A7R3 Exposure Comp Not Working

[Pixtas]

I have an A7R3 where the exposure compensation dial is sort of stuck on +.3. The dial turns fine but the value at the zero setting is actually +.3. Going lower into the negative numbers has no effect and actually goes up to +.7 & 1. Moving the dial to the positive range seems to work.

I've done a full software reset both powered and unpowered and neither had any effect.

I called Sony and they referred me to Precision Camera in CT. Their fee seems to be a flat $600 plus tax. Has anyone had this problem? Where did you get it fixed and for how much? $600+ seems a little dear to me.

Thanks.

 

[Martin Ocando]

I have an A7R3 where the exposure compensation dial is sort of stuck on +.3. The dial turns fine but the value at the zero setting is actually +.3. Going lower into the negative numbers has no effect and actually goes up to +.7 & 1. Moving the dial to the positive range seems to work.

I've done a full software reset both powered and unpowered and neither had any effect.

I called Sony and they referred me to Precision Camera in CT. Their fee seems to be a flat $600 plus tax. Has anyone had this problem? Where did you get it fixed and for how much? $600+ seems a little dear to me.

Thanks.

Wild guess: Have you tried doing the unpowered reset with the dial all the way up, and see if there is any difference when you power up the camera?

 

[Pixtas]

Yes, tried that. No change.

Thanks.

 

[Brian_Smith]

I have an A7R3 where the exposure compensation dial is sort of stuck on +.3. The dial turns fine but the value at the zero setting is actually +.3. Going lower into the negative numbers has no effect and actually goes up to +.7 & 1. Moving the dial to the positive range seems to work.

I've done a full software reset both powered and unpowered and neither had any effect.

I called Sony and they referred me to Precision Camera in CT. Their fee seems to be a flat $600 plus tax. Has anyone had this problem? Where did you get it fixed and for how much? $600+ seems a little dear to me.

Thanks.

Did you change EV Compensation in Menu Settings?

If so the EV Compensation Dial will be disabled until that setting is zeroed out.

 

[Pixtas]

I was able to resolve the issued by doing power off resets a few times. I don't know why but it eventually worked. So don't rush to repair a camera at great expense without exhausting all other strategies!

Regarding earlier comments, yes I attempted the menu settings for exposure compensation and camera resets. None of those attempts accomplished anything.

 

[Martin Ocando]

I was able to resolve the issued by doing power off resets a few times. I don't know why but it eventually worked. So don't rush to repair a camera at great expense without exhausting all other strategies!

Regarding earlier comments, yes I attempted the menu settings for exposure compensation and camera resets. None of those attempts accomplished anything.

Great that it worked. Kudos for Alpha's resilience.