Can M50 shoot USB tethered with EOS Utility?

[Wayne Larmon]

I have shot tethered with my older 18 megapixel Canon DSLRs using EOS Utility. Now I want to use a Canon camera with a new 24 megapixel sensor. I was at Best Buy just now and was going to get an SL2, being the cheapest, smallest Canon DSLR with the 24 megapixel sensor.

But I saw the M50 there with the new price of $699. I'd rather have an M than any DSLR and I remembered that something was said that the M50 can be tethered. (My M6 can't.)

I've been looking through various reviews and the M50 manual and all I can see is something about using wireless with EOS Utility. I don't know if this is crippled (i.e., can't transfer RAW files.)

Can I use EOS Utility with full functionality with the M50? Meaning can I use everything in EOS Utility that I can do with my older Canon DSLRs? Meaning full live view focusing (manual live view focus at 10x, etc.) and transferring RAW files? With USB because Canon's WiFi support is flaky. (At least it is on my M6.)

I have an M50 sitting boxed up. I don't want to unbox it and test it because Best Buy now charges a 15% restocking free when returning unboxed items. I'd much rather have the M50 than any DSLR, but shooting tethered over USB is non-negotiable.

TIA.

Wayne

 

[P runar]

I have shot tethered with my older 18 megapixel Canon DSLRs using EOS Utility. Now I want to use a Canon camera with a new 24 megapixel sensor. I was at Best Buy just now and was going to get an SL2, being the cheapest, smallest Canon DSLR with the 24 megapixel sensor.

But I saw the M50 there with the new price of $699. I'd rather have an M than any DSLR and I remembered that something was said that the M50 can be tethered. (My M6 can't.)

I've been looking through various reviews and the M50 manual and all I can see is something about using wireless with EOS Utility. I don't know if this is crippled (i.e., can't transfer RAW files.)

Can I use EOS Utility with full functionality with the M50? Meaning can I use everything in EOS Utility that I can do with my older Canon DSLRs? Meaning full live view focusing (manual live view focus at 10x, etc.) and transferring RAW files? With USB because Canon's WiFi support is flaky. (At least it is on my M6.)

I have an M50 sitting boxed up. I don't want to unbox it and test it because Best Buy now charges a 15% restocking free when returning unboxed items. I'd much rather have the M50 than any DSLR, but shooting tethered over USB is non-negotiable.

TIA.

Wayne

Send images to smartphone WHILE shooting through the app or EOS utility
The EOS M50 has the ability to continuously send images to your smartphone while you are shooting. You are then able to see at a glance what you have taken, what is sharp and what can be transferred to social platforms later on. The camera is also the first EOS M-series camera that can also take advantage of Canon’s EOS Utility software, so that you are able to be tethered to a computer and use the large screen of your computer to accurately grab focus and fire the camera. This is great when you are shooting flatlays at home, where the camera is at an awkward position. Nearly all camera functions are available with EOS Utility and you can even fire the shutter from the software as well!

 

[Wayne Larmon]

The camera is also the first EOS M-series camera that can also take advantage of Canon’s EOS Utility software, so that you are able to be tethered to a computer and use the large screen of your computer to accurately grab focus and fire the camera. This is great when you are shooting flatlays at home, where the camera is at an awkward position.

This is what I'm doing. I'm shooting artwork and the camera is usually in an awkward position.

Nearly all camera functions are available with EOS Utility and you can even fire the shutter from the software as well!

I'm doing this now with my tethered T2i with EOS Utility. I need to transfer RAW files from EOS Utility. Can I do this with the M50? And can it connect to EOS Utility with USB, or just with wireless? If only with wireless, how finicky is the connection?

Wayne

 

[P runar]

The camera is also the first EOS M-series camera that can also take advantage of Canon’s EOS Utility software, so that you are able to be tethered to a computer and use the large screen of your computer to accurately grab focus and fire the camera. This is great when you are shooting flatlays at home, where the camera is at an awkward position.

This is what I'm doing. I'm shooting artwork and the camera is usually in an awkward position.

Nearly all camera functions are available with EOS Utility and you can even fire the shutter from the software as well!

I'm doing this now with my tethered T2i with EOS Utility. I need to transfer RAW files from EOS Utility. Can I do this with the M50? And can it connect to EOS Utility with USB, or just with wireless? If only with wireless, how finicky is the connection?

Wayne

Try this link

Loading…

www.learn.usa.canon.com

 

[P runar]

instruction manual for eos utility Ver 3.8.20- the M50 is listed and supported..

First M camera to have this support

 

[Wayne Larmon]

instruction manual for eos utility Ver 3.8.20- the M50 is listed and supported..

First M camera to have this support

Thanks! Other than my tethering question I really like the M50 and it is a good complement to my M6 and original M. Each of them have strengths and weaknesses and adding the M50 to the mix improves the strengths/weaknesses ratio.

Ms rock!

Wayne

 

[Alexsfo]

instruction manual for eos utility Ver 3.8.20- the M50 is listed and supported..

First M camera to have this support

Thanks! Other than my tethering question I really like the M50 and it is a good complement to my M6 and original M. Each of them have strengths and weaknesses and adding the M50 to the mix improves the strengths/weaknesses ratio.

Ms rock!

Wayne

Do you like m50 more than m6?

 

[Wayne Larmon]

instruction manual for eos utility Ver 3.8.20- the M50 is listed and supported..

First M camera to have this support

Thanks! Other than my tethering question I really like the M50 and it is a good complement to my M6 and original M. Each of them have strengths and weaknesses and adding the M50 to the mix improves the strengths/weaknesses ratio.

Ms rock!

Wayne

Do you like m50 more than m6?

After I installed v. 3.8.20 of EOS Utility, tethering worked like a charm. It connected with USB just like I was used to with my DSLRs. I could control the camera remotely over USB with EOS Utility--no finicky WiFi was needed.

I tried my M6 with ESO Utility and the the only things that were supported was downloading images from the camera and changing camera setting. But not "tethering," as we use the term.

I just spent the last half hour with the M50 turned off in my hands, contemplating it and the M6. The M6 is has a more luxurious build quality. The M50 uses cheaper materials on the exterior. The M6 has more controls including a dial for exposure compensation that I use. The M50's LED is twistable which makes it more useful. The M6's LED only tilts up and down.

But, in addition to the tethering capability, the M50 focuses in dim light much better than the M6 does at narrow apertures (i.e., with the 15-45 that goes f/5.6-6.3 above 35mm.) After using the clip on viewfinder on the M6 and deciding that I wanted it on all the time, the M50's built in viewfinder is smaller and has better bagability.

I'm going to think about this for a day or so, but as of right now, I decided that I won't be using the M6 anymore and it will most likely be going on eBay. The low light focusability difference is a biggie. The viewfinder difference, less so. I can live with the lack of an exposure compensation dial. The fact that the M50 is completely tetherable is also a biggie for me because this means I have no use whatsoever now for my 60D and it can also go on eBay.

I don't care much about build quality and external controls. Several years ago when I was using a 60D and a T2i, I usually reached for the T2i because it was smaller and lighter. Same thing here. I'll keep my original EOS M and carry it and the M50 and keep the lens I'm using most on whichever camera fits my needs at the moment (smallness vs. capability.) I still like my original M. I can usually live with slow AF and 18 megapixels is often more than enough. And it uses the same E12 batteries that the M50 uses.

Glad I went to Best Buy today.

Wayne

 

[P runar]

instruction manual for eos utility Ver 3.8.20- the M50 is listed and supported..

First M camera to have this support

Thanks! Other than my tethering question I really like the M50 and it is a good complement to my M6 and original M. Each of them have strengths and weaknesses and adding the M50 to the mix improves the strengths/weaknesses ratio.

Ms rock!

Wayne

Do you like m50 more than m6?

After I installed v. 3.8.20 of EOS Utility, tethering worked like a charm. It connected with USB just like I was used to with my DSLRs. I could control the camera remotely over USB with EOS Utility--no finicky WiFi was needed.

I tried my M6 with ESO Utility and the the only things that were supported was downloading images from the camera and changing camera setting. But not "tethering," as we use the term.

I just spent the last half hour with the M50 turned off in my hands, contemplating it and the M6. The M6 is has a more luxurious build quality. The M50 uses cheaper materials on the exterior. The M6 has more controls including a dial for exposure compensation that I use. The M50's LED is twistable which makes it more useful. The M6's LED only tilts up and down.

But, in addition to the tethering capability, the M50 focuses in dim light much better than the M6 does at narrow apertures (i.e., with the 15-45 that goes f/5.6-6.3 above 35mm.) After using the clip on viewfinder on the M6 and deciding that I wanted it on all the time, the M50's built in viewfinder is smaller and has better bagability.

I'm going to think about this for a day or so, but as of right now, I decided that I won't be using the M6 anymore and it will most likely be going on eBay. The low light focusability difference is a biggie. The viewfinder difference, less so. I can live with the lack of an exposure compensation dial. The fact that the M50 is completely tetherable is also a biggie for me because this means I have no use whatsoever now for my 60D and it can also go on eBay.

I don't care much about build quality and external controls. Several years ago when I was using a 60D and a T2i, I usually reached for the T2i because it was smaller and lighter. Same thing here. I'll keep my original EOS M and carry it and the M50 and keep the lens I'm using most on whichever camera fits my needs at the moment (smallness vs. capability.) I still like my original M. I can usually live with slow AF and 18 megapixels is often more than enough. And it uses the same E12 batteries that the M50 uses.

Glad I went to Best Buy today.

Wayne

Thank you , for the testing,

 

[Wayne Larmon]

When I have EOS Utility set up to use Live View, the display freezes after a few seconds. Example, if I wave my hand in front of the lens, I see flesh colored blobs for a few seconds, then the screen freezes and the blob stays put. I noticed this when I was positioning the painting. I'd make adjustments to the painting's position but after a few seconds the screen stopped responding to the adjustments. The hand waving test made the freezing clear.

It isn't EOS Utility itself that is freezing. It is just the Live View window. If I close the LV window and reopen it, it works again. For a few seconds. I can take pictures if I work really, really fast. But this is not acceptable for anything where I am working tethered.

I'm using EOS Utility 3.8.20 which I think is the most recent version. I tried it on two computers; my tiny Lenovo Flex 4 netbook (2 gigs RAM) and also on my new Lenovo Yoga 920 (8th generation i7, 16 gigs RAM, 512 gig SSD) and EOS Utility acts the same on both computers.

I just tried tethering with my old T2i. It fired up EOS Utility 2 (not EOS Utility 3) and worked the same as it always did: no freezing.

Ideas? Otherwise, much as I love the M50, it will be going back because the main reason I bought it is for tethered shooting. I don't want to get into a long round of submitting bug reports to Canon. I need to shoot tethered now.

Wayne

 

[nnowak]

When I have EOS Utility set up to use Live View, the display freezes after a few seconds. Example, if I wave my hand in front of the lens, I see flesh colored blobs for a few seconds, then the screen freezes and the blob stays put. I noticed this when I was positioning the painting. I'd make adjustments to the painting's position but after a few seconds the screen stopped responding to the adjustments. The hand waving test made the freezing clear.

It isn't EOS Utility itself that is freezing. It is just the Live View window. If I close the LV window and reopen it, it works again. For a few seconds. I can take pictures if I work really, really fast. But this is not acceptable for anything where I am working tethered.

I'm using EOS Utility 3.8.20 which I think is the most recent version. I tried it on two computers; my tiny Lenovo Flex 4 netbook (2 gigs RAM) and also on my new Lenovo Yoga 920 (8th generation i7, 16 gigs RAM, 512 gig SSD) and EOS Utility acts the same on both computers.

I just tried tethering with my old T2i. It fired up EOS Utility 2 (not EOS Utility 3) and worked the same as it always did: no freezing.

Ideas? Otherwise, much as I love the M50, it will be going back because the main reason I bought it is for tethered shooting. I don't want to get into a long round of submitting bug reports to Canon. I need to shoot tethered now.

Wayne

There is a small possibility something is going wrong with your USB connection due to a bad cable, or some other conflicting software.

Since you bought at Best Buy, I would suggest boxing up your camera and bringing it back along with one of your laptops and cables. Try testing EOS Utility in the store with the display M50 as well as some other cameras like the SL2. If all of the cameras have the issue, then the problem is either a bug in the latest release of EOS Utility or something specific to your personal hardware/software. If only the M50 has problems, then it is definitely the camera.

 

[Wayne Larmon]

When I have EOS Utility set up to use Live View, the display freezes after a few seconds. Example, if I wave my hand in front of the lens, I see flesh colored blobs for a few seconds, then the screen freezes and the blob stays put. I noticed this when I was positioning the painting. I'd make adjustments to the painting's position but after a few seconds the screen stopped responding to the adjustments. The hand waving test made the freezing clear.

It isn't EOS Utility itself that is freezing. It is just the Live View window. If I close the LV window and reopen it, it works again. For a few seconds. I can take pictures if I work really, really fast. But this is not acceptable for anything where I am working tethered.

I'm using EOS Utility 3.8.20 which I think is the most recent version. I tried it on two computers; my tiny Lenovo Flex 4 netbook (2 gigs RAM) and also on my new Lenovo Yoga 920 (8th generation i7, 16 gigs RAM, 512 gig SSD) and EOS Utility acts the same on both computers.

I just tried tethering with my old T2i. It fired up EOS Utility 2 (not EOS Utility 3) and worked the same as it always did: no freezing.

Ideas? Otherwise, much as I love the M50, it will be going back because the main reason I bought it is for tethered shooting. I don't want to get into a long round of submitting bug reports to Canon. I need to shoot tethered now.

Wayne

There is a small possibility something is going wrong with your USB connection due to a bad cable, or some other conflicting software.

I tried it with multiple cables and on two different computers.

Since you bought at Best Buy, I would suggest boxing up your camera and bringing it back along with one of your laptops and cables. Try testing EOS Utility in the store with the display M50 as well as some other cameras like the SL2. If all of the cameras have the issue, then the problem is either a bug in the latest release of EOS Utility or something specific to your personal hardware/software. If only the M50 has problems, then it is definitely the camera.

Good idea. The laptops came from Best Buy also. I just spent another half hour seeing if there was anything I could tweak and nothing I tried solved the problem.

Thanks.

Wayne

 

[P runar]

When I have EOS Utility set up to use Live View, the display freezes after a few seconds. Example, if I wave my hand in front of the lens, I see flesh colored blobs for a few seconds, then the screen freezes and the blob stays put. I noticed this when I was positioning the painting. I'd make adjustments to the painting's position but after a few seconds the screen stopped responding to the adjustments. The hand waving test made the freezing clear.

It isn't EOS Utility itself that is freezing. It is just the Live View window. If I close the LV window and reopen it, it works again. For a few seconds. I can take pictures if I work really, really fast. But this is not acceptable for anything where I am working tethered.

I'm using EOS Utility 3.8.20 which I think is the most recent version. I tried it on two computers; my tiny Lenovo Flex 4 netbook (2 gigs RAM) and also on my new Lenovo Yoga 920 (8th generation i7, 16 gigs RAM, 512 gig SSD) and EOS Utility acts the same on both computers.

I just tried tethering with my old T2i. It fired up EOS Utility 2 (not EOS Utility 3) and worked the same as it always did: no freezing.

Ideas? Otherwise, much as I love the M50, it will be going back because the main reason I bought it is for tethered shooting. I don't want to get into a long round of submitting bug reports to Canon. I need to shoot tethered now.

Wayne

There is a small possibility something is going wrong with your USB connection due to a bad cable, or some other conflicting software.

I tried it with multiple cables and on two different computers.

Since you bought at Best Buy, I would suggest boxing up your camera and bringing it back along with one of your laptops and cables. Try testing EOS Utility in the store with the display M50 as well as some other cameras like the SL2. If all of the cameras have the issue, then the problem is either a bug in the latest release of EOS Utility or something specific to your personal hardware/software. If only the M50 has problems, then it is definitely the camera.

Good idea. The laptops came from Best Buy also. I just spent another half hour seeing if there was anything I could tweak and nothing I tried solved the problem.

Thanks.

Wayne

user manual 3.8.20 says: M50, select enable for LV func setting and the setting and the setting for exposure simulation ,,,,,then click the OK buton p.37 try and see

and se if the laptop ned update,,

 

[Wayne Larmon]

Ideas? Otherwise, much as I love the M50, it will be going back because the main reason I bought it is for tethered shooting. I don't want to get into a long round of submitting bug reports to Canon. I need to shoot tethered now.

There is a small possibility something is going wrong with your USB connection due to a bad cable, or some other conflicting software.

I tried it with multiple cables and on two different computers.

Since you bought at Best Buy, I would suggest boxing up your camera and bringing it back along with one of your laptops and cables. Try testing EOS Utility in the store with the display M50 as well as some other cameras like the SL2. If all of the cameras have the issue, then the problem is either a bug in the latest release of EOS Utility or something specific to your personal hardware/software. If only the M50 has problems, then it is definitely the camera.

Good idea. The laptops came from Best Buy also. I just spent another half hour seeing if there was anything I could tweak and nothing I tried solved the problem.

Thanks.

user manual 3.8.20 says: M50, select enable for LV func setting and the setting and the setting for exposure simulation ,,,,,then click the OK buton p.37 try and see

I tried this just now. The settings for LV were grayed out but "enabled" was checked. Exposure simulation not grayed out, but was already enabled. I clicked on OK. Unfortunately it didn't help.

and se if the laptop ned update,,

The netbook i mostly use has had the April 2018 update applied. The Yoga 920 hasn't had it applied. EOS Utility freezes the same on both. They are both Win 10 and are on a lot. I'm sure that they would have been auto-updated with anything that MS felt was needed.

In the few seconds it works I was able to capture a few paintings and the sensor performs well. Going from 18 megapixels to 24 megapixels helps with largish paintings. But it is very tedious needing to go through five or six live view cycles before getting everything set up to press the shutter button.

Shooting artwork is exacting and anything that breaks my concentration is bad. Guess I'll be going to Best Buy tomorrow. :-(

Thanks for your advice.

Wayne

 

[nnowak]

When I have EOS Utility set up to use Live View, the display freezes after a few seconds. Example, if I wave my hand in front of the lens, I see flesh colored blobs for a few seconds, then the screen freezes and the blob stays put. I noticed this when I was positioning the painting. I'd make adjustments to the painting's position but after a few seconds the screen stopped responding to the adjustments. The hand waving test made the freezing clear.

It isn't EOS Utility itself that is freezing. It is just the Live View window. If I close the LV window and reopen it, it works again. For a few seconds. I can take pictures if I work really, really fast. But this is not acceptable for anything where I am working tethered.

I'm using EOS Utility 3.8.20 which I think is the most recent version. I tried it on two computers; my tiny Lenovo Flex 4 netbook (2 gigs RAM) and also on my new Lenovo Yoga 920 (8th generation i7, 16 gigs RAM, 512 gig SSD) and EOS Utility acts the same on both computers.

I just tried tethering with my old T2i. It fired up EOS Utility 2 (not EOS Utility 3) and worked the same as it always did: no freezing.

Ideas? Otherwise, much as I love the M50, it will be going back because the main reason I bought it is for tethered shooting. I don't want to get into a long round of submitting bug reports to Canon. I need to shoot tethered now.

Wayne

There is a small possibility something is going wrong with your USB connection due to a bad cable, or some other conflicting software.

I tried it with multiple cables and on two different computers.

Since you bought at Best Buy, I would suggest boxing up your camera and bringing it back along with one of your laptops and cables. Try testing EOS Utility in the store with the display M50 as well as some other cameras like the SL2. If all of the cameras have the issue, then the problem is either a bug in the latest release of EOS Utility or something specific to your personal hardware/software. If only the M50 has problems, then it is definitely the camera.

Good idea. The laptops came from Best Buy also. I just spent another half hour seeing if there was anything I could tweak and nothing I tried solved the problem.

Thanks.

Wayne

Just a thought, but Best Buy may be willing to wave the restocking fee if you demonstrate the problem. I hope you can get this sorted.

 

[P runar]

Ideas? Otherwise, much as I love the M50, it will be going back because the main reason I bought it is for tethered shooting. I don't want to get into a long round of submitting bug reports to Canon. I need to shoot tethered now.

There is a small possibility something is going wrong with your USB connection due to a bad cable, or some other conflicting software.

I tried it with multiple cables and on two different computers.

Since you bought at Best Buy, I would suggest boxing up your camera and bringing it back along with one of your laptops and cables. Try testing EOS Utility in the store with the display M50 as well as some other cameras like the SL2. If all of the cameras have the issue, then the problem is either a bug in the latest release of EOS Utility or something specific to your personal hardware/software. If only the M50 has problems, then it is definitely the camera.

Good idea. The laptops came from Best Buy also. I just spent another half hour seeing if there was anything I could tweak and nothing I tried solved the problem.

Thanks.

user manual 3.8.20 says: M50, select enable for LV func setting and the setting and the setting for exposure simulation ,,,,,then click the OK buton p.37 try and see

I tried this just now. The settings for LV were grayed out but "enabled" was checked. Exposure simulation not grayed out, but was already enabled. I clicked on OK. Unfortunately it didn't help.

and se if the laptop ned update,,

The netbook i mostly use has had the April 2018 update applied. The Yoga 920 hasn't had it applied. EOS Utility freezes the same on both. They are both Win 10 and are on a lot. I'm sure that they would have been auto-updated with anything that MS felt was needed.

In the few seconds it works I was able to capture a few paintings and the sensor performs well. Going from 18 megapixels to 24 megapixels helps with largish paintings. But it is very tedious needing to go through five or six live view cycles before getting everything set up to press the shutter button.

Shooting artwork is exacting and anything that breaks my concentration is bad. Guess I'll be going to Best Buy tomorrow. :-(

Thanks for your advice.

Wayne

Yes you are right and things have to work ,,

 

[Wayne Larmon]

Ideas? Otherwise, much as I love the M50, it will be going back because the main reason I bought it is for tethered shooting. I don't want to get into a long round of submitting bug reports to Canon. I need to shoot tethered now.

Wayne

There is a small possibility something is going wrong with your USB connection due to a bad cable, or some other conflicting software.

I tried multiple cables, cards, and two computers.

Since you bought at Best Buy, I would suggest boxing up your camera and bringing it back along with one of your laptops and cables. Try testing EOS Utility in the store with the display M50 as well as some other cameras like the SL2. If all of the cameras have the issue, then the problem is either a bug in the latest release of EOS Utility or something specific to your personal hardware/software. If only the M50 has problems, then it is definitely the camera.

I also discovered another problem with pinch/zoom in non-tethered playback mode so I took it to BB with two reported problems. It turned out that they didn't want to spend any time debugging by cross comparing with the display model so I ended up returning it for a refund. No restocking fee because it was considered to be defective.

I'd like to get another M50 but don't want one if it has design problems. Can anybody else with an M50 test tethering with EOS Utility? All you need (in addition to installing EOS Utility is a USB micro cable (cell phone charging cable) to connect to the computer.

After installing EOS utility, plug in the camera. The computer should recognize it and will load EOS Utility. Choose the option for remote operation. Then click on "Live View" You should see Live View on the computer monitor. Wave your hand in front of the lens and see if it keeps working or if it freezes after a few seconds. I don't think mine ever went past five seconds before freezing.

If this is a bug with EOS Utility then it needs to be reported to Canon. If it was caused by the particular M50 I had, well I'd like to know that also.

Again, TIA.

Wayne

p.s., The above link to EOS Utility is to an version 3.8.20.. I don't know if you need the upgrade or if 3.8.20 came with your camera. I installed EOS Utility by first installing from the CD that came with my 60D and then installing the above upgrade. I returned the camera so I don't have the instructions for installing EOS Utility for an M50 directly.

 

[Ed P]

Ideas? Otherwise, much as I love the M50, it will be going back because the main reason I bought it is for tethered shooting. I don't want to get into a long round of submitting bug reports to Canon. I need to shoot tethered now.

Wayne

There is a small possibility something is going wrong with your USB connection due to a bad cable, or some other conflicting software.

I tried multiple cables, cards, and two computers.

Since you bought at Best Buy, I would suggest boxing up your camera and bringing it back along with one of your laptops and cables. Try testing EOS Utility in the store with the display M50 as well as some other cameras like the SL2. If all of the cameras have the issue, then the problem is either a bug in the latest release of EOS Utility or something specific to your personal hardware/software. If only the M50 has problems, then it is definitely the camera.

I also discovered another problem with pinch/zoom in non-tethered playback mode so I took it to BB with two reported problems. It turned out that they didn't want to spend any time debugging by cross comparing with the display model so I ended up returning it for a refund. No restocking fee because it was considered to be defective.

I'd like to get another M50 but don't want one if it has design problems. Can anybody else with an M50 test tethering with EOS Utility? All you need (in addition to installing EOS Utility is a USB micro cable (cell phone charging cable) to connect to the computer.

After installing EOS utility, plug in the camera. The computer should recognize it and will load EOS Utility. Choose the option for remote operation. Then click on "Live View" You should see Live View on the computer monitor. Wave your hand in front of the lens and see if it keeps working or if it freezes after a few seconds. I don't think mine ever went past five seconds before freezing.

If this is a bug with EOS Utility then it needs to be reported to Canon. If it was caused by the particular M50 I had, well I'd like to know that also.

Again, TIA.

Wayne

p.s., The above link to EOS Utility is to an version 3.8.20.. I don't know if you need the upgrade or if 3.8.20 came with your camera. I installed EOS Utility by first installing from the CD that came with my 60D and then installing the above upgrade. I returned the camera so I don't have the instructions for installing EOS Utility for an M50 directly.

OK, so you didn't try a clean install of EOS Utility - you were using an old version that was upgraded. Don't know if that matters or not, just making note of it. You can download the latest version from Canon's website and install from scratch if need be. It doesn't come with the camera, so that's what I did. I haven't used it yet, but I'll try it and let you know.

 

[Wayne Larmon]

p.s., The above link to EOS Utility is to an version 3.8.20.. I don't know if you need the upgrade or if 3.8.20 came with your camera. I installed EOS Utility by first installing from the CD that came with my 60D and then installing the above upgrade. I returned the camera so I don't have the instructions for installing EOS Utility for an M50 directly.

OK, so you didn't try a clean install of EOS Utility - you were using an old version that was upgraded. Don't know if that matters or not, just making note of it. You can download the latest version from Canon's website and install from scratch if need be. It doesn't come with the camera, so that's what I did. I haven't used it yet, but I'll try it and let you know.

I think v. 3 is for newer cameras. v. 2 is for older cameras. I noticed that when I installed v. 3.8.20 it also installed a v.2. So I never had a v. 3 installed. I also noticed when I cross checked with my T2i that v. 2 was used, even after 3.8.20 had been installed.

I'd appreciate if you would test tethering with EOS Utility. After returning my 1st M50 to BB I have a 2nd M50 on order and if the problem is a bug with EOS Utility then it is time to start complaining to Canon. The more complaints, the merrier (it is for customers.)

Wayne

 

[Ed P]

p.s., The above link to EOS Utility is to an version 3.8.20.. I don't know if you need the upgrade or if 3.8.20 came with your camera. I installed EOS Utility by first installing from the CD that came with my 60D and then installing the above upgrade. I returned the camera so I don't have the instructions for installing EOS Utility for an M50 directly.

OK, so you didn't try a clean install of EOS Utility - you were using an old version that was upgraded. Don't know if that matters or not, just making note of it. You can download the latest version from Canon's website and install from scratch if need be. It doesn't come with the camera, so that's what I did. I haven't used it yet, but I'll try it and let you know.

I think v. 3 is for newer cameras. v. 2 is for older cameras. I noticed that when I installed v. 3.8.20 it also installed a v.2. So I never had a v. 3 installed. I also noticed when I cross checked with my T2i that v. 2 was used, even after 3.8.20 had been installed.

I'd appreciate if you would test tethering with EOS Utility. After returning my 1st M50 to BB I have a 2nd M50 on order and if the problem is a bug with EOS Utility then it is time to start complaining to Canon. The more complaints, the merrier (it is for customers.)

Wayne

Hi Wayne,

Just got home from work and downloaded/installed the EOS Utility from Canon's website. It installed v.2 and v.3 for me also. When I plugged in my M50, it launched v.3 and I selected remote photography (or whatever it's called ). Once I remembered to unlock my 11-22 lense (doh!), it was able to focus and shoot fine - no lockups. I even gave it a couple minutes between shots to see if it would freeze, and it was fine.

By the way, I didn't see a "shutter" button in the Utility (may have missed it), so I was using the shutter button on the camera to take pictures.

When I took a picture, it auto-launched DPP and opened the pic I just took in there - pretty slick.

So far (only been able to do some test shots since I got it late last week), I love the camera. It's noticeably better in performance (startup, focusing, etc.), and high(er) ISO than the other M cameras. And the video is, IMO, the best Canon has in an APSC camera (check out the tests and demos on YouTube). Even the "broken" 4K footage is excellent, as long as you use it with manual focus and don't move the camera around too fast while filming.

In case it matters, my computer specs:

Intel i5-4690 CPU @ 3.5GHz

16 GB RAM

Windows 7 Professional 64-bit

MSI Gaming-X video card (Nvidia 1080)

256GB SSD

Sure hope your new M50 works OK, good luck!