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X100 amazon.com preorder available again

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Michael Kaufman said:
While I agree with you that it is unlikely (but not impossible) that they are going to get a X100 before the release date, all they are really risking is having to call Amazon to get their money back. Amazon is very good about protecting people from third-party sellers.

Having said that, this is a 3rd party seller who has been selling on Amazon for a long time. It seems odd that they would throw away their reputation for nothing. I'll be curious to hear about what happens.

--
http://www.flickr.com/photos/michaelthek/
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Actually, they will find that it's much easier to get charged than to get their money back. I agree Amazon itself is a good place, but here's their third-party seller policies on returns, with key points bolded (Amazon has two programs, "Amazon Marketplace" and "Amazon Merchants"):

For "Amazon Marketplace":
Refunds

Sellers can create full or partial refunds for buyers, including original shipping costs.

When you purchase an item via Amazon Marketplace, Amazon charges your credit card and passes on payment--less a commission--to your seller. For you to secure a refund equivalent to your initial purchase price and shipping costs, your seller must request a refund through their Amazon account.

In any case where a refund is necessary--such as when your seller is out of stock and cannot ship, or when you return an item--it is the responsibility of the seller to request that refund. We provide sellers with instructions about how to create refunds.

For "Amazon Merchants":

Merchants who sell their items on Amazon.com vary in their returns policies. To find the returns policy for items sold by an Amazon Merchant, go to the product detail page for any item sold by the Merchant. In the pricing box under "Availability" you will see the Merchant's name as a link in the phrase "Ships from and sold by Merchant Name." Click on the name, and you will be taken to a page where you can read more information about that Merchant. Just click on the tab labeled "Returns" to read the returns policy. You can also explore the other tabs for shipping rates, help, and customer feedback.

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check out my blog at http://anthonyonphotography.blogspot.com
 
Anthony, I don't know...by the way I'm over 50 years old not some kid who doesn't know anything about the Internet OR cameras. Like others have said here..there is an Amazon a-z protection thing in place even for the marketplace. There's no way IF they ship at all, it's going to be a dead dummy camera.

Yes why would this seller destroy their whole company just to cash in on some dummy cameras? I guess it's possible THOUGH cause with Eight sales that brought them over $8,000 but I think Amazon will protect any buyer here. Grey market I'm pretty sure that's for sure. But as long as it's a final production X100 I don't care. I have yet to ever use a manufacturer's warranty for anything. I will post again IF I ever actually receive the X100. :(

It would be more likely to get scammed on an e-bay or a Craig's list. I don't think a marketplace store on Amazon that's been there a while would just go nuts and suddenly start selling dummy products after having a 97% positive record. That being said..if it's a dummy camera OR pre production I'll be the first to admit I WAS the dummy!! :) But I feel protected via Amazon, even my credit card company if I just got scammed...stay tuned...
 
I'm one of those dummies that ordered one too. I have plenty of experience buying on the web and understand that there is some small risk; however, as an Amazon seller myself, I know Amazon will protect the buyer because their reputation is on the line. Finally, I have my credit card company as a fall back. Is it a risk, yes. May it require a hassle to get my money back? Possibly. If I actually get one early, then it was worth the risk.

As a seller on Amazon, I can tell you that it is a great place to sell, much better than eBay and this company/guy would be a fool to lose that ability to try and scam 8 people (I think that was the max level I read as being in stock, there was only 1 left when I ordered)
--
John
Visit my web gallery at:
http://www.barjohn.com/My Photographs/index.html
Comments and critiques welcome.
 
Anthony said:
This is probably why many old timers wanted a separate X100 forum. We're going to see a lot of posts from people with no experience at buying gear or taking photographs.
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A $1200 camera that can't zoom, I don't think you have really very much to worry about.

And as they bought through Amazon, I really wonder if you are exaggerating the worries they should be having. And based on the comments of others, it does look like you are exaggerating the gravity of the situation.

In any case, I don't see why you are dragging the forum name change subject into a essentially unrelated topic.
 
Anthony said:
Actually, they will find that it's much easier to get charged than to get their money back. I agree Amazon itself is a good place, but here's their third-party seller policies on returns, with key points bolded (Amazon has two programs, "Amazon Marketplace" and "Amazon Merchants"):
Click to expand...
Actually, they won't. I purchased a Canon G11 from a third party seller last year. When it got to me, it was obvious that the box had already been opened. Everything was there, but my new camera was lightly used.

I called Amazon customer support and they gave me an RA number, a prepaid shipping label and credited my account. They also handled all of the contact with the seller.

Amazon wants you to go through the seller when there is a difference of opinion about the item. If the item is actually different from what you ordered, they take over.

Be realistic. If someone calls them and says they got rocks instead of a camera, do you really expect them to say, "contact the seller"?

--
http://www.flickr.com/photos/michaelthek/
 
Barjohn, Thanks for your post. ha, so I was the dummy who bought the one after you as there was only one left . I had initially pre ordered the RIGHT way via Amazon..but seeing the x100 supposedly ALREADY in stock...I too thought it may be worth the risk...if it's the real deal AND actually a great price. I know the whole thing seems a bit TOO good to be true., PRICE/AVAILABILITY.

As you said maybe at most this will be a hassle to get money back IF camera is not what it's supposed to be or never shows in the first place. As that store has been THERE since November (just checked) I can't see why they'd just start scamming suddenly. Only thing I am not happy with I have TWO e-mails to BEST SALE PRICE both are still unanswered after 2 days..that's not making me feel any better.
If tihs doesn't get deleted..HERE is the storefront for anyone curious..Thx

http://www.amazon.com/gp/search/ref=sr_hi_1?me=A26GZZVYJ2H0JU&ie=UTF8&qid=1298221245
 
I just rechecked Amazon's A to Z policy and any item under $2,500 is pretty much covered. Once you do a chargeback on your credit card they are out of the loop so that should be a last resort. There are two situations we face with our order. 1. It isn't what we ordered (New Fuji X100...) materially different than product described or 2. It isn't delivered within the time period specified. Either are basis to invoke the A to Z warranty policy. Whether the person is a "Seller" or "Merchant" is not material. That it was listed on the Amazon site and purchased through the site is a material requirement.

My biggest concern would be that somehow they got a hold of 8 pre-production units and these are materially different from the production ones. The seller would claim that it was a manufacturing defect when certain functions were inoperable and that we would need to use the warranty claim and Fuji would refuse to honor any warranty because they were not manufactured for sale. This would be a worse case scenario and would probably require relying on the credit card company although I think Amazon would still classify this as a material difference between what was ordered and what was received. If it just required the firmware update to match the production unit it might not.
--
John
Visit my web gallery at:
http://www.barjohn.com/My Photographs/index.html
Comments and critiques welcome.
 
Very good Barjohn. I have the same concern as you...that these MAY be pre production models if we actually get them. WE may not even know what the current firmware is supposed to be, so that would be a bit of a difficult situation.

As I mentioned somewhere earlier I had read a review that the reviewer who had the pre production model was told by the Fuji rep, the final production model swill even look a little better than his pre production sample. As we never saw a live x100 yet at least I haven't, I don't know how we would KNOW if we are getting a pre production model or not.

Have you had any luck with return e-mail from BEST SALE PRICE? So far I have no,t and I asked EXACTLY that, are these X100'S pre production? AND are they the USA model.? If it's some European model..the charger is different and needs an adapter etc.. Ohhh :(

haha maybe JUST waiting for the real release would have been a better idea. Guess we may soon know..
 
Yesterday I sent e-mail to BEST SALE PRICE and asked them:
1. Is it new camera, never opened and never used?

2. Is it production camera (not the one of pre-production models, that Fuji made for testing) ?
3. Does it have latest firmware?
4. Is it coming with regular warranty?

This is the answer I just got from them:

Dear Slava,

Thank you for your order with us on Amazon.com. This is a regular, brand new camera as listed with everything that comes in a standard manufacturer's package and regular warranty.

Kind regards,
Steve
 
If it's a straight-up 3rd party reseller, then you are at higher risk...

If it's sold be a 3rd party but is distributed and shipped by Amazon, then you are protected by Amazon and will get the same 30-day return policy as if you bought directly from Amazon.

--

Thanks,

Teski
Photo-A-Day project - http://www.blipfoto.com/teski
Professional site - http://www.tedescophotography.com
 
A-to-z Guarantee

We want you to buy with confidence anytime you purchase products on Amazon.com. That is why we guarantee purchases from Amazon Marketplace, Auctions, zShops, and Merchant sellers. The condition of the item you buy and its timely delivery are guaranteed...read more:

Here is Amazon's A to Z protection policy in more detail:

What is the Amazon.com A-to-z Guarantee?

We want you to buy with confidence anytime you purchase products on the Amazon.com website or use Amazon Payments. That is why we guarantee purchases from Amazon Marketplace and Merchant sellers when payment is made via the Amazon.com website or when you use Amazon Payments for qualified purchases on third party websites. The condition of the item you buy and its timely delivery are guaranteed under the Amazon A-to-z Guarantee.

After you have read carefully through the following important guidelines, click below to submit your claim.

When can I file an Amazon.com A-to-z Guarantee claim?

You can file an Amazon.com A-to-z Guarantee claim if you purchased physical goods from a seller or merchant selling on the Amazon.com website (including the Amazon.com Marketplace), or used Amazon Payments to purchase physical goods from a third party website. See "Exclusions from coverage" below for a list of items that are not covered by the A-to-z Guarantee.

One of the three conditions below must also apply:

You made payment to the seller through the Amazon.com website or a third party website using Amazon Payments, but the seller failed to deliver the item by 3 calendar days past the maximum estimated delivery date for an order or 30 days from the order date, whichever is sooner; or

You received the item, but the item was defective, damaged, or not the item depicted in the seller's description; or

You have returned the item to the seller per an agreement between the buyer and seller and the seller has not provided the agreed reimbursement to the buyer after receiving the item.

You must first contact the seller through Your Account before filing a claim. From the order details, click "Problem with this order?" and "Contact your Seller." Please allow three business days to give your seller a chance to address the issue. You can submit a Guarantee claim if the seller does not respond or if the issue is not addressed to your satisfaction.

What are the requirements of the Amazon.com A-to-z Guarantee?
Purchase Method:

The item must be purchased from an Amazon Marketplace or Merchant seller on the Amazon.com website or from a seller using Amazon Payments on a third party website. Purchases from the following sellers are not covered by the Amazon A-to-z Guarantee: the Target Store, eLuxury, and Virginmega.com.

The buyer purchased physical goods from a seller or merchant selling on the Amazon.com website (including the Amazon.com Marketplace), or used Amazon Payments to purchase physical goods from a third party website.

It is on this seller's profile that the policy applies. He has an Amazon Marketplace too.

Between this policy and your credit card one should be safe but it doesn't mean it will be easy. If I were desperate for the $1000 I wouldn't have taken the risk; however, if it turns out to be not what was promised and it takes my a little while to get my money back, I can tolerate the pain. That made the risk worth while.
--
John
Visit my web gallery at:
http://www.barjohn.com/My Photographs/index.html
Comments and critiques welcome.
 
I just received the following email from BEST SALE PRICE, my email to him is in the thread:

Dear John,

Please, note that this is an extended weekend and there is no Postal Services today. Your order will be on its way on Tuesday or Wednesday of this week with expedited shipping. We do not disclose our sources or details of our business to customers. This is a regular, brand new camera as listed with everything that comes in a standard manufacturer's package and regular warranty.

Kind regards,
Steve

--- Original message ---

Steve,

Thank you for responding to my email; however, you didn't indicate the shipping date or where you will be shipping from. Will you be shipping on Tuesday? Where will it ship from and by what means? I ordered expedited shipping. Finally, you didn't answer how you are able to obtain a unit that hasn't been publicly released but can you tell me whether it will have version 1 software or pre-release software?

Thanks,

John

John Griffith
--
John
Visit my web gallery at:
http://www.barjohn.com/My Photographs/index.html
Comments and critiques welcome.
 
Slava, I asked the EXACT same questions of BEST SALE PRICE as to is it NOT a pre production mode?l etc. I also got the EXACT same DITTO response from "STEVE"

"This is a regular, brand new camera as listed with everything that comes in a standard manufacturer's package and regular warranty."

However I wrote back...that from what I know if this NEW X100 is coming in a WHITE BOX IT IS pre production (check out Fuji guys un boxing..they did it twice, once PRE with white box...a few weeks later they got hold of the Black fuji box..I am assuming that is production version.)

In any case I told STEVE as long as it's not White Box...great.but if he's sending a NEW white box model..I'd rather not get it in the first place as it will only result in a return.

Hard to "read" WHAT he is really saying. What does "everything that comes in a standard manufacturer's package" and regular warranty. IF you see the white box X100 it does NOT come with the strap for one thing...and it would indeed be early firmware..etc. The good part is this guy is at least e-mailing back.

I DO think he has THEM now, it's just a matter of if it's final production or not. If it is..it's a super deal..if not..it's gonna be a big pain in returning..facing possible 15% restocking all that stuff..Ohhhh Haa I placed another REAL order on Amazon..just in case..BEST SALE PRICE completely screws this up. I don't want 1-2 weeks to go by and maybe Amazon won't be accepting orders again. You can always cancel Amazon IF we get a NEW X100 not a pre.
 
HERE IS THE WHOLE CONVERSATION...you think it's final production??

Steve, Thank you much for your reply..it is much appreciated.

The reason I was e-mailing you so much (Yes even over a holiday weekend)is this specific camera Fuji X100 has not had an official release yet. It is also over $1,000 so one has to be careful when ordering something so expensive to make sure it is the correct item.

I am quite happy you somehow got hold of these before any other retailer. How you did is none of my business.

Again the reason for all my e-mails were that it is known some of these pre production X100'S were/are in circulation. From what I know they come in a white box, "not the production box..which is black..says fujifilm on it." If you are shipping a white box x100 it is pre production..NOT what I want to order.

All I was trying to do was perhaps save you any trouble that IF this x100 was pre production..in a white box...did not want to order that one as it will only result in a return.

HOWEVER, From what you e-mailed me..seems all is well..it's as simple as that. Just didn't want a pre production model (they can be new too) as certain functions will not work due to very early firmware, and physically NEW pre production models will not be exactly same as final release model. etc. I have been researching this camera a lot hence all my questions.

Again thank you for your response and again..as long as this is not the white box version all seems ok..even great.

Thanks for replying over a holiday, I appreciate your time and communication.
My best,
Randy

--- Original message ---

Dear Randy,

Thank you for your order with us on Amazon.com. Please, note that this is an extended weekend with no Postal Services on President's Day. Almost no online retailer operates or provides Customer Support over the weekend. This is a regular, brand new camera as listed with everything that comes in a standard manufacturer's package and regular warranty. Please, note that we are making an exception to answer your e-mails during non-operating hours. There is no need to panic and send multiple messages. All e-mails are answered within 24-48 hours during normal business hours.

Kind regards,
Steve
 
This forum thread establishes enough of a paper trail that what he is shipping matches what was advertised and not a pre-production model. If it turns out not to be what was promised, I think this is sufficient to invoke the Amazon A to Z guarantee ane let them deal with it. My concerns have lessened considerably.

These cameras may very well have version 1.0 firmware as Fuji would have had to install the firmware and package and ship the cameras long before the official availability date. I am guessing but it is most likely that Fuji shipped by sea the bulk of the orders to the US and elsewhere. Since it takes about 10 days to cross the pacific and then allowing for customs clearance, loading onto trucks, sending to distribution center where they are warehoused an then shipped to dealers, we are talking 15 to 20 days. Since the camera will be available in Japan on March 3, 10 days from now, production units have to be available at the manufacturer to make the distribution time lines. I also fully expect that Fuji will be offering some firmware upgrades after the camera is released.
--
John
Visit my web gallery at:
http://www.barjohn.com/My Photographs/index.html
Comments and critiques welcome.
 
Yes...well the hope is you are right barjohn. THOUGH I wish "Steve" could just have stated CLEARLY these were not pre production cameras. He knows that Amazon will see his e-mails as well if any complaint is made etc.

A pre pro cam CAN be new( As he stated), will come with the usual manufacturer items..YET not be final version. The reason I brought up the white box...is I saw a video of that un boxing..it was pre production and again..included no camera strap.

Time line makes sense...so hopefully we are really going to get the real thing. If so..we got a great price..and will be the envy of many. If it's pre prod..not the end of the world..but it's going to cause at least some initial grief in returing, refunds, al that fun stuff.

I went for 2 day shipping which seems to be faster than expedited. If when? I get the camera..I will certainly post what I find..be it white box, black box which firmware version etc. IS FIRMWARE 1.0 THE Production firmware? I know the samples on the FUJI site say firmware 1.0.

IF it shows in a white box I won't even open it..cause I don't want to pay a restocking fee.
This will be interesting...
 
dardle said:
I DO think he has THEM now, it's just a matter of if it's final production or not. If it is..it's a super deal..if not..it's gonna be a big pain in returning..facing possible 15% restocking all that stuff
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You have nothing to worry about. If somehow it's not a final production unit, Fuji will take care of you, if Amazon doesn't.

And Amazon will.

I don't know what the story is, but you have nothing to worry about.

Probably it's a final production unit, they aren't supposed to be selling yet. Or whatever.
 
Michael Kaufman said:
While I agree with you that it is unlikely (but not impossible) that they are going to get a X100 before the release date, all they are really risking is having to call Amazon to get their money back. Amazon is very good about protecting people from third-party sellers.

Having said that, this is a 3rd party seller who has been selling on Amazon for a long time. It seems odd that they would throw away their reputation for nothing. I'll be curious to hear about what happens.

--
http://www.flickr.com/photos/michaelthek/
Click to expand...
--
Mikee
http://mikee.nu
http://5byseven.com/blog
 
John, NOPE seems Steve is still sleeping. I received no notice that my X100 has been shipped yet..it's supposed to arrive on Thursday or Friday as per Amazon....stay tuned..

I also noticed Amazon is no longer taking orders for Their X100. In case BEST STORE WHATEVER IT is is full of it, I also ordered on Amazon before this cutoff as you can cancel any time. If BEST NO E-MAIL STORE realty ships and it's production model I'll just cancel Amazon. Just wanted to be in line IN case WORST SALE STORE turns out to be a bad thing..hopefully NOT!
 
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