Difficulty with Gary Fong & Light Sphere II

[PhotoMan187881]

Has anyone else experienced any difficulty getting the Light Sphere II from Gary Fong? I received the bottom piece for a 550EX flash, not the one for the 580 EX flash. Gary has repeatedly told me so far that he sent out the correct piece, but I have NEVER received it. Can anyone please help me? Thank you.

 

[prefect41]

I purchased one from him a few months ago with no problems.

jas

Has anyone else experienced any difficulty getting the Light Sphere
II from Gary Fong? I received the bottom piece for a 550EX flash,
not the one for the 580 EX flash. Gary has repeatedly told me so
far that he sent out the correct piece, but I have NEVER received
it. Can anyone please help me? Thank you.

 

[PhotoMan187881]

Gary has done nothing whatsoever, except to say "I have nothing in the queue". He refuses by his failure to do anything, to provide a tracking number or a date he mailed the item whatsoever!!!! I am not used to treatment of this nature. Photo Man.

 

[Nabal]

Has anyone else experienced any difficulty getting the Light Sphere
II from Gary Fong? I received the bottom piece for a 550EX flash,
not the one for the 580 EX flash. Gary has repeatedly told me so
far that he sent out the correct piece, but I have NEVER received
it. Can anyone please help me?

Gary Fong is a minion of Gozer. To resolve this issue, you must appeal to Gozer directly. The number is 867-5309, ask for Jenny.

 

[Chunin Martinez]

And what is the area code?

Has anyone else experienced any difficulty getting the Light Sphere
II from Gary Fong? I received the bottom piece for a 550EX flash,
not the one for the 580 EX flash. Gary has repeatedly told me so
far that he sent out the correct piece, but I have NEVER received
it. Can anyone please help me?

Gary Fong is a minion of Gozer. To resolve this issue, you must
appeal to Gozer directly. The number is 867-5309, ask for Jenny.

 

[The Doctah]

He's pulling your chain. Think '70s bubblegum pop music.

Has anyone else experienced any difficulty getting the Light Sphere
II from Gary Fong? I received the bottom piece for a 550EX flash,
not the one for the 580 EX flash. Gary has repeatedly told me so
far that he sent out the correct piece, but I have NEVER received
it. Can anyone please help me?

Gary Fong is a minion of Gozer. To resolve this issue, you must
appeal to Gozer directly. The number is 867-5309, ask for Jenny.

--

'Burgundy makes you think of silly things; Bordeaux makes you talk about them, and Champagne makes you do them.' --Jean Anthelme Brillat-Savarin

 

[DesertSage]

I ordered the LightSphere II on 12/11 for the Metz, was told it would ship on the 21st via UPS. After not receiving it, I contacted Gary and was told it shipped on the 28th. After still not getting it, I requested a tracking number. I rec'd an email from a "Dana Gray", his assistant, and was told it would be shipped out that day if it had been overlooked somehow. No tracking number. Finally today, 10 DAYS LATER, I get the tracking number. It was shipped instead via USPS and after tracking it, the info was that the postal service had only been NOTIFIED on the 28th that it would be shipped. No info that it had ever been rec'd. by USPS.

 

[Fujicamfan]

Has anyone else experienced any difficulty getting the Light Sphere
II from Gary Fong? I received the bottom piece for a 550EX flash,
not the one for the 580 EX flash. Gary has repeatedly told me so
far that he sent out the correct piece, but I have NEVER received
it. Can anyone please help me?

Gary Fong is a minion of Gozer. To resolve this issue, you must
appeal to Gozer directly. The number is 867-5309, ask for Jenny.

Chunin:

You must be a "youngn'" or just not have listened to the radio for a period of time. That's from a song [forget the artist] telling Jenny to not lose that number. When the song was popular it was dialed in many an area code to the annoyance of the party that had that number in the area code dialed. Might even try it today in your area code and get someone to answer "hello, no Jenny's not here" before slamming the phone in your ear.

FCF
--
--Now where did I put that extra set of batteries?

 

[GARY FONG INC]

Hi there,

On the 26th, we sent all of the back ordered flashes for the Metz flashes. They were sent via USPS Priority signature confirmation because quite honestly they have better software than UPS in terms of tracking, etc. Pricing is similar to UPS Ground service for a box of 6x5x5 at that weight, but the software interfaces directly with our databases. Between the 26th and 28th, we sent out over 300 lightspheres with priority signature confirmation.

If you are still in need of your Lightsphere, simply email me direct at [email protected]. This goes straight to my cell phone and I am pretty fast in responding. We are also updating our software so we can have all of us have the tracking numbers rather than just the person who shipped it, who happens to be my father.

We are doing our best to keep up with the demand. We literally have had to ship thousands of lightspheres in the last two months and we honestly didn't anticipate this demand. But the good news is, we are current on shipping, and most orders ship within 24 hours.

I apologize to anybody who has been frustrated by our shipping woes. We're learning as fast as we can how to operate a high volume fulfillment business.

Again, sorry!

Gary Fong
http://www.garyfong.com

I ordered the LightSphere II on 12/11 for the Metz, was told it
would ship on the 21st via UPS. After not receiving it, I contacted
Gary and was told it shipped on the 28th. After still not getting
it, I requested a tracking number. I rec'd an email from a "Dana
Gray", his assistant, and was told it would be shipped out that day
if it had been overlooked somehow. No tracking number. Finally
today, 10 DAYS LATER, I get the tracking number. It was shipped
instead via USPS and after tracking it, the info was that the
postal service had only been NOTIFIED on the 28th that it would be
shipped. No info that it had ever been rec'd. by USPS.

--
Gary Fong
http://www.garyfong.com
http://www.pictage.com
http://www.summitworkshops.com

 

[PhotoMan187881]

I have tried for WEEKS to get my product from Gary Fong. He had failed to respond to most of my e-mails. When he responded, all he did was make promises. TO DATE, I STILL DO NOT HAVE THE ITEM FROM HIM.

 

[lipstickface2]

--
Portfolio: http://www.technicolortiara.com
Journal: http://www.technicolortiara.com/lipstickface

 

[sherwinkahn]

Ordered mine. Got it promptly.

Don't understand why but the little critter works amazingly well.

--
Portfolio: http://www.technicolortiara.com
Journal: http://www.technicolortiara.com/lipstickface

 

[lipstickface2]

I once felt the same way - then I read "Light Science & Magic" by Fil Hunter and now I know WHY it works the way it does. Pretty cool stuff!
--
Portfolio: http://www.technicolortiara.com
Journal: http://www.technicolortiara.com/lipstickface

 

[PhotoMan187881]

Gary Fong stated that he would ship out my order yesterday, Jan. 11, 2005 by Next Day United Parcel. I will let the world know if this is fact or folly! Photo Man.

 

[PhotoMan187881]

I received my package today! It took a great deal of effort and aggravation, but it's here. Thank you Gary. Photo Man.