Overheating problem, will return it

[Komjazz]

Been using this camera for about a week, this is amazing camera, I bought it from best buy which is the last one they have in their stock.
As I also work as a musician. Be able to continue recording in 4K while control it with my phone is a must.

The unit that I got shut down often, I use it mostly outdoor and I live in Miami which is hot.

I'll return it today, sadly, this is the thing that Sony should be able to it before the camera came out. This is unacceptable for me. I paid a lot of money for this, expecting professional camera, but it's just another unreliable camera. Think about it, if you interview someone and the camera shut down between the interview, that just not good.

The camera is amazing on taking pictures, but as I say, we paid a lot of money for this. I think Sony just want push to ship and lunch this as fast as they could and they don't care. I just hope that they will come up with new firmware soon, then I'll buy it again.

If you just want to take the pictures with this camera that's great, but if Sony advertise as 4K internal recording and it does work just a little while, that's kind of not true.

Please Sony, fix this!!

Here is another person that have this overheating problem

 

[JurijTurnsek]

Please try out all of the suggestions that have been posted to mitigate this overheating problem before returning it - extend the LCD, turn the brightness all the way down or turn if off completely since you are using the mobile app.

Please tell us how fast does the overheating occur, so others in similar climate conditions can get some idea of what to expect.

 

[Komjazz]

Please try out all of the suggestions that have been posted to mitigate this overheating problem before returning it - extend the LCD, turn the brightness all the way down or turn if off completely since you are using the mobile app.

Please tell us how fast does the overheating occur, so others in similar climate conditions can get some idea of what to expect.

Already try all the suggestions, extended the LCD help just a little and turn it off does not help. If you can get it pass first 30min. (Due to 30 min. limit) Then you will not get it pass another 30 min.

I already returned it. So, that's all I know. Overheating Issue is real and please just try it. It's a great camera if you just want to take pictures, but if you also want to use it in 4K video for real. I don't really think that it's great for that. (just for my opinion, everybody has differents need)

Thank you

Kom

 

[Steve W]

Please try out all of the suggestions that have been posted to mitigate this overheating problem before returning it - extend the LCD, turn the brightness all the way down or turn if off completely since you are using the mobile app.

Please tell us how fast does the overheating occur, so others in similar climate conditions can get some idea of what to expect.

Has anyone done recording with a small field monitor? Would this relieve enough of the internally generated heat to solve the problem? Others have not had as sever an issue as has been reported here but I know everyones milage will vary.

I bought the camera mostly for still but I did plan to try to start doing some video work with it so I want to know what the future holds. Thanks for all the testing everyone is doing.

 

[JurijTurnsek]

Please try out all of the suggestions that have been posted to mitigate this overheating problem before returning it - extend the LCD, turn the brightness all the way down or turn if off completely since you are using the mobile app.

Please tell us how fast does the overheating occur, so others in similar climate conditions can get some idea of what to expect.

Has anyone done recording with a small field monitor? Would this relieve enough of the internally generated heat to solve the problem? Others have not had as sever an issue as has been reported here but I know everyones milage will vary.

I bought the camera mostly for still but I did plan to try to start doing some video work with it so I want to know what the future holds. Thanks for all the testing everyone is doing.

An external recorder can record "forever" and will not overheat. But the whole point of 4K in A7RII is that it can be recorded internally.

 

[havanna60]

Hm this is a copy of this message http://www.dpreview.com/forums/post/56324135 What was your goal to duplicate your post? I guess, you are terribly angry at Sony. Sony cameras do everheat, unfortunately. I have an A5100 which is an amazing video camera, but not for concerts, interviews or events. For concerts I bought an Atomos Ninja2 for my A5100; now they both together are an excellent combo for the job.

I guess Sony included internal 4K video feature only for occasional videographers. For 4K full-frame low light (indoor) concert and event videography, you'd better buy Shogun. I don't really trust the worarounds/hacks to mitigate the overheating problem of A7Rii (just like A5100, A6000, NEX5, NEX7, and so on and forth); Shogun is the only way.

There is another tremendous advantage of using Shogun: huge (SSD) hard disks can be used for storing the immense sizes of 4K files, and they can be used directly as USB3 disks for editing; no need for copying (and transcoding).

Miki

 

[Steve W]

Please try out all of the suggestions that have been posted to mitigate this overheating problem before returning it - extend the LCD, turn the brightness all the way down or turn if off completely since you are using the mobile app.

Please tell us how fast does the overheating occur, so others in similar climate conditions can get some idea of what to expect.

Has anyone done recording with a small field monitor? Would this relieve enough of the internally generated heat to solve the problem? Others have not had as sever an issue as has been reported here but I know everyones milage will vary.

I bought the camera mostly for still but I did plan to try to start doing some video work with it so I want to know what the future holds. Thanks for all the testing everyone is doing.

An external recorder can record "forever" and will not overheat. But the whole point of 4K in A7RII is that it can be recorded internally.

I didn't say external recorder. I said "Field Monitor" like Sony CLM-FHD5 or SmallHD AC7, DP4, or DP7s that do not have recorders in them. They are just displays! There are some off brand ones that start at $130 and up.

 

[kamituel]

Hm this is a copy of this message http://www.dpreview.com/forums/post/56324135 What was your goal to duplicate your post? I guess, you are terribly angry at Sony.

Why this passive aggressive tone? OP has a right to be displeased with the camera that fails to accomplish the tasks it is advertised to do. Even if the issue is minor to some, it might be a deal breaker to the others - as you can see in the responses to the original post OP posted.

It's actually good it's a review this time. As a consumer and potential buyer, I'm not interested in 5-star reviews. I usually want to buy gear badly enough without them Those lower ratings are what I'm looking for - not because those are more credible than 5-starrers. No. But because they tend to focus on disadvantages more, and I can later asses whether those are valid or not myself.

Sony cameras do everheat, unfortunately.

I guess Sony included internal 4K video feature only for occasional videographers.

Which should result in lower scores in reviews. Unless Sony would state "our camera record 4k, but not in Miami or other hot locations"

 

[nagi603]

Miki Nemeth wrote:
Sony cameras do everheat, unfortunately.

I guess Sony included internal 4K video feature only for occasional videographers.

Which should result in lower scores in reviews. Unless Sony would state "our camera record 4k, but not in Miami or other hot locations"

 

[JurijTurnsek]

Please try out all of the suggestions that have been posted to mitigate this overheating problem before returning it - extend the LCD, turn the brightness all the way down or turn if off completely since you are using the mobile app.

Please tell us how fast does the overheating occur, so others in similar climate conditions can get some idea of what to expect.

Has anyone done recording with a small field monitor? Would this relieve enough of the internally generated heat to solve the problem? Others have not had as sever an issue as has been reported here but I know everyones milage will vary.

I bought the camera mostly for still but I did plan to try to start doing some video work with it so I want to know what the future holds. Thanks for all the testing everyone is doing.

An external recorder can record "forever" and will not overheat. But the whole point of 4K in A7RII is that it can be recorded internally.

I didn't say external recorder. I said "Field Monitor" like Sony CLM-FHD5 or SmallHD AC7, DP4, or DP7s that do not have recorders in them. They are just displays! There are some off brand ones that start at $130 and up.

That would be the same as turning the LCD off and just using the EVF. I bet some here can test this.

 

[EpyonXero]

How about some data. How long does it record before overheating? Which modes? In sunlight or in shade? As a review this post is useless without more information, right now its just a complaint.

 

[kamituel]

Miki Nemeth wrote:
Sony cameras do everheat, unfortunately.

I guess Sony included internal 4K video feature only for occasional videographers.

Which should result in lower scores in reviews. Unless Sony would state "our camera record 4k, but not in Miami or other hot locations"

 

[Komjazz]

Hm this is a copy of this message http://www.dpreview.com/forums/post/56324135 What was your goal to duplicate your post? I guess, you are terribly angry at Sony. Sony cameras do everheat,

I'm sorry about this, as I new here, I thought this section is for my review for the camera. I posted that comment before posted the review here. Of course, I angry at Sony, but not that big problem, I still using Sony 4K camcorder and action cam, and just order new one last night but I just want people to know about this problem that is my goal. Again, sorry for this.

I guess Sony included internal 4K video feature only for occasional videographers. For 4K full-frame low light (indoor) concert and event videography, you'd better buy Shogun. I don't really trust the worarounds/hacks to mitigate the overheating problem of A7Rii (just like A5100, A6000, NEX5, NEX7, and so on and forth); Shogun is the only way.

There is another tremendous advantage of using Shogun: huge (SSD) hard disks can be used for storing the immense sizes of 4K files, and they can be used directly as USB3 disks for editing; no need for copying (and transcoding).

Miki

I don't understand that if you want to pay a lot of money to the device that advertised as they can do it all. Then I expect it to be able to do it all as they advertised. Did Sony mentioned in the advertised that internal 4K video feature only for occasional videographers? I don't think so. Different persons have different needs, I need something small like a7RII but also can do the thing as they advertised without spending more money buying an external monitor, make it large and hard to carry.

Thank you for your comment!

Kom

 

[SirSeth]

Is it a matter of the camera not doing what one imagines could be possible or is the camera flawed? Without more information it's impossible to tell. For example, did you try to record a 60min. concert in direct sun on a 85 deg. day and then cry foul because the camera is flawed? (BTW, that would be a miracle if a FF camera accomplished 4K internal under these conditions).

This happens all the time. Expectations are beyond what is practical with the current design and then users blame anything but their own unrealistic expectation and imaginations.

Or your camera unit, or Sony as a company, is letting you down. But without any real info, it's impossible for anyone to glean anything useful by your "review."

Best, Seth

 

[Komjazz]

Miki Nemeth wrote:
Sony cameras do everheat, unfortunately.

I guess Sony included internal 4K video feature only for occasional videographers.

Which should result in lower scores in reviews. Unless Sony would state "our camera record 4k, but not in Miami or other hot locations"

 

[Komjazz]

How about some data. How long does it record before overheating? Which modes? In sunlight or in shade? As a review this post is useless without more information, right now its just a complaint.

Thank you, sorry about the missing info,

I got about 20min in room temp. without A/C APS-C mode XAVC S 4K: 3840 x 2160 30p/100Mbps indoor. The LCD is to the camera body. Here is the clip from the place.

Another test, (I already deleted the files.) is in the room with A/C on.

I've got about 22min A/C APS-C mode XAVC S 4K: 3840 x 2160 30p/100Mbps indoor. The LCD is not to the camera body.

 

[Komjazz]

Is it a matter of the camera not doing what one imagines could be possible or is the camera flawed? Without more information it's impossible to tell. For example, did you try to record a 60min. concert in direct sun on a 85 deg. day and then cry foul because the camera is flawed? (BTW, that would be a miracle if a FF camera accomplished 4K internal under these conditions).

This happens all the time. Expectations are beyond what is practical with the current design and then users blame anything but their own unrealistic expectation and imaginations.

Or your camera unit, or Sony as a company, is letting you down. But without any real info, it's impossible for anyone to glean anything useful by your "review."

Best, Seth

Thank you Seth,

I do most of the concert and recital indoor. I already post some of the data in another comment. It might be my fault that I expecting a lot of things from this camera. I'm sorry for my bad review. I just posted something that come from a real user. But if you want more info you can just ask.

Thank you for your comment,

Kom

 

[Steve W]

Please try out all of the suggestions that have been posted to mitigate this overheating problem before returning it - extend the LCD, turn the brightness all the way down or turn if off completely since you are using the mobile app.

Please tell us how fast does the overheating occur, so others in similar climate conditions can get some idea of what to expect.

Has anyone done recording with a small field monitor? Would this relieve enough of the internally generated heat to solve the problem? Others have not had as sever an issue as has been reported here but I know everyones milage will vary.

I bought the camera mostly for still but I did plan to try to start doing some video work with it so I want to know what the future holds. Thanks for all the testing everyone is doing.

An external recorder can record "forever" and will not overheat. But the whole point of 4K in A7RII is that it can be recorded internally.

I didn't say external recorder. I said "Field Monitor" like Sony CLM-FHD5 or SmallHD AC7, DP4, or DP7s that do not have recorders in them. They are just displays! There are some off brand ones that start at $130 and up.

That would be the same as turning the LCD off and just using the EVF. I bet some here can test this.

Actually it means turning off Both the LCD and EVF. I thought you could do this but I'm not sure. Maybe someone who has used the external monitor knows for sure. Or maybe one has to be left on to drive the external display.

 

[Steve W]

There needs to be a reasonable operating range for temperature to make a product useful.

Cell phones typically want to operate from -10C to 60C which is 14 deg. F to 140 deg. F

Even better if they operate down to -20C or -14F.

For Camera I would want to see -20 to 42C or -4F to +107F but that's me.

Hey even jets can't land at some airports if the ground temp is greater than 100F for a long period of time since the pavement of the runway won't handle the force of the plane landing

 

[Lieslayer]

100mbps or 60mbps or 50mbps? details of settings would help...