Hi!
I have updated the installer for windows and it now properly adds the application on the start menu apps as well, thank you for your feedback!
Unfortunately, the application also doesn't uninstall cleanly, whether using its own application manager, or the Windows uninstaller. It leaves behind 69 files and folders, including a non-functional IRAI.exe program file.
I could just delete the remaining files, but it's usually not a good idea to delete DLLs from Windows machines. Please could you provide a utility to cleanly and safely remove all the files?
Update:
Repeatedly running the Uninstall option in the Application Manager (installer.exe) seems to get rid of most of the files.
I think you really need to do much more testing of the Windows version. I would say it's not yet of alpha quality, let alone a commercial release.
Hi,
The installer has been updated to gracefully handle both the install and uninstall process, and has been properly tested on multiple systems and windows versions, without any issues. That said, testing is an ongoing process, I constantly check and verify that everything works as expected, and if any issue arises or is reported, I resolve it immediately.
I don’t doubt that you fix reported bugs immediately, but I also suspect you mainly test the Mac, not the Windows version.
And, btw, software developers should not test their own products. They should use professional software testers.
I'd also kindly like to point out, that this is the work of a single developer, working with very limited resources and budget. IRAI has been in development for more that 3 years now, during this time I have tested, and retested it countless times, to ensure a smooth operation on all systems. That said, it is a first launch of a new product, and some minor issues and glitches can be expected, as everyone's system and configuration is different.
That’s why professionals perform formal alpha and beta testing before commercial releases.
As of right now, and judging by the feedback I'm receiving, only a very minor percentage of users (~4%) has experienced issues.
Are they mainly Mac users? Surely Windows users would complain when a newly installed product doesn’t show up in the Start menu?
Such issues will be fully resolved in time, as I continue to receive quality feedback from my users.
I am sure that your intentions are pure and you're trying to help, and I truly, deeply appreciate that. But I've seen, and I think many will agree, much worse issues from large corporations on many software domains
Yes, indeed. Topaz, in particular, does too many releases, too frequently, and doesn’t test them properly. That doesn’t make it OK for others.
- IRAI is not perfect yet and far from mature, but I don't believe the term 'alpha' is justified here.
I’ve been a one-man software developer a long time ago, and a product manager for some years after that. So I do know the difference between alpha, beta and commercial software. And a product that won’t install or uninstall properly on the world’s most popular operating system is of alpha quality.
If I had known how immature the product was I wouldn’t have installed it, and now regret doing so. I don’t like the message I got from the Application Manager that it had encountered an error when updating the registry.
Once again, I am truly thankful to anyone that provides feedback. For anyone that is interested in the app, I highly encourage to try it first, the trial version has no time limits, take your time, evaluate the results you are getting, and only then, proceed to buy, there is no need to rush a purchase.
Thank you!