praise of the MKIII to only dillute the real problems many are having...and yes, there are people that actually own a MKIII that are still complaing...not the non owners as you have just stated above. i dont know where you come up with many of you grossly blanketed statements. possible your "eurphoric" feeling with your MKIII? please dont take this as a stab but a real attempt to try to find some reasoning to your frame of mind. please dont take it personal!!!!
im glad for you that yours works. yes, my emotional state is a bit "raw" right now because there is NO CLEAR ANSWER! NONE. a repair is no guarentee either, is it?
you and priaptor confuse me...really. aside from the fact that you are both very happy with your MKIII's...i cant understand the degree of passion you two have in defending "all" aspects of the MKIII. once again...not trying to be offensive to you both but i am bewildered by the "mission" you both appear to be on. it does make me wonder.
there are many mysteries in life...i guess this is just another one.
thanks
david
http://www.davidprobst.com
Mike Collins
Senior Member
Thanks for the detailed account of your situation. I wouldn't be happy either. It sounds like all the hoopla has made you gun shy, and that has paralyzed you from doing anything. You have the offer of having your body replaced by the dealer and you haven't done that. You have had the offer of them sending it in for repair and you haven't done that. Imagine if everyone was doing what you were doing... well that I think is largely what is happening. All the hype being repeated by people that don't have a Mark III is spooking the people that do into not taking any action for fear that it won't do anything. You haven't really given Canon a chance here to fix the problem. So honestly, griping about it isn't going to get your problem fixed or accomplish anything, except to make me wonder if I have a problem that I'm not smart enough to see.
If I were you, I would definitely be unhappy. But, I think I'd do something. You are actually weakening your case by doing nothing. The longer you wait, the longer your dealer assumes you are happy... which may result in options being taken off the table. I don't think Canon is going to announce a problem here when its clear that all bodies don't have a problem. If its a quality control problem, then they are eventually going to probably quietly fix it. I have heard of some people getting their bad MIII's repaired... and I've heard of some that didn't. If Canon hasn't figured out the problem yet, at least you'd have a card in the game if you've been in the repair loop. I guess I'd probably have taken the dealer up on the replacement if I was having problems and that was offered to me. Why not do that? I doubt that it hurts the dealer for you to do that, since they send it back to Canon.
--
Regards, Mike - Lot's of Canon Stuff
Photographer in the Northeast? NorthEastFoto.com
If I were you, I would definitely be unhappy. But, I think I'd do something. You are actually weakening your case by doing nothing. The longer you wait, the longer your dealer assumes you are happy... which may result in options being taken off the table. I don't think Canon is going to announce a problem here when its clear that all bodies don't have a problem. If its a quality control problem, then they are eventually going to probably quietly fix it. I have heard of some people getting their bad MIII's repaired... and I've heard of some that didn't. If Canon hasn't figured out the problem yet, at least you'd have a card in the game if you've been in the repair loop. I guess I'd probably have taken the dealer up on the replacement if I was having problems and that was offered to me. Why not do that? I doubt that it hurts the dealer for you to do that, since they send it back to Canon.
--
Regards, Mike - Lot's of Canon Stuff
Photographer in the Northeast? NorthEastFoto.com
Mike Collins
Senior Member
I think all of us are a bit concerned about the "hidden problem". If people tell you for long enough that your camera is broken, eventually you start to have doubts even though the thing is working fine. I feel your pain.
--
Regards, Mike - Lot's of Canon Stuff
Photographer in the Northeast? NorthEastFoto.com
--
Regards, Mike - Lot's of Canon Stuff
Photographer in the Northeast? NorthEastFoto.com
megapixeldave
Senior Member
hi mike,
thanks for your very locigal reply...
Gun shy...unfortunately yes. on an important job it has proven dangerous.
ill give you a little more info. i have talked to the manager at my local store on numerous occasions (biggest dealer in my city) about the problems and asked for him to please try get some answers. i hadnt heard anything back.
last thursday i discussed finally about sending it in for repair and he said he would handle it and then offered the strong possiblity of getting a new MKIII. he will have my camera by this friday at the latest to take him up on his offer.
"paralyezed" as you say is sort of appropriate but now quite. all of this waiting was for some kind of "formal" response from canon. honestly sending in for a repair is really only a "chance" of getting it fixed. possibly "quiet" as you say would be the way canon would do it. im not optimistic that though that it would improve since i havent seen any proof that they have done so. if you know of proof, please post a link for me.
since i have 3 other canon bodies i havent had to be as preoccupied as the photographers who are relying souly on the MKIII as a one body owner. i have played the waiting game because i could. the real frustration comes from an "un-fixed" situation. the longer the "limbo" of mystery goes on the possibility that canon is just burying their heads in the sand and leaving us high and dry. if there was a regimated course of action then it would be easy wouldnt it.
i hope i am lucky enough to get a new body. at least i get to start this whole little game of good and bad from a fresh start. what are my odds...50-50%. i should know in a couple of weeks i suppose.
thanks,
david
http://www.davidprobst.com
thanks for your very locigal reply...
Gun shy...unfortunately yes. on an important job it has proven dangerous.
ill give you a little more info. i have talked to the manager at my local store on numerous occasions (biggest dealer in my city) about the problems and asked for him to please try get some answers. i hadnt heard anything back.
last thursday i discussed finally about sending it in for repair and he said he would handle it and then offered the strong possiblity of getting a new MKIII. he will have my camera by this friday at the latest to take him up on his offer.
"paralyezed" as you say is sort of appropriate but now quite. all of this waiting was for some kind of "formal" response from canon. honestly sending in for a repair is really only a "chance" of getting it fixed. possibly "quiet" as you say would be the way canon would do it. im not optimistic that though that it would improve since i havent seen any proof that they have done so. if you know of proof, please post a link for me.
since i have 3 other canon bodies i havent had to be as preoccupied as the photographers who are relying souly on the MKIII as a one body owner. i have played the waiting game because i could. the real frustration comes from an "un-fixed" situation. the longer the "limbo" of mystery goes on the possibility that canon is just burying their heads in the sand and leaving us high and dry. if there was a regimated course of action then it would be easy wouldnt it.
i hope i am lucky enough to get a new body. at least i get to start this whole little game of good and bad from a fresh start. what are my odds...50-50%. i should know in a couple of weeks i suppose.
thanks,
david
http://www.davidprobst.com
"NT" means no text.
Joe Kurkjian, Pbase Supporter
http://www.pbase.com/jkurkjia/original
SEARCHING FOR A BETTER SELF PORTRAIT
Joe Kurkjian, Pbase Supporter
http://www.pbase.com/jkurkjia/original
SEARCHING FOR A BETTER SELF PORTRAIT
is that there is a QC issue with the camera.
First let me say - yes, I do own the camera. And after 4,000 action shots I can say mine does NOT have a focus issue.
I consider myself a competant photographer. And I've shot in the conditions where the reported problems arrise - bright sun, hot temperatures, etc.
But undoubtedly, very competant photographers are experiencing problems.
So, as a SYSTEM I cannot agree that the mk III is broken. There are too many people that are competant that have a good working copy. And given the fact experienced people are having problems I'm inclined to believe THEIR COPY of the camera has problems.
So, if you have the camera and have put it through it's paces, I'm not sure why you're concerned. If you feel you havenn't tested the camera enough - then go out and photograph some more.
The real interesting question becomes - once Canon figures out what the problem is, will they tell everyone or just silently fix it? We may never know.
I do, however agree that there seems to be a large culture of fear here. But, IMO, if a photographer is buying a pro level camera because they are competant enough to use it and need it's capabilities they should be competant enough to put it through it's paces and judge for themselves whether it works or not. If it is faulty, then return it.
First let me say - yes, I do own the camera. And after 4,000 action shots I can say mine does NOT have a focus issue.
I consider myself a competant photographer. And I've shot in the conditions where the reported problems arrise - bright sun, hot temperatures, etc.
But undoubtedly, very competant photographers are experiencing problems.
So, as a SYSTEM I cannot agree that the mk III is broken. There are too many people that are competant that have a good working copy. And given the fact experienced people are having problems I'm inclined to believe THEIR COPY of the camera has problems.
So, if you have the camera and have put it through it's paces, I'm not sure why you're concerned. If you feel you havenn't tested the camera enough - then go out and photograph some more.
The real interesting question becomes - once Canon figures out what the problem is, will they tell everyone or just silently fix it? We may never know.
I do, however agree that there seems to be a large culture of fear here. But, IMO, if a photographer is buying a pro level camera because they are competant enough to use it and need it's capabilities they should be competant enough to put it through it's paces and judge for themselves whether it works or not. If it is faulty, then return it.
Mike Collins
Senior Member
Well I'll confess to being gun shy too. I have one MIII that works great, but I'm stalling on replacing my other IIN bodies until this thing develops more.
--
Regards, Mike - Lot's of Canon Stuff
Photographer in the Northeast? NorthEastFoto.com
--
Regards, Mike - Lot's of Canon Stuff
Photographer in the Northeast? NorthEastFoto.com
It's YOUR nonsense
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