Robert Sun
Member
dotPhoto.com provides very bad services, I have to tell you my experience so you will not suffer like I did.
My wife ordered 382 pictures from dotPhoto.com on April 18 after my Italy trip. After one week wait, we finally received the photos, but there were only 130 prints (Besides that, 6 of them were in very bad quality.). My wife called them and left a message in the voice mail, she also sent an email to their support, but she got no response. So she called them again after a few days, finally she talked to their support - Charlene. She asked my wife to order the missing 252 photos again, she will credit them back to her account. So she spent a lot of time checking which photos were missing, then reordered them again. My wife also sent her email asking her to check the new order before shipment, because we really hate to see another mistake. Of course, she never replyed to my wife's email.
Finally, we got the reordered photos on 5/10, but it was 56 photos short again !!!!
My wife called them today, Charlene picked up the phone, my wife explained the problem to her. She answered "according to the shipment weight it should contain the correct number of photos". She refused to send us the missing 56 photos, but saying the only solution is sending her back the whole order, then she will refund the money to us. This is really not a solution to us, how can we choose to ship the photos back to them? We spent many hours to upload all those photos, additional hours to do ordering and re-ordering, calling them and email them many times for their mistakes, plus my mom and my aunt were waiting for those photos to bring back to Taiwan, my friends were also asking for the Italy photos for long time. Now, after 3 weeks of waiting, we finally got most of my trip photos, and the only solution she offered us is to ship them all back for refund instead of correcting their own mistake (to give us my missing photos)....
My wife had a long argument with Charlene, but Charlene's attitude was very bad. My wife asked to talk to Charlene's supervisor, Charlene said she is "the" manager in support, no one else is supervising her. My wife asked to talk to their president, Charlene refused to do it. .... We have never faced such a ridiculous customer support. Now, our only choice is to treat this 56 photos as our own loss. I cannot believe a well known company will choose to steal our 56 photos (It's only $15.00 !!) !
So, my friend, my advice to you - don't deal with dotPhoto.com.
I hate to see other people suffer like I have experienced.
My wife ordered 382 pictures from dotPhoto.com on April 18 after my Italy trip. After one week wait, we finally received the photos, but there were only 130 prints (Besides that, 6 of them were in very bad quality.). My wife called them and left a message in the voice mail, she also sent an email to their support, but she got no response. So she called them again after a few days, finally she talked to their support - Charlene. She asked my wife to order the missing 252 photos again, she will credit them back to her account. So she spent a lot of time checking which photos were missing, then reordered them again. My wife also sent her email asking her to check the new order before shipment, because we really hate to see another mistake. Of course, she never replyed to my wife's email.
Finally, we got the reordered photos on 5/10, but it was 56 photos short again !!!!
My wife called them today, Charlene picked up the phone, my wife explained the problem to her. She answered "according to the shipment weight it should contain the correct number of photos". She refused to send us the missing 56 photos, but saying the only solution is sending her back the whole order, then she will refund the money to us. This is really not a solution to us, how can we choose to ship the photos back to them? We spent many hours to upload all those photos, additional hours to do ordering and re-ordering, calling them and email them many times for their mistakes, plus my mom and my aunt were waiting for those photos to bring back to Taiwan, my friends were also asking for the Italy photos for long time. Now, after 3 weeks of waiting, we finally got most of my trip photos, and the only solution she offered us is to ship them all back for refund instead of correcting their own mistake (to give us my missing photos)....
My wife had a long argument with Charlene, but Charlene's attitude was very bad. My wife asked to talk to Charlene's supervisor, Charlene said she is "the" manager in support, no one else is supervising her. My wife asked to talk to their president, Charlene refused to do it. .... We have never faced such a ridiculous customer support. Now, our only choice is to treat this 56 photos as our own loss. I cannot believe a well known company will choose to steal our 56 photos (It's only $15.00 !!) !
So, my friend, my advice to you - don't deal with dotPhoto.com.
I hate to see other people suffer like I have experienced.