I, too, have had some disappointments with Nikon Repair:
1) I sent in a 17-35mm lens which had received impact damage. I
happily paid for the repair, but when it was returned to me, they
had not completed the job! The zoom ring turns stiffly in the 22mm
region. It should turn smoothly over the entire zoom range.
Though they sent me a UPS sticker to send it back to them, I'm
really annoyed that I will be without the lens for another week or
two.
2) I sent in an SB-28 DX flash which had become intermittant. When
it was returned (today 6Aug2003) the repair was not complete. They
replaced the foot, which had nothing to do with the problem. The
flash was just as intermittant as it was when I sent it to them. I
would speculate that the technician who was assigned to work on the
flash did not get to see the cover letter which described the
problem. Once I got through to Nikon Service, their agents were
very polite and apologetic and did agree to send me a loaner while
I returned my un-repaired SB-28DX to them.
I am mostly saddened by this. Since I went pro, in 1999, I've
invested almost $16,000 in Nikon equipment. I'm giving serious
thought to sinking about $12,000 into a Canon 1Ds, a couple of
lenses and flashes
Ed B.
I am so pi$$ed off at Nikon right now. Last week I went to get my
(still under warranty) lens to Nikon Torrance, because the focusing
ring started to jam and would not zoom. Anyways, I've kept that
lens in proper order and always took good care of it. They said
they would fix it no problem.
This week I get a re-estimate saying that there was impact damage
causing the ring to crack, and they would not repair it under
warranty, because they implied the lens was most likely damaged by
me. I called the repair facility and they were extremely rude and
did not try to help me at all, and did not want to resolve anything
with me, leaving me furious.
I am a very supportive user of Nikon, but this kind of treatment
and accusation seriously pi$$es the $hit out of me, and I do not
want to support a company as arrogant as this.
If I do not get the lens repaired as it should be under warranty, I
plan to switch over to Canon and vote with my money. As much as I
prefer Nikon equipment, I will not support these kind of business
tactics.
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