One of their technicians tested the camera - nothing sceintific he
just took some pics in P mode and reviewed them on the screen.
Firstly he agreed that there was a focus problem. He thinks the
most likely cause is a misalignment of the CCD and I was asked to
leave the camera there for repair.
Unfortunately they have not received any of the software required
for making adjustments - They estimate that it could be another
month...He was confident that with the software they could sort out
the problem.
This prompted a call to Jessops - I told them that the unit was
confirmed as faulty and that I would like a replacement or my money
back. Good news is that they are going to give me another camera
tomorrow morning My branch has one there on order that has not
been collected !
I also spoke to the KM customer service manager - she said that
supplies in the UK are very short and they still don't know when
they will get more. In fact serveral of the staff came out to see
my camera as it was the first time they had even seen one ! She
also said that they will be launching more digital SLRs and that it
would probably be a 5 rather than a 9 which is understandable.
Well hopefully it looks like my problems are nearly over - of
course I will take my lenses along tomorrow to test the new camera
so fingers crossed...
David
I'm going over to KMs UK service centre this afternoon with my KM
lenses and sample photos and copies of the various threads on this
discussion board. They are going to test the camera and the
lenses for me.
Hopefully in a few hours I will have some answers particularly
given the fact that its nearly 100 miles each way !
David