403 when running Camera Connect

[Victor Engel]

Yesterday I decided to try to control the camera from my iPad. I didn't have Camera Connect installed on my iPad, so I went to the app store and downloaded it. When it started up, it wanted me to use my existing Canon ID or register for a new one. Neither worked. Both produced a 403 when trying to access the website. So the app was useless.

I have the older version on my phone, but I wanted the bigger screen of the iPad. I ended up installing the EOS utility on my Mac and used it instead, tethered. I ran into problems with other apps using the connection first so EOS utility was unable to connect. I think it was Preview that somehow stole the connection.

This was all in order to photograph a rufous hummingbird. I got a photo the previous day, but that was through a dirty window. It seems the hummingbird has flown away because I haven't seen it again after I set up the camera. Here's the picture taken through the dirty window.







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Victor Engel

 

[blackg]

Odd that you would see a 403 visually vs a more user friendly error message. 403 is connection forbidden and could be a result of you trying multiple times to login with different accounts/IDs, If Canon has a security platform in front of their site like Akamai you could see a 403 message. 403's are usually temporary and so I would wait and try again later.

 

[Victor Engel]

Odd that you would see a 403 visually vs a more user friendly error message. 403 is connection forbidden and could be a result of you trying multiple times to login with different accounts/IDs, If Canon has a security platform in front of their site like Akamai you could see a 403 message. 403's are usually temporary and so I would wait and try again later.

I just tried again.





Here is the screen giving the two options. I'm not sure why either of them is required. I want to connect to the camera, not Canon.







And here is the 403 screen.

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Victor Engel

 

[Victor Engel]

Looks like others are having the same issue. See this: https://www.justanswer.com/electronics/rq1ny-trying-sign-canon-camera-connect-app-connect.html

I am using a VPN. If I can't connect to my camera without connecting to Canon after disabling the VPN, I'm not interested in using the app. I'll just use the EOS utility and my macbook. Speaking of that, how can I prevent it from automatically transferring the photos to DPP when I take shots? With this sort of session, I want EOS utility to stay front an center without interruption. Having to repeatedly close DPP is very annoying.

 

[Victor Engel]

Looks like others are having the same issue. See this: https://www.justanswer.com/electronics/rq1ny-trying-sign-canon-camera-connect-app-connect.html

I am using a VPN. If I can't connect to my camera without connecting to Canon after disabling the VPN, I'm not interested in using the app. I'll just use the EOS utility and my macbook. Speaking of that, how can I prevent it from automatically transferring the photos to DPP when I take shots? With this sort of session, I want EOS utility to stay front an center without interruption. Having to repeatedly close DPP is very annoying.

I was able to connect after disabling NordVPN threat protection feature. So bad design on Canon's part. It also looks like the app is portrait-only, another reason to use EOS utility instead.

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Victor Engel

 

[Andy01]

I have a few issues when running NordVPN on a desktop PC - sometimes a website (not Canon) works flawlessly, and other times I get an obscure error message or it simply doesn't connect. Sometimes a website will ask me to confirm that I am human, and other times it doesn't - not consistent.

It can be annoying because often it isn't obvious that it is a Nord issue.

 

[Victor Engel]

I have a few issues when running NordVPN on a desktop PC - sometimes a website (not Canon) works flawlessly, and other times I get an obscure error message or it simply doesn't connect. Sometimes a website will ask me to confirm that I am human, and other times it doesn't - not consistent.

It can be annoying because often it isn't obvious that it is a Nord issue.

Probably not really a Nord issue but an issue with the website(s). Nord does things like squelching popups, blocking sites that forward to other sites, blocking sites with tracking code, etc. I think that's what the issue really is.

 

[blackg]

No uncommon for large sites to use a security platform (in this case it looks like Canon is using Cloudfront) and have it block certain restricted countries and or block VPN, TOR exit points as those platforms can pose security threats by making threat actors more opaque.

 

[Victor Engel]

No uncommon for large sites to use a security platform (in this case it looks like Canon is using Cloudfront) and have it block certain restricted countries and or block VPN, TOR exit points as those platforms can pose security threats by making threat actors more opaque.

The problem occurred while the VPN was turned off but threat protection was turned on when accessing the site on my Mac. The VPN was on when accessing from my iPad. I believe there is a feature to see what the perceived threat was, but I'm not interested in spending the time to figure that out.