digital files vs prints argument

Prints doesn't really cost much. People seems to think that the printing costs is biggest part of all in the $450-650 package and then the actual photography and such parts are the sub-price somewhere. And then when they don't want the prints but just the digital files, they should get it like 70-80% off the price.

That is one of the things that professionals needs to do, they need to as well act like professionals, they need to talk professionally and actually make up "a show" for the client, that they get their moneys worth. The photographer needs to be in full control of the studio/scene and control the models/subjects accordingly (it doesn't mean that yelling and commanding like officer in military is the thing).

And this has been "hot-topic" here as well previously, but camera gear does make the impression for the customers. If you take someones graduation photos with iPhone and bill $350 from two photos, they will feel very much cheated, even when the photos would be exactly the same as taken with Canon 1DX. And why? Because the customer easily can think that they could have done the same job by themselves and they just wasted money and time, and then they blame photogapher!

It could as well be presented like if we place all kind cameras nicely on sight on the shelf, and then before shooting to start, photographer goes at shelf and looks the subject, looks the camera bodies, pickup one body, look the subject and then finally takes a another body and starts taking photos. Even if the final camera would be iPhone, the customer would have more trust to photographer to use best tool to job.

It is difficult to get people to understand that the thing they pay isn't actually the prints but the photos. And to get them understand that, it should be required to be listed nicely that what is cost of each part. The session with X amount of photos, by different themes, the X amount of prints and then X for just digital files.

And these days the photos shouldn't be given with CD/DVD disk, instead give them a USB thumbstick. Those are ultra cheap, order a custom ones with a studio name on it just for like 10€ for 8GB or even just something like 4€ for 4GB stick.

Gives far more better impression to customer as well.

And for some customers, giving the SD card with originals is little extra but it is for very special photo sessions, where photographer gives all photos to customer and doesn't keep anything. It is a legal thing as well.
 
We can agree the optical media is 'dead' and the alternative is the thumb drive. But, the whole point, in my view, is the 'exchange of goods for money'. While 'files' as such are, as per Op's quote on customer's saying "why aren't the files a whole lot cheaper since it costs us virtually nothing since we aren't making the prints" basically 'worth nothing', one must resort to offer something physical: either print or 'physical media'.

Many companies today give physical print and send the files through email/link to file. Or link to files at lower resolution than on the supplied optical media (they don't care if you have the drive or not, they give you the goods as per contract) - rarely just a link to files UNLESS the deal was on the shoestring in the first place ('skinny deal') - but in that case there is no full res, ever.

I agree the OP should modify the business model when it comes to the delivery, based on the signed contract, which again should reflect the customer's expectations - the price should reflect that too again - the bottom line is that arguing about how much the files are worth would be before they are created...If one thinks the files are worth close to nothing, they can take them by themselves. CD, email or thumb drive doesn't really matter here...
 
Essentially, that is what you doing when you provide a jpeg (the argument about which is a negative, jpeg vs. RAW, notwithstanding).

I'd charge triple the price of prints if selling jpegs because you won't see the doofus again. Of course, you'd want to cover that in your sales agreement upfront.
I had a customer come into my studio to purchase graduation photos, we offer portrait packages which include all the common sized prints, we also offer an identical package of digital files on CD or emailed to the customer - we do not charge a sitting fee so basically we sell on spec. This particular customer ranted about how nobody wants prints anymore and in this digital age where everyone stores images on their cell phones or computers why do we even offer prints and why can't he purchase his images and have them emailed directly to him without purchasing a CD which he doesn't have a CD-reader for anyway? (we do offer the email service but he was beyond reasoning with). Though he had some valid points in this rapidly changing landscape of digital photography his big beef was why the CD of images was roughly the same cost as the print package - why aren't the files a whole lot cheaper since it costs us virtually nothing since we aren't making the prints? I tried to make the argument of overhead, rent and staff, copyright/intellectual property etc and that people do indeed want prints as that's mostly what we sell but does anyone out there have a response in regards to print vs jpeg costs?

Thank You.
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Once you've done fifty, everything else is iffy.
 
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Ask your client if he would rather pay a sitting fee instead.

As for offering a CD, I agree with other posters that the day of the CD (or DVD) has come and gone. You might want to offer as an option to a CD/DVD to deliver the photos on an SD card or thumb drive.
DVD's and CD's are not going away anytime soon and are still viable.
Sorry but 75% of new laptops don't have optical drives. All apple products don't have them. That's not "viable".
 
Ask your client if he would rather pay a sitting fee instead.

As for offering a CD, I agree with other posters that the day of the CD (or DVD) has come and gone. You might want to offer as an option to a CD/DVD to deliver the photos on an SD card or thumb drive.
DVD's and CD's are not going away anytime soon and are still viable.
Sorry but 75% of new laptops don't have optical drives. All apple products don't have them. That's not "viable".
Correct. DVD and CD have seen their day, we only have one device in the house that can play them, you can't buy the blanks at the local supermarket etc.

I think cloud services are the way to go, have a password protected area in your cloud service of choice and let them access them in that way.
 
Ask your client if he would rather pay a sitting fee instead.

As for offering a CD, I agree with other posters that the day of the CD (or DVD) has come and gone. You might want to offer as an option to a CD/DVD to deliver the photos on an SD card or thumb drive.
DVD's and CD's are not going away anytime soon and are still viable.
Sorry but 75% of new laptops don't have optical drives. All apple products don't have them. That's not "viable".
Apple? That's funny. Never here.
 
Ask your client if he would rather pay a sitting fee instead.

As for offering a CD, I agree with other posters that the day of the CD (or DVD) has come and gone. You might want to offer as an option to a CD/DVD to deliver the photos on an SD card or thumb drive.
DVD's and CD's are not going away anytime soon and are still viable.
Sorry but 75% of new laptops don't have optical drives. All apple products don't have them. That's not "viable".
Apple? That's funny. Never here.
Very telling. You're alienating a good percentage of your potential customers.
 
Ask your client if he would rather pay a sitting fee instead.

As for offering a CD, I agree with other posters that the day of the CD (or DVD) has come and gone. You might want to offer as an option to a CD/DVD to deliver the photos on an SD card or thumb drive.
DVD's and CD's are not going away anytime soon and are still viable.
Sorry but 75% of new laptops don't have optical drives. All apple products don't have them. That's not "viable".
Apple? That's funny. Never here.
Very telling. You're alienating a good percentage of your potential customers.
Ha ha! Not likely.
 
Ask your client if he would rather pay a sitting fee instead.

As for offering a CD, I agree with other posters that the day of the CD (or DVD) has come and gone. You might want to offer as an option to a CD/DVD to deliver the photos on an SD card or thumb drive.
DVD's and CD's are not going away anytime soon and are still viable.
Sorry but 75% of new laptops don't have optical drives. All apple products don't have them. That's not "viable".
Apple? That's funny. Never here.
Very telling. You're alienating a good percentage of your potential customers.
Ha ha! Not likely.
I have 8 siblings 3 use apple computers. And a growing percentage of people, especially younger new parents, don't have a "computer". They use phones, tablets , and the cloud ti store their files. Your business will due if your MO is to provide prints or a CD. CD today is like tapes 10 years ago or 8track 30 years ago.
 
Ask your client if he would rather pay a sitting fee instead.

As for offering a CD, I agree with other posters that the day of the CD (or DVD) has come and gone. You might want to offer as an option to a CD/DVD to deliver the photos on an SD card or thumb drive.
DVD's and CD's are not going away anytime soon and are still viable.
Sorry but 75% of new laptops don't have optical drives. All apple products don't have them. That's not "viable".
Apple? That's funny. Never here.
Very telling. You're alienating a good percentage of your potential customers.
Ha ha! Not likely.
I have 8 siblings 3 use apple computers. And a growing percentage of people, especially younger new parents, don't have a "computer". They use phones, tablets , and the cloud ti store their files. Your business will due if your MO is to provide prints or a CD. CD today is like tapes 10 years ago or 8track 30 years ago.
"Apple: get it because your relatives use apple and don't know anything about computers."

There is so much crap loaded onto new comps (PC's included) these days and Apple leads the way. How apple-heads get rid of the bloat-wear is beyond me. It's a dumbed-down system.

To each, their own.. RedFox88. ;-)
 

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