Why not use the power of social media?

[Jhumroo]

There are numerous examples of social media pressure making corporations change their ways (Bank of America, Netflix, Verizon, Susan G Komen etc.)

Since complaining directly to Fuji doesn't seem to be helping much, it's time that X-camera owners started putting pressure on Fuji to come up with a real fix for the issues with these cameras using the power of Facebook, Twitter, Youtube etc.

Post your Orb images on these sites, voice your displeasure and demand action from Fuji.

Photo forums such as FTF have a limited audience, which can be easily ignored by Fuji since the average Joe customer probably doesn’t research such sites before making a purchase.

Once the word gets out on these popular social sites, more people will demand a fix and Fuji better oblige!
--
Just a Pixelpusher, currently shooting Fujifilm Finepix HS10

 

[shutterbobby]

Hi this has been discussed months ago,the few FB sites for X10 are pretty useless,I have tried to post there but got deleted..Flickr is fan boy heaven..no orb pics allowed..

we need to make a new FB page,Blog & twitter all connected so all info is in one place-all reviews etc..then more hits..easy for potential buyers to navigate etc... I will help after I get an answer from Fuji here in a few days..if they give the denial,blooming has occured since film time etc... then I can help setup the FB and make it viral..maybe the little guy can win over big firms?? you can PM me for more ideas if you want
--
LOVE LIFE & LAUGHTER

 

[VictorZ]

All for doing something other than spitting at each other here!

I love my X10 - most of the time - but would really like to see Fuji do something right by the camera. if they're serious about calling this a "X" camera, part of their flagship series, and certainly priced that way, then they should make it right. I'm not holding my breath in hope that the current cameras will get fixed, but you never know. I suspect there's more that could be done in firmware to mitigate (not remove) the problem other than simply bumping ISO in EXR modes, but I'm not an engineer.

In any case, I'm all for putting pressure on Fuji in a productive way. This constant sniping at each other has got to stop. The camera is defective. I get that. I think we ALL get that. Arguing with each other won't change that fact. Fuji screwed up. I think we all get that too. And again, arguing with each other change that either.

HOWEVER ... Just because I decided to keep the camera doesn't mean I have low IQ, either in terms of intelligence and image quality standards. I'm not denying that orbs appear in some situations. No modern camera, much less a FLAGSHIP camera, should behave this way or be plagued by this problem. 'Nuf said. There's a LOT the camera does very well, better than many or most cameras available and there's the rub; it could be so much more.

So, let's get along and go along. Let's put the capacious amount of heat and energy people have worked up around the X10 and orbs to better use ... i.e. let's package it up and shame Fuji into doing something about the problem. No guarantees it'll have any effect, but it has to better than what's been going on here over the past weeks/months.

In the meantime, I'm deeply appreciative and completely supportive of those who DO have the camera and are experimenting to find the best ways to use it and to work around its defects. I'd like them to keep doing so and to NOT be bombarded by negativity from those who decided not to buy it, or who bought it and decided not to keep it. You made your choices, and you've MORE than made your point. Move on and let the rest of us jump through our hoops as we must. I don't like having to to do so. I don't like having to worry about orbs. I don't like having to second guess photo situations or to take a pass on certain situations because of these worries. Who would? But making people the object of abuse, derision and disdain because they are trying to make the best of the X10 is childish at best ... I won't go into what I really think they are at worst.

--
Victor Z

 

[GaryJP]

But making people the object of abuse, derision and disdain because they are trying to make the best of the X10 is childish at best ... I won't go into what I really think they are at worst.

"But making people the object of abuse, derision and disdain because they are trying to persuade Fuji to fix or replace a faulty camera is childish at best ... I won't go into what I really think they are at worst."

You obviously haven't been paying attention to the champions of personal attack.

Or you're just showing your bias.

And no, I am still wrestling with this dog of a camera, and - unlike you - I have no interest in silencing people who might still have a hope for Fuji and what this camera might have been, but have actually decided to dump it.

It will be time to shut people up when Fuji addresses it. Not before.

That said, if people posted their own picture threads, without sniping at those who want their camera to work properly, often in the title, they'd have more ground to stand on. But once you get into denial mode in those threads, it is a public service for that denial to be challenged.

--

“There is only you and your camera. The limitations in your photography are in yourself, for what we see is what we are.” Ernst Haas

http://garyp.zenfolio.com/p518883873/

 

[VictorZ]

I'm not advocating silence. I am hoping for civility amongst ourselves.

Nothing grows on scorched earth.

--
Victor Z

 

[GaryJP]

I'm not advocating silence. I am hoping for civility amongst ourselves.

I agree, but that isn't achieved by being so uneven-handed as to point to one side as baddies and the other as goodies.

Move on and let the rest of us jump through our hoops as we must.

... does sound a bit like advocating silence to me.

The fact is there SHOULD be a stink about this flaw.

There's nothing wrong with people saying it doesn't affect them much. Or posting pictures. I consider it bad manners to transgress with the orb issue into any thread in which someone has posted orbless pictures, UNLESS someone makes use of that thread to promote the denial.

One poster here has jumped into at least three threads I have seen, that were previously about pictures, and criticised those who want their camera to work properly, only then to whine about "hijacking" when he gets a response.

And unfortunately many posters START their threads in denial, chucking down a gauntlet.

But as I've said elsewhere, some people who buy this camera do not come to DPReview, but instead read comments on places like Amazon or Flickr that DPReview posters are overplaying the issue, some of those comments written by, yes, fanboys here, and buy based on that advice. There is a social function, as well as a consumer function, in keeping that information front and centre.

I was prepared to love this camera. Would not have bought another compact for at least five years if it had lived up to expectations. I can't. For many of my purposes, my subjects, it's the biggest piece of junk I own. (And yet brilliant at others). And JUNK is no exaggeration. And Fuji does not give a crap.

Hopefully, thanks to the fact that a reliable place like DC Resource has now spilled the beans, in a standard test it does on every camera, more reviewer sites and magazines will be shamed out of their temporary blindness.

http://www.dcresource.com/news/newsitem.php?id=4467

This is casting a pall over all their credibility, including this site, which has rendered itself useless to consumers with regard to this camera for two months now. This camera needs a very definite "Caveat Emptor" and a site that proffers advice that doesn't see fit to do that (and not in a halfhearted tagged on warning) is not doing its job.

Nothing grows on scorched earth.

But at least it's one thing the X10 can shoot, as long as there are no shiny bits around.

--

“There is only you and your camera. The limitations in your photography are in yourself, for what we see is what we are.” Ernst Haas

http://garyp.zenfolio.com/p518883873/

 

[rattymouse]

This constant sniping at each other has got to stop. The camera is defective. I get that. I think we ALL get that.

Absolutely false ! There is a small core of RDFB deniers who have constantly defended Fujifilm and the X10. It is they who are the source of the endless sniping. X10 owners who have problems with the ORBS are told that it is "their fault", that they should learn how to expose better, etc. If we all agreed that the X10 was a defective camera, then none if this idiocy would continue.

Arguing with each other won't change that fact. Fuji screwed up. I think we all get that too. And again, arguing with each other change that either.

I dont care at all to change the deniers frame of mind. What I wont stand for is their completely intentional dishonest (mis)information campaign. They can live in their little dream world. I do not care.

There's a LOT the camera does very well, better than many or most cameras available and there's the rub; it could be so much more.

Totally 100% agree.

So, let's get along and go along. Let's put the capacious amount of heat and energy people have worked up around the X10 and orbs to better use ... i.e. let's package it up and shame Fuji into doing something about the problem. No guarantees it'll have any effect, but it has to better than what's been going on here over the past weeks/months.

If the RDFB's simply shut up on the issue, there would be virtually no traffic about ORBS except as you describe here. I myself am posting GOOD X10 images whenever I can, just to partially get away from ORB talk.

I'd like them to keep doing so and to NOT be bombarded by negativity from those who decided not to buy it, or who bought it and decided not to keep it. You made your choices, and you've MORE than made your point. Move on and let the rest of us jump through our hoops as we must. I don't like having to to do so. I don't like having to worry about orbs. I don't like having to second guess photo situations or to take a pass on certain situations because of these worries. Who would? But making people the object of abuse, derision and disdain because they are trying to make the best of the X10 is childish at best ... I won't go into what I really think they are at worst.

The RDFB's are the ones stirring the pot, using disinformation and many other methods to distract and clear Fujifilm of any wrong doing. The deniers have worked tirelessly to defend the X10. Happily, it is clear that they have had ZERO success in this area. Talk about a waste of effort.

 

[herculeshs20]

I agree completely with 2raj.

Those who want to continue the futile and exceptionally boring effort to get a result from Fujifilm should go elsewhere.
Some of us would like to discuss gear - the purpose of this forum.
We don't want to discuss who are "baddies or goodies"

We don't want to discuss who made a good or bad decision to buy this camera or that one.
All this PERSONAL stuff has nothing to do with what this forum is about.
It is almost impossible these days to engage in an attack free exchange here.

So, could we not get back to the point and take personal attacks and product complaints elsewhere?
--
John

 

[Barry Fitzgerald]

To deal with this is

Don't buy the product. If you have then simply return it.
If you're really unhappy don't ever buy a Fuji again..

The only way to make the message stick is to vote with your wallet.

I wasted weeks writing letters and making phone calls to Pentax, they did nothing and I got no replies via post and their email support just ended up ignoring me.

I dumped the lot..and left some fairly eye watering comments on various sites about Pentax customer support (ie lack of)

If you are upset my advice is to "walk away" a lost customer is gone for good in many cases.

 

[Jhumroo]

Barry, while we can certainly vote with our wallets. I think it would also be beneficial to voice our opinion, not just on FTF, which has a limited audience, but also on more popular media outlets. There is certainly no harm doing that and it's better to do it collectively to bring higher visibility to the issue.

To deal with this is

Don't buy the product. If you have then simply return it.
If you're really unhappy don't ever buy a Fuji again..

The only way to make the message stick is to vote with your wallet.

I wasted weeks writing letters and making phone calls to Pentax, they did nothing and I got no replies via post and their email support just ended up ignoring me.

I dumped the lot..and left some fairly eye watering comments on various sites about Pentax customer support (ie lack of)

If you are upset my advice is to "walk away" a lost customer is gone for good in many cases.

--
Just a Pixelpusher, currently shooting Fujifilm Finepix HS10

 

[Jhumroo]

Thanks John.

After having seen FTF being taken over with tons of discussions about the problems with X cameras and hearing both the pros and cons, there is no denying there is a problem that Fuji needs to address and my point is that rather than the members taking aim at each other, they should collectively take action and make the issue know on a bigger forum so Fuji will take notice instead of just sweeping this under the rug as within the spec.

I'm glad you got my intent.

I agree completely with 2raj.

Those who want to continue the futile and exceptionally boring effort to get a result from Fujifilm should go elsewhere.
Some of us would like to discuss gear - the purpose of this forum.
We don't want to discuss who are "baddies or goodies"

We don't want to discuss who made a good or bad decision to buy this camera or that one.
All this PERSONAL stuff has nothing to do with what this forum is about.
It is almost impossible these days to engage in an attack free exchange here.

So, could we not get back to the point and take personal attacks and product complaints elsewhere?
--
John

--
Just a Pixelpusher, currently shooting Fujifilm Finepix HS10

 

[Barry Fitzgerald]

Barry, while we can certainly vote with our wallets. I think it would also be beneficial to voice our opinion, not just on FTF, which has a limited audience, but also on more popular media outlets. There is certainly no harm doing that and it's better to do it collectively to bring higher visibility to the issue.

I agree fire away raise the issue.
Based on my own experience though, don't expect Fuji to do anything about it

The issue will be resolved for the X20..but I suspect it's game over for X10 users

 

[GaryJP]

I agree completely with 2raj.

Those who want to continue the futile and exceptionally boring effort to get a result from Fujifilm should go elsewhere.
Some of us would like to discuss gear - the purpose of this forum.

So people should discuss "gear" but without mentioning a hideous glaring flaw in that idea?

Or do you want a "look at my pretty picture that any camera could have taken" forum?

--

“There is only you and your camera. The limitations in your photography are in yourself, for what we see is what we are.” Ernst Haas

http://garyp.zenfolio.com/p518883873/

 

[GaryJP]

"Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000"

If Fuji don't realise this, they should.

Consider this forum part of that process, particularly in the face of denial by so many websites and reviewers.

And voting with your wallet works well from a totally self-centered perspective, but does nothing to inform or help other people.

To deal with this is

Don't buy the product. If you have then simply return it.
If you're really unhappy don't ever buy a Fuji again..

The only way to make the message stick is to vote with your wallet.

I wasted weeks writing letters and making phone calls to Pentax, they did nothing and I got no replies via post and their email support just ended up ignoring me.

I dumped the lot..and left some fairly eye watering comments on various sites about Pentax customer support (ie lack of)

If you are upset my advice is to "walk away" a lost customer is gone for good in many cases.

--

“There is only you and your camera. The limitations in your photography are in yourself, for what we see is what we are.” Ernst Haas

http://garyp.zenfolio.com/p518883873/

 

[Barry Fitzgerald]

"Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000"

If Fuji don't realise this, they should.

Consider this forum part of that process, particularly in the face of denial by so many websites and reviewers.

And voting with your wallet works well from a totally self-centered perspective, but does nothing to inform or help other people.

Gary I agree with what you say but I went into detail on my Pentax issue. All I did was waste my own time and nothing happened.

I tried just about everything I could at my own expense making phone calls letters etc. If a company does not want to engage a customer to appease the problem you have very little else you can do.

And I got mostly called all the names under the sun on the Pentax forum for "raising the issue" including some hate mail too! I left numerous reviews of that model to "warn" potential buyers of the problem, I left some customer service reviews on various sites to reflect my dealings with the company. Then I took the camera back and got a full refund.

That's about as much as you can do. If you google Pentax K-r AF problem or front focus you'll find quite a few comments not just from me.

If a maker does not value their customers you just have to walk away. Pentax have lost me as a customer and I've spread the bad word as much as possible. They decided that the cost of a phone call or a letter was not worth it, that was not my decision to make.

I see a lot of similarities with Fuji on this they'll keep selling the camera knowing it has a problem, likely they won't be able to fix it with firmware (last attempt did nothing at all)

The only difference is it's been spotted by many review sites, that was not the case with the K-r (specific issue under low kelvin light for AF)

I hope users do continue to raise the issue I support that cause. I just think it's unlikely Fuji will do anything about it.

 

[Jhumroo]

Please do discuss the flaw. In addition, I am suggesting taking a collective action and voicing the displeasure to Fuji, not just individually, which Fuji can easily ignore.

I agree completely with 2raj.

Those who want to continue the futile and exceptionally boring effort to get a result from Fujifilm should go elsewhere.
Some of us would like to discuss gear - the purpose of this forum.

So people should discuss "gear" but without mentioning a hideous glaring flaw in that idea?

Or do you want a "look at my pretty picture that any camera could have taken" forum?

--

“There is only you and your camera. The limitations in your photography are in yourself, for what we see is what we are.” Ernst Haas

http://garyp.zenfolio.com/p518883873/

--
Just a Pixelpusher, currently shooting Fujifilm Finepix HS10

 

[Jhumroo]

Please do setup a FB/Twitter page for this issue and make it known here so others can add their own voice to it.

Hi this has been discussed months ago,the few FB sites for X10 are pretty useless,I have tried to post there but got deleted..Flickr is fan boy heaven..no orb pics allowed..

we need to make a new FB page,Blog & twitter all connected so all info is in one place-all reviews etc..then more hits..easy for potential buyers to navigate etc... I will help after I get an answer from Fuji here in a few days..if they give the denial,blooming has occured since film time etc... then I can help setup the FB and make it viral..maybe the little guy can win over big firms?? you can PM me for more ideas if you want
--
LOVE LIFE & LAUGHTER

--
Just a Pixelpusher, currently shooting Fujifilm Finepix HS10

 

[GaryJP]

Yes, I agree with that.

I registered my warranty with them (belatedly, but they accepted it) last night, and will be using that to make my case known.

Please do discuss the flaw. In addition, I am suggesting taking a collective action and voicing the displeasure to Fuji, not just individually, which Fuji can easily ignore.

I agree completely with 2raj.

Those who want to continue the futile and exceptionally boring effort to get a result from Fujifilm should go elsewhere.
Some of us would like to discuss gear - the purpose of this forum.

So people should discuss "gear" but without mentioning a hideous glaring flaw in that idea?

Or do you want a "look at my pretty picture that any camera could have taken" forum?

--

“There is only you and your camera. The limitations in your photography are in yourself, for what we see is what we are.” Ernst Haas

http://garyp.zenfolio.com/p518883873/

--
Just a Pixelpusher, currently shooting Fujifilm Finepix HS10

--

“There is only you and your camera. The limitations in your photography are in yourself, for what we see is what we are.” Ernst Haas

http://garyp.zenfolio.com/p518883873/

 

[GaryJP]

I don't disagree with you, but I wouldn't be lumbered with this (sometimes) dog of a camera if more information and less denial had been out there before Christmas.

"Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000"

If Fuji don't realise this, they should.

Consider this forum part of that process, particularly in the face of denial by so many websites and reviewers.

And voting with your wallet works well from a totally self-centered perspective, but does nothing to inform or help other people.

Gary I agree with what you say but I went into detail on my Pentax issue. All I did was waste my own time and nothing happened.

I tried just about everything I could at my own expense making phone calls letters etc. If a company does not want to engage a customer to appease the problem you have very little else you can do.

And I got mostly called all the names under the sun on the Pentax forum for "raising the issue" including some hate mail too! I left numerous reviews of that model to "warn" potential buyers of the problem, I left some customer service reviews on various sites to reflect my dealings with the company. Then I took the camera back and got a full refund.

That's about as much as you can do. If you google Pentax K-r AF problem or front focus you'll find quite a few comments not just from me.

If a maker does not value their customers you just have to walk away. Pentax have lost me as a customer and I've spread the bad word as much as possible. They decided that the cost of a phone call or a letter was not worth it, that was not my decision to make.

I see a lot of similarities with Fuji on this they'll keep selling the camera knowing it has a problem, likely they won't be able to fix it with firmware (last attempt did nothing at all)

The only difference is it's been spotted by many review sites, that was not the case with the K-r (specific issue under low kelvin light for AF)

I hope users do continue to raise the issue I support that cause. I just think it's unlikely Fuji will do anything about it.

--

“There is only you and your camera. The limitations in your photography are in yourself, for what we see is what we are.” Ernst Haas

http://garyp.zenfolio.com/p518883873/

 

[Dennis62370]

I have earlier suggested using social medias in a more aggressive way to get more exposure e.g. on the X10, but many people seem to believe more in personal communication with Fujifilm - something I find hard to believe.

Years ago Dell found themselves in a scenario not that different to what Fujifilm is going through. At that time author and journalist Jeff Jarvis was so frustrated with Dell that he on his own created "Dell Hell" by posting a personal blog entry titled " Dell Sucks! ". This started off some blog avalanche effect towards Dell - one they had absolutely no control over. The story is quite interesting and led to a much more caring and listening Dell with far more interaction towards customers.

Have a look at these two - could be a way of gaining traction with Fujifilm:

Dear Mr. Dell

• http://www.buzzmachine.com/2005/08/17/dear-mr-dell/

BusinessWeek: Dell Learns to Listen

• http://www.businessweek.com/bwdaily/dnflash/content/oct2007/db20071017_277576.htm