Reading mode: Light Dark

FedEx forged my signature. Yikes, or new normal?

Go to last post
R

robgendreau

Forum Pro
Messages
11,789
Solutions
24
Reaction score
6,244
Location
California, US
I realize deliveries are tough but it hit a new low for me yesterday.

I bought a lens from Canon's refurb store, and they shipped it FedEx with direct signature required. The first delivery failed; I got the door tag. No way to use that to sign for it, so I just kept checking the delivery updates (which were all over the place, BTW).

Finally it showed a delivery for Mon. I cancelled some plans so I'd be there.

On Sun, the day before, I'm at home online and get another text update from FedEx. This shows delivered, "Signed for by RGENDRAU" (me, misspelled). I jump up, run to the door, and whew...the package is there. My neighbors didn't sign for me, BTW.

I's scary. First, it's just forgery. Second, imagine the hassle if they misdelivered it (FedEx has already done this with a package from KEH that went to a neighbor a quarter mile away, who opened it and called me).

But is there some reasonable explanation for this? Can a shipper require some change after an attempt, and would it result in this? Seems unlikely.

Given the hassles I've had, not sure I'd be buying anything expensive that ships FedEx. I have FAR fewer to no problems with UPS or USPS, and I also send stuff I sell on eBay.
 
If you don't get the package - I would request then the delivery is scheduled - probably not lost. IMHO. :-)
robgendreau said:
I realize deliveries are tough but it hit a new low for me yesterday.

I bought a lens from Canon's refurb store, and they shipped it FedEx with direct signature required. The first delivery failed; I got the door tag. No way to use that to sign for it, so I just kept checking the delivery updates (which were all over the place, BTW).

Finally it showed a delivery for Mon. I cancelled some plans so I'd be there.

On Sun, the day before, I'm at home online and get another text update from FedEx. This shows delivered, "Signed for by RGENDRAU" (me, misspelled). I jump up, run to the door, and whew...the package is there. My neighbors didn't sign for me, BTW.

I's scary. First, it's just forgery. Second, imagine the hassle if they misdelivered it (FedEx has already done this with a package from KEH that went to a neighbor a quarter mile away, who opened it and called me).

But is there some reasonable explanation for this? Can a shipper require some change after an attempt, and would it result in this? Seems unlikely.

Given the hassles I've had, not sure I'd be buying anything expensive that ships FedEx. I have FAR fewer to no problems with UPS or USPS, and I also send stuff I sell on eBay.
Click to expand...
 
I was surprised when a recent Canon order required signature, and though I've told both FedEx and UPS via my accounts with them to just leave on door that they didn't do so. When the guy did show up, also on a Sunday, he didnt make me sign my opening the front door was apparently enough verification. I didn't check to see what was posted as 'signature'.
 
Just go on the FedEx site using the tracking number and click 'Manage Delivery'. Then divert it to the FedEx store near you. No worry about missed delivery, porch pirates or anything else. I do it all the time with my wine club - its ALCOHOL so it has to be signed for. Works with most camera stores, too.
 
NormSchultze said:
Just go on the FedEx site using the tracking number and click 'Manage Delivery'. Then divert it to the FedEx store near you. No worry about missed delivery, porch pirates or anything else. I do it all the time with my wine club - its ALCOHOL so it has to be signed for. Works with most camera stores, too.
Click to expand...
For some reason it wouldn't let me do that. Probably because the tracking info was messed up (it would show "on truck for delivery" even thought the delivery date was the next day.

I reported it to FedEx. But there's no way to contact Canon by email I could find, their chat isn't responding, and the phone wait is 20 minutes. Maybe others are having problems too....
 
cnyphotoguy said:
I was surprised when a recent Canon order required signature, and though I've told both FedEx and UPS via my accounts with them to just leave on door that they didn't do so. When the guy did show up, also on a Sunday, he didnt make me sign my opening the front door was apparently enough verification. I didn't check to see what was posted as 'signature'.
Click to expand...
I tried to check; turns out only the shipper can check the signature.
 
Yes, can be a good option. For me, my neighborhood is not a concern to me, and I typically WFH.

My last package oddity came after the package being stuck at a hub for a few days, then the shipping info telling me that they were going to deliver on Monday...showing up on Saturday while I was out, being told again Monday retry and showing up on Sunday when I was still at home luckily. Luckily not because I would have cared if it sat on my porch, but I really wanted to play with the new body.
 
I have nothing to add on the topic, but as a comparison, I find amazing how life works in the First world. Things you guys just take for granted... :D

The package can be just left at the door, wow.

I cannot put in words how fast a package would disappear here in Brazil or any other 3rd world country if left just like that, with no one watching.

Seriously, that's too awesome, how I wish more of the planet was that civilized.

Best regards,
 
Have you signed up for a free FexEx account? I find that because my address/contact info is in their system I now automatically get shipment tracking notifications, though haven't tried looking up shipments I know I have received.
 
The delivery driver is likely being tracked by his or her app and given a time target per parcel. Here in the UK, some companies encourage their van drivers to break the speed limit (Amazon).

LBC radio was talking about this and a builder called in. He was currently out of work due to Covid and found temporary work as an online delivery driver but he found his new job harder than being a builder. This just tells you all you need.
 
There was a news item a few years ago about a driver (not necessarily FedEx – might have been UPS or USPS) who delivered a package … then, when he thought nobody was looking, came back and stole it himself from the homeowner's porch, while still driving his work vehicle.

But a home security camera was watching and got footage of his treachery. Security camera 1, Thief 0.

On another occasion, Post Office workers suspected one worker of stealing stuff from the mail. They arranged for some enticing-looking packages to be sent his way while (unknown to him) supervisors watched his actions from behind.

The guy went crazy opening the packages, just before being led away …
 
I had that issue many moons ago, signed for, but in my case the parcel was Not delivered.. I called the local Sheriff, he investigated and the culprit was charged with various crimes in respect of missing deliveries etc.. I now have CCTV covering my front door area and a BIG sign saying 24Hr Video Surveillance.. I also have a CCTV camera covering the area inside the Front Door..No more issues.. L

--
I have walked in others shoes, I much prefer my own Berluti's ! ..
 
Last edited:
cnyphotoguy said:
Have you signed up for a free FexEx account? I find that because my address/contact info is in their system I now automatically get shipment tracking notifications, though haven't tried looking up shipments I know I have received.
Click to expand...
I do have an account with them, for both shipping (which I won't use going forward) and receiving.

They'll send you text alerts if you opt for those.
 
Last edited:
Tom_N said:
There was a news item a few years ago about a driver (not necessarily FedEx – might have been UPS or USPS) who delivered a package … then, when he thought nobody was looking, came back and stole it himself from the homeowner's porch, while still driving his work vehicle.

But a home security camera was watching and got footage of his treachery. Security camera 1, Thief 0.

On another occasion, Post Office workers suspected one worker of stealing stuff from the mail. They arranged for some enticing-looking packages to be sent his way while (unknown to him) supervisors watched his actions from behind.

The guy went crazy opening the packages, just before being led away …
Click to expand...
At my former residence we had porch pirates several times.

Once they stole a nice big heavy box from our front door. Imagine their surprise when they opened it and found it was 15lbs of kitty litter.

Once it's delivered it's the buyer's problem if it's stolen. So I get the need for signatures; protects the parties at both ends. I more often require them now on things I sell. Which is why forging signatures, as in my case, is so concerning to me.
 
C Sean said:
The delivery driver is likely being tracked by his or her app and given a time target per parcel. Here in the UK, some companies encourage their van drivers to break the speed limit (Amazon).
Click to expand...
I suspect that is being done by a local supervisor.
 
It's quite similar here in Germany, especially with Amazon's own delivery service as well as Hermes, the latter is known for often using sub-contractors at harsh conditions. For example drivers said they'd get a penalty for every package they couldn't deliver and brought back to the depot or very tight calculated working hours without any overtime, resulting in drivers having to deliver their packages essentially off-work, because they had to at least try to deliver each parcel once.

Not going to defend the practice of essentially faking a signature, but I am not surprised some drivers are getting desperate when it comes to delivery.
 
marcio_napoli said:
... I find amazing how life works in the First world. Things you guys just take for granted... :D

The package can be just left at the door, wow. I cannot put in words how fast a package would disappear here in Brazil or any other 3rd world country
Click to expand...
In my city in the so-called First World U.S., several different victims each week post a video of scum who drive a little ways behind the delivery van, rush up to the door, and grab the package.
 
robgendreau said:
I realize deliveries are tough but it hit a new low for me yesterday.

I bought a lens from Canon's refurb store, and they shipped it FedEx with direct signature required. The first delivery failed; I got the door tag. No way to use that to sign for it, so I just kept checking the delivery updates (which were all over the place, BTW).

Finally it showed a delivery for Mon. I cancelled some plans so I'd be there.

On Sun, the day before, I'm at home online and get another text update from FedEx. This shows delivered, "Signed for by RGENDRAU" (me, misspelled). I jump up, run to the door, and whew...the package is there. My neighbors didn't sign for me, BTW.

I's scary. First, it's just forgery. Second, imagine the hassle if they misdelivered it (FedEx has already done this with a package from KEH that went to a neighbor a quarter mile away, who opened it and called me).

But is there some reasonable explanation for this? Can a shipper require some change after an attempt, and would it result in this? Seems unlikely.

Given the hassles I've had, not sure I'd be buying anything expensive that ships FedEx. I have FAR fewer to no problems with UPS or USPS, and I also send stuff I sell on eBay.
Click to expand...
This happened to me not too long ago too. It wasn't camera gear but Samsung Galaxy Note 20 Ultra, Galaxy Active 2 Watch, and Galaxy Bud Pro.. ordered from Samsung Direct. It was supposed to require signature but it was delivered to the locker system at my apt. When I went to get it, the box was badly damaged and retaped and it was missing the galaxy bud. Looking at the tracking, it had my name spelled out in the signature box. I went through the painful process of claims through FedEx (Which I spent $8 for certified mail) and contacted Samsung as well. Samsung immediately gave me a store credit (which now the sale/coupon is over, so I can't replicate the deal). About 2 months later, I received a letter from Fedex requiring more documents, so I said F it..
 
You must log in or register to reply here.

Similar threads

OldNoob007
I wish Adorama would not use USPS.. Here's Why
Replies
2
Views
4K
NAwlins Contrarian
N
S
Got my D-Lux 8 today
Replies
6
Views
7
StevenN
S
J
Z8 recall owners beware!!! Nikon is only using UPS ground without required signature for the camera
2
Replies
27
Views
2K
sirhawkeye64
S
JollyGreenGiant94
Issue with FedEx
2
Replies
30
Views
861
Cee_Z
Cee_Z
I
New Amazon Scam?
2
Replies
32
Views
2K
Les Lammers
Les Lammers

Keyboard shortcuts

f
Forum
m
My threads
Mobile site
About
Editorial content
Cameras & Lenses
Community
All content, design, and layout are Copyright © 1998–2025 Digital Photography Review All Rights Reserved.
Reproduction in whole or part in any form or medium without specific written permission is prohibited.
When you use DPReview links to buy products, the site may earn a commission.
©GPS Media - Guides, Products, Services.
Back
Top