Reading mode: Light Dark

Amazon.com renigs

Go to last post
You ordered an item at what was clearly a price mistake, crossed your fingers and sat back to see whether Amazon would eat the $200 and fill your order, and then come here and whine when they don't.

I suppose if you ordered the camera and mistakenly paid $200 too much for it, you'd be OK with Amazon keeping the extra money? I didn't think so.
--
ODM
 
Jake Reaney said:
Because this item's correct price was higher than our stated price,
we made the decision to cancel this item.
Click to expand...
Does this mean if an item's correct price is lower than the stated price they will send it and charge you the higher price?

Regards,

John

--
Who is that in the hyperfocal distance?
 
that would happen. I told some folks on another thread to not get excited as those orders would cancel with a nice apology. Best you could do is cry to them and maybe get a 5 dollar GC from them. I worked there and I would almost bet that would be the best you could get if that. It was an honest mistake and they caught it. You knew it was a mistake when you put it in your cart. ;o) So, just say "it was worth a try" and wait for a proper price I guess.
--
S.Haden
http://www.pbase.com/shaden008

 
I'm glad you know what I knew when I placed the order for the camera. Your esp feature failed, because I had no idea how much the price was suppose to be. I thought $499 sounded like a nice price and pre-ordered it.

Secondly, I don't know if it was a mistake or not. They did the same thing on the e-500. I guess they're prone to making mistakes.

Third, this isn't a big deal. I won't lose sleep over their lousy business practices. I won't ever buy anything from Amazon.com again either.
Jake
 
but it does happen from time to time, out of the millions of things they sell they do screw up, there are still humans around putting it all together.

Hummmm and I apologize I was thinking the price was going to be around 700 for the 510 and what, 600 for the 410? Heck I don't know for sure either. I do know I would love that 510 myself and will just have to wait awhile. And then something else will come around and I might want that too! It never ends does it?

I hope I didn't sound snotty about the camera deal at amazon.com. I guess it is just left over feelings from when I worked there. Tons of people just felt like amazon.com owed them the world, even if it was their mistake. I didn't mean to sound that way, sorry.

--
S.Haden
http://www.pbase.com/shaden008

 
Jake Reaney said:
I won't ever buy anything from Amazon.com
again either.
Click to expand...
Wow! Holy mackerel! Next time, Sparky, read the fine print...

"PRODUCT DESCRIPTIONS

Amazon.com and its affiliates attempt to be as accurate as possible. However, Amazon.com does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Amazon.com itself is not as described, your sole remedy is to return it in unused condition.

PRICING

Except where noted otherwise, the List Price displayed for products on our website represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. The List Price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day. For certain items that are offered as a set, the List Price may represent "open-stock" prices, which means the aggregate of the manufacturer's estimated or suggested retail price for each of the items included in the set. Where an item is offered for sale by one of our merchants, the List Price may be provided by the merchant.

With respect to items sold by Amazon.com, we cannot confirm the price of an item until you order; however, we do NOT charge your credit card until after your order has entered the shipping process. Despite our best efforts, a small number of the items in our catalog may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

Please note that this policy applies only to products sold and shipped by Amazon.com. Your purchases from third-party sellers using Amazon.com Payments are charged at the time you place your order, and third-party sellers may follow different policies in the event of a mispriced item."

Oh, and I'm sure all the meth addicts and serial killers who surf this forum enjoyed discovering your address. That's two instances where you have failed to use good judgement.

Have a delightful!
 
PDXguy said:
Oh, and I'm sure all the meth addicts and serial killers who surf
this forum enjoyed discovering your address. That's two instances
where you have failed to use good judgement.
Click to expand...
Yes, I can just imagine the serial killers thinking to themselves "you know, I really want to get that Jake Reaney character. If only I had his address..."

As for the meth addicts, how exactly does knowing his address matter?

--
Brian



Some monochromes:
http://mywebpages.comcast.net/spiritmist/SundayBoating/index.htm
Some more monochromes:
http://mywebpages.comcast.net/spiritmist/BWWebPage/index.htm
Some older images:
http://mywebpages.comcast.net/spiritmist/Brian_G_Digital_Image_Gallery/index.htm

'To quote out of context is the essence of the photographer's craft.' John Szarkowski, The Photographer's Eye
 
Me too and I predicted it here http://forums.dpreview.com/forums/read.asp?forum=1022&message=22361456 well before anyone got the said mail.

Can't imagine there are so many people out there with a such a sad life that they must write pages in this stupid thread (me included). Such things happen all the time and it's quite natural.

It was well-known that Amazon would do that and they did. Most businesses have similar policies to protect themselves and Amazon not an exception. Of course people are a bit disappointed, I was too, but saying "I'll never buy from Amazon" or they did bait & switch, is probably not right. Because sooner or later all merchants will do that and you'll not have a place to buy from.

But customers have the rights to be disappointed too. Amazon's mistake is not their fault, so telling them to get a life is just insulting them. Especially from people who are forced to pay astronomical price for everything because of VAT, stupid govt policy or just because consumers are considered lesser human. This land is consumer friendly and we all love it that way. Euro could be stronger but the price in USD is always lower, ain't that a great thing?

Like someone said here, Amazon could deal with it better but I don't have a problem the way they did, it was always expected. I just think they (may be Oly included) used this mistake to get the feel of the market and didn't correct even after many people contacted them. That's the only complaint I have, but I am not terribly disappointed that Amazon canceled my order Costco changed their return policy.
 
I must chime in, because my Amazon order for the E410 was cancelled, and I also received an email from Amazon telling me to change my payment method. I then checked my Credit Card and called Amazon for an explanation and security reasons. Amazon told me they made a mistake about my credit card email. I suspect this had something to do with the pricing mistake. Amazon was polite and admissted their mistake.
As to the cancellation of my order, it was not unexpected.

it seems unheard of to discount a new camera kit so much, especially for a product line with an innovative feature set (image stabilization, live view, compact size, etc...) It means pay the higher price or wait for a discount after the camera is on the market for awhile.
 
ephemere1 said:
It was a mistake. You're not entitled to it. You weren't screwed,
you just want to screw someone else for your own personal gain.
Americans and their idiotic "customer is always right" attitude and
overblown sense of legal righteousness....
Click to expand...
--Between the sleaze merchants in Brooklyn and imbeciles at Amazon, it makes more and more sense to deal ONLY with sources that have solid records of doing business or, ideally, at your local camera store. Preferrably one in business for some time.
-Rich
Olympus E-1 and lots of lenses
CANADIANS using UPS: Beware hidden brokerage charges!



http://www.pbase.com/andersonrm/
 
Had a read through their terms and conditions - their pricing policy didn't seem to cover a "mistake" on the list price from what I could see. The Pre-order price guarantee only seems to guarantee that if they reduce the price they're "offering" the product at, then they will sell it to you at a lower price.

Not sure if you guys have a consumer protection agency, but if it had happened here in Australia, I'd be taking it up with them (if I could be bothered). Not that they ship cameras to Australia of course...
Jake Reaney said:
Amazon.com cancelled my pre-order for an e-410. This is not right!
Here's my order receipt.


Thanks for your order, Eldred Reaney!

Want to manage your order online?
If you need to check the status of your order or make changes,
please visit our home page at Amazon.com and click on Your Account
at the top of any page.

Purchasing Information:
E-mail Address: [email protected]
Billing Address:
Eldred Reaney
1111 W Hwy 60 #13
Superior, AZ 85273
United States
Shipping Address:
Eldred Reaney
1111 W Hwy 60 #13
Superior, AZ 85273
United States

Order Grand Total: $499.99
Get the Amazon.com Visa Card, the Amazon.com Business Visa Card or
the Amazon.com Student Visa Card instantly and automatically get
$30 back after your first purchase. Plus get up to 3% rewards.
Already have an Amazon.com Visa® card? Visit the Cardholder
Specials page for great offers.
Order Summary:
Shipping Details: (order will arrive in 1 shipment)
Order #: 102-3709480-3946519
Shipping Method: FREE Super Saver Shipping
Shipping Preference: Group my items into as few shipments as possible
Subtotal of Items: $499.99
Shipping & Handling: $6.76
Super Saver Discount: -$6.76

------
Total for this Order: $499.99

Shipping estimate for these items: June 14, 2007
Delivery estimate: June 18, 2007 - June 20, 2007 1 "Olympus
Evolt E410 10MP Digital SLR Camera (Body Only)"
Electronics; $499.99

Sold by: Amazon.com
These guys changed the price to $699
Click to expand...
--
My profile on Flickr:
http://www.flickr.com/people/holgs/
(photos from my travels and life in general)
 
BillZM said:
One of my favorite vendors. Very honest and customer-friendly.
They are trying to provide a service allowing pre-orders. It only
works for them if they reserve the right to cancel if the pricing
turns out to be substantially different than they believed when
they established the listing. Otherwise, allowing pre-orders would
be too risky for them to do it. So it just goes with the territory.
Yes, obviously it's a disappointment to those ready to jump on a
great deal, but that's just the way it is. The pre-order price
seemed too good to be true, right? That's why people were jumping
on it. Well, it was apparently.
I wouldn't conclude anything negative re: Amazon from this. They
are extremely reliable. Be thankful they allow pre-orders at all
(and seem to have the commitment from vendors to fulfill those
orders quickly). If pre-orders create too many losses or customer
satisfaction issues, I'm sure they'll stop doing pre-orders
altogether.
Click to expand...
Amen. On amazon.co.uk, and presumably on .com as well, they even provide a refund if their price goes down within an alloted period after you bought something. You need to ask them for it, but hey, what other retailer does that?
 
No, in the U.S., retailers are allowed to make mistakes and not be forced to sell at the mistaken price. Retailers publishing mistaken prices happens hundreds of times every day; they are allowed to simply note that the price was a mistake, apologize, and move on.

The only way Amazon could get in legal trouble is if someone could show that they deliberately publish mistaken prices as a part of some dishonest sales strategy (bait-and-switch or other). That's a whole different kettle of fish.
Chris Vervaeke said:
But wouldn't this fall under double ticketing? Or bait and switch?
As such, you would be entitled to the product at the originally
stated price by law?
--
Chris V
Click to expand...
 
R2elk said:
It looks to me like Olympus refused to let Amazon sell the E-410 at
the reduced price.
Click to expand...
Olympus cannot legally do this. It's an anti-trust violation, and it's also the reason that all manufacturers publish a caveat with their suggested prices which states something along the lines of "retailers set actual prices; prices may vary".

This was clearly just a mistake. Amazon's cost on the E-410 will be substantially higher than $499; they can't sell it for that.
 
You must log in or register to reply here.

Keyboard shortcuts

f
Forum
m
My threads
Mobile site
About
Editorial content
Cameras & Lenses
Community
All content, design, and layout are Copyright © 1998–2025 Digital Photography Review All Rights Reserved.
Reproduction in whole or part in any form or medium without specific written permission is prohibited.
When you use DPReview links to buy products, the site may earn a commission.
©GPS Media - Guides, Products, Services.
Back
Top