40D shutdown...HELP!

[Schwatmann]

Just took out my 40 D after a period of inactivity and cannot shoot with it. I turn it on, it powers up and I can adjust it but when I press the shutter button, the camera powers down and will not power up unless I remove the battery and reinsert it. Any ideas what I can do short of a trip to Canon?

 

[imqqmi]

Try liveview and see if you can take a picture. It's most likely a shutter or mirrorbox failure. You'll need to send it in for repair. It happened to me twice, once on each of the two 40D bodies.

Just took out my 40 D after a period of inactivity and cannot shoot with it. I turn it on, it powers up and I can adjust it but when I press the shutter button, the camera powers down and will not power up unless I remove the battery and reinsert it. Any ideas what I can do short of a trip to Canon?

--
Kind regards
Imqqmi



http://www.pbase.com/imqqmi

The DSLR jargon cheatsheet:
http://www.jmbfoto.nl/dslrcheatsheet.pdf

Sunset blending tutorial:
http://www.jmbfoto.nl/tutorial/blendingTutorial01a.pdf

 

[Habemus_Canon]

Just took out my 40 D after a period of inactivity and cannot shoot with it. I turn it on, it powers up and I can adjust it but when I press the shutter button, the camera powers down and will not power up unless I remove the battery and reinsert it. Any ideas what I can do short of a trip to Canon?

Is the battery charged? Or capable of holding a charge? For the behavior you described is what happens when the battery is low.

 

[Schwatmann]

Battery fully charged. Tried several batteries. Arrrg!

 

[Stevoo]

sounds like cameras are like cars. If you don't use them, they develop problems.

Sorry to hear bout ur problem. Hope you get it resolved through canon and it doesn't cost u much

 

[Habemus_Canon]

Battery fully charged. Tried several batteries. Arrrg!

Too bad, I was hoping it would be an easy fix. Looks like you will have to send it in for service.

 

[Schwatmann]

Bought as a refurb from Adaorama. Never again. I've put maybe 1500 clicks on it. And let it sit until it was out of warranty. Doh!

 

[JimSummers]

I have just experienced the very same problem with my 40D also after a period of inactivity (about 2 months). My 40D was puchased in March of 2008 so is well beyond its warranty period, but the shutter has less than 600 actuations (this is my second camera so it hasn't gotten a lot of use). I have also noted one other problem (2 below) which I am wondering if you may have as well. Here are my problems:

1) pressing shutter release causes the shutter to open and then the camera shuts down. Nothing displayed on either LCD. Power switch has no effect. Remove the battery and replace it and when the battery compartment door is shut the shutter closes. Turning on the power switch returns camera to apparent operation until next shutter actuation. Pressing shutter release half way causes normal autofocus.

2) when trying to pop up the built in flash, I hear 3 soft clicks over a couple of seconds and then I get Error 99 displayed on both LCDs. Turning power off and back on clears the Error 99 indication.

Both problems happen EVERY time - there is nothing intermittant about this on my 40D.

I am running firmware version 1.0.5. The problem is independent of which Canon lens I have on the camera. It happens with and without the CF card in the camera. I have tried a different fully charged battery with the same behavior.

Has anyone had any experiences (good or bad) with camera repair service centers other than Canon?

Does anyone produce a service manual for the 40D?

 

[garmon]

Same problem happened to my 7D. Mirror box failure. Still under warranty, just. Anyway I think this would have been expensive repair, plus a 4 week waiting period.
--
Canon 7D / 40D
CANON
70-200/2.8 - 135/2.0 - 100/2.0 - 85/1.8 - 35/2.0
SIGMA
EX 50-500 - EX 120-300/2.8 - 18-200OS - EX 18-50/2.8 II - EX 50/1.4
TOKINA 12-24/4 - TAMRON 28-75/2.8 - Samyang 8/3.5
KENKO Pro300 2XTC - 1.4XTC

 

[Habemus_Canon]

Does anyone produce a service manual for the 40D?

http://www.scribd.com/doc/36932157/Canon-Eos-40D-Service-Manual-Repair-Guide

 

[JimSummers]

I would like to modify my description of the problem I am having when I press the shutter release. The mirror moves up but the shutter does NOT open. Then the camera turns off and can only be turned on again after removal and reinsertion of the battery.

I would still like to know if anyone else having the shutter release camera lockup problem does not have a problem popping up the built in flash.

Thanks.

 

[garmon]

Anything like this. 7D example.

http://www.youtube.com/watch?v=oIVyA7wkSsQ
--
Canon 7D / 40D
CANON
70-200/2.8 - 135/2.0 - 100/2.0 - 85/1.8 - 35/2.0
SIGMA
EX 50-500 - EX 120-300/2.8 - 18-200OS - EX 18-50/2.8 II - EX 50/1.4
TOKINA 12-24/4 - TAMRON 28-75/2.8 - Samyang 8/3.5
KENKO Pro300 2XTC - 1.4XTC

 

[JimSummers]

When the shutter hang occurs on my 40D the camera was disabled and no messages were displayed. The 7D in the video could pop up its flash, but I am not sure how much there is in common between the 40D and 7D. The locations of the controls on the back of the camera is quite different so the internal boards must be as well.

My 40D is headed for the Canon service shop...

 

[Schwatmann]

Sent the camera to Canon. Heard back from Canon repair. Estimate for repair was stated as slightly over $200.00 including shipping and tax. The quote was for labor only - no parts. The estimate further indicated that Canon would happily begin work when I paid the estimated charge. When I called for further details, as I was curious as to why it didn't need parts but carried a $180.00 labor charge, I was told that the "estimate" was for a set labor charge only and that parts would be determined once work begun. So what I got from Canon was a flat fee labor charge with no promise as to what the ultimate cost might be. The only way I could find out was to pay the labor fee. So, in effect, a $180.00 estimate fee. Not a crap shoot I'm willing to take. Only paid $799.00 for it as a refurb with the 28-135. When I contacted Adorama, my seller, about my problem, they suggested I use it for a paperweight. Do I hear Nikon calling?

 

[jhal]

it will take them 2-3 hours to open inspect/repair/replace and put the camera back together hence the flat rate. Here in the UK Canon will charge 60-70 sterling + VAT + parts.

Before you jump ship check with Nikon their per hour labour charge.

If you only have the 40D + 28-135 and you don't intend to pay for the camera to get it fixed buy a NIkon and see if you like it.

Good luck

Sent the camera to Canon. Heard back from Canon repair. Estimate for repair was stated as slightly over $200.00 including shipping and tax. The quote was for labor only - no parts. The estimate further indicated that Canon would happily begin work when I paid the estimated charge. When I called for further details, as I was curious as to why it didn't need parts but carried a $180.00 labor charge, I was told that the "estimate" was for a set labor charge only and that parts would be determined once work begun. So what I got from Canon was a flat fee labor charge with no promise as to what the ultimate cost might be. The only way I could find out was to pay the labor fee. So, in effect, a $180.00 estimate fee. Not a crap shoot I'm willing to take. Only paid $799.00 for it as a refurb with the 28-135. When I contacted Adorama, my seller, about my problem, they suggested I use it for a paperweight. Do I hear Nikon calling?

 

[zonamax]

Be sure to keep in mind that according to Consumer Reports, Canon DSLR's are more reliable than Nikon DSLR's.

Any camera can fail and buying with no warranty was probably not the bargain you thought it was.

Good luck either way
Bob

 

[benthevet]

Nikons never break

 

[JimSummers]

I sent my 40D to Canon and got the same estimate ($180 for labor only). I called them to verify that they were basically charging me to open it up and diagnose the problem and was told that indeed that was the case. I told them how many shutter operations my camera had before the failure (

Here is a chronology of my repair:

Shipped the camera to Canon by FedEx 2nd day air: 11/16
Canon received the camera in the Newport News, VA repair facility: 11/18
Received repair estimate via email: 11/20
Called to question estimate and authorized repair: 11/22
Received email that repair was complete and camera shipped: 11/24 PM
Estimated delivery: 11/29 (apparently no FedEx shipment on Thanksgiving)

I will update this thread when I get the 40D back.

 

[JimSummers]

My 40D was delivered 11/29 and seems to work just fine. According to the service details on the paperwork that was packed with the camera body: "Your product has been examined and a defective motor was causing error 99 to be displayed. The internal component was replaced and product functions were confirmed. Firmware was updated to 1.1.1"

So the motor was causing the built in flash pop up problem (the problem which was causing the error 99 on my camera). I don't know if this same motor also drives the shutter. I wish I had a better idea of how the 40D is designed. Anyway, the shutter has been operating just fine since I received the camera back from the repair facility.

One point of interest: the new motor seems to have more power (RPM) than the old one did. It seems to pop up the flash quicker than the old one did and I think it makes bit more noise and seems to have a bit higher pitch (hence my RPM statement) than I recall with the original motor... My memory may not be perfect here but I was a bit startled when I first popped up the internal flash... so I know it is different. Perhaps my original motor was on the verge of being defective right out of the box when new, or perhaps they have redesigned the motor.

Canon did not charge me for the cost of the replacement motor.

I downloaded the EOSInfo application from astrojargon.net and checked my shutter count after getting the 40D back and it read 717. I believe when I sent the camera in it was 592, but I didn't have the EOSInfo application at that time. I was basing my shutter count on the file name (last one was IMG_0592 before the failure and I have been using continuous file numbering.) So I guess it got a bit of testing during the repair process.

My only complaint regarding the repair process is that I have a new dust spot - not a real bad one but it wasn't there the last time I checked... The return shippment was packed such that the camera was not sliding around in the box, but in my opinion it could have been packed better (more shock absorption). The repair paperwork was put on the back side of the camera body, the camera and paperwork were put in a plastic bag (didn't appear to be an anti-static bag) and a rubber band was put around the plastic bag and camera to hold it closed. Some heavy corregated paper was then wrapped around the bag a couple of times and then the whole assembly was put into the shipping box. When I saw the packing I was imagining all kinds of abrasions on the camera body but after careful inspection I found none. The paper was very stiff and did not really give much. It was a good space filler but it didn't really provide much shake/shock attenuation. Of course FedEx didn't abuse the box too badly from the appearance of the package when it arrived.

 

[MAC]

good work to get it repaired. Not bad price. The other fella should have done the same. Copperhill method good method to clean

My 40D was delivered 11/29 and seems to work just fine. According to the service details on the paperwork that was packed with the camera body: "Your product has been examined and a defective motor was causing error 99 to be displayed. The internal component was replaced and product functions were confirmed. Firmware was updated to 1.1.1"

So the motor was causing the built in flash pop up problem (the problem which was causing the error 99 on my camera). I don't know if this same motor also drives the shutter. I wish I had a better idea of how the 40D is designed. Anyway, the shutter has been operating just fine since I received the camera back from the repair facility.

One point of interest: the new motor seems to have more power (RPM) than the old one did. It seems to pop up the flash quicker than the old one did and I think it makes bit more noise and seems to have a bit higher pitch (hence my RPM statement) than I recall with the original motor... My memory may not be perfect here but I was a bit startled when I first popped up the internal flash... so I know it is different. Perhaps my original motor was on the verge of being defective right out of the box when new, or perhaps they have redesigned the motor.

Canon did not charge me for the cost of the replacement motor.

I downloaded the EOSInfo application from astrojargon.net and checked my shutter count after getting the 40D back and it read 717. I believe when I sent the camera in it was 592, but I didn't have the EOSInfo application at that time. I was basing my shutter count on the file name (last one was IMG_0592 before the failure and I have been using continuous file numbering.) So I guess it got a bit of testing during the repair process.

My only complaint regarding the repair process is that I have a new dust spot - not a real bad one but it wasn't there the last time I checked... The return shippment was packed such that the camera was not sliding around in the box, but in my opinion it could have been packed better (more shock absorption). The repair paperwork was put on the back side of the camera body, the camera and paperwork were put in a plastic bag (didn't appear to be an anti-static bag) and a rubber band was put around the plastic bag and camera to hold it closed. Some heavy corregated paper was then wrapped around the bag a couple of times and then the whole assembly was put into the shipping box. When I saw the packing I was imagining all kinds of abrasions on the camera body but after careful inspection I found none. The paper was very stiff and did not really give much. It was a good space filler but it didn't really provide much shake/shock attenuation. Of course FedEx didn't abuse the box too badly from the appearance of the package when it arrived.