D500 firmware update problem

[fzeng77024]

I have updated my D500 firmware from 1.15 to 1.20 few days ago. After then, I noticed the OK button is not light up. I turned off, Changed a battery. Still not working. Sent a email to Nikon USA. After two days wait, They forward a answer says my ok button must burned out. But before the update, I had used the camera, It was working as fine as usual. Anyone have a suggest for me to solve the problem? Thanks so much.

 

[David Lal]

I have updated my D500 firmware from 1.15 to 1.20 few days ago. After then, I noticed the OK button is not light up. I turned off, Changed a battery. Still not working. Sent a email to Nikon USA. After two days wait, They forward a answer says my ok button must burned out. But before the update, I had used the camera, It was working as fine as usual. Anyone have a suggest for me to solve the problem?

Why did you update the firmware - what problem were you having with the camera that the update was to address? I never update firmware on anything without a) a reason for doing so and b) a method to rollback to the pre-update state.

That said, you could:

- Try to do the update a second time

- Try a two-button factory reset

- Find a source for the previous firmware version and attempt to install that

- Send the camera to Nikon for repair

There's much wisdom in the old aphorism: If it's not broken, don't fix it!

 

[n057]

I have updated my D500 firmware from 1.15 to 1.20 few days ago. After then, I noticed the OK button is not light up. I turned off, Changed a battery. Still not working. Sent a email to Nikon USA. After two days wait, They forward a answer says my ok button must burned out. But before the update, I had used the camera, It was working as fine as usual. Anyone have a suggest for me to solve the problem? Thanks so much.

Only the OK button? All the other illumination works fine?

Also, the light is an LED. I am surprised that it could burn out like that.


JC
Some cameras, some lenses, some computers

 

[atigun]

I have updated my D500 firmware from 1.15 to 1.20 few days ago. After then, I noticed the OK button is not light up. I turned off, Changed a battery. Still not working. Sent a email to Nikon USA. After two days wait, They forward a answer says my ok button must burned out. But before the update, I had used the camera, It was working as fine as usual. Anyone have a suggest for me to solve the problem? Thanks so much.

Only the OK button? All the other illumination works fine?

Also, the light is an LED. I am surprised that it could burn out like that.

JC
Some cameras, some lenses, some computers

The OK button light works on mine with v. 1.20, but the fn2 button is not lighted by design, never has (see DPR review). Could there be a confusion here?

 

[fzeng77024]

I have updated my D500 firmware from 1.15 to 1.20 few days ago. After then, I noticed the OK button is not light up. I turned off, Changed a battery. Still not working. Sent a email to Nikon USA. After two days wait, They forward a answer says my ok button must burned out. But before the update, I had used the camera, It was working as fine as usual. Anyone have a suggest for me to solve the problem? Thanks so much.

Only the OK button? All the other illumination works fine?

Also, the light is an LED. I am surprised that it could burn out like that.

JC
Some cameras, some lenses, some computers

Yes. Only OK button is not lighting up after the update. The Snapbridge is still not working.

 

[fzeng77024]

I have updated my D500 firmware from 1.15 to 1.20 few days ago. After then, I noticed the OK button is not light up. I turned off, Changed a battery. Still not working. Sent a email to Nikon USA. After two days wait, They forward a answer says my ok button must burned out. But before the update, I had used the camera, It was working as fine as usual. Anyone have a suggest for me to solve the problem?

Why did you update the firmware - what problem were you having with the camera that the update was to address? I never update firmware on anything without a) a reason for doing so and b) a method to rollback to the pre-update state.

That said, you could:

- Try to do the update a second time

- Try a two-button factory reset

- Find a source for the previous firmware version and attempt to install that

- Send the camera to Nikon for repair

There's much wisdom in the old aphorism: If it's not broken, don't fix it!

Thanks David. The camera was working well. Only Snapbridge was not working. That's why I did. You can't do second time update and the factory reset is not working. Also you can't go back the previous firmware version. Contacted Nikon USA. The OK button may burned out. I'm going to send back to fix it. Fortunately, It's still under the warranty.

 

[fzeng77024]

I have updated my D500 firmware from 1.15 to 1.20 few days ago. After then, I noticed the OK button is not light up. I turned off, Changed a battery. Still not working. Sent a email to Nikon USA. After two days wait, They forward a answer says my ok button must burned out. But before the update, I had used the camera, It was working as fine as usual. Anyone have a suggest for me to solve the problem? Thanks so much.

Only the OK button? All the other illumination works fine?

Also, the light is an LED. I am surprised that it could burn out like that.

JC
Some cameras, some lenses, some computers

The OK button light works on mine with v. 1.20, but the fn2 button is not lighted by design, never has (see DPR review). Could there be a confusion here?

Only the ok button. Other's fine. I had done the update from 1.13 to 1.15 before. It was fine. I don't know why this time I got the trouble.

 

[MK]

I have updated my D500 firmware from 1.15 to 1.20 few days ago. After then, I noticed the OK button is not light up. I turned off, Changed a battery. Still not working. Sent a email to Nikon USA. After two days wait, They forward a answer says my ok button must burned out. But before the update, I had used the camera, It was working as fine as usual. Anyone have a suggest for me to solve the problem?

Why did you update the firmware - what problem were you having with the camera that the update was to address? I never update firmware on anything without a) a reason for doing so and b) a method to rollback to the pre-update state.

That said, you could:

- Try to do the update a second time

- Try a two-button factory reset

- Find a source for the previous firmware version and attempt to install that

- Send the camera to Nikon for repair

There's much wisdom in the old aphorism: If it's not broken, don't fix it!

Thanks David. The camera was working well. Only Snapbridge was not working. That's why I did. You can't do second time update and the factory reset is not working. Also you can't go back the previous firmware version. Contacted Nikon USA. The OK button may burned out. I'm going to send back to fix it. Fortunately, It's still under the warranty.

Since it is still under warranty you really have nothing to lose other than time to and from Nikon.

Interesting that it's only the OK button. I would not think that each button has it's own LED, rather maybe fiber options to each button but light from one light source.