Returning Camera back to Dell

[Noah Eden]

I am in the process of returning a camera that was shipped to me due to a cancellation error (the camera was actually shipped the same day I cancelled the order, although their system said it was not supposed to ship for another week or so). Although Dell is paying the cost of shipping, I have still not received the shipping labels that they promised. It's been around two weeks since they were supposed to ship the labels, and I'm moving home from school on Saturday. If they don't get here by tomorrow, I guess I'll have to make a few more phone calls.

Noah

I just arrange a return of my A70 along with CF card to Dell. The
CSR told me that I have to pay for shipping it back! What the heck
is this! I just bought this camera last week, and all of a sudden
the price drop on their website to $299. I told them I'd be happy
to keep it if they would credit $50 back to my account, they
wouldn't. Now, how do you guys return the item for free of charge?
Let me know.

 

[digicamuser83958]

I'm in the same boat as you are Noah though for a defective unit.

Dell was really nice about sending out the replacement, but didn't provide the promised shipping labels for the bad camera.

You'd think they would want it back fast, but there's probably some fine print that says they will charge my card if they don't get the defective camera back by some (non-communicated) deadline.

They DO provide the address so if I get antsy, I can ship it back UPS ground insured and trackable. Seems strange that they didn't even provide an RMA number. (hmmm -- I'd better go check my credit card activity...)



David

Noah

I just arrange a return of my A70 along with CF card to Dell. The
CSR told me that I have to pay for shipping it back! What the heck
is this! I just bought this camera last week, and all of a sudden
the price drop on their website to $299. I told them I'd be happy
to keep it if they would credit $50 back to my account, they
wouldn't. Now, how do you guys return the item for free of charge?
Let me know.