dshombert
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I'm attempting to update the firmware on a new-to-me Sony camera and am tired of chasing my tail on the Sony Support site. Maybe someone here can help.
I located the page that has the update(s) and the particular one that I want (for the a6400). Right at the start, there's a page that issues a dire warning about the required download of a System Software Update Helper and how the update won't work if this Helper isn't installed first. When I click on the link to install it (the Helper), I'm led to a page that gives some pretty detailed instructions about what to do if I'm running Mac OS 11 or 12. Which, of course, I'm not - I'm running the latest version of OS 14 (Sonoma), and have been since it came out. The implication seems to be that this Update Helper is needed ONLY by someone using OS 11 or 12 and that I can bypass this part of it (downloading the Helper) completely. But it doesn't SAY that, so I thought I'd check here and see if anyone else has been through this. I tried to message Sony about this but that just got me into a loop that never went anywhere. Thanks in advance.
I located the page that has the update(s) and the particular one that I want (for the a6400). Right at the start, there's a page that issues a dire warning about the required download of a System Software Update Helper and how the update won't work if this Helper isn't installed first. When I click on the link to install it (the Helper), I'm led to a page that gives some pretty detailed instructions about what to do if I'm running Mac OS 11 or 12. Which, of course, I'm not - I'm running the latest version of OS 14 (Sonoma), and have been since it came out. The implication seems to be that this Update Helper is needed ONLY by someone using OS 11 or 12 and that I can bypass this part of it (downloading the Helper) completely. But it doesn't SAY that, so I thought I'd check here and see if anyone else has been through this. I tried to message Sony about this but that just got me into a loop that never went anywhere. Thanks in advance.