Returning cameras

[my wong]

How will i know if i just bought a returned canon cam? my only
indication is that it asks for date settings the first time you
turn on the cam since canon cams are never sealed.

Graph,

That's why you buy only from a reputable retailer who will mark the camera as an open item... and if you have any doubt, ummm... return it? (oops, that will open up a can of worms)

My
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Digital Camera Fact Sheets
http://www.photoxels.com
'A Smile Is Forever'

 

[Raist3d]

Raist3d wrote:

--If the return rate is 1 in 20 and it could be cut in half, it
would save the average consumer $50 on D100. I'm for that!

Oh please.. do you honestly think they would pass those savings onto us like that? Don't think so. The camera brands establish a suggested retail price and from there is out of their hands.

• Raist

JoeR

 

[Steven Blackwood]

I agree 100%. Unless there is a defect, you should not return a camera (or anything els, for that matter). Store should definitely have restocking fees for items returned with no ststed defects. Do your research first.

It seems from many posts in this forum that returning cameras for a
refund or exchange or an upgrade has become a very casual business.
In my opinion, you should think before you buy. If it is broken, no
problem, return it for a refund or exchange, but just because you
changed your mind?
Quite simply, we are all paying for it as it becomes cost of doing
business.
It is also unfair to many comissioned sales people.
There should be a re-stocking fee applied to unwarranted (change of
mind) returns.
The worst posts are: " I just bought the Camera X, used for two
days and thinking about exchanging it for a camera y. What do you
guys think?"

I surely expect many to disagree. Unless there are arguments that I
did not think of, I firmly believe in what I said above.
What do you think?

--
Steve
[email protected]
Sony F717 Canon G3

 

[my wong]

Totallly agree with Marek's example.

If you walk up to the Best Buy guy and tell him straight up that
you are taking 3 cameras and will come back and return 2 of those 3
for a full refund after playing with all of them. If the Best Buy
guy tells you that it is cool and that is what Best Buy expects
people to do, then it would be prefectly reasonable for you to go
ahead and do it.

If you buy 3 expensive digital cameras from the same store at the same time, don't you think the salesperson eyebrows will go up? They'll probably conversationally ask you some innocuous questions to find out what your real intentions are, and if you're upfront about trying them out, they'll probably suggest loaning you some of their open items for an hour or so in store (and even out -- 'leave your credit card, and so on') to try them out. I am sure after that, they will encourage you to make a buy decision citing their generous return policy in case you do change your mind.

Yeah, nobody likes someone who buy & return & buy again & return again, and so on: that's a 'bad' customer that every retailer will be glad to get rid of. But generous return policies are great for sales.

My
----------------------------------------
Digital Camera Fact Sheets
http://www.photoxels.com
'A Smile Is Forever'

 

[my wong]

Of coarse its profitable for them, the rest of us pay for it. The
dealers operate at a specific margin, its the consumer that picks
up the tab.

--If the return rate is 1 in 20 and it could be cut in half, it
would save the average consumer $50 on D100. I'm for that!

JoeR

You're right but ALL the dealers would have to change their return policies. Competition preclude that and has made life so much easier for us consumers. It's the same thing, if I buy a camera that I regret (because, I made wrong research, blah, blah, blah ...), then if I don't return it, I end up suffering for it. It's like insurance, either one person pays for it or we all share the costs. Oops, insurance may be a baaaad example, since we are still being individually socked... ;o)

My
----------------------------------------
Digital Camera Fact Sheets
http://www.photoxels.com
'A Smile Is Forever'

 

[Tarun Arya]

Yep seen that one... Good marketing tactic and a good ad. But just remember each defective return is cost to original manufacturer and its reputation and will ultimately affect his ability to sell because people do NOT WANT to buy its products. Each non-defective return ultimately comes out of our pocket because we WANT to buy that item yet manuf/reseller has to cover the cost of returns from somewhere.

Having following and participated in this thread, thanks MarekM for raising the issue, it I think this topic has run its course. All that needed to be said has been said from contributors of all mind sets. In fact it was a real civil discussion and we all should be proud of it.

-Tarun

I haven't read the entire thread so forgive me if this has already
been posted...

It's all about marketing and how to differentiate yourself from the
competition. Circuit City is running a humorus add where some guy
is trying to come up with excuses for returning something to the
store - and the sales clerk just smiles and says that you don't
need a reason. Nothing wrong with the extended trial approach -
sometimes you don't know whether the product is right for you until
you try it out for an extended period.

 

[MarekM]

Having following and participated in this thread, thanks MarekM for
raising the issue, it I think this topic has run its course. All
that needed to be said has been said from contributors of all mind
sets. In fact it was a real civil discussion and we all should be
proud of it.

-Tarun

MarekM wrote;
Very good and civil summary. thank you all for sharing the views.

Gotta go now, must return my camera before store closes.