Imorality and the Dell error

[RobE]

If Dell wants to sell this lens at this incredibly low price, that's certainly Dell's perogative. Who are we to argue?

What is crazy, and I believe symtomatic of our greed society, is looking for legal means to FORCE Dell to deliver on what nearly everyone here would agree was a transposed part number or data entry typo. THAT's what is at issue here, not just "ordering".

http://www.cs.wisc.edu/~mikem/are.swf

I will get flamed for this I am sure, but I am ashamed of the
attitude of many posters on this forum with respect to the Dell
100-400 pricing error. It is quite clear that Dell made a mistake
and have owned up to this. They appear in some cases to have
offered $100 compensation for the disappointment, which I would see
as very generous. I can even see that it was a good idea to take
advantage of the pricing mistake. But to try to screw Dell, or any
other company or individual who appears to have made an honest
error, in the way that some posters claim to be doing, tells me a
lot about the morality of those involved. Perhaps those who placed
an order for multiple lenses at a price they must have known was a
mistake, would see this "stealing" as another victimless crime, or
perhaps no kind of crime at all. I know exactly how they would
react if they were being shafted over an innocent error they
themselves might have made at sometime in their lives.
And no, I am not some christian do-gooder freak with a
holy-er-than-thou perspective, just a brit who is right now
disappointed with our cousins accross the pond.

--
ken from the UK

--
(See profile for equipment I own -- questions welcome.)

 

[ShootingStars]

Wrong.....Why would it matter if we search for the best prices? Also, this doesn't have anything to do with jobs being outsourced, because if we pay the higher prices, the CEO will just make millions more and they will still outsource job so they can have more money in their pockets.

When you demand that companies keep jobs here you're also demanding
they keep their labor costs much much higher, and that means you,
the consumer, will pay higher prices.

Yeah right! Like I believe either one of you does that.

Whenever YOU, or I go looking for the best deal possible forcing
these compaies to compete for our business we only further the
problem. It's not Dell's fault you or I may care more about the
bottom line than someone's job in Texas.

The most powerful tool Americans have is their pocketbook (yes,
more powerful than their vote!) and American's vote each and every
day for or against American jobs.

--
EOSMan
http://www.pbase.com/eosman

--
(See profile for equipment I own -- questions welcome.)

 

[John Kim]

Factor in the fact that Dell would happily sell you the 75-300
for $1500 and you understand why so many of us jumped on the $200
100-400L. After years of substandard equipment and substandard
service... a break!

And they would happily refund you for the mistake. Would you
happily reimburse Dell the extra $1300 for the 100-400L if they
asked you to pay the difference? If not, then you're still
applying a double standard.

You obviously have never dealt with Dell customer service.

Funny you should say that. Studies have shown that when a criminal is on trial for murder with overwhelming evidence against him, his best defense is to convince the jury that the victim deserved to die.

I guess that's the bed our society has made, and that's the bed we all have to lie in. It really matters little to me whether or not your double standard bothers you. That's a personal moral decision. But I will argue vehemently against you if you try to claim it isn't a double standard, or that there are no negative consequences to your actions. Because then you're just trying to rationalize your moral shortcoming with lies.

If you think it's ok to rip off Dell for past wrongs, then be man enough to at least admit that you're ripping off Dell. Don't try to dream up rationalizations about how Dell is legally and morally obligated to honor what was obviously a pricing error. This above all, to thine own self be true.

 

[Ken Fox244188]

Don't try
to dream up rationalizations about how Dell is legally and morally
obligated to honor what was obviously a pricing error.

Thankfully, this thread is legally and morally required to disappear off into the ether after a few more posts. I'm doing my best to help it along

ken

 

[RobE]

I agree that we have an out of whack compensation system in corporate america, but I'm sorry -- that isn't the reason jobs are going overseas.

When you demand that companies keep jobs here you're also demanding
they keep their labor costs much much higher, and that means you,
the consumer, will pay higher prices.

Yeah right! Like I believe either one of you does that.

Whenever YOU, or I go looking for the best deal possible forcing
these compaies to compete for our business we only further the
problem. It's not Dell's fault you or I may care more about the
bottom line than someone's job in Texas.

The most powerful tool Americans have is their pocketbook (yes,
more powerful than their vote!) and American's vote each and every
day for or against American jobs.

--
EOSMan
http://www.pbase.com/eosman

--
(See profile for equipment I own -- questions welcome.)

--
(See profile for equipment I own -- questions welcome.)

 

[JC JC]

You are a simple idiot.

Pepsi made "a legitimate offer"

Sure - they ran an add offering a product at a set price.

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McD's served coffee much hotter than normal - and people burned
themselves when they tried to use it in the normal manner - i.e.
drink it after purchasing it. People have a right to expect that
others will act in a reasonable and prudent manner (which is
different from a contract, BTW). NcD's continued to ignore the
problems, and got called on it. I suppose you think anyone can
absolve themselves of blame because the victim should have known
about the danger.

PS, the disclaimer example was to give a good illustration of how retarded disclaimers can be...not of the prevailing issue, my dimwitted friend. But, as it turns out, there probably isn't a disclaimer out there too retarded for the likes of you. In fact, considering that every population has a bottom 3rd or 4th standard deviation, here are a few more warnings for you and your friends:

1) toilet disclaimer: Warning: drinking toilet water may result in gastrointestinal distress, infection, or even death.
2) light bulb disclaimer: do not insert into anus

 

[FretNoMore]

...one of their employees have. I find it quite disgusting to see how people jump on this person's mistake and feel "entitled" to buy at the incorrect price, even talking about law suits. Everyone makes mistakes, put yourself in this person's situation. It's not right to behave like this just because you don't see the individual behind the DELL corporate sign.

• Anders @ http://www.andersostberg.com * http://www.pbase.com/andersostberg *

 

[Daniella68313]

get your facts straight. Dell cancel all orders but they don't.

...one of their employees have. I find it quite disgusting to see
how people jump on this person's mistake and feel "entitled" to buy
at the incorrect price, even talking about law suits. Everyone
makes mistakes, put yourself in this person's situation. It's not
right to behave like this just because you don't see the individual
behind the DELL corporate sign.

• Anders @ http://www.andersostberg.com *

http://www.pbase.com/andersostberg *

--
------------------------------------------
this is elfe language from Lord of the ring:
Minë Corma hostië të ilyë ar mordossë nutië të
Mornórëo Nóressë yassë i Fuini caitar.
Un thoron arart’a s’un hith mal’kemen ioke.
Saurulmaiel

Please do not start new thread for private message to me but send them to me via email instead! thanks.

 

[FretNoMore]

Daniella, exactly what in my post was incorrect?

• Anders @ http://www.andersostberg.com * http://www.pbase.com/andersostberg *

...one of their employees have. I find it quite disgusting to see
how people jump on this person's mistake and feel "entitled" to buy
at the incorrect price, even talking about law suits. Everyone
makes mistakes, put yourself in this person's situation. It's not
right to behave like this just because you don't see the individual
behind the DELL corporate sign.

• Anders @ http://www.andersostberg.com *

http://www.pbase.com/andersostberg *

--
------------------------------------------
this is elfe language from Lord of the ring:
Minë Corma hostië të ilyë ar mordossë nutië të
Mornórëo Nóressë yassë i Fuini caitar.
Un thoron arart’a s’un hith mal’kemen ioke.
Saurulmaiel
Please do not start new thread for private message to me but send
them to me via email instead! thanks.

 

[Jman13]

Factor in the fact that Dell would happily sell you the 75-300
for $1500 and you understand why so many of us jumped on the $200
100-400L. After years of substandard equipment and substandard
service... a break!

And they would happily refund you for the mistake. Would you
happily reimburse Dell the extra $1300 for the 100-400L if they
asked you to pay the difference? If not, then you're still
applying a double standard.

That's an alteration of the agreement. No one...not the customer, not Dell, has the right to substitute either price or product for a sale. They have two options: Sell the exact product for the agreed upon price, or cancel the order and sell nothing for no money. Anything else is a bait and switch. The only difference between your two examples is in which party of the two party agreement gets the better deal.

If Dell wanted the extra money for a shipped 100-400L, you can cancel the order and get a full refund (or return it if it already shipped). I didn't agree to spend $1500 on a 100-400L, I agreed to pay $200. Forcing me to pay an extra $1300 is violating the agreement. Dell agreed (by selling it at that price) to sell it to me at $200. If they change the price (whether consciously or due to error), they can either cancel and force me to reorder if I wish at the correct price, or send it to me at the agreed upon price. Sending the product, then demanding a new, higher price, however, is not right, nor is sending a product I didn't order at the same price...it's a violation of the purchase agreement.

If the newbie photographer agreed to spend $1500 on a 75-300, then they should either pay that price, or, at their option, cancel their order when they find out it was the wrong price. Regardless of the fact that the price was wrong, if the person agreed to pay more, then that's on them. Dell has no obligation to send them a refund (though they likely would to foster better customer care). The customer would have agreed to pay $1500 on a 75-300.

If Dell sent them a 100-400L, they have the option to send it back and get the other lens if they wish, or send it back and get a refund, because it wasn't the lens they wanted. Of course, practically no one would do that because it's a better lens, but that's beside the point. They would be perfectly within their rights to send it back.

With these 100-400L orders, the customer and Dell entered into an agreement to purchase a 100-400L for $200. Dell has the choice to cancel orders, and notify the people of the pricing mistake, or to sell them the lens at the agreed upon price. They canceled mine; I said 'ok.'

I do have a problem with people who are planning on hiring lawyers to get their lens for that price. I accepted Dell's decision to cancel my order due to a pricing error. Had they shipped me the lens, that's their decision, and not a 'screwing' of Dell.

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