Firmware Update not able to connect to camera

[Loren Sanders Sr]

I am getting a Camera not connected error when I run the firmware update program. I earlier tried to run Nikon View and connect to the USB and remember getting the same error. I dismissed it because I did not plan on using Nikon View. Now I realize I should have investigated what was going on. I am running Windows 2000 Pro and I have switched out the USB plugins just to see if it might be the USB connections on the back of the computer, but no luck. It might be the USB cable to the camera. Any suggestions?--Loren Sanders Sr

 

[Peter Rackham]

Loren,

I have a CP990 and am considering a CP5000 purchase. In the process of going through the various helpful comments on these threads, I came to understand that I have only version 1 of the 990's firmware. Apparently some improvements appear in version 1.1. While I await my decision of going with the 5000, I'd thought that I'd try the firmware update -- a new experience for me.

Guess what? I received the same error message as you -- over and over again -- even though I believe that I did everything right. I eventually gave up, thinking that it is another conflict with Win XP Pro. You are running Win 2000. I wonder if that id the source of our problem. Like you, I have not been using NikonView lately since I got my Epson 785EXP with its card reader built in.

By the way, my dealer sent me an email stating that they had the 5000 in stock but, being aware of the firmware update and bug fix, they are keeping it to test before they release it to purchasers. He said that it would be after Christmas before they can get to it, though.

Sorry I cannot be of help, but at least it's good to commiserate, eh?

I am getting a Camera not connected error when I run the firmware
update program. I earlier tried to run Nikon View and connect to
the USB and remember getting the same error. I dismissed it because
I did not plan on using Nikon View. Now I realize I should have
investigated what was going on. I am running Windows 2000 Pro and I
have switched out the USB plugins just to see if it might be the
USB connections on the back of the computer, but no luck. It might
be the USB cable to the camera. Any suggestions?
--
Loren Sanders Sr

 

[Jim Eastham]

Loren,

Forget the published process and use the CF Card Update Process. This is Platform and OS neutral and does not require loading using NikonView nor a USB cable.

My instructions are in this thread: http://www.dpreview.com/forums/read.asp?forum=1007&message=1924776

and also in this thread: http://www.dpreview.com/forums/read.asp?forum=1007&message=1922076

You'll need a card reader, but it'll be worth it... less hassle!

Good luck... Jim

I am getting a Camera not connected error when I run the firmware
update program. I earlier tried to run Nikon View and connect to
the USB and remember getting the same error. I dismissed it because
I did not plan on using Nikon View. Now I realize I should have
investigated what was going on. I am running Windows 2000 Pro and I
have switched out the USB plugins just to see if it might be the
USB connections on the back of the computer, but no luck. It might
be the USB cable to the camera. Any suggestions?
--
Loren Sanders Sr

 

[Jim Sakane]

I had the same thing happen to me, running Windows98ME.

I un-installed NikonView4.0, hooked up my USB cable (UC-E1) with Camera (CP5000) turned on and re-installed NikonView4.0. That seemed to do the trick. Apparently, there's something in the "Device Manager" USB selection process that gets confused and NikonView doesn't use the correct "Device Driver".

I also used my older CP990 USB cable (UC-E1) that seemed to have loose and intermintent connection. I'm using the new CP5000 USB cable (UC-E1) now.

Jim Sakane

I am getting a Camera not connected error when I run the firmware
update program. I earlier tried to run Nikon View and connect to
the USB and remember getting the same error. I dismissed it because
I did not plan on using Nikon View. Now I realize I should have
investigated what was going on. I am running Windows 2000 Pro and I
have switched out the USB plugins just to see if it might be the
USB connections on the back of the computer, but no luck. It might
be the USB cable to the camera. Any suggestions?
--
Loren Sanders Sr

--Jim Sakane (KD6DX) http://[email protected]

 

[Tim Curtis]

I got the same error on the updater program in Windows 98SE. Camera not connected it said. However, Nikon View worked fine. I gave up and updated the camera software using the Compact Flash method. It worked fine.

I un-installed NikonView4.0, hooked up my USB cable (UC-E1) with
Camera (CP5000) turned on and re-installed NikonView4.0. That
seemed to do the trick. Apparently, there's something in the
"Device Manager" USB selection process that gets confused and
NikonView doesn't use the correct "Device Driver".

I also used my older CP990 USB cable (UC-E1) that seemed to have
loose and intermintent connection. I'm using the new CP5000 USB
cable (UC-E1) now.

Jim Sakane

I am getting a Camera not connected error when I run the firmware
update program. I earlier tried to run Nikon View and connect to
the USB and remember getting the same error. I dismissed it because
I did not plan on using Nikon View. Now I realize I should have
investigated what was going on. I am running Windows 2000 Pro and I
have switched out the USB plugins just to see if it might be the
USB connections on the back of the computer, but no luck. It might
be the USB cable to the camera. Any suggestions?
--
Loren Sanders Sr

--
Jim Sakane (KD6DX)
http://www.thunt.org
[email protected]

--Tim C.

 

[Alec Wood]

I had no problems doing the update on a Win2K Pro box. I did get a spurious "USB device disconnected" message from the OS in the middle of the update, but since I didn't RTFM I dunno if that's expected or not.

-Alec

 

[Amy Lee]

I am getting a Camera not connected error when I run the firmware
update program. I earlier tried to run Nikon View and connect to
the USB and remember getting the same error. I dismissed it because
I did not plan on using Nikon View. Now I realize I should have
investigated what was going on. I am running Windows 2000 Pro and I
have switched out the USB plugins just to see if it might be the
USB connections on the back of the computer, but no luck. It might
be the USB cable to the camera. Any suggestions?
--
Loren Sanders Sr

--
Jim Sakane (KD6DX)
http://www.thunt.org
[email protected]

If you have a card reader, the compactflash card method is fast and painless. Very effective. I finish the whole process from download to completed update in about 10 minutes. Well, I spent at least another 10 minutes to completely understand the method before I proceed. Can't take chance.

I don't use Nikon View software, so the PC method is far too complicated compare to the other.
--Amy

 

[Paul Snowden]

Jim

Thank you.......endlessly...................thank you. I went the Nikon way, did all by Hoyle, wound up withthe msg "There is a problem with your camera, contact service." I had connected the camera before and accessed the card with no trouble. I am a Nikon lover, but I have to say I have been furiious all afternoon with frustration. Nikon has no listing for a place to resolve this on fone or Email, after telling me to contact Nikon service. Any hoo---I did it your way and it worked "slicker'n snot on a doorknob" Thank you again and a fine holiday.

Paul Snowden

Forget the published process and use the CF Card Update Process.
This is Platform and OS neutral and does not require loading using
NikonView nor a USB cable.

My instructions are in this thread:
http://www.dpreview.com/forums/read.asp?forum=1007&message=1924776

and also in this thread:
http://www.dpreview.com/forums/read.asp?forum=1007&message=1922076

You'll need a card reader, but it'll be worth it... less hassle!

Good luck... Jim

I am getting a Camera not connected error when I run the firmware
update program. I earlier tried to run Nikon View and connect to
the USB and remember getting the same error. I dismissed it because
I did not plan on using Nikon View. Now I realize I should have
investigated what was going on. I am running Windows 2000 Pro and I
have switched out the USB plugins just to see if it might be the
USB connections on the back of the computer, but no luck. It might
be the USB cable to the camera. Any suggestions?
--
Loren Sanders Sr

--Paul Snowden

 

[Greg Gebhardt]

Loren,

Forget the published process and use the CF Card Update Process.
This is Platform and OS neutral and does not require loading using
NikonView nor a USB cable.

My instructions are in this thread:
http://www.dpreview.com/forums/read.asp?forum=1007&message=1924776

For anyone lacking the confidence in teh CF card update, Jim Eastman is right on the money. I have used this method for updating my 990, 995 and now my CP5000. It is fast and MUCH safer than Nikon's method.

Had 3 friends who had 995s, I uploaded the proper file and updated all three of thier camera in a few minutes. They were all freaking out, but thye loved it when I was done. This all applies to the CP5000, so enjoy!--Greg GebhardtJacksonville, Florida

 

[Amy Lee]

Loren,

Forget the published process and use the CF Card Update Process.
This is Platform and OS neutral and does not require loading using
NikonView nor a USB cable.

My instructions are in this thread:
http://www.dpreview.com/forums/read.asp?forum=1007&message=1924776

For anyone lacking the confidence in teh CF card update, Jim
Eastman is right on the money. I have used this method for
updating my 990, 995 and now my CP5000. It is fast and MUCH safer
than Nikon's method.

Safer? I had doubt but analyzing Jim's method, it is very logical and extremely time saving. The fact that I can eliminate installing Nikon 4 and avoid getting involve with PC OS, worth the trial.
I also highly recommend this method if you have a card reader.--Amy

 

[Norm De B.]

I had the same problem ("No connection") and do not (yet) have a CF reader. I was able to upgrade my firmware by plugging the camera directly into USB and using Windows Explorer to create the "firmware" directory in the root of the removable drive that gets created when I plug the camera in. I then used Explorer to copy firmware.bin to this new directory. When I unplugged the USB cable, the camera asked if it should upgrade to the new version. Using this "removable drive", I avoided the need for a CF reader.

Norm

Loren,

Forget the published process and use the CF Card Update Process.
This is Platform and OS neutral and does not require loading using
NikonView nor a USB cable.

My instructions are in this thread:
http://www.dpreview.com/forums/read.asp?forum=1007&message=1924776

For anyone lacking the confidence in teh CF card update, Jim
Eastman is right on the money. I have used this method for
updating my 990, 995 and now my CP5000. It is fast and MUCH safer
than Nikon's method.

Safer? I had doubt but analyzing Jim's method, it is very logical
and extremely time saving. The fact that I can eliminate installing
Nikon 4 and avoid getting involve with PC OS, worth the trial.
I also highly recommend this method if you have a card reader.
--
Amy