Problems browsing with PSP 7/7.02

[Richard W]

This isn't strictly a Canon related question but I wonder if any other Canon users have had similar problems to me with PaintShopPro - I ask mainly because this seems to have started around the time I got my G1.

Problem basically is that if I browse a directory containing more than a couple of JPGs it only displays thumbnails for 2 or 3 of them, which makes it a complete pain to use!

I originally had PSP 6.02 - it worked fine for months, then roughly around time I got the G1 it started failing to browse properly. I assumed the installation had got corrupted, and when I saw V7 on offer, I decided to buy this for some of the newer features, assuming it would browse properly too. To my annoyance it didn't. (Yes, I could have just reinstalled 6.02, I know, but at the price I though V7 was a bargain).

I e-mailed JASC who suggested I delete all .jbf files to solve problem - this worked for a day or two then problems started again. Uninstalled it, re-installed it several times, no joy. I even put a new Win 98 installation on another partition and tried PSP here assuming it was an undetectable Windows problem. Again, no luck problem recurred. Problem with Win Me too!

I can't imagine JASC have released PSP 7 with a screwed up browser (and it used to work fine with v6.02).

I've tried several other apps with browser functionality and they all show thumbnails properly.

So, my question is have other Canon owners had this problem too? Could there be something about the Canon JPEG encoding that upsets PSP, and not other programs? Is it because the JPEGs are 1-2MBs? (Can't believe this.)

Selecting/deselecting thumbnail preferences, refreshing tree and update thumbnail options all tried without success.

Any suggestions appreciated.

Richard W

 

[Mike Siesel]

I don't know enough about PSP7 to help, but the .thm (.jpg in a special format) files are only 8k or less. Maybe you're not viewing the .thm's but the complete file. That's what it sounds like to me, if the file size is 1-2 MB.

Perhaps you should give us your workflow from camera to computer. B ut most likely it is PSP7, and some preference that selects jpg's rather than thm's.

ms

This isn't strictly a Canon related question but I wonder if any
other Canon users have had similar problems to me with PaintShopPro

• I ask mainly because this seems to have started around the time I

got my G1.

Problem basically is that if I browse a directory containing more
than a couple of JPGs it only displays thumbnails for 2 or 3 of
them, which makes it a complete pain to use!

I originally had PSP 6.02 - it worked fine for months, then roughly
around time I got the G1 it started failing to browse properly. I
assumed the installation had got corrupted, and when I saw V7 on
offer, I decided to buy this for some of the newer features,
assuming it would browse properly too. To my annoyance it didn't.
(Yes, I could have just reinstalled 6.02, I know, but at the price
I though V7 was a bargain).

I e-mailed JASC who suggested I delete all .jbf files to solve
problem - this worked for a day or two then problems started again.
Uninstalled it, re-installed it several times, no joy. I even put
a new Win 98 installation on another partition and tried PSP here
assuming it was an undetectable Windows problem. Again, no luck
problem recurred. Problem with Win Me too!

I can't imagine JASC have released PSP 7 with a screwed up browser
(and it used to work fine with v6.02).

I've tried several other apps with browser functionality and they
all show thumbnails properly.

So, my question is have other Canon owners had this problem too?
Could there be something about the Canon JPEG encoding that upsets
PSP, and not other programs? Is it because the JPEGs are 1-2MBs?
(Can't believe this.)

Selecting/deselecting thumbnail preferences, refreshing tree and
update thumbnail options all tried without success.

Any suggestions appreciated.

Richard W

 

[nahau]

Hi Richard,

I'm using PSP7 with no problems. Browsing folders display all thumbnails as it should. Some of my folders have 30+ jpeg files in them.
nahau

This isn't strictly a Canon related question but I wonder if any
other Canon users have had similar problems to me with PaintShopPro

• I ask mainly because this seems to have started around the time I

got my G1.

Problem basically is that if I browse a directory containing more
than a couple of JPGs it only displays thumbnails for 2 or 3 of
them, which makes it a complete pain to use!

I originally had PSP 6.02 - it worked fine for months, then roughly
around time I got the G1 it started failing to browse properly. I
assumed the installation had got corrupted, and when I saw V7 on
offer, I decided to buy this for some of the newer features,
assuming it would browse properly too. To my annoyance it didn't.
(Yes, I could have just reinstalled 6.02, I know, but at the price
I though V7 was a bargain).

I e-mailed JASC who suggested I delete all .jbf files to solve
problem - this worked for a day or two then problems started again.
Uninstalled it, re-installed it several times, no joy. I even put
a new Win 98 installation on another partition and tried PSP here
assuming it was an undetectable Windows problem. Again, no luck
problem recurred. Problem with Win Me too!

I can't imagine JASC have released PSP 7 with a screwed up browser
(and it used to work fine with v6.02).

I've tried several other apps with browser functionality and they
all show thumbnails properly.

So, my question is have other Canon owners had this problem too?
Could there be something about the Canon JPEG encoding that upsets
PSP, and not other programs? Is it because the JPEGs are 1-2MBs?
(Can't believe this.)

Selecting/deselecting thumbnail preferences, refreshing tree and
update thumbnail options all tried without success.

Any suggestions appreciated.

Richard W

 

[Kodiak Jackson]

Hi Richard,

I'm using PSP7, as well, with no problems. I have one folder with over 300 JPEGS (1-2MB), that loads with no problem. How much RAM are you using? I have 256MB.

This isn't strictly a Canon related question but I wonder if any
other Canon users have had similar problems to me with PaintShopPro

• I ask mainly because this seems to have started around the time I

got my G1.

Problem basically is that if I browse a directory containing more
than a couple of JPGs it only displays thumbnails for 2 or 3 of
them, which makes it a complete pain to use!

I originally had PSP 6.02 - it worked fine for months, then roughly
around time I got the G1 it started failing to browse properly. I
assumed the installation had got corrupted, and when I saw V7 on
offer, I decided to buy this for some of the newer features,
assuming it would browse properly too. To my annoyance it didn't.
(Yes, I could have just reinstalled 6.02, I know, but at the price
I though V7 was a bargain).

I e-mailed JASC who suggested I delete all .jbf files to solve
problem - this worked for a day or two then problems started again.
Uninstalled it, re-installed it several times, no joy. I even put
a new Win 98 installation on another partition and tried PSP here
assuming it was an undetectable Windows problem. Again, no luck
problem recurred. Problem with Win Me too!

I can't imagine JASC have released PSP 7 with a screwed up browser
(and it used to work fine with v6.02).

I've tried several other apps with browser functionality and they
all show thumbnails properly.

So, my question is have other Canon owners had this problem too?
Could there be something about the Canon JPEG encoding that upsets
PSP, and not other programs? Is it because the JPEGs are 1-2MBs?
(Can't believe this.)

Selecting/deselecting thumbnail preferences, refreshing tree and
update thumbnail options all tried without success.

Any suggestions appreciated.

Richard W

 

[Phil King]

I browse using PSP7.02 (and previously 7.00) with G1 jpg files with no problem at all - so I don't think what you describe is a Canon compression problem. You have gone to great lengths to solve the problem too.

I had another problem recently and contacted Jasc support here in the UK, and got a response within the hour - very impressive. It appears that a PSP installation can suffer from corrupt registry settings, and so by deleting these entries you can return to a fresh PSP installation with the minimum of effort. PSP regenerates it's registry entries when it launches for the first time. Here's what you do :

Windows START > Run
Type: regedit
Click Registry > Export Registry File > Save (make a backup !!)
Then go and delete the Jasc entries :
Click the + sign next to "HKEY_CURRENT_USER"
The list expands
Click the + sign next to "Software"
The list expands again
Click on the word "Jasc" and hit the Delete key on your keyboard.
Close registry editor.

I would be interested to see if this fixes the problem even temporarily whilst you find out what the real cause is - at least it only takes a minute.

If you want Jasc's mail to me explaining this, I can forward it to you when I'm at home...

Hope that helps,

Phil

This isn't strictly a Canon related question but I wonder if any
other Canon users have had similar problems to me with PaintShopPro

• I ask mainly because this seems to have started around the time I

got my G1.

Problem basically is that if I browse a directory containing more
than a couple of JPGs it only displays thumbnails for 2 or 3 of
them, which makes it a complete pain to use!

I originally had PSP 6.02 - it worked fine for months, then roughly
around time I got the G1 it started failing to browse properly. I
assumed the installation had got corrupted, and when I saw V7 on
offer, I decided to buy this for some of the newer features,
assuming it would browse properly too. To my annoyance it didn't.
(Yes, I could have just reinstalled 6.02, I know, but at the price
I though V7 was a bargain).

I e-mailed JASC who suggested I delete all .jbf files to solve
problem - this worked for a day or two then problems started again.
Uninstalled it, re-installed it several times, no joy. I even put
a new Win 98 installation on another partition and tried PSP here
assuming it was an undetectable Windows problem. Again, no luck
problem recurred. Problem with Win Me too!

I can't imagine JASC have released PSP 7 with a screwed up browser
(and it used to work fine with v6.02).

I've tried several other apps with browser functionality and they
all show thumbnails properly.

So, my question is have other Canon owners had this problem too?
Could there be something about the Canon JPEG encoding that upsets
PSP, and not other programs? Is it because the JPEGs are 1-2MBs?
(Can't believe this.)

Selecting/deselecting thumbnail preferences, refreshing tree and
update thumbnail options all tried without success.

Any suggestions appreciated.

Richard W

 

[nahau]

Hi Richard, Phil,

While this may delete the Jasc folder at HKEY_Current_User, it will not delete all instances of the Jasc software from the registry. A "find" for "Jasc" will stop on all instances and detetion of all entries will clean up all of it.
nahau

Phil King wrote:
I browse using PSP7.02 (and previously 7.00) with G1 jpg files with
no problem at all - so I don't think what you describe is a Canon
compression problem. You have gone to great lengths to solve the
problem too.

I had another problem recently and contacted Jasc support here in
the UK, and got a response within the hour - very impressive. It
appears that a PSP installation can suffer from corrupt registry
settings, and so by deleting these entries you can return to a
fresh PSP installation with the minimum of effort. PSP regenerates
it's registry entries when it launches for the first time. Here's
what you do :

Windows START > Run
Type: regedit
Click Registry > Export Registry File > Save (make a backup !!)
Then go and delete the Jasc entries :
Click the + sign next to "HKEY_CURRENT_USER"
The list expands
Click the + sign next to "Software"
The list expands again
Click on the word "Jasc" and hit the Delete key on your keyboard.
Close registry editor.

I would be interested to see if this fixes the problem even
temporarily whilst you find out what the real cause is - at least
it only takes a minute.

If you want Jasc's mail to me explaining this, I can forward it to
you when I'm at home...

Hope that helps,

Phil

This isn't strictly a Canon related question but I wonder if any
other Canon users have had similar problems to me with PaintShopPro

• I ask mainly because this seems to have started around the time I

got my G1.

Problem basically is that if I browse a directory containing more
than a couple of JPGs it only displays thumbnails for 2 or 3 of
them, which makes it a complete pain to use!

I originally had PSP 6.02 - it worked fine for months, then roughly
around time I got the G1 it started failing to browse properly. I
assumed the installation had got corrupted, and when I saw V7 on
offer, I decided to buy this for some of the newer features,
assuming it would browse properly too. To my annoyance it didn't.
(Yes, I could have just reinstalled 6.02, I know, but at the price
I though V7 was a bargain).

I e-mailed JASC who suggested I delete all .jbf files to solve
problem - this worked for a day or two then problems started again.
Uninstalled it, re-installed it several times, no joy. I even put
a new Win 98 installation on another partition and tried PSP here
assuming it was an undetectable Windows problem. Again, no luck
problem recurred. Problem with Win Me too!

I can't imagine JASC have released PSP 7 with a screwed up browser
(and it used to work fine with v6.02).

I've tried several other apps with browser functionality and they
all show thumbnails properly.

So, my question is have other Canon owners had this problem too?
Could there be something about the Canon JPEG encoding that upsets
PSP, and not other programs? Is it because the JPEGs are 1-2MBs?
(Can't believe this.)

Selecting/deselecting thumbnail preferences, refreshing tree and
update thumbnail options all tried without success.

Any suggestions appreciated.

Richard W

 

[EJN]

Richard -

First I have to say that I have just tried my PSPro7 in 'Browse' on a directory with a hundred or more images in it and no trouble at all. However I must also say that I don't use this facility so I don't know what would have happened before. But, I came across some little thing just a day or two ago and wonder if some EXTREMELY remote chance it has a bearing on your problem.

I think I found it by chance , although I'd SEEN it before so understood what I read. As it comes, if you do a 'Browse' on any one or more directories PSPro puts a file in the directory called 'browse' or something. I'd seen this but not bothered. Then, I found just a day or two ago that when PSPro opens, if you go to File/Preferences/General Program Prefs and look under the Browser tab you can turn OFF the little browse reference file being written to disk. Untick it. I just wonder .. if you have browsed and that file has been written because PSPro7 is 'new' on your machine , the contents of it are being upset by the NEW later browse and some conflict is occurring? Turn off the writing and see if the problem continues. Maybe you've already done that so what a waste of explanation !!!!! That's me all over, ever helpful, ever useless

EJN

This isn't strictly a Canon related question but I wonder if any
other Canon users have had similar problems to me with PaintShopPro

• I ask mainly because this seems to have started around the time I

got my G1.

Problem basically is that if I browse a directory containing more
than a couple of JPGs it only displays thumbnails for 2 or 3 of
them, which makes it a complete pain to use!

I originally had PSP 6.02 - it worked fine for months, then roughly
around time I got the G1 it started failing to browse properly. I
assumed the installation had got corrupted, and when I saw V7 on
offer, I decided to buy this for some of the newer features,
assuming it would browse properly too. To my annoyance it didn't.
(Yes, I could have just reinstalled 6.02, I know, but at the price
I though V7 was a bargain).

I e-mailed JASC who suggested I delete all .jbf files to solve
problem - this worked for a day or two then problems started again.
Uninstalled it, re-installed it several times, no joy. I even put
a new Win 98 installation on another partition and tried PSP here
assuming it was an undetectable Windows problem. Again, no luck
problem recurred. Problem with Win Me too!

I can't imagine JASC have released PSP 7 with a screwed up browser
(and it used to work fine with v6.02).

I've tried several other apps with browser functionality and they
all show thumbnails properly.

So, my question is have other Canon owners had this problem too?
Could there be something about the Canon JPEG encoding that upsets
PSP, and not other programs? Is it because the JPEGs are 1-2MBs?
(Can't believe this.)

Selecting/deselecting thumbnail preferences, refreshing tree and
update thumbnail options all tried without success.

Any suggestions appreciated.

Richard W

 

[Thomas M]

Hi Richard,

I use PSP 6.02, win98se and as with the other replies in the thread don't have any of the problems you describe. Often when transferring large amounts of files from backups or other drives I get corrupted PSP formatted files that have a saved command history but never with jpg's.

I believe Jasc priorities for the browser runs a second place to the programs editing features. I've had lockups and scrolling problems with earlier versions, although I haven't had any problems with PSP since upgrading to 256 K of quality ram. When using 128K I often had unrelated problems. You might try to delete the browser database file pspbrwse.jpg from the directories, uninstalling, then cleaning up the registry as suggested in the other posts and reinstalling. -tom-

This isn't strictly a Canon related question but I wonder if any
other Canon users have had similar problems to me with PaintShopPro

• I ask mainly because this seems to have started around the time I

got my G1.

Problem basically is that if I browse a directory containing more
than a couple of JPGs it only displays thumbnails for 2 or 3 of
them, which makes it a complete pain to use!

I originally had PSP 6.02 - it worked fine for months, then roughly
around time I got the G1 it started failing to browse properly. I
assumed the installation had got corrupted, and when I saw V7 on
offer, I decided to buy this for some of the newer features,
assuming it would browse properly too. To my annoyance it didn't.
(Yes, I could have just reinstalled 6.02, I know, but at the price
I though V7 was a bargain).

I e-mailed JASC who suggested I delete all .jbf files to solve
problem - this worked for a day or two then problems started again.
Uninstalled it, re-installed it several times, no joy. I even put
a new Win 98 installation on another partition and tried PSP here
assuming it was an undetectable Windows problem. Again, no luck
problem recurred. Problem with Win Me too!

I can't imagine JASC have released PSP 7 with a screwed up browser
(and it used to work fine with v6.02).

I've tried several other apps with browser functionality and they
all show thumbnails properly.

So, my question is have other Canon owners had this problem too?
Could there be something about the Canon JPEG encoding that upsets
PSP, and not other programs? Is it because the JPEGs are 1-2MBs?
(Can't believe this.)

Selecting/deselecting thumbnail preferences, refreshing tree and
update thumbnail options all tried without success.

Any suggestions appreciated.

Richard W

 

[Richard W]

Hi all (Mike, Nahau, Kodiak, Phil, EJM & Thomas):

Thanks for you suggestions but have tried most of these unfortunately:

Mike - it's definitely the JPG thumbnails not thumbnails for THMs (which are ignored) that aren't showing up unfortunately - if I double-click the blank thumbnail the file opens fine. Workflow is essentially 1-200 JPG from 340MB microdrive to hard disk via card reader.

Kodiak - 256MB RAM too, as you say it can (used to) handle 100s of files in a folder with no problem.

Phil/Nahau - tried manually editing registry with Norton Registry Editor

removing all JASC and PSP settings (avoiding the hundereds of things containing PSP in them unrelated to PSP itself!). There is in fact a kind of a hack/keystroke too to reset the registry which I'll mention later. I'll try your suggested method Phil and see though.

EJN - unfortunately already tried turning this on and off. I'm suspicious it somehow isn't updating or creating these filesm ( .jbf) correctly though and cannot figure out why.

Thomas - PSP 6.02 used to work fine for me too I assumed it's installation had been corrupted and can't understand why a newly installed PSP 7 (with or without 7.02 patch) does the same. 256MB. Deleting the pspbrwse.jbf files was JASCs idea too but it didn't work

I've hit CTRL-ALT-DEL a couple of times recently and found multiple instances of PSP listed as NOT RESPONDING even with no PSP window on screen - very odd.

What I fail to understand is why I should get the same problem on a WinME and a second Win 98 installation I've got on the same machine (assuming my first Win 98 installation is screwed up somehow). (I've got multiple OSes booting from different partitions).

Thanks for your suggestions.

By the way here's a link to a PSP FAQ which may have some useful hints and tips:

http://members.aol.com/psptopten/topten.html

Ther tip to reset PSP registry settings is here and is done by holding Ctrl and Alt together as you double-click on PSP icon to run it - timing is tricky but a little box appears asking if you want to reset registry settings - as you can guess it didn't work!

Richard W

 

[nahau]

Hi Richard,
A coulple questions.....
Did both OS's contain PSP6 prior to installing Ver7?
Did you uninstall PSP6 before installing Ver7...or did you just install over it?

Did you clean out the registry, (if you did the PSP6 uninstall) of all instances of PSP6, before installing Ver7?

I still think you need to get rid of everything associated with Jasc and PSP7, and PSP6 that is in the registry, then go back and try a clean install of Ver7. Just because you ran a PSP registry reset, doesn't mean diddly if the program is only looking for Key entries and not comparing data contained in the key...in other word, the reset program may only be checking to see if the Key "names" are there...not necessarily the content. Thereby not really doing anything to correct corrupted entries. You also need to do a find of all Jasc/PSP6/7 in Windows to ensure all program remnants are removed from System files, etc. Again, during installs, the program may find an existing (remnant) entry left over from a previous install and "not" rewrite over it since it "thinks" the existing entry is already valid. If you already did all of this, then disregard this post....however, if you did not, I highly recommend you do the above...at this point, you have nothing to lose and you can at least start with a "clean install" of PSP.

On a side note, I see you have Norton on your system...you may want to run System Check (Norton Utilities) to see how many problems it finds. Many remnant program/registry entries will show up in System check if they are invalid references. Good luck!
nahau

Hi all (Mike, Nahau, Kodiak, Phil, EJM & Thomas):

Thanks for you suggestions but have tried most of these unfortunately:

Mike - it's definitely the JPG thumbnails not thumbnails for THMs
(which are ignored) that aren't showing up unfortunately - if I
double-click the blank thumbnail the file opens fine. Workflow is
essentially 1-200 JPG from 340MB microdrive to hard disk via card
reader.

Kodiak - 256MB RAM too, as you say it can (used to) handle 100s of
files in a folder with no problem.

Phil/Nahau - tried manually editing registry with Norton Registry
Editor
removing all JASC and PSP settings (avoiding the hundereds of
things containing PSP in them unrelated to PSP itself!). There is
in fact a kind of a hack/keystroke too to reset the registry which
I'll mention later. I'll try your suggested method Phil and see
though.

EJN - unfortunately already tried turning this on and off. I'm
suspicious it somehow isn't updating or creating these filesm
( .jbf) correctly though and cannot figure out why.

Thomas - PSP 6.02 used to work fine for me too I assumed it's
installation had been corrupted and can't understand why a newly
installed PSP 7 (with or without 7.02 patch) does the same. 256MB.
Deleting the pspbrwse.jbf files was JASCs idea too but it didn't
work

I've hit CTRL-ALT-DEL a couple of times recently and found multiple
instances of PSP listed as NOT RESPONDING even with no PSP window
on screen - very odd.

What I fail to understand is why I should get the same problem on a
WinME and a second Win 98 installation I've got on the same machine
(assuming my first Win 98 installation is screwed up somehow).
(I've got multiple OSes booting from different partitions).

Thanks for your suggestions.

By the way here's a link to a PSP FAQ which may have some useful
hints and tips:

http://members.aol.com/psptopten/topten.html

Ther tip to reset PSP registry settings is here and is done by
holding Ctrl and Alt together as you double-click on PSP icon to
run it - timing is tricky but a little box appears asking if you
want to reset registry settings - as you can guess it didn't work!

Richard W

 

[Richard W]

Hi Nahau

Old version of PSP was present in the one Win 98 partition, but I deliberately reformatted the other and reinstalled Win 98, then installed PSP 7 as I assumed that Windows/registry was corrupted in other partition (I'd also decided it was time for a reinstall because other Win 98 version was taking ages to boot and I wanted a leaner setup).

The only potential old files data could be some leftover .jbf files in directories on a shared data partition but I thought I'd deleted them, perhaps not.

I'm starting to wonder whether I have some other software which is causing conflicts with PSP. When I get time I'll reinstall again and see if any particular app installation causes PSP to fail.

Thanks again.

Richard W