jeegunkim
Member
I'm about to paint the wall with my brains.
I've been having several issues with my iPF6400 for the past couple days and I am hoping someone can help,
I am running Mac OS X El Capitan v10.11.5 with Adobe CC with the iPF plugin for PS that Canon supplies via USB from Mac to the printer.
The printer has always ran fine and it has sat for a while as I haven't really been able to work on photography for a bit.
I finally got some 8.5x11's, a 24" roll and replaced all the depleted ink tanks yesterday and started running test proofs on the 8.5x11.
The printer was functioning fine but every proof was coming out really distorted.
I proceeded to clean the heads (both A & B) and I also saw that Canon had released a firmware and plugin update.
I went ahead and updated both firmware on the printer and the plugin on my Mac and now I can't print. Once I export an image to the plugin and hit print, PS just crashes. I've been on the phone with both Adobe and Canon for the past 2 days trying to figure this out and have had no luck. Uninstalled/reinstalled PS and the plugin multiple times, no luck. I got it to the point where PS wouldn't crash anymore but it still will not print.
I've ran tests from support with Adobe and Canon on printing from another application, printed from Preview and the printer functioned. Printed from PS (without going through the plugin) and the printer functioned.
Canon suggested I try setting up another user on my Mac and try running a print again, I was successful in printing 2 proofs (with the same distortion) and on the third, same issue and it won't print.
I switched back to my normal user and now PS is back to just crashing again.
From what I can tell, it looks like PS and the plugin is not communicating as once I press print, the printer does not receive the data.
If anyone can shed some light or give me some direction, it would really help me out.
THANKS!
I've been having several issues with my iPF6400 for the past couple days and I am hoping someone can help,
I am running Mac OS X El Capitan v10.11.5 with Adobe CC with the iPF plugin for PS that Canon supplies via USB from Mac to the printer.
The printer has always ran fine and it has sat for a while as I haven't really been able to work on photography for a bit.
I finally got some 8.5x11's, a 24" roll and replaced all the depleted ink tanks yesterday and started running test proofs on the 8.5x11.
The printer was functioning fine but every proof was coming out really distorted.
I proceeded to clean the heads (both A & B) and I also saw that Canon had released a firmware and plugin update.
I went ahead and updated both firmware on the printer and the plugin on my Mac and now I can't print. Once I export an image to the plugin and hit print, PS just crashes. I've been on the phone with both Adobe and Canon for the past 2 days trying to figure this out and have had no luck. Uninstalled/reinstalled PS and the plugin multiple times, no luck. I got it to the point where PS wouldn't crash anymore but it still will not print.
I've ran tests from support with Adobe and Canon on printing from another application, printed from Preview and the printer functioned. Printed from PS (without going through the plugin) and the printer functioned.
Canon suggested I try setting up another user on my Mac and try running a print again, I was successful in printing 2 proofs (with the same distortion) and on the third, same issue and it won't print.
I switched back to my normal user and now PS is back to just crashing again.
From what I can tell, it looks like PS and the plugin is not communicating as once I press print, the printer does not receive the data.
If anyone can shed some light or give me some direction, it would really help me out.
THANKS!