Olympus staff, not professionals!

[Marko Torvinen]

A story:

Marko lives in Finland in Europe.

May 2002.

Digital cameras are quite expensive in Finland so he buys one
from Luxembourg. E-20 shall it be.

May 2002.

He notices a stain in the picture. Camera is sent to Portucal
(Olympus international central service) for cleaning
through the Olympus Finland (it is easier and faster
than returning the camera back to Luxembourg).

June 2002.

He gets the camera back. The stain is still there!
The camera is sent to Portucal for the second time.

July 2002.

Camera arrives. The stain is gone but the focus is ruined!
Viewfinder and CCD focus mismatch! Not present before the
repair! The camera is sent back again.

August 2002.

Camera arrives again. The focus is still in the same condition!

Summary:
Three service rounds, still problems!
Three months fighting, no result yet!

And they call themselves as professionals!

I contacted "international service" of Olympus about this
ridiculous situation on Monday. Let's see what they can
come up with. I wont be sending anymore my camera
to Portucal as they clearly just dont know what to do with it.
Every time (except the first) I have prepared a thorough
description about the problem and provided my contact
information for further questions.

Last time I also included a request for a written explanation
how can this be happening. No answer.

Mr. Olympus: If you read this, do something!

Marko

 

[mattigol]

Marco,

I think you have every right to be upset. Even if this revolved around some Nikon 2000, it would be upsetting, but for Olympus´ top-of-the-line digital camera aimed at professionals, this is plain pathetic!

Cheers Matthias

 

[Jacques Pontbriand]

Marco,

I think you have every right to be upset. Even if this revolved
around some Nikon 2000, it would be upsetting, but for Olympus´
top-of-the-line digital camera aimed at professionals, this is
plain pathetic!

Cheers Matthias

--

I do not want to hurt your feelings by my reply and I do not want to excuse Olympus for the bad service you received. The moral of the story is buy these delicate electronics from a local reputable camera store even if you pay more for the camera because the camera store can put much more pressure on the distributor and in many cases when bought new replace immediately your defective camera with a brand new one. I hope you will get someone’s attention at Olympus and that you will get a better service. The very best to you!

Jacques

http://www.geocities.com/cam2000.geo/
My web site

 

[Marko Torvinen]

Update:

I received yesterday a phonecall from Olympus Finland.
They will replace my defective E-20 for a new one today and
send the old one to Germany for further analysing..

I just hope that the new one is okay

Marko

A story:

Marko lives in Finland in Europe.

May 2002.

Digital cameras are quite expensive in Finland so he buys one
from Luxembourg. E-20 shall it be.

May 2002.

He notices a stain in the picture. Camera is sent to Portucal
(Olympus international central service) for cleaning
through the Olympus Finland (it is easier and faster
than returning the camera back to Luxembourg).

June 2002.

He gets the camera back. The stain is still there!
The camera is sent to Portucal for the second time.

July 2002.

Camera arrives. The stain is gone but the focus is ruined!
Viewfinder and CCD focus mismatch! Not present before the
repair! The camera is sent back again.

August 2002.

Camera arrives again. The focus is still in the same condition!

Summary:
Three service rounds, still problems!
Three months fighting, no result yet!

And they call themselves as professionals!

I contacted "international service" of Olympus about this
ridiculous situation on Monday. Let's see what they can
come up with. I wont be sending anymore my camera
to Portucal as they clearly just dont know what to do with it.
Every time (except the first) I have prepared a thorough
description about the problem and provided my contact
information for further questions.

Last time I also included a request for a written explanation
how can this be happening. No answer.

Mr. Olympus: If you read this, do something!

Marko

 

[Jacques Pontbriand]

I received yesterday a phonecall from Olympus Finland.
They will replace my defective E-20 for a new one today and
send the old one to Germany for further analysing..

I just hope that the new one is okay

Marko

A story:

Marko lives in Finland in Europe.

May 2002.

Digital cameras are quite expensive in Finland so he buys one
from Luxembourg. E-20 shall it be.

May 2002.

He notices a stain in the picture. Camera is sent to Portucal
(Olympus international central service) for cleaning
through the Olympus Finland (it is easier and faster
than returning the camera back to Luxembourg).

June 2002.

He gets the camera back. The stain is still there!
The camera is sent to Portucal for the second time.

July 2002.

Camera arrives. The stain is gone but the focus is ruined!
Viewfinder and CCD focus mismatch! Not present before the
repair! The camera is sent back again.

August 2002.

Camera arrives again. The focus is still in the same condition!

Summary:
Three service rounds, still problems!
Three months fighting, no result yet!

And they call themselves as professionals!

I contacted "international service" of Olympus about this
ridiculous situation on Monday. Let's see what they can
come up with. I wont be sending anymore my camera
to Portucal as they clearly just dont know what to do with it.
Every time (except the first) I have prepared a thorough
description about the problem and provided my contact
information for further questions.

Last time I also included a request for a written explanation
how can this be happening. No answer.

Mr. Olympus: If you read this, do something!

Marko

--
Marko
I am glad for you and I guess some people at Olympus do read DPReview!

Jacques

http://www.geocities.com/cam2000.geo/
My web site

 

[netop]

I have been calling the Olympus Hotline
in scandinavia, it true they are not profesionels
but they are wherry kind, in trying to find the answers
I was looking for.
Calling them was a help

but
I am getting more help reading this forum

I have also been calling Olympus Denmark
about supplies prices in Europa, for my P400 printer
because they are way to hi..

The first lady I was talking to, sorry to say this
but she was ruf, and newer minded.
The 2 lady was kind and gave an explanation

I am going to have my friend in the states
to send me supplies.

sorry that I have no time to correct my letter

Jaus

 

[sebMarc]

I think the problem is plain economics. Olympus does not focus in the european market as the buying power of europeans is not as impressive as americains. The fact that the repair center is in Portugal should tell you something. Portugal is no Germany...

Seb.

Marco,

I think you have every right to be upset. Even if this revolved
around some Nikon 2000, it would be upsetting, but for Olympus´
top-of-the-line digital camera aimed at professionals, this is
plain pathetic!

Cheers Matthias

--
I do not want to hurt your feelings by my reply and I do not want
to excuse Olympus for the bad service you received. The moral of
the story is buy these delicate electronics from a local reputable
camera store even if you pay more for the camera because the camera
store can put much more pressure on the distributor and in many
cases when bought new replace immediately your defective camera
with a brand new one. I hope you will get someone’s attention at
Olympus and that you will get a better service. The very best to
you!

Jacques

http://www.geocities.com/cam2000.geo/
My web site

 

[vjsilva]

It has very little to do with the country that the service center is in. It's the corporation. If VW can build a quality product in Mexico (VW new Bug) Olympus should be able to run a service center in Portugal. Portugal is no Germany, but it is a modern Western Europen country and an original EU member. But, apparently Olympus can't run a service center in the U.S. either from the horror stories I've seen here about the U.S. service center.

You know it's bad when everyone fears sending there camera in for service because they may make it worse.

VJS

Seb.

Marco,

I think you have every right to be upset. Even if this revolved
around some Nikon 2000, it would be upsetting, but for Olympus´
top-of-the-line digital camera aimed at professionals, this is
plain pathetic!

Cheers Matthias

--
I do not want to hurt your feelings by my reply and I do not want
to excuse Olympus for the bad service you received. The moral of
the story is buy these delicate electronics from a local reputable
camera store even if you pay more for the camera because the camera
store can put much more pressure on the distributor and in many
cases when bought new replace immediately your defective camera
with a brand new one. I hope you will get someone’s attention at
Olympus and that you will get a better service. The very best to
you!

Jacques

http://www.geocities.com/cam2000.geo/
My web site

 

[Adam-T]

Adam in the UK receives E100RS supposedly checked over and "Refurbed" by Oly portugal - it hadn't been refurbed by anyone and had over 100 faulty pixels on the CCD and one on the LCD

Adam Returns it.

5-weeks later, it's back from portugal with a working CCD but a piece of METAL IN THE LENS! - about 1mm square, they say that it'd be another 8-weeks to have the lens swapped

Adam strikes lucky when Oly-UK / Digital Depot swap it for a fully working C2100UZ which is what I wanted in the first place..

I hope that neither this OR my E10 go wrong - 5-8 weeks is bad enough but as they seem to be in the habit of trashing lenses (your E20 confirms this even more) I'm not too sure.. I make a living from my E10 and no disrespect to it as it's doing the job nicely but if the only repair centre is a quarter of the way around the world and they employ work experience kids to fix them - I think a D60 is on the cards ASAP

--
Olympus E10 +WCON, UZI +B300, Nikon E950, E900, E300

My Ugly mug and submitted Photos at -------->
http://www.photosig.com/viewuser.php?id=27855

 

[Marko Torvinen]

I received yesterday a phonecall from Olympus Finland.
They will replace my defective E-20 for a new one today and
send the old one to Germany for further analysing..

I just hope that the new one is okay

Marko

A story:

Marko lives in Finland in Europe.

May 2002.

Digital cameras are quite expensive in Finland so he buys one
from Luxembourg. E-20 shall it be.

May 2002.

He notices a stain in the picture. Camera is sent to Portucal
(Olympus international central service) for cleaning
through the Olympus Finland (it is easier and faster
than returning the camera back to Luxembourg).

June 2002.

He gets the camera back. The stain is still there!
The camera is sent to Portucal for the second time.

July 2002.

Camera arrives. The stain is gone but the focus is ruined!
Viewfinder and CCD focus mismatch! Not present before the
repair! The camera is sent back again.

August 2002.

Camera arrives again. The focus is still in the same condition!

Summary:
Three service rounds, still problems!
Three months fighting, no result yet!

And they call themselves as professionals!

I contacted "international service" of Olympus about this
ridiculous situation on Monday. Let's see what they can
come up with. I wont be sending anymore my camera
to Portucal as they clearly just dont know what to do with it.
Every time (except the first) I have prepared a thorough
description about the problem and provided my contact
information for further questions.

Last time I also included a request for a written explanation
how can this be happening. No answer.

Mr. Olympus: If you read this, do something!

Marko

--
Marko
I am glad for you and I guess some people at Olympus do read DPReview!

I am not sure about that

Marko

 

[Marko Torvinen]

Wow! And I thought they were only messing with me

I just hope I dont have to deal with Olympus' repair service
EVER again.

Marko

Adam in the UK receives E100RS supposedly checked over and
"Refurbed" by Oly portugal - it hadn't been refurbed by anyone and
had over 100 faulty pixels on the CCD and one on the LCD

Adam Returns it.

5-weeks later, it's back from portugal with a working CCD but a
piece of METAL IN THE LENS! - about 1mm square, they say that it'd
be another 8-weeks to have the lens swapped

Adam strikes lucky when Oly-UK / Digital Depot swap it for a fully
working C2100UZ which is what I wanted in the first place..

I hope that neither this OR my E10 go wrong - 5-8 weeks is bad
enough but as they seem to be in the habit of trashing lenses (your
E20 confirms this even more) I'm not too sure.. I make a living
from my E10 and no disrespect to it as it's doing the job nicely
but if the only repair centre is a quarter of the way around the
world and they employ work experience kids to fix them - I think a
D60 is on the cards ASAP

--
Olympus E10 +WCON, UZI +B300, Nikon E950, E900, E300

My Ugly mug and submitted Photos at -------->
http://www.photosig.com/viewuser.php?id=27855

 

[Adam-T]

Wow! And I thought they were only messing with me

I just hope I dont have to deal with Olympus' repair service
EVER again.

I hope I won't have to - I just bought a D60 today as a backup ;-)

BTW they actually FIXED a guys C2100 but cracked the case while they were at it - they should have REPLACED the psrt they broke, but you know Portugal..

My No2 dealer wants me to print these Oly Portugal posts out and he's going to have a word with Oly about it and get something done..

--

Olympus E10 +WCON, UZI +B300, Canon D60 +large credit card bill, Nikon E950, E300

My Ugly mug and submitted Photos at -------->
http://www.photosig.com/viewuser.php?id=27855

 

[Gerald M. Payne]

I guess your persistence finally paid off. Good luck with the new one, let us know how it goes with it.

G.

 

[JoeR]

A story:

Marko lives in Finland in Europe.

May 2002.

Digital cameras are quite expensive in Finland so he buys one
from Luxembourg. E-20 shall it be.

May 2002.

He notices a stain in the picture. Camera is sent to Portucal
(Olympus international central service) for cleaning
through the Olympus Finland (it is easier and faster
than returning the camera back to Luxembourg).

June 2002.

He gets the camera back. The stain is still there!
The camera is sent to Portucal for the second time.

July 2002.

Camera arrives. The stain is gone but the focus is ruined!
Viewfinder and CCD focus mismatch! Not present before the
repair! The camera is sent back again.

August 2002.

Camera arrives again. The focus is still in the same condition!

Summary:
Three service rounds, still problems!
Three months fighting, no result yet!

And they call themselves as professionals!

I contacted "international service" of Olympus about this
ridiculous situation on Monday. Let's see what they can
come up with. I wont be sending anymore my camera
to Portucal as they clearly just dont know what to do with it.
Every time (except the first) I have prepared a thorough
description about the problem and provided my contact
information for further questions.

Last time I also included a request for a written explanation
how can this be happening. No answer.

Mr. Olympus: If you read this, do something!

Marko

--Oly does not focus on the customer like Canon, Nikon or Minolta. Look at how inconvenient a firmware upgrade is with Oly compared to the others.

Their products are good, but I would not buy another OLY for this reason alone. They have no respect for the customer.

JoeR

 

[keef]

Mmm, you're right. Portugal is no Germany: Portugal is a beutiful country with a friendly generous population, who have a good notion of how to live the good life.

Germany is a giant Autobahn were you work like a slave, hold dearly to a superiority complex that covers up the poverty of life-style, hate the immigrants and wolf down a sandwich whose resemblance to actual food is tenuous at best. Oh, yeah, it's a very efficient country.

Keef

 

[Marko Torvinen]

Heh heh. I agree about Portugal; I spent one week there two years
ago. No serious complaints.

I agree also about Germany

However, the problem here is not the countries but the corporate structure. I guess Olympus cant keep track what the personnel is doing. That is usually a major problem in very big companies. Does not look too good...

Buyers remember bad experiences easier than the good ones, including me.

Anyway, a shot with my "new" E-20 from last friday (I got it on friday

Marko

Mmm, you're right. Portugal is no Germany: Portugal is a beutiful
country with a friendly generous population, who have a good notion
of how to live the good life.

Germany is a giant Autobahn were you work like a slave, hold dearly
to a superiority complex that covers up the poverty of life-style,
hate the immigrants and wolf down a sandwich whose resemblance to
actual food is tenuous at best. Oh, yeah, it's a very efficient
country.

Keef

 

[mattigol]

...I bet you had these ideas about germany before you even visited and didn´t look hard enough to see that there is more to it than your preconceptions. man, to each his own, but I cannot believe this shortminded thinking by someone who is obviously spending a good deal of his time communicating in an international forum and should know better than that...

 

[jk]

i dont think its just olympus i think many of these japanese firms

when you call for tecvh help you get nowhere , heck the technician on the phone knows next to nothing about the camera and about photography

You know it's bad when everyone fears sending there camera in for
service because they may make it worse.

VJS

Seb.

Marco,

I think you have every right to be upset. Even if this revolved
around some Nikon 2000, it would be upsetting, but for Olympus´
top-of-the-line digital camera aimed at professionals, this is
plain pathetic!

Cheers Matthias

--
I do not want to hurt your feelings by my reply and I do not want
to excuse Olympus for the bad service you received. The moral of
the story is buy these delicate electronics from a local reputable
camera store even if you pay more for the camera because the camera
store can put much more pressure on the distributor and in many
cases when bought new replace immediately your defective camera
with a brand new one. I hope you will get someone’s attention at
Olympus and that you will get a better service. The very best to
you!

Jacques

http://www.geocities.com/cam2000.geo/
My web site

--
beam me up scotty

im giving it all shes got captain