Application update impossible with Adobe Creative Cloud

[yvondaigle]

In the past when I've run into this issue, I found I had to be logged into my Adobe account with an open browser to get it to work

Thank you Craig for your help with your suggestion.

First try, I opened Adobe.com page with Chrome, loged with my account. After, I opened Creative Cloud application and start the installation of Photoshop update V20.0.1. The update stoped at 44%. Second try, I opened my Adobe page account on Adobe.com and after, start the update. WOW! it work. After two week to try to update any application without success, I finaly maked an update. Hope this will continu to work with this way in the future.

Thank you again Craig.

Also thank you everybody for your answers.

 

[Isola Verde]

In the past when I've run into this issue, I found I had to be logged into my Adobe account with an open browser to get it to work

Thank you Craig for your help with your suggestion.

First try, I opened Adobe.com page with Chrome, loged with my account. After, I opened Creative Cloud application and start the installation of Photoshop update V20.0.1. The update stoped at 44%. Second try, I opened my Adobe page account on Adobe.com and after, start the update. WOW! it work. After two week to try to update any application without success, I finaly maked an update. Hope this will continu to work with this way in the future.

Thank you again Craig.

Also thank you everybody for your answers.

On starting my PC just now (about 15:45 on 21 Nov 2019, in England), I got a message that the CC Desktop App had been updated - now says it's version 5.0.0.354

Hope that will stop the problems I've been having, re the message that it's been slow to open, so I should restart it! And maybe you'll benefit too!!!

Peter

 

[yvondaigle]

In the past when I've run into this issue, I found I had to be logged into my Adobe account with an open browser to get it to work

Thank you Craig for your help with your suggestion.

First try, I opened Adobe.com page with Chrome, loged with my account. After, I opened Creative Cloud application and start the installation of Photoshop update V20.0.1. The update stoped at 44%. Second try, I opened my Adobe page account on Adobe.com and after, start the update. WOW! it work. After two week to try to update any application without success, I finaly maked an update. Hope this will continu to work with this way in the future.

Thank you again Craig.

Also thank you everybody for your answers.

On starting my PC just now (about 15:45 on 21 Nov 2019, in England), I got a message that the CC Desktop App had been updated - now says it's version 5.0.0.354

Hope that will stop the problems I've been having, re the message that it's been slow to open, so I should restart it! And maybe you'll benefit too!!!

Peter

I update ACC desktop me to and it work without problem.

 

[yvondaigle]

In the past when I've run into this issue, I found I had to be logged into my Adobe account with an open browser to get it to work

Thank you Craig for your help with your suggestion.

First try, I opened Adobe.com page with Chrome, loged with my account. After, I opened Creative Cloud application and start the installation of Photoshop update V20.0.1. The update stoped at 44%. Second try, I opened my Adobe page account on Adobe.com and after, start the update. WOW! it work. After two week to try to update any application without success, I finaly maked an update. Hope this will continu to work with this way in the future.

Thank you again Craig.

Also thank you everybody for your answers.

Hi Craig,

Finaly, It work only once.

I try to see if it realy work. I uninstall Brige and try to reinstall with ACC, and still stop at 44% with your suggestion.

Now I am waiting Adobe to find a fix solution.

 

[CraigVMN]

Are you using a Mac, or windows?

 

[yvondaigle]

Are you using a Mac, or windows?

Windows

 

[CraigVMN]

Are you using a Mac, or windows?

Windows

Go to C:\Users\yourname\AppData\Local\Adobe and rename the file OOBE to OOBE.old. The contents are create when you launch the app. Then try again.

 

[yvondaigle]

Are you using a Mac, or windows?

Windows

Go to C:\Users\yourname\AppData\Local\Adobe and rename the file OOBE to OOBE.old. The contents are create when you launch the app. Then try again.

Thank you Craig,

I will try this again. I already try this 2 times.

 

[CraigVMN]

Another thing you can try is creating a second account in Windows. Log into this new account and install Adobe there, and see if it works.

 

[yvondaigle]

Another thing you can try is creating a second account in Windows. Log into this new account and install Adobe there, and see if it works.

Thank you Craig, I will look at this option.