Lightroom Authentication Fail - Help...

[Brian OReilly]

Folks

I keep a locked down Mac as a dedicated legacy photo computer.

I have Lightroom 6.14 installed - which is the final release of the standalone version.

Recently when I attempted to open Lightroom it advised that I needed to reinstall.

I reinstalled - entered the serial number, logged into my Adobe account as requested and was advised I needed to connect to the internet - see screenshot below.

The machine is connected to the internet!

Details:

MacPro 5,1 running MacOS 10.13.6 - High Sierra

I neither wish nor need to upgrade to a subscription version

I merely want to run the installed version I had running perfectly fine previously.

I have a load of much newer Macs right up to M3 and running Sequoia.

The machine with the problem does not need to be 'updated' I merely want it to remain what it was setup for - a legacy photo machine.

Any advice appreciated

Brian

 

[halfmanhalfbiscuit]

Folks

I keep a locked down Mac as a dedicated legacy photo computer.

I have Lightroom 6.14 installed - which is the final release of the standalone version.

Recently when I attempted to open Lightroom it advised that I needed to reinstall.

I reinstalled - entered the serial number, logged into my Adobe account as requested and was advised I needed to connect to the internet - see screenshot below.

The machine is connected to the internet!

Details:

MacPro 5,1 running MacOS 10.13.6 - High Sierra

I neither wish nor need to upgrade to a subscription version

I merely want to run the installed version I had running perfectly fine previously.

I have a load of much newer Macs right up to M3 and running Sequoia.

The machine with the problem does not need to be 'updated' I merely want it to remain what it was setup for - a legacy photo machine.

Any advice appreciated

Brian

What happens when you click on the Validate button?

 

[Brian OReilly]

Many thanks for your reply

Clicking on the 'Validate' button merely 'flashes' the screen and re-presents the same window.

Clicking the 'Connect Later' button dismisses the entire window and exits the process.

So it is a dead end.

I have repeated the process a few times with no success.

Again - thanks for your input

Brian

 

[mbloof]

Folks

I keep a locked down Mac as a dedicated legacy photo computer.

I have Lightroom 6.14 installed - which is the final release of the standalone version.

Recently when I attempted to open Lightroom it advised that I needed to reinstall.

I reinstalled - entered the serial number, logged into my Adobe account as requested and was advised I needed to connect to the internet - see screenshot below.

The machine is connected to the internet!

Details:

MacPro 5,1 running MacOS 10.13.6 - High Sierra

I neither wish nor need to upgrade to a subscription version

I merely want to run the installed version I had running perfectly fine previously.

I have a load of much newer Macs right up to M3 and running Sequoia.

The machine with the problem does not need to be 'updated' I merely want it to remain what it was setup for - a legacy photo machine.

Any advice appreciated

Brian

I ran into this within the last few years.

It seems Adobe in their wisdom have shut down the license servers for that product.

A call to their support eventually got me to a senior support person whom I eventually had to give access to my Mac so they could install/uninstall files a few times.

While they really really wanted to steer me to their rentalware, 6.14 does everything I need and I have yet to run into any 'bugs'. (granted if I actually DID, I don't really care at this point, I'd just figure out work-a-rounds for whatever it is anyway!)

(not to mention I have licenses for (and use!) BOTH Mac and WIN versions of it as well own license for 5.0 (both WIN/MAC) that I *could use* with my 5D2. (the only reason I bought 6.14 was for the 5D4 support)

So encompassing >30min but less than 60min. they were able to get 6.14 running on my Mac.

So in a nutshell, you need to call/chat with Adobe support and get them to MANUALLY 'enable' your license.

--
(insert brag sheet here)
A sampling of my images are in my DPR gallery
Technologist @ Large
- Mark0

 

[Brian OReilly]

Folks - just in case this helps - here is the solution as of October 2024:

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Disconnect the installed computer from the internet

Launch the product.

At the Serial Number Validation screen, click 'Having Trouble Connecting To The Internet'

Click 'Offline Activation' and click 'Generate a Response Code'.

Write down the Request Code.

Switch to an online computer and navigate to www.adobe.com/go/getactivated

Click 'Offline Activation'.

Sign in with your Adobe ID.

Enter your Request code and click Generate.

Write down the Response code.

Switch back to the offline computer.

Enter the Response Code and click Activate.

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