Service Advisory for Nikon Z8

Thanks for posting this info, I had not seen this yet.

Mine is on the list, but doesn't have the problem. I'm sending it in though, I really would rather not have an issue show up later, like when I'm on vacation.
 
Mine is on affected list, but all my Z lenses (14-30, 35, 28-75, 100-400) works ok. But I can not mount Viltrox Z 85/1,8.
 
At least Nikon was upfront about lenses failing to lock on rare occasions.

Thumbs-Up to Nikon!

Unlike another brand which had an AF problem with a small percentage of their flagship (at time) cameras, and dragged their feet on acknowledging. Leaving some owners shafted.
 
Hi. (Un)fortunately this is the first time i bought a camera right after anouncement/availability ... and of course it is on the list.

My question to all folks who claim not to have problems mounting lenses (and are affected) -

Do you feel that after the first Rotation there is a relative strong resistance which is overcome by with more Power and do you hear the clicking Sound at the end of the "mounting rotation" ?

If i get one or two "NO" to above questions i'll send mine also in to service.

Thanks for your Info, Hans
 
Hi. (Un)fortunately this is the first time i bought a camera right after anouncement/availability ... and of course it is on the list.

My question to all folks who claim not to have problems mounting lenses (and are affected) -

Do you feel that after the first Rotation there is a relative strong resistance which is overcome by with more Power and do you hear the clicking Sound at the end of the "mounting rotation" ?

If i get one or two "NO" to above questions i'll send mine also in to service.
Yes, the second half of the rotation normally has more (but smooth) resistance as the lens engages the leaf springs and the second part of the securing flanges. The clicking is the pin on the release button clicking into place into the hole for it on the lens flange.

I have a Z8 that intermittently has the issue in the service advisory, and which feels totally different: the lens reaches a hard stop about 10 degrees short and will not rotate further at all (well it might if I put it in a vise and turned it with a pipe wrench). If you have the issue it is obvious and unmistakeable. At least, this is my experience. Hope this helps
 
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Hi. (Un)fortunately this is the first time i bought a camera right after anouncement/availability ... and of course it is on the list.

My question to all folks who claim not to have problems mounting lenses (and are affected) -

Do you feel that after the first Rotation there is a relative strong resistance which is overcome by with more Power and do you hear the clicking Sound at the end of the "mounting rotation" ?

If i get one or two "NO" to above questions i'll send mine also in to service.

Thanks for your Info, Hans
Yes I do and it feels like the same amount of force, and occurs at the same rotation, as with my other Z bodies.
 
At least Nikon was upfront about lenses failing to lock on rare occasions.

Thumbs-Up to Nikon!

Unlike another brand which had an AF problem with a small percentage of their flagship (at time) cameras, and dragged their feet on acknowledging. Leaving some owners shafted.
Get out of this sort of blind support mindset... They must based on law be upfront and publicly tell the hardware issue. This is not software issue to hide it with bad user usage or so on. I personally experienced this on. my Z8.

Nikon screwed up again with mounts. It is the same mount they used for Z9, Z7 and so on... why can't fix it and every time there is an issue? It really makes me scared as customer to trust them if they cannot just give error free mount which sounds like simplest and oldest element of Z8. It is not a cheap camera but pro camera with 4.700 euro price tag.

No I am not sony supporter and yes I love my Z8 but this is scary.
 
Having a camera within the affected S/N range doesn't mean your body will have the issue. Manufacturers track the parts and stations used to construct every camera. Whenever a problem is discovered with a given batch of parts or a specific assembly station they'll check which cameras were built with those parts or at that station. Part defects or assembly errors are typically not 100% occurrences within an affected batch but instead a subset, usually due to an inconsistent use of process or variable quality of raw materials. Manufactures typically have no way to determine which specific articles within the suspected batch have the issue, thus the recall is issued against the entire batch.
 
Truly hope this is the case and hank you for posting. Wish Nikon would give more details like this, loosing your main camera only a few weeks after getting it really stinks. Have a shoot in 2 weeks and a trip to Iceland end of July so this recall comes at a bad time. Not having an issue with any of my lens so gonna keep fingers crossed. Hope others are having good luck thus far.
 
I spoke to a Nikon repair centre and they advised to get the lens mount exchanged even if you don’t have any issues. Apparently, it happens with just some select lenses but not with every lens (depends on the tolerances of the mounts). They also said repair time is half an hour, so it‘s a very minor thing to fix. I‘ll take my camera to the repair center and will collect it on the same day, so not that big of an issue.
 
Three lenses and one FTZ adapter (used with various F lenses) all mounted with no problem.

The Z lenses:

Nikon S 50mm f1.8.

Nikon 24-200.

Nikon S 24-70 f4.

I will send the camera in for servicing if I ever encounter the problem with another lens (or these).

The key is that the issue is a mounting problem, not a problem holding on to the lens once mounted. So, if the lenses/adapters mount, there is no issue. And, yes, AF, exposure control, VR all work - so not a contacts problem either.
 
Having a camera within the affected S/N range doesn't mean your body will have the issue. Manufacturers track the parts and stations used to construct every camera. Whenever a problem is discovered with a given batch of parts or a specific assembly station they'll check which cameras were built with those parts or at that station. Part defects or assembly errors are typically not 100% occurrences within an affected batch but instead a subset, usually due to an inconsistent use of process or variable quality of raw materials. Manufactures typically have no way to determine which specific articles within the suspected batch have the issue, thus the recall is issued against the entire batch.
The question I have is has Nikon clearly indicated whether or not you may be vulnerable to the issue over time even if you aren't seeing it today. If they don't answer that question definitively then I think it makes sense for most people to send it in to avoid running into the issue in the field, on vacation, etc. It could also be an added hassle if you sell your Z8 one day. On the other hand, if Nikon says you won't have the issue later if you don't have it now then I'd probably skip sending it in.
 
Having a camera within the affected S/N range doesn't mean your body will have the issue. Manufacturers track the parts and stations used to construct every camera. Whenever a problem is discovered with a given batch of parts or a specific assembly station they'll check which cameras were built with those parts or at that station. Part defects or assembly errors are typically not 100% occurrences within an affected batch but instead a subset, usually due to an inconsistent use of process or variable quality of raw materials. Manufactures typically have no way to determine which specific articles within the suspected batch have the issue, thus the recall is issued against the entire batch.
The question I have is has Nikon clearly indicated whether or not you may be vulnerable to the issue over time even if you aren't seeing it today. If they don't answer that question definitively then I think it makes sense for most people to send it in to avoid running into the issue in the field, on vacation, etc. It could also be an added hassle if you sell your Z8 one day. On the other hand, if Nikon says you won't have the issue later if you don't have it now then I'd probably skip sending it in.
My experience is that it is intermittent. I intermittently and unpredictably have the issue, with several lenses. I suggest consider that when deciding what to do.
 
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Having a camera within the affected S/N range doesn't mean your body will have the issue. Manufacturers track the parts and stations used to construct every camera. Whenever a problem is discovered with a given batch of parts or a specific assembly station they'll check which cameras were built with those parts or at that station. Part defects or assembly errors are typically not 100% occurrences within an affected batch but instead a subset, usually due to an inconsistent use of process or variable quality of raw materials. Manufactures typically have no way to determine which specific articles within the suspected batch have the issue, thus the recall is issued against the entire batch.
The question I have is has Nikon clearly indicated whether or not you may be vulnerable to the issue over time even if you aren't seeing it today. If they don't answer that question definitively then I think it makes sense for most people to send it in to avoid running into the issue in the field, on vacation, etc. It could also be an added hassle if you sell your Z8 one day. On the other hand, if Nikon says you won't have the issue later if you don't have it now then I'd probably skip sending it in.
Very well said. Plus you’re never argumentative like so many others on here, who think they know everything. Thank you for all of your responses. It’s people like you, who make me stay on here, when everything else goes bad. So many people are very sensitive when it comes to “issues” or quality control on Nikon mirrorless.

People get so upset if you say anything remotely negative about their favorite camera. Honestly I get more hate and more arguments from Z-users than I do Sony users. Don’t say anything negative about Z-mount or Z8/Z9 or you’ll be ripped apart and spat out. I’m gonna go now, ByThom is here. He’s the leading world’s expert on everything Nikon. So we should all just leave and give him the forums! That way he can only argue with himself! Anyway thank you for always keeping it on topic?
 
Having a camera within the affected S/N range doesn't mean your body will have the issue. Manufacturers track the parts and stations used to construct every camera. Whenever a problem is discovered with a given batch of parts or a specific assembly station they'll check which cameras were built with those parts or at that station. Part defects or assembly errors are typically not 100% occurrences within an affected batch but instead a subset, usually due to an inconsistent use of process or variable quality of raw materials. Manufactures typically have no way to determine which specific articles within the suspected batch have the issue, thus the recall is issued against the entire batch.
The question I have is has Nikon clearly indicated whether or not you may be vulnerable to the issue over time even if you aren't seeing it today. If they don't answer that question definitively then I think it makes sense for most people to send it in to avoid running into the issue in the field, on vacation, etc. It could also be an added hassle if you sell your Z8 one day. On the other hand, if Nikon says you won't have the issue later if you don't have it now then I'd probably skip sending it in.
Fair question but I doubt Nikon will answer it. Since the issue is the mount, occurs on day zero of affected bodies, and the mount is metal, I have to think the issue is unlikely to develop over time since the metal is unlikely to alter is shape over time.
 
Mine is affected, and I'm going to send it using the UPS label Nikon provided. The question is, if the camera is lost or damaged in shipping does Nikon cover it or do we need to insure it (which, at nearly $4K value, is a pretty penny!)
Mike

--
The one thing everyone can agree on is that film photography has its negatives. It even has its positives and internegatives.
 
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Having a camera within the affected S/N range doesn't mean your body will have the issue. Manufacturers track the parts and stations used to construct every camera. Whenever a problem is discovered with a given batch of parts or a specific assembly station they'll check which cameras were built with those parts or at that station. Part defects or assembly errors are typically not 100% occurrences within an affected batch but instead a subset, usually due to an inconsistent use of process or variable quality of raw materials. Manufactures typically have no way to determine which specific articles within the suspected batch have the issue, thus the recall is issued against the entire batch.
The question I have is has Nikon clearly indicated whether or not you may be vulnerable to the issue over time even if you aren't seeing it today. If they don't answer that question definitively then I think it makes sense for most people to send it in to avoid running into the issue in the field, on vacation, etc. It could also be an added hassle if you sell your Z8 one day. On the other hand, if Nikon says you won't have the issue later if you don't have it now then I'd probably skip sending it in.
Fair question but I doubt Nikon will answer it. Since the issue is the mount, occurs on day zero of affected bodies, and the mount is metal, I have to think the issue is unlikely to develop over time since the metal is unlikely to alter is shape over time.
Some units in that batch of mounts are probably slightly out of spec, and the problem could be with some lenses but not others. Who is going to say perhaps 2, 3 years down the road, you may mount a new lens that doesn't even exist today will have some issues.

If your Z8 is included in the service advisory, I would definitely get it repaired by Nikon, but if it is not showing current problems with your existing lenses, you can probably wait a few weeks so that there is sufficient spare parts and the technicians have more experience doing this job. Should you sell your Z8 some time down the road, some picky buyer may check the serial number and if it is not repaired, you may lose a sale.
 
Fair question but I doubt Nikon will answer it. Since the issue is the mount, occurs on day zero of affected bodies, and the mount is metal, I have to think the issue is unlikely to develop over time since the metal is unlikely to alter is shape over time.
Maybe, maybe not. My Z8 intermittently has the issue, and I think, but do not know, that it might be one or more of the four leaf springs interfering with the rotation of the lens onto the mount. Since the leaf springs are apparently only loosely held in place, they can and may interfere with the rotation intermittently, or in the future.
 
First affected S/N is 3000695

Last affected S/N is 3010297

Calculated estimate using a binary search method starting using what I believe is the first valid Z8 S/N. Please enter your Z8 S/N at this Nikon USA link and provide feedback:
  • If your body is in the range I listed above and is affected, please hit the like button for this post - it'll serve as a counter for my range being valid.
  • If your body is in the range I listed above and is not affected, please reply to this post with details
  • If your body is not in the range I listed above and is affected, please reply to this post with details
 
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Having a camera within the affected S/N range doesn't mean your body will have the issue. Manufacturers track the parts and stations used to construct every camera. Whenever a problem is discovered with a given batch of parts or a specific assembly station they'll check which cameras were built with those parts or at that station. Part defects or assembly errors are typically not 100% occurrences within an affected batch but instead a subset, usually due to an inconsistent use of process or variable quality of raw materials. Manufactures typically have no way to determine which specific articles within the suspected batch have the issue, thus the recall is issued against the entire batch.
The question I have is has Nikon clearly indicated whether or not you may be vulnerable to the issue over time even if you aren't seeing it today. If they don't answer that question definitively then I think it makes sense for most people to send it in to avoid running into the issue in the field, on vacation, etc. It could also be an added hassle if you sell your Z8 one day. On the other hand, if Nikon says you won't have the issue later if you don't have it now then I'd probably skip sending it in.
Fair question but I doubt Nikon will answer it. Since the issue is the mount, occurs on day zero of affected bodies, and the mount is metal, I have to think the issue is unlikely to develop over time since the metal is unlikely to alter is shape over time.
Who is going to say perhaps 2, 3 years down the road, you may mount a new lens that doesn't even exist today will have some issues.
Excellent point. I was speaking to whether or not the mount has the defect rather than whether or not that defect can be detected today by the end user, although admittedly that distinction is not very useful to end users in deciding whether or not to send their body in today.
 
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