Multiple G3 defective units UPDATED.

[Greg Henry82713]

Tony,

Sorry... wasn't ignoring your post - just have been busy at work and have limited time to check all the posts.

To answer: Did the mirror test. It's not level. ;-) Thanks for the tip, though.

Greg

Hi,

I carried out my own test.

Checked with a metre long spirit level, the radiator you see is
100% level.

I mounted the camera on a desk at the other side of the room and
with the camera actually sitting on top of the spirit level which
was also showing 100% level I took the shot below.

The blue part is simply a level rectangular selection crop done in
PaintShop.

My G3 seems fine.

Ian.

 

[tony gant]

sorry to hear it,hope you get it sorted..

Sorry... wasn't ignoring your post - just have been busy at work
and have limited time to check all the posts.

To answer: Did the mirror test. It's not level. ;-) Thanks for
the tip, though.

Greg

Hi,

I carried out my own test.

Checked with a metre long spirit level, the radiator you see is
100% level.

I mounted the camera on a desk at the other side of the room and
with the camera actually sitting on top of the spirit level which
was also showing 100% level I took the shot below.

The blue part is simply a level rectangular selection crop done in
PaintShop.

My G3 seems fine.

Ian.

 

[Roger Nordin]

My S45 seems to tilt images a bit left, about 0,3% (5 pixels vertical on 1822 horizontal pixels). Did my test by placing the camera on the middle of a table, putting a ruler at the end of the table, and shooting it. So the object shot and the camera shared the same base.

Oh well, don't think it's a problem for me, I frame my pictures using the LCD most of the time, and use the LCD to level my tilt adjustment on my tripod as well. Have shot thousands of pictures and never before thought of it as being a problem. But I guess the degree of the problem varies, and so does the application where each person use the camera.

Regards,
Roger

I noticed it first when I came back from my holiday. In a lot of
shots taken with my new S45 I had the idea that "next time I should
tilt the camera a little more to the right to get a horizontal
horizon".

Reading your posting I got a deja-vu. I sat up my tripod and shot
some horizontal aligned things... and damn! Every shot is tilted to
the left!

 

[CsabX]

Yesterday I posted a note about my new G3 taking photos that
appeared "slanted" from right to left, as though the camera were
being held a bit crooked. After leveling it up on a tripod and
taking photos of a brick wall which was also level to the camera,
it was revealed that this camera had a misaligned CCD.

I took the camera back to the retailer, and they pulled out a
replacement. We powered it up and the clerk, wide-eyed, says,
"Damn, this one does it also!" We take another camera out of the
case. This one too, as does the last one they have, even moreso
than my own did. By this time a manager was involved and he too,
sees the "slant" on the LCD. He pulls the units out of the case to
be sent back.

I then travel 3 miles up the road to Ritz Camera. They have only
one display unit, but it too, shows this alignment problem.

Leaving, I make my final stop - Best Buys. They have 13 G3s in
stock. We look at the display, and bingo! Same problem. They
pull three new units and one "open box" unit out, power them up,
and we see the same misaligned images. Only one came close to
looking normal on it's LCD, but we displayed the image taken on a
computer monitor and the slant became visible at this size.

Now, a couple of boo boos here and there are predicted. I guess
it's even possible for a store to get a bad batch of an item that
shipped before the maker was aware of this. Three stores however,
and every unit? My guess and personal opinion, is eihter 1) There
was a whole truck load of these defects and the truck/shipper made
deliveries to all of these stores since they're close. Or, 2)
Canon's quality control department is being overworked .

Anyway - that's the update.

--
My dirty uploads: http://www3.photosig.com/viewuser.php?id=43271

 

[Greg Henry82713]

Your subject line asked. "No new information on tilting???"

Today I called two stores outside of the immediate area where there were so many of these defects, and explained to them what happened. They found units in their stores that had this problem as well. A third store (another Best Buy) had employees that seemed to have the "ok, so what?" attitude, so I didn't even bother going into details with them.

So far, I have had no response from Canon to the email I sent, or the faxed letter to the number they gave me for a "quality control" manager's attention.

If they do reply to address the issue, I'll post. The stores however, are supposedly contacting their Canon reps to address the issue.

Greg
--------------------

Yesterday I posted a note about my new G3 taking photos that
appeared "slanted" from right to left, as though the camera were
being held a bit crooked. After leveling it up on a tripod and
taking photos of a brick wall which was also level to the camera,
it was revealed that this camera had a misaligned CCD.

I took the camera back to the retailer, and they pulled out a
replacement. We powered it up and the clerk, wide-eyed, says,
"Damn, this one does it also!" We take another camera out of the
case. This one too, as does the last one they have, even moreso
than my own did. By this time a manager was involved and he too,
sees the "slant" on the LCD. He pulls the units out of the case to
be sent back.

I then travel 3 miles up the road to Ritz Camera. They have only
one display unit, but it too, shows this alignment problem.

Leaving, I make my final stop - Best Buys. They have 13 G3s in
stock. We look at the display, and bingo! Same problem. They
pull three new units and one "open box" unit out, power them up,
and we see the same misaligned images. Only one came close to
looking normal on it's LCD, but we displayed the image taken on a
computer monitor and the slant became visible at this size.

Now, a couple of boo boos here and there are predicted. I guess
it's even possible for a store to get a bad batch of an item that
shipped before the maker was aware of this. Three stores however,
and every unit? My guess and personal opinion, is eihter 1) There
was a whole truck load of these defects and the truck/shipper made
deliveries to all of these stores since they're close. Or, 2)
Canon's quality control department is being overworked .

Anyway - that's the update.

--
My dirty uploads: http://www3.photosig.com/viewuser.php?id=43271

 

[Greg Henry82713]

OH, and a "P.S."...

I mentioned the thread someone else wrote on here about how they were experiencing this same issue with some S-50 units from Canon as well, to one store. He tried three of their S-50s while I was on the phone, and two of them had the tilt problem, and one did not. As we were hanging up he was looking for the Canon rep's phone number.

Greg
--------------------------

Today I called two stores outside of the immediate area where there
were so many of these defects, and explained to them what happened.
They found units in their stores that had this problem as well. A
third store (another Best Buy) had employees that seemed to have
the "ok, so what?" attitude, so I didn't even bother going into
details with them.

So far, I have had no response from Canon to the email I sent, or
the faxed letter to the number they gave me for a "quality control"
manager's attention.

If they do reply to address the issue, I'll post. The stores
however, are supposedly contacting their Canon reps to address the
issue.

Greg
--------------------

Yesterday I posted a note about my new G3 taking photos that
appeared "slanted" from right to left, as though the camera were
being held a bit crooked. After leveling it up on a tripod and
taking photos of a brick wall which was also level to the camera,
it was revealed that this camera had a misaligned CCD.

I took the camera back to the retailer, and they pulled out a
replacement. We powered it up and the clerk, wide-eyed, says,
"Damn, this one does it also!" We take another camera out of the
case. This one too, as does the last one they have, even moreso
than my own did. By this time a manager was involved and he too,
sees the "slant" on the LCD. He pulls the units out of the case to
be sent back.

I then travel 3 miles up the road to Ritz Camera. They have only
one display unit, but it too, shows this alignment problem.

Leaving, I make my final stop - Best Buys. They have 13 G3s in
stock. We look at the display, and bingo! Same problem. They
pull three new units and one "open box" unit out, power them up,
and we see the same misaligned images. Only one came close to
looking normal on it's LCD, but we displayed the image taken on a
computer monitor and the slant became visible at this size.

Now, a couple of boo boos here and there are predicted. I guess
it's even possible for a store to get a bad batch of an item that
shipped before the maker was aware of this. Three stores however,
and every unit? My guess and personal opinion, is eihter 1) There
was a whole truck load of these defects and the truck/shipper made
deliveries to all of these stores since they're close. Or, 2)
Canon's quality control department is being overworked .

Anyway - that's the update.

--
My dirty uploads: http://www3.photosig.com/viewuser.php?id=43271

 

[Rafa Spain]

I mentioned the thread someone else wrote on here about how they
were experiencing this same issue with some S-50 units from Canon
as well, to one store. He tried three of their S-50s while I was
on the phone, and two of them had the tilt problem, and one did
not. As we were hanging up he was looking for the Canon rep's
phone number.

Greg
--------------------------

Today I called two stores outside of the immediate area where there
were so many of these defects, and explained to them what happened.
They found units in their stores that had this problem as well. A
third store (another Best Buy) had employees that seemed to have
the "ok, so what?" attitude, so I didn't even bother going into
details with them.

So far, I have had no response from Canon to the email I sent, or
the faxed letter to the number they gave me for a "quality control"
manager's attention.

If they do reply to address the issue, I'll post. The stores
however, are supposedly contacting their Canon reps to address the
issue.

Greg
--------------------

Yesterday I posted a note about my new G3 taking photos that
appeared "slanted" from right to left, as though the camera were
being held a bit crooked. After leveling it up on a tripod and
taking photos of a brick wall which was also level to the camera,
it was revealed that this camera had a misaligned CCD.

I took the camera back to the retailer, and they pulled out a
replacement. We powered it up and the clerk, wide-eyed, says,
"Damn, this one does it also!" We take another camera out of the
case. This one too, as does the last one they have, even moreso
than my own did. By this time a manager was involved and he too,
sees the "slant" on the LCD. He pulls the units out of the case to
be sent back.

I then travel 3 miles up the road to Ritz Camera. They have only
one display unit, but it too, shows this alignment problem.

Leaving, I make my final stop - Best Buys. They have 13 G3s in
stock. We look at the display, and bingo! Same problem. They
pull three new units and one "open box" unit out, power them up,
and we see the same misaligned images. Only one came close to
looking normal on it's LCD, but we displayed the image taken on a
computer monitor and the slant became visible at this size.

Now, a couple of boo boos here and there are predicted. I guess
it's even possible for a store to get a bad batch of an item that
shipped before the maker was aware of this. Three stores however,
and every unit? My guess and personal opinion, is eihter 1) There
was a whole truck load of these defects and the truck/shipper made
deliveries to all of these stores since they're close. Or, 2)
Canon's quality control department is being overworked .

Anyway - that's the update.

--
My dirty uploads: http://www3.photosig.com/viewuser.php?id=43271

 

[tony gant]

just bought a70 today and the ccd is tilted 1degree but i dont care ,i love this camera to bits,now all i have to figure out is what to do with my minolta f100

I mentioned the thread someone else wrote on here about how they
were experiencing this same issue with some S-50 units from Canon
as well, to one store. He tried three of their S-50s while I was
on the phone, and two of them had the tilt problem, and one did
not. As we were hanging up he was looking for the Canon rep's
phone number.

Greg
--------------------------

Today I called two stores outside of the immediate area where there
were so many of these defects, and explained to them what happened.
They found units in their stores that had this problem as well. A
third store (another Best Buy) had employees that seemed to have
the "ok, so what?" attitude, so I didn't even bother going into
details with them.

So far, I have had no response from Canon to the email I sent, or
the faxed letter to the number they gave me for a "quality control"
manager's attention.

If they do reply to address the issue, I'll post. The stores
however, are supposedly contacting their Canon reps to address the
issue.

Greg
--------------------

Yesterday I posted a note about my new G3 taking photos that
appeared "slanted" from right to left, as though the camera were
being held a bit crooked. After leveling it up on a tripod and
taking photos of a brick wall which was also level to the camera,
it was revealed that this camera had a misaligned CCD.

I took the camera back to the retailer, and they pulled out a
replacement. We powered it up and the clerk, wide-eyed, says,
"Damn, this one does it also!" We take another camera out of the
case. This one too, as does the last one they have, even moreso
than my own did. By this time a manager was involved and he too,
sees the "slant" on the LCD. He pulls the units out of the case to
be sent back.

I then travel 3 miles up the road to Ritz Camera. They have only
one display unit, but it too, shows this alignment problem.

Leaving, I make my final stop - Best Buys. They have 13 G3s in
stock. We look at the display, and bingo! Same problem. They
pull three new units and one "open box" unit out, power them up,
and we see the same misaligned images. Only one came close to
looking normal on it's LCD, but we displayed the image taken on a
computer monitor and the slant became visible at this size.

Now, a couple of boo boos here and there are predicted. I guess
it's even possible for a store to get a bad batch of an item that
shipped before the maker was aware of this. Three stores however,
and every unit? My guess and personal opinion, is eihter 1) There
was a whole truck load of these defects and the truck/shipper made
deliveries to all of these stores since they're close. Or, 2)
Canon's quality control department is being overworked .

Anyway - that's the update.

--
My dirty uploads: http://www3.photosig.com/viewuser.php?id=43271

 

[Olga Johnson]

I've been thinking of this "tilt" problem but haven't done any tests.. yet.

However, could it be that the motion of hitting the shutter, which as we know is located on the right side, causes one to unwillingly tilt the camera just a tad at the very moment of the snap, even with a tripod?

Olga

 

[HWLee]

I've been thinking of this "tilt" problem but haven't done any
tests.. yet.

However, could it be that the motion of hitting the shutter, which
as we know is located on the right side, causes one to unwillingly
tilt the camera just a tad at the very moment of the snap, even
with a tripod?

Olga

 

[Olga Johnson]

Which part did you miss; the food or the thought?

Olga

 

[Greg Henry82713]

I did think of that but had already taken it back to the store. However, at store #2 when we were doing tests with one to check it, we used the camera in self-timer mode on a level table. I also got an email from someone who said he/she (odd name, couldn't tell) used the remote, on a tripod, and theirs did it too. emailed them back for more details but they've never replied back.

Greg
--------------------------

I've been thinking of this "tilt" problem but haven't done any
tests.. yet.

However, could it be that the motion of hitting the shutter, which
as we know is located on the right side, causes one to unwillingly
tilt the camera just a tad at the very moment of the snap, even
with a tripod?

Olga

 

[Olga Johnson]

I did think of that but had already taken it back to the store.
However, at store #2 when we were doing tests with one to check it,
we used the camera in self-timer mode on a level table. I also got
an email from someone who said he/she (odd name, couldn't tell)
used the remote, on a tripod, and theirs did it too. emailed them
back for more details but they've never replied back.

As I mentioned to you in another thread, I'm pretty sure my G3 is OK. I just checked out some G3 shots I had posted a few weeks ago which I know I posted without checking if they were straight. The ones that are not straight I know were caused by my being too busy capturing a subject and neglecting to check the horizon.

OTOH, I haven't captured brick walls with the camera on a tripod either.

Olga

 

[tony gant]

i tested for tilt by placing the camera on a tripod and using a tripod andfull zoom and macro i photographed the camera in a mirror.i did this ten times and every time the picture was tilted .i did the same with my f100 and everytime it was straight.give it a go with yours ,it dosent cost anything to try,

I did think of that but had already taken it back to the store.
However, at store #2 when we were doing tests with one to check it,
we used the camera in self-timer mode on a level table. I also got
an email from someone who said he/she (odd name, couldn't tell)
used the remote, on a tripod, and theirs did it too. emailed them
back for more details but they've never replied back.

As I mentioned to you in another thread, I'm pretty sure my G3 is
OK. I just checked out some G3 shots I had posted a few weeks ago
which I know I posted without checking if they were straight. The
ones that are not straight I know were caused by my being too busy
capturing a subject and neglecting to check the horizon.

OTOH, I haven't captured brick walls with the camera on a tripod
either.

Olga

 

[tony gant]

meant to say selftimer and tripod and full zoom,sorry cant type fast

I did think of that but had already taken it back to the store.
However, at store #2 when we were doing tests with one to check it,
we used the camera in self-timer mode on a level table. I also got
an email from someone who said he/she (odd name, couldn't tell)
used the remote, on a tripod, and theirs did it too. emailed them
back for more details but they've never replied back.

As I mentioned to you in another thread, I'm pretty sure my G3 is
OK. I just checked out some G3 shots I had posted a few weeks ago
which I know I posted without checking if they were straight. The
ones that are not straight I know were caused by my being too busy
capturing a subject and neglecting to check the horizon.

OTOH, I haven't captured brick walls with the camera on a tripod
either.

Olga

 

[tony gant]

i am trying to post a picture of my tilted a70 can anyone see it?

I did think of that but had already taken it back to the store.
However, at store #2 when we were doing tests with one to check it,
we used the camera in self-timer mode on a level table. I also got
an email from someone who said he/she (odd name, couldn't tell)
used the remote, on a tripod, and theirs did it too. emailed them
back for more details but they've never replied back.

As I mentioned to you in another thread, I'm pretty sure my G3 is
OK. I just checked out some G3 shots I had posted a few weeks ago
which I know I posted without checking if they were straight. The
ones that are not straight I know were caused by my being too busy
capturing a subject and neglecting to check the horizon.

OTOH, I haven't captured brick walls with the camera on a tripod
either.

Olga

 

[Olga Johnson]

i am trying to post a picture of my tilted a70 can anyone see
it?

No, I cannot see it.

Olga

 

[Olga Johnson]

i tested for tilt by placing the camera on a tripod and using a
tripod andfull zoom and macro i photographed the camera in a
mirror.i did this ten times and every time the picture was tilted
.i did the same with my f100 and everytime it was straight.give it
a go with yours ,it dosent cost anything to try,

I didn't bother with a tripod. Just took a shot of the camera in the mirror. Both my G3 and 10D appear to be straight.

Olga

 

[tony gant]

heres a pic of my f100



compared to my a70 http://uk.msnusers.com/erjqnfsgg38psj4pnbidj43aj0/Documents/Pictures/IMG%5F0475%2EJPG

i know its only tilted one degree and the tilt dosent bother me but some peoples may be tilted worse,i just posted these to show people how to find out one way or another.

i tested for tilt by placing the camera on a tripod and using a
tripod andfull zoom and macro i photographed the camera in a
mirror.i did this ten times and every time the picture was tilted
.i did the same with my f100 and everytime it was straight.give it
a go with yours ,it dosent cost anything to try,

I didn't bother with a tripod. Just took a shot of the camera in
the mirror. Both my G3 and 10D appear to be straight.

Olga

 

[Olga Johnson]

What's the URL alone? If not directly, perhaps you can send us to one page and then get another?

Olga