My E-5 has major problem

[Dan]

Since he hand carried it in, it's the holidays, and it's an E5!

They have provided loaners in the past to folks using their currently uber camera!

I'll just say...it never hurts to ask!

Good luck with the repair,

Dan

 

[John Brawley]

I got a loaner when my E1 went in for repair. I didn't ask they just handed one over !
JB

--
John Brawley
Cinematographer
Sydney Australia
http://www.johnbrawley.com
http://johnbrawley.wordpress.com/

 

[nazca8]

They didn't offer any loaner, but I did ask if I can get one (they have lots of Oly on their display case), but they said no. Luckily I still have my trusty old E-510 as a backup (over 26,000 attenuations with no problem), which I was going to sell on eBay, but now I'm keeping as a backup.

 

[John King]

Gidday NC

They didn't offer any loaner, but I did ask if I can get one (they have lots of Oly on their display case), but they said no. Luckily I still have my trusty old E-510 as a backup (over 26,000 attenuations with no problem), which I was going to sell on eBay, but now I'm keeping as a backup.

Even though I bought an E-30 over a year ago, I still have my trusty E-1 and E-510 ... I use my E-510 about 20~30% of the time; and my E-1 when I feel like it ... .

--
Regards, john from Melbourne, Australia.
(see profile for current gear)
Please do not embed images from my web site without prior permission
I consider this to be a breach of my copyright.
-- -- --

The Camera doth not make the Man (or Woman) ...
Perhaps being kind to cats, dogs & children does ...

Gallery: http://canopuscomputing.com.au/gallery2/main.php



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[nazca8]

My E-5 is still not ready yet and no calls or email from Olympus support; even though it's past the estimated Jan 5th completion date. Had to dig through Oly website to find the correct customer service number. Once I got through, the rep told me that it's waiting for parts from Japan and they hope to have it ready next week; if the parts arrive. With my upcoming trip next Sunday, I'm afraid I won't be able to get it back on time. Sigh... Will let you know how it goes next week.

--
Southern California, USA

 

[WGArts2]

My E-5 is still not ready yet and no calls or email from Olympus support; even though it's past the estimated Jan 5th completion date. Had to dig through Oly website to find the correct customer service number. Once I got through, the rep told me that it's waiting for parts from Japan and they hope to have it ready next week; if the parts arrive. With my upcoming trip next Sunday, I'm afraid I won't be able to get it back on time. Sigh... Will let you know how it goes next week.

Tell them about your trip. Explain that's why you bought the camera. Ask for a loaner. Can't hurt and they may well say yes.

 

[Dan]

Definitely agree with WG on this...though I would have done it 7 days ago!

Good luck...Dan

 

[nazca8]

Thanks, will definitely try that next week if they can't get it fixed by Thursday.

--
Southern California, USA

 

[nazca8]

Got my E-5 back yesterday and everything seems to work fine now. I actually got the call from Oly on Monday, but was too busy with work and couldn't pick it up until yesterday. Since I picked it up just before they closed shop at 4pm, all the technicians has already left, so I couldn't get any detailed info about what's the real problem was from them. On the repair slip, this is what they put down,

"Replaced finder unit and main circuit board. Adjusted, checked all functions and cleaned. Fimware updated."

Well, I can tell you that the firmware is still 1.0, so not sure why they said it's updated. They didn't mentioned anything about the metering unit, unless that's what's on the main circuit board that got replaced.

Anyway, I haven't had a chance to play with it much, but will do so on my trip this upcoming week. I'll try to update you on how the camera performs throughout my trip.

Thanks again to all of you for your efforts to help me resolve this odd problem with my E-5. Hopefully this will be the last time my E-5 spend anytime at Oly repair shop.

Andy

--
Southern California, USA

 

[John King]

Great Andy

Thanks for letting us know.

Sounds like you got a new camera with the old serial number stuck on it (I'm not kidding ... I had a cell phone that was "repaired" like this. Same s/no., just all made in different countries - Finland, Malaysia, Korea and back to Finland ... ).

Hope it works well for you from now on.

--
Regards, john from Melbourne, Australia.
(see profile for current gear)
Please do not embed images from my web site without prior permission
I consider this to be a breach of my copyright.
-- -- --

The Camera doth not make the Man (or Woman) ...
Perhaps being kind to cats, dogs & children does ...

Gallery: http://canopuscomputing.com.au/gallery2/main.php



Bird Control Officers on active service.

Member of UK (and abroad) Photo Safari Group

 

[olyflyer]

Sounds like you got a new camera with the old serial number stuck on it (I'm not kidding ... I had a cell phone that was "repaired" like this. Same s/no., just all made in different countries - Finland, Malaysia, Korea and back to Finland ... ).

Nonsense. No serious company will just change the sticker. Besides, where would they get the stickers from? OK, I know, you can buy anything in China, probably even "original" stickers, but I mean No serious company will just change the sticker in any case. What would Olympus gain in not admitting that they have replaced the camera?

 

[herebefore]

Got my E-5 back yesterday and everything seems to work fine now. I actually got the call from Oly on Monday, but was too busy with work and couldn't pick it up until yesterday. Since I picked it up just before they closed shop at 4pm, all the technicians has already left, so I couldn't get any detailed info about what's the real problem was from them. On the repair slip, this is what they put down,

"Replaced finder unit and main circuit board. Adjusted, checked all functions and cleaned. Fimware updated."

Well, I can tell you that the firmware is still 1.0, so not sure why they said it's updated. They didn't mentioned anything about the metering unit, unless that's what's on the main circuit board that got replaced.

Firmware up-date would be required if they changed the board containing the firmware chip... Since they changed the main-board... that probably holds the firmware (it gotta live somewhere).

Andy

--
Southern California, USA

--
Larry Lynch
Mystic, Connecticut

In all matters of opinion, our adversaries are insane.
Oscar Wilde

 

[John King]

Sounds like you got a new camera with the old serial number stuck on it (I'm not kidding ... I had a cell phone that was "repaired" like this. Same s/no., just all made in different countries - Finland, Malaysia, Korea and back to Finland ... ).

Nonsense. No serious company will just change the sticker. Besides, where would they get the stickers from? OK, I know, you can buy anything in China, probably even "original" stickers, but I mean No serious company will just change the sticker in any case. What would Olympus gain in not admitting that they have replaced the camera?

The company was Nokia. The phone was a Nokia model 5110. The fifth one worked for over ten years. I still have the repair receipts (and the phone ... ). The phone ALWAYS came back with the same serial number, but was made in different countries. Pretty obvious.

What benefit do I have in telling anything other than the absolute truth in this? NONE.

You keep telling people what happened to them , when you were in another country .

You're getting further off the planet everyday. Go talk to someone who cares about it. Or buy a better quality tin foil hat ...

--

-

 

[Claus A]

Good that you got it sorted out!

BTW, 'finder unit' - that's where the exposure meter is located.

Regarding firmware: In Olympus Studio Camera Control you see more than on the camera LCD (more numbers after the decimal point, like 1.034). So perhaps you do have a slightly newer firmware now

Cheers,

Claus.

--

... when the photograph annihilates itself as medium to be no longer a sign but the thing itself...