mostlylost
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Welcome to the new forums! Please read this first. For known issues we are working to resolve, click here.
bait & switch shipping -- complain & request...?
- Thread starter Jeff Greenberg
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For future reference - if you click on the "Details" down arrow next to the Shipping estimate in the blue banner near the top of the page, you'll get a US map showing which zones can expect 1, 2 or 3 day shipping.
Corkcampbell
Forum Pro
That's an improper, reputation-threatening, subject line written without the facts (which are clearly provided on the website). "Expedited Shipping' does not mean overnight. I've dealt with B&H for a couple of decades and understand their shipping practices, which are good. Apologies are in order.
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"Knowledge is good." Emil Faber
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"Knowledge is good." Emil Faber
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Vernon D Rainwater
Forum Pro
I look forward to reading YOUR apology to B & H for your obvious wrongful criticism and claims.
M
Mark B.
Guest
Call them - they'll fix it. If you indeed got free expedited shipping and it's on your order form, then you should get just that and they will honor it or give you some concession. No need to complain here.
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M
Mark B.
Guest
The source - i.e. Henry Posner - replied above. Turns out the OP simply did not read the definition of 'expedited shipping'. They fulfilled the shipping terms as described.
Oh crap - I looked for his name and missed it. Thanks.
And for the record - I don't see the OP responding...
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Here's Jeff Greenberg's response to Henry Posner:
henryp wrote:
-- hide signature --
Henry Posner
B&H Photo-Video
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RX10-IV ordered 12/26 PM, arrived 12/28 PM.
Thanks for responses. Remaining a satisfied B&H customer...
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v steffel
frame frame! shoot shoot! sauvette!
henryp wrote:
During the days before Christmas we "bumped" many purchases to rush service to help ensure delivery before the 25th.
-- hide signature --
Henry Posner
B&H Photo-Video
=====
RX10-IV ordered 12/26 PM, arrived 12/28 PM.
Thanks for responses. Remaining a satisfied B&H customer...
--
v steffel
frame frame! shoot shoot! sauvette!
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Tom_N
Forum Pro
If you click on EXPEDITED SHIPPING to see how B&H defines it, they say
That is, EXPEDITED shipping is not synonymous with OVERNIGHT shipping. I'd guess that in cases where B&H believes that ground shipping services can do the job "fast enough", they might use ground shipping instead of overnight shipping. And if they sent the item via some sort of express ground service, or even with the expectation of normal delivery times being within their "expedited" range, it would not be bait and switch.
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overniteman
Senior Member
You'll never see the apology. If I was B&H, I'd politely ask the OP to take their future business elsewhere.
I wish DPR would delete threads created by dissatisfied customers. How many do we see that are simply miscommunication?
While it's smart for BH to monitor its online reputation, I personally don't respect a customer's order being discussed publically. I say take it all offline.
I have been disappointed with my expectations of BH in the past, mostly due to holiday/weekend activity/inactivity. I am glad information is more prominent than in the past.
Not a big fan of the new filtering system on the app though.
While it's smart for BH to monitor its online reputation, I personally don't respect a customer's order being discussed publically. I say take it all offline.
I have been disappointed with my expectations of BH in the past, mostly due to holiday/weekend activity/inactivity. I am glad information is more prominent than in the past.
Not a big fan of the new filtering system on the app though.
Anthony1970
Senior Member
CharlesB58
Forum Pro
How about you just call customer service so they can explain what happened instead of using a provocative and deprecating thread title which may be inaccurate? Hint: it could have been an error.
tko
Forum Pro
And some of us are too cheap to pay for things and depend on internet whining to get what they want, while expecting the rest of us to be dumb enough to pick up your bill.
Beachcomber Joe
Senior Member
Why would you expect it to arrive Saturday? According to the B&H web site "expedited shipping" means delivery in three business days to Florida. They can choose any shipping method that will provide delivery within three business days. Saturday, Sunday, and Monday (New Years Day) are not business days. As long as it arrives by Wednesday you have no cause to complain. If you wanted it sooner you had other options, not free, that were clearly provided at checkout. Next time, instead of complaining, pay for the service you want.
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