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Just got my Uzi back....

  • Thread starter Thread starter BobTrips
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BobTrips

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$286 + shipping both ways to replace the power circuit board.

My fault since there was dust in the camera. "These malfunctions are unrelated to material or workmanship."

Wonder what the other companies besides Oly will be releasing in the next couple of weeks?

--
bob
http://www.pbase.com/bobtrips
pictures from Thailand, Myanmar(Burma), and Nepal
 
Member said:
$286 + shipping both ways to replace the power circuit board.
My fault since there was dust in the camera. "These malfunctions
are unrelated to material or workmanship."
Click to expand...
Since when was SDS caused by dust - and don't Olympus SEAL their cameras against such things?.. The Cheeky B@stards - making YOU pay for their design fault, I wouldn't leave THAT one go by and let them know in no uncertain terms that you won't buy another Olympus product ot recommend anyone else to do so either..
Member said:
Wonder what the other companies besides Oly will be releasing in
the next couple of weeks?
Click to expand...
Apart from an 11Mp EOS-1Ds I don't know but I wouldn't buy another Oly after the way you were treated!!!!...... You can see why I'm not in the slightest bit interesed in the OlyDak - at least in the USA they actually repair them though!. they fix them and introduce more faults over here!..

--
Olympus C2100UZI +B300, E10, Canon D60.

My Ugly mug and submitted Photos at -------->
http://www.photosig.com/viewuser.php?id=27855

 
I had better be careful - living here in Arizona - just the other day I was in a dust storm taking lightning pictures ( for real ) .
So what is your next move - you are going to go for a refund - Right ????
Bob
This is my dusty lightning


BobTrips said:
$286 + shipping both ways to replace the power circuit board.

My fault since there was dust in the camera. "These malfunctions
are unrelated to material or workmanship."

Wonder what the other companies besides Oly will be releasing in
the next couple of weeks?

--
bob
http://www.pbase.com/bobtrips
pictures from Thailand, Myanmar(Burma), and Nepal
Click to expand...
--
Bob WB7SBW
Olympus C2100
http://members.cox.net/robert.myers1/
http://members.cox.net/robert.myers2/
 
Member said:
$286 + shipping both ways to replace the power circuit board.

My fault since there was dust in the camera. "These malfunctions
are unrelated to material or workmanship."
Click to expand...
Holy cow... now we have to carry our Oly's around in a zip-lock? How exactly are you supposed to KEEP dust from getting in??? I would understand on a camera with replaceable lenses, but these consumer-grade cameras definitely benefit from being a "sealed" unit.

--
Clicker
 
Clicker said:
Clicker said:
$286 + shipping both ways to replace the power circuit board.

My fault since there was dust in the camera. "These malfunctions
are unrelated to material or workmanship."
Click to expand...
Holy cow... now we have to carry our Oly's around in a zip-lock?
How exactly are you supposed to KEEP dust from getting in??? I
would understand on a camera with replaceable lenses, but these
consumer-grade cameras definitely benefit from being a "sealed"
unit.

--
Clicker
Click to expand...
I think the 'sealed' part is the lens/sensor unit. I wouldn't expect that the rest of the camera would be that tight. I would guess that any camera below the 'Nikon D1x Pro' level would permit dust to get inside.

Seems like they would design some way to blow/vacume out the unit if an accumulation of dust would cause failure.

I've run computers for years in very dusty, dirty conditions. Maybe once a year we would pop the cover and blow off the dust blanket. Never had a board fail from overheating (which is what I would expect to happen, if anything).

--
bob
http://www.pbase.com/bobtrips
pictures from Thailand, Myanmar(Burma), and Nepal
 
When I purchased my first digital, a C2020, I did so for two reasons. First, I didn't feel like paying the extra $100 or so for a Coolpix (I wanted that swivel body). Second, I'd owned and used Olys for 20 years and was very happy with their quality. (3 OM1s, a OM4, lenses, flashes, etc.)

The C2020 is/was a great camera. I hated the parallax problem, retractable lens, and wanted more zoom.

I spent a lot of time deciding between the C2100z and a 10x Sony when the 10x lens cameras came out, was careful not to choose the Oly because of 'brand loyality' alone, paid almost $800 for it.

I've absolutely loved this camera. Everyone who's used mine either bought one or wanted to buy one (often buying something less expensive and then saying multiple times that they made a mistake). I've sold several cameras for Oly, probably a half dozen C2100zs.

Now I know that I will go into the next camera decision process with a big negative feeling about Oly.

I spoke out against the big SDS panic that occured some time back. I was quite willing to believe that Oly had turned out some cameras with bad power boards. I did not believe that it was a 'the sky is falling' situation. Oly was fixing the boards under warranty. Fair enough.

My camera was past warranty. Wouldn't have mattered, apparently. The statement returned with the camera states that Warranty Status is "Invalid due to Sand Damage".

Write Oly? No, I don't think so. Most likely any letter to Oly would be read by some minimum wage clerk, a check mark added to the 'unhappy customer tally', if answered a form letter would be generated.

I'll post my beef here. Just did. If Oly cares, they have someone(s) monitering sites like these and taking notes. If not, they're stooopid.
Adam-T said:
Adam-T said:
$286 + shipping both ways to replace the power circuit board.
My fault since there was dust in the camera. "These malfunctions
are unrelated to material or workmanship."
Click to expand...
Since when was SDS caused by dust - and don't Olympus SEAL their
cameras against such things?.. The Cheeky B@stards - making YOU pay
for their design fault, I wouldn't leave THAT one go by and let
them know in no uncertain terms that you won't buy another Olympus
product ot recommend anyone else to do so either..
Click to expand...
--
bob
http://www.pbase.com/bobtrips
pictures from Thailand, Myanmar(Burma), and Nepal
 
Olympus was unfair to you due the price tag for fixing, but you are very unfair by using as excuse the SDS , at the time that you own the camera for more than 2 YEARS ..

The dust by it self it does not kill anything but dust with water it does .. From now and on just be more gentle with the UZI , the UZI is not one common camera its one little robot :-)
BobTrips said:
I spoke out against the big SDS panic that occured some time back.
I was quite willing to believe that Oly had turned out some cameras
with bad power boards. I did not believe that it was a 'the sky is
falling' situation. Oly was fixing the boards under warranty.
Fair enough.

My camera was past warranty. Wouldn't have mattered, apparently.
Click to expand...
--



Olympus C2100UZI +A200 , P-400 HP970Cxi , ZIO-USB Sanyo 1600 NiMh
My mini gallery http://www.sigma-sa.com/kt/pelion/index.htm
 
Member said:
reasons. First, I didn't feel like paying the extra $100 or so for
a Coolpix (I wanted that swivel body).
Click to expand...
You should have done - My old 950 took over 100,000 pics and only gained ONE hot pxel in that time and it took my aunt to drop it 15 feet over a balcony onto concrete to kill it!!..
Member said:
I'll post my beef here. Just did. If Oly cares, they have
someone(s) monitering sites like these and taking notes. If not,
they're stooopid.
Click to expand...
They're stupid alright - the E20 proved that in spades! - what a rediculous cost saving excercise THAT was to NOT address the issues with the E10 and even create MORE! - another was the C720 - they MAY have righted it with the C730 but I bet yet again they've pi$$ed a lot of people off along the way..

I REALLY wish that Canon had made the UZI, their support is years ahead, the shame was that the Pro-90 was years BEHIND - but at least if one goes wrong they'll fix it!.... Remember the thread here from the guy who'd screwed a metal tripod mount in his UZI when the plastic threads failed when attaching an OLYMPUS accessory?? - they said THAT was the cause of SDS and charged him the full whack to fix it!..

I state categorically again that I WILL NOT buy another Olympus camera again until ---->

They get their act together regarding QC

Take responsibility for their faulty parts

Improve service in Europe - the Portugal service centre seems to do more damage than repairs!..

They STOP ripping off Brits by not including the accessories other countries get while charging us MORE and not letting us have extended warranties (for what they're worth)

They stop ripping us all off with overpriced accessories - EG - the UZI/E10 take a Kodak standard USB cable, it's £6.50 for the Kodak version and £20 for the same thing in an Oly box.. The less said about the £600 LiPo grip the better let alone the £300 spare battery and we all know how much a TCON14B WCON08B or that chintzy closeup lens the MCON cost..

Olympus are responsible for a lot of innovative cameras (EZI, UZI, C700, E10, C1400L, do I need to go on??) and the E10 represents the best bang for buck in the known universe but if they can't put them together properly or support them afterwards without creating excuses to dodge the warranty, they don't deserve anyones money OR respect..

Sorry Folks for the soapbox - I'll keep and enjoy my UZI until one of us dies and can't be resurrected but it's the last money Olympus will get from me especially after reading how they treat their stateside customers..

The Olydak?? - forget it - I'd hate to see how much they'd charge to clean the sensor and the price of the lenses OR how much they'd rip you off if it went wrong..

--
Olympus C2100UZI +B300, E10, Canon D60.

My Ugly mug and submitted Photos at -------->
http://www.photosig.com/viewuser.php?id=27855

 
You could well be right, but on the other hand: you can read messages like yours but then about other brands/types, in about any forum over here or elsewhere on the net.

About accessories, recently I went to buy the CLA1 lense adapter. Never seen it for real. Man, I couldnt believe my eyes when the guy in the shop showed me the stupid little tube I had to pay 30 euro's for.

About repairs: someone from Oly told me there's a new repair-shop for (the continent of?) north west Europe opened in Holland.
Adam-T said:
Adam-T said:
reasons. First, I didn't feel like paying the extra $100 or so for
a Coolpix (I wanted that swivel body).
Click to expand...
You should have done - My old 950 took over 100,000 pics and only
gained ONE hot pxel in that time and it took my aunt to drop it 15
feet over a balcony onto concrete to kill it!!..
Adam-T said:
I'll post my beef here. Just did. If Oly cares, they have
someone(s) monitering sites like these and taking notes. If not,
they're stooopid.
Click to expand...
They're stupid alright - the E20 proved that in spades! - what a
rediculous cost saving excercise THAT was to NOT address the issues
with the E10 and even create MORE! - another was the C720 - they
MAY have righted it with the C730 but I bet yet again they've
pi$$ed a lot of people off along the way..

I REALLY wish that Canon had made the UZI, their support is years
ahead, the shame was that the Pro-90 was years BEHIND - but at
least if one goes wrong they'll fix it!.... Remember the thread
here from the guy who'd screwed a metal tripod mount in his UZI
when the plastic threads failed when attaching an OLYMPUS
accessory?? - they said THAT was the cause of SDS and charged him
the full whack to fix it!..

I state categorically again that I WILL NOT buy another Olympus
camera again until ---->

They get their act together regarding QC

Take responsibility for their faulty parts

Improve service in Europe - the Portugal service centre seems to do
more damage than repairs!..

They STOP ripping off Brits by not including the accessories other
countries get while charging us MORE and not letting us have
extended warranties (for what they're worth)

They stop ripping us all off with overpriced accessories - EG - the
UZI/E10 take a Kodak standard USB cable, it's £6.50 for the Kodak
version and £20 for the same thing in an Oly box.. The less said
about the £600 LiPo grip the better let alone the £300 spare
battery and we all know how much a TCON14B WCON08B or that chintzy
closeup lens the MCON cost..

Olympus are responsible for a lot of innovative cameras (EZI,
UZI, C700, E10, C1400L, do I need to go on??) and the E10
represents the best bang for buck in the known universe but if they
can't put them together properly or support them afterwards without
creating excuses to dodge the warranty, they don't deserve anyones
money OR respect..

Sorry Folks for the soapbox - I'll keep and enjoy my UZI until one
of us dies and can't be resurrected but it's the last money Olympus
will get from me especially after reading how they treat their
stateside customers..

The Olydak?? - forget it - I'd hate to see how much they'd charge
to clean the sensor and the price of the lenses OR how much they'd
rip you off if it went wrong..

--
Olympus C2100UZI +B300, E10, Canon D60.

My Ugly mug and submitted Photos at -------->
http://www.photosig.com/viewuser.php?id=27855

Click to expand...
 
Clicker said:
Holy cow... now we have to carry our Oly's around in a zip-lock?
How exactly are you supposed to KEEP dust from getting in??? I
would understand on a camera with replaceable lenses, but these
consumer-grade cameras definitely benefit from being a "sealed"
unit.
Click to expand...
I expected the 2100 to be a sealed unit, due to its non retractable zoom lense. A large percentage of the consumer grade cams however do have a retractable type zoom lenses. I think that if anything is vulnerable for incoming dust, its the space/margin between lenstube and body on such cams, specially when dust (or water e.g. rain drops) is on the tube while retracting.
 
. . . . .done with OLY myself.

These clowns clearly don't understand that "CUSTOMER SERVICE IS THE ULTIMATE WEAPON" in running a successful business !

I'm on my 4th OLY digicam. Matters have clearly gotten worse with OLY over this time.

I'll seriously consider Canon next time if this customer service nonsense doesn't get better.
  1. @!Z!
Paul
 
Well Olyboy...

You lost me on that turn.

My C2100z 'crashed' a couple of times, did a total reset and then the third time it died. Totally, firmly died.

I did the 'leave the batteries out' routine 2-3 times, tried freshly charged batteries, nothing worked. My camera had done the 'seaze up while writting to card' routine multiple times. The batteries out routine fixed that problem each time except the last.

The last time it wasn't writting to card. The failure happened just as I turned it on - before I had taken a shot.

Now, nowhere (I believe) did I say that my camera suffered from the Sudden Death Syndrom. My died in three distinct burps. Sort of a lingering death.

My camera did suffer a blown power circuit board (according to the repair order. If you need for this not to be SDS, I don't care. If someone else needs for it to be SDS, I don't care either.

Just to make things clear (you kinda ticked me off) - I have owned the camera for less than two years. More than one. Actually about 21 months. Somewhere over 16,000 pictures.

Now, I don't know if you've ever been in California in the late summer.... Maybe you haven't, let me tell you, water is just about as common as it is in Greece. (Assuming we're not standing in the ocean.)

Water played NO role in this problem. I was standing in my living room trying to take a copy of a form that I needed to email (Uzi as scanner...).
The closest water would have been in a bottle in the refer.

I will agree with you that dust doesn't (well, I go with "shouldn't") kill electronics. Yes, water will kill cameras, hammers will kills cameras, things that go BOOM!! will kill cameras. No water, hammers, or Boomers involved in this semi-sudden death.

I'll stick by my position that I've held for a long time on this issue.

It seems that Oly released the C2100z with less that sturdy power circuit boards. The failure rate seems to be higher than the consumer should expect to endure.

Oly should (in my humble opinion) have fixed blown boards at their expense for long after the waranty and written it off to their advertising budget.

My father owned a hardware. He used to say "One satisfied customer will tell another. One unhappy customer will tell dozens."

Now if you can tell me why I'm unfair, I'm ready to listen.
Olyboy said:
BobTrips said:
I spoke out against the big SDS panic that occured some time back.
I was quite willing to believe that Oly had turned out some cameras
with bad power boards. I did not believe that it was a 'the sky is
falling' situation. Oly was fixing the boards under warranty.
Fair enough.

My camera was past warranty. Wouldn't have mattered, apparently.
Click to expand...
--



Olympus C2100UZI +A200 , P-400 HP970Cxi , ZIO-USB Sanyo 1600 NiMh
My mini gallery http://www.sigma-sa.com/kt/pelion/index.htm
Click to expand...
--
bob
http://www.pbase.com/bobtrips
pictures from Thailand, Myanmar(Burma), and Nepal
 
Oly should have replaced the LCD with a HEPA filter.

But seriously... The camera design is the probable cause of self destruction.

Excessive heat build up is noticable at times ... Improperly rated components or poor ventilation?

Dust the cause? Doubtful, but there is considerable dust attracting HV due to the built in Flash (If it is used) Dust build up on marginal components???

Are these cameras disposable after a year or two? I know mine has developed several hot pixle clusters that seem to migrate (less than 1 year of service).
Good luck Bob

--
Cheers
De Slip
(C-2100)
 
Slip said:
Oly should have replaced the LCD with a HEPA filter.

But seriously... The camera design is the probable cause of self
destruction.
Excessive heat build up is noticable at times ... Improperly rated
components or poor ventilation?
Click to expand...
I'll line up behind improperly rated/bad fabrication of components. Back in the olden days when I built lab equipment we would check every resistor prior to installation. Some were not within stated tolerance limits. My guess is that Oly got a bad batch of power circuit boards.

And, maybe Oly is without fault. The real problem lies in the fact that we just don't know the failure rates of Uzis vs. other digital cameras. Maybe we're just focused on this specific problem.

On the other hand.... The problems with Uzis seems to be the power circuit board. Over and over and.....

Other manufacturers have put out specific models with problems. Minolta switch (?), Canon G2 case cracking.... Seems like they stepped up to the plate and fixed them.
Slip said:
Dust the cause? Doubtful, but there is considerable dust attracting
HV due to the built in Flash (If it is used) Dust build up on
marginal components???
Click to expand...
Very, very little flash useage with mine. Image stabilization, you know...
Slip said:
Are these cameras disposable after a year or two?
Click to expand...
If so, digital is going to be very hard on my budget. I don't have $50+ per month to spend on cameras.
Slip said:
Good luck Bob
Click to expand...
Thanks,

Luck for me will be if someone produces something like the D7i with a longer reach (I'm spoiled by the 380 mm) and IS.

BTW, isn't that the camera that gets really hot when in use? Hummmm..

--
bob
http://www.pbase.com/bobtrips
pictures from Thailand, Myanmar(Burma), and Nepal
 
Bob I wonder if the E-100Rs suffers from bad or weak circuit boards as well?
BobTrips said:
You lost me on that turn.

My C2100z 'crashed' a couple of times, did a total reset and then
the third time it died. Totally, firmly died.

I did the 'leave the batteries out' routine 2-3 times, tried
freshly charged batteries, nothing worked. My camera had done the
'seaze up while writting to card' routine multiple times. The
batteries out routine fixed that problem each time except the last.

The last time it wasn't writting to card. The failure happened
just as I turned it on - before I had taken a shot.

Now, nowhere (I believe) did I say that my camera suffered from the
Sudden Death Syndrom. My died in three distinct burps. Sort of a
lingering death.

My camera did suffer a blown power circuit board (according to the
repair order. If you need for this not to be SDS, I don't care.
If someone else needs for it to be SDS, I don't care either.

Just to make things clear (you kinda ticked me off) - I have owned
the camera for less than two years. More than one. Actually about
21 months. Somewhere over 16,000 pictures.

Now, I don't know if you've ever been in California in the late
summer.... Maybe you haven't, let me tell you, water is just about
as common as it is in Greece. (Assuming we're not standing in the
ocean.)

Water played NO role in this problem. I was standing in my living
room trying to take a copy of a form that I needed to email (Uzi as
scanner...).
The closest water would have been in a bottle in the refer.

I will agree with you that dust doesn't (well, I go with
"shouldn't") kill electronics. Yes, water will kill cameras,
hammers will kills cameras, things that go BOOM!! will kill
cameras. No water, hammers, or Boomers involved in this
semi-sudden death.

I'll stick by my position that I've held for a long time on this
issue.

It seems that Oly released the C2100z with less that sturdy power
circuit boards. The failure rate seems to be higher than the
consumer should expect to endure.

Oly should (in my humble opinion) have fixed blown boards at their
expense for long after the waranty and written it off to their
advertising budget.

My father owned a hardware. He used to say "One satisfied customer
will tell another. One unhappy customer will tell dozens."

Now if you can tell me why I'm unfair, I'm ready to listen.
Olyboy said:
BobTrips said:
I spoke out against the big SDS panic that occured some time back.
I was quite willing to believe that Oly had turned out some cameras
with bad power boards. I did not believe that it was a 'the sky is
falling' situation. Oly was fixing the boards under warranty.
Fair enough.

My camera was past warranty. Wouldn't have mattered, apparently.
Click to expand...
--



Olympus C2100UZI +A200 , P-400 HP970Cxi , ZIO-USB Sanyo 1600 NiMh
My mini gallery http://www.sigma-sa.com/kt/pelion/index.htm
Click to expand...
--
bob
http://www.pbase.com/bobtrips
pictures from Thailand, Myanmar(Burma), and Nepal
Click to expand...
--
Jason Stoller [email protected]

We are just Beta Testers who pay the Camera Companies to test their new products!
 
Jason Stoller said:
Bob I wonder if the E-100Rs suffers from bad or weak circuit boards
as well?
Click to expand...
Hi Jason,

I haven't noticed posts about failures from the E1000rs or the C2020 which are approximately the same vintage.

Again, we don't have a lot of data. Maybe everyone is just sensitized to Uzi power board failure. I just don't know. (And Oly isn't saying....)

--
bob
http://www.pbase.com/bobtrips
pictures from Thailand, Myanmar(Burma), and Nepal
 
Now Bob, do not mention heat in the same sentence as the D7 or D7i unless you want trouble. Don't you remember they were all over me for even mentioning it or suggesting it might be a problem!

Jason
BobTrips said:
Slip said:
Oly should have replaced the LCD with a HEPA filter.

But seriously... The camera design is the probable cause of self
destruction.
Excessive heat build up is noticable at times ... Improperly rated
components or poor ventilation?
Click to expand...
I'll line up behind improperly rated/bad fabrication of components.
Back in the olden days when I built lab equipment we would check
every resistor prior to installation. Some were not within stated
tolerance limits. My guess is that Oly got a bad batch of power
circuit boards.

And, maybe Oly is without fault. The real problem lies in the fact
that we just don't know the failure rates of Uzis vs. other digital
cameras. Maybe we're just focused on this specific problem.

On the other hand.... The problems with Uzis seems to be the power
circuit board. Over and over and.....

Other manufacturers have put out specific models with problems.
Minolta switch (?), Canon G2 case cracking.... Seems like they
stepped up to the plate and fixed them.
Member said:
Dust the cause? Doubtful, but there is considerable dust attracting
HV due to the built in Flash (If it is used) Dust build up on
marginal components???
Click to expand...
Very, very little flash useage with mine. Image stabilization, you
know...
Member said:
Are these cameras disposable after a year or two?
Click to expand...
If so, digital is going to be very hard on my budget. I don't have
$50+ per month to spend on cameras.
Member said:
Good luck Bob
Click to expand...
Thanks,

Luck for me will be if someone produces something like the D7i with
a longer reach (I'm spoiled by the 380 mm) and IS.

BTW, isn't that the camera that gets really hot when in use? Hummmm..

--
bob
http://www.pbase.com/bobtrips
pictures from Thailand, Myanmar(Burma), and Nepal
Click to expand...
--
Jason Stoller [email protected]

We are just Beta Testers who pay the Camera Companies to test their new products!
 
Jason Stoller said:
Bob I wonder if the E-100Rs suffers from bad or weak circuit boards
as well?
Click to expand...
I've never known an E100RS to develop any faults, I get the feeling that if you get a good one from new / Refurb you're made (bar the odd bad pixel here and there) :) ... they seemed to have perfected the "UZI" hardware design by then, even the lenses are quieter (that could be the rubber overcoat though) and the firmware is far slicker..

--
Olympus C2100UZI +B300, E10, Canon D60.

My Ugly mug and submitted Photos at -------->
http://www.photosig.com/viewuser.php?id=27855

 
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