Sony FF shutter broke 3rd time!!!

Fredrik strm

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I got the Carmera Err again indicating broken shutter and fried circuitboard.

I got the shutter replaced twice before, first after 23000 images, then after 15000 images and now after only 2000 images.

Sure, it is the best camera on the planet, but I don't like not being able to use it because it is in the workshop half of the time.

Took 9 weeks the first time and 5 weeks the second time.
With any luck I'll get mine back before the wedding season.

Original Sony battery at 66%, shooting in studio at 1/125 f/14.

Poor shutter design.

F

--
Fredrik Åström
http://www.fotogenisk.se
 
I got the Carmera Err again indicating broken shutter and fried circuitboard.

I got the shutter replaced twice before, first after 23000 images, then after 15000 images and now after only 2000 images.

Sure, it is the best camera on the planet, but I don't like not being able to use it because it is in the workshop half of the time.

Took 9 weeks the first time and 5 weeks the second time.
With any luck I'll get mine back before the wedding season.

Original Sony battery at 66%, shooting in studio at 1/125 f/14.

Poor shutter design.

F

--
Fredrik Åström
http://www.fotogenisk.se
--
Fredrik Åström
http://www.fotogenisk.se
 
... should put you into a position to negotiate a change of item according to the warranty laws in the EU. Your a850 sample is clearly out of spec in the shutter reliability dept.
--
Ralf
http://RalfRalph.smugmug.com/
 
Fredrik:

Sorry to hear that! I feel your pain. My a850 was in repair for the entire holiday season for shutter repair. It was awful. I just got a big assignment and have been contemplating trying to get another FF body - just in case of another break.

Do other brands have the same issue? Are we just heavy shooters?

--
joel*

http://photography.CREATiVENESS.com
http://www.CREATiVENESS.com
 
I'm sorry to hear that... I've been wanting this camera for long time now, and every time I was ready to dump my nikon stuff and pull the trigger, I read some horror story like yours. I also heard few bad stories about 24-70 repairs.

I understand that anything can fail, but this is pretty ridiculous. There are some users of fx nikon gear ( like D3) that have over 1 milion ( yes...) shutter actuations.

While it is not common everyday stuff, the shutters are designed and guaranteed 300k clicks and many will do much more.

It does not really help that sony's service is obviously sub par compared to nikon and canon ( even in the US). If they told me I have to wait over 2 months , I'd jsut have to laugh ,as sad as it is.

As much as I want to because of price and features, i'll probably never own Sony camera because of lousy repair service and reliability.
--
http://www.infiniteartphotography.com
http://www.pbase.com/jps1979/galleries
 
I'm sorry to hear that... I've been wanting this camera for long time now, and every time I was ready to dump my nikon stuff and pull the trigger, I read some horror story like yours. I also heard few bad stories about 24-70 repairs.

I understand that anything can fail, but this is pretty ridiculous. There are some users of fx nikon gear ( like D3) that have over 1 milion ( yes...) shutter actuations.

While it is not common everyday stuff, the shutters are designed and guaranteed 300k clicks and many will do much more.

It does not really help that sony's service is obviously sub par compared to nikon and canon ( even in the US). If they told me I have to wait over 2 months , I'd jsut have to laugh ,as sad as it is.

As much as I want to because of price and features, i'll probably never own Sony camera because of lousy repair service and reliability.
--
http://www.infiniteartphotography.com
http://www.pbase.com/jps1979/galleries
Well here in Denmark the service from Sony is pretty good. Same repair shop as Canon pro gear. I had a problem with the 24-70 I owned but not everyone had. I have now sold it because of the optical properties beyond 50mm.

Just because some have shutter problems dosent mean that everyone has. My A900 have done a good job.

Kind regards

David
 
My original (purchased pre-release) a850 is going strong with 40,000+ actuations.

Graham
 
akjos - I have to agree. Sony is lousy (having had no problems with any of my cameras, exept a front dial issue with a brand new a580 - quick fix by the doctor, back in buisiness in less than two weeks - quite amazing) - so this leave me with nothing to complain about...

But - I had some Nikon gear back then, film days, when Nikons were buildt like tanks and not as flimsy as today - that was trouble. Really hope Nikon is a bit more reliable now.

But I tend to be a cautios person, so I will not part with my thrusty Sonys for a lousy Nikon, it is better so, I guess... ;-)
 
That is a-typical for a Sony FF. It might be there's some other hidden problem, leading to the early failure. I'd suggest replacing the body entirely.
 
I would guess that those of us with 100K plus shots on our FF just don't bother to post actually. I have shot 1500 shots monthly for well over a year in ridiculously horrible environmental conditions; (cross country racing; huge dust dirt flying mud balls and even rain) and from helicopters over Niagara Falls to 10 000 feet in a light plane over the Grand Canyon. I am so very sorry to hear of your plight, but I think you have a lemon. I so like mine, that I traded in my 700 and got a second body, because I feared the idea of going back to a crop body. Yours is obviously defective somewhere, and you should do something about it obviously. Good luck.
Dave
--
davidsdigitalphotography.com
 
Do other brands have the same issue? Are we just heavy shooters?
Very short answer :

Yes, basically they all do.

More elaborate answer :

Shutters at different price points do of course have different expected life spans. With pro bodies, by which I mean "cameras designed for heavy professional use", a lot of extra money is spent on shutters. Not only to make them last long, but also to make them produce consistent shutter speeds through their entire life span.

But even expensive shutters occasionally break down after low numbers of accutations. This occasionally stir up lots emotions, but part of that is because people fail to read what manufacturers actually write. I have yet to see one manufacturer "guarantee" any specific number of shutter accutations. When you read what they actually write it is usually much more cautious phrases like "tested to exceed 300,000 cycles" (Nikon USA about the D3s shutter) or "150,000 cycle-rated shutter" (Nikon USA about the D7000 shutter). What they are talking about is more something akin to a MBTF number (Mean Time Between Failures), or in plain English " what you should expect, bar something unusual happening ".

My own observation, and many others have similar experiences is that it seem either shutters break down fairly quickly, or they will outlive the numbers specified by the manufacturer. And then often by a healthy margin. Or in other words, either your shutter will break down after something like 10-30k cycles (rare, but happens) or it will go on beyond the numbers specified by themanufacturer (the common case).

So why could cause shutters to break down?
  • There could be something gone wrong during manufacturing, in which case it probably breaks down fairly quickly. Replacing it should fix the problem.
  • Something happens to the shutter (dirt, something hitting it), in which case it can break down at any given point during its expected life span. Replacing it should fix the problem.
  • The shutter has reached its expected life span (usually 100k cycles or beyond) and is just plain worn down. Replacing it should fix the poroblem.
  • The camera body is slightly misaligned or bent, in which case the shutter will break down because it is subject to tension. In this case, replacing the shutter will not help at all, a new one will break down just as quickly.
The last cause is of course the most worrisome, it could mean several trips to the repair shop before someene add up the numbers and look for the real cause of the problems.

On a more personal note:

I currenly use two camera bodies, both Nikon D3, one is at 109489 cycles, the other at 199615 cycles (that one will reach a milestone during this weekend ;) ) These are fairly moderate numbers as far as pro cameras go, so I fully expect them to keep clicking away for quite a while yet.

--
-----------------------------------------------------------
I don't suffer from insanity, I enjoy every moment of it!

By the way, film is not dead.
It just smell funny
 
That is a-typical for a Sony FF. It might be there's some other hidden problem, leading to the early failure. I'd suggest replacing the body entirely.
Why is it that typical?
This is the first time I see a report of a FF broken shutter on a Sony.

Mine is over 60k actuations. It may break next time I use it, but I would not say a broken shutter on a Sony FF is typical.
 
That is a-typical for a Sony FF. It might be there's some other hidden problem, leading to the early failure. I'd suggest replacing the body entirely.
Why is it that typical?
Ehum :-)
He did write a-typical . Maybe a bit unusual with hyphen, but:
http://www.merriam-webster.com/dictionary/atypical
This is the first time I see a report of a FF broken shutter on a Sony.

Mine is over 60k actuations. It may break next time I use it, but I would not say a broken shutter on a Sony FF is typical.
--
-----------------------------------------------------------
I don't suffer from insanity, I enjoy every moment of it!

By the way, film is not dead.
It just smell funny
 
Hoops!
I red too quickly...
That is a-typical for a Sony FF. It might be there's some other hidden problem, leading to the early failure. I'd suggest replacing the body entirely.
Why is it that typical?
Ehum :-)
He did write a-typical . Maybe a bit unusual with hyphen, but:
http://www.merriam-webster.com/dictionary/atypical
This is the first time I see a report of a FF broken shutter on a Sony.

Mine is over 60k actuations. It may break next time I use it, but I would not say a broken shutter on a Sony FF is typical.
--
-----------------------------------------------------------
I don't suffer from insanity, I enjoy every moment of it!

By the way, film is not dead.
It just smell funny
 
Fredrik,

With the third failure, I'd say that there is either a basic design flaw, in which case there would be more cases reported, or your body is a dud one. In either situation, I would think you would have a good case for pushing for a replacement. The fact that it's out of manufacturer's warranty doesn't actually matter - I think some of the EU consumer laws on fitness for purpose expect things to last for 6 years? Obviously things do break etc., but the same fault three times? Might be worth looking into - and possibly look for some reimbursement for what I'm sure weren't cheap repairs the previous times.
 
They will give me money back... but what good is that when I want a Sony full frame camera, there's none to buy and I have a camerabag which is nearly useless without one.

F
 
They will give me money back... but what good is that when I want a Sony full frame camera, there's none to buy and I have a camerabag which is nearly useless without one.
Fredrik

It's obvious you won the 'bad luck lottery' and got a bad camera. I'm glad they are refunding your money.

The a850 and a900 are still available in many parts of the world. Perhaps you can get one mail order outside of your country that will still carry a 'local' warrantee. All of Sony Europe appears to be affiliated...is that true?

Bruce

--
http://www.pbase.com/misterpixel
 
Fred;

I have 2 900's but will not give up either of them. I KNOW there are some more brand new ones out there. Good luck.
Dave

--
davidsdigitalphotography.com
 

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