Was I not supposed to use a flash on it?

[VonSchweitzer]

When Canon released the EOS R5 they put a flash hot shoe on it. They said it was their flagship... does that mean it's a professional camera? Now the hot shoe is coming off. I own a Canon 600 EX II so not sure why this is happening. IMHO this is not a professional camera if it can't be used with a camera flash without having the hot shoe fall off.

Now Canon is charging $500 for the repair, ok, fine. And coincidentally a new R5 is now $500 off. Is there a relationship here? $500 for a repair or $500 off a new camera? It's as if they're saying, buy a new R5 and we'll spot you the repair money. Great, are they admitting that the hot shoe will fall off again?

There are also rumors of a new R5 coming to town. Good news I guess, but will the hot shoe also fall off of that one? I like the R5 but this hot shoe issue has me confused & bewildered. Are we just supposed to buy a new R5 every other year? Buy the R3? Give up on photography?

 

[Tony D]

No issues here with the hot shoe and I've had mine since original release - use it about 25% with either flash or wireless transmitter on hot shoe. Have heard some have had issues like this but not certain the level of impacted cameras

 

[Mark B.]

When Canon released the EOS R5 they put a flash hot shoe on it. They said it was their flagship... does that mean it's a professional camera? Now the hot shoe is coming off. I own a Canon 600 EX II so not sure why this is happening. IMHO this is not a professional camera if it can't be used with a camera flash without having the hot shoe fall off.

Now Canon is charging $500 for the repair, ok, fine. And coincidentally a new R5 is now $500 off. Is there a relationship here? $500 for a repair or $500 off a new camera? It's as if they're saying, buy a new R5 and we'll spot you the repair money. Great, are they admitting that the hot shoe will fall off again?

There are also rumors of a new R5 coming to town. Good news I guess, but will the hot shoe also fall off of that one? I like the R5 but this hot shoe issue has me confused & bewildered. Are we just supposed to buy a new R5 every other year? Buy the R3? Give up on photography?

There have been reports of the same thing with the R6 hot shoe. I've not had any issues thus far in 2 years, but probably only use it about 20-25% of the time.

Mark

 

[JackJonesPhoto]

When Canon released the EOS R5 they put a flash hot shoe on it. They said it was their flagship... does that mean it's a professional camera? Now the hot shoe is coming off. I own a Canon 600 EX II so not sure why this is happening. IMHO this is not a professional camera if it can't be used with a camera flash without having the hot shoe fall off.

Now Canon is charging $500 for the repair, ok, fine. And coincidentally a new R5 is now $500 off. Is there a relationship here? $500 for a repair or $500 off a new camera? It's as if they're saying, buy a new R5 and we'll spot you the repair money. Great, are they admitting that the hot shoe will fall off again?

There are also rumors of a new R5 coming to town. Good news I guess, but will the hot shoe also fall off of that one? I like the R5 but this hot shoe issue has me confused & bewildered. Are we just supposed to buy a new R5 every other year? Buy the R3? Give up on photography?

You are suppose to buy a new R5 every other year, also buy the R3. You could also give up photography. You have come to best conclusions already, very well thought out.

 

[PicPocket]

When Canon released the EOS R5 they put a flash hot shoe on it. They said it was their flagship... does that mean it's a professional camera? Now the hot shoe is coming off. I own a Canon 600 EX II so not sure why this is happening. IMHO this is not a professional camera if it can't be used with a camera flash without having the hot shoe fall off.

Now Canon is charging $500 for the repair, ok, fine. And coincidentally a new R5 is now $500 off. Is there a relationship here? $500 for a repair or $500 off a new camera? It's as if they're saying, buy a new R5 and we'll spot you the repair money. Great, are they admitting that the hot shoe will fall off again?

There are also rumors of a new R5 coming to town. Good news I guess, but will the hot shoe also fall off of that one? I like the R5 but this hot shoe issue has me confused & bewildered. Are we just supposed to buy a new R5 every other year? Buy the R3? Give up on photography?

I am trying to line up my thought process with yours while responding to this

If this doesn't happen with majority of R5 owners but has happened with you, does that mean the problem is you? You have a broken camera and at the same time you sound like a broken record - coincidence?

Well, thinking about it a bit more, I don't think lining up my thought process made for a good response. Regrettable

Professional cameras break too, which is why CPS exists. True professionals know that well

--
PicPocket

 

[m100]

When Canon released the EOS R5 they put a flash hot shoe on it. They said it was their flagship... does that mean it's a professional camera? Now the hot shoe is coming off. I own a Canon 600 EX II so not sure why this is happening. IMHO this is not a professional camera if it can't be used with a camera flash without having the hot shoe fall off.

Now Canon is charging $500 for the repair, ok, fine. And coincidentally a new R5 is now $500 off. Is there a relationship here? $500 for a repair or $500 off a new camera? It's as if they're saying, buy a new R5 and we'll spot you the repair money. Great, are they admitting that the hot shoe will fall off again?

There are also rumors of a new R5 coming to town. Good news I guess, but will the hot shoe also fall off of that one? I like the R5 but this hot shoe issue has me confused & bewildered. Are we just supposed to buy a new R5 every other year? Buy the R3? Give up on photography?

I am thinking that is a reason why the Canon AD-E1 Multi-Function Shoe Adapter was designed.

It will break instead of the camera.

 

[VonSchweitzer]

When Canon released the EOS R5 they put a flash hot shoe on it. They said it was their flagship... does that mean it's a professional camera? Now the hot shoe is coming off. I own a Canon 600 EX II so not sure why this is happening. IMHO this is not a professional camera if it can't be used with a camera flash without having the hot shoe fall off.

Now Canon is charging $500 for the repair, ok, fine. And coincidentally a new R5 is now $500 off. Is there a relationship here? $500 for a repair or $500 off a new camera? It's as if they're saying, buy a new R5 and we'll spot you the repair money. Great, are they admitting that the hot shoe will fall off again?

There are also rumors of a new R5 coming to town. Good news I guess, but will the hot shoe also fall off of that one? I like the R5 but this hot shoe issue has me confused & bewildered. Are we just supposed to buy a new R5 every other year? Buy the R3? Give up on photography?

I am trying to line up my thought process with yours while responding to this

Good luck.

If this doesn't happen with majority of R5 owners but has happened with you, does that mean the problem is you? You have a broken camera and at the same time you sound like a broken record - coincidence?

Do the majority of R5 users have professional flashes that they use on their cameras?

Well, thinking about it a bit more, I don't think lining up my thought process made for a good response. Regrettable

I'm not surprised by that.

Professional cameras break too, which is why CPS exists. True professionals know that well

Of course they do. I've spent $600 on a 16-35mm, $600 on a 28-70mm, $400 on an EOS R shutter, and now looking at $500 for a hot shoe falling off a $4,000 camera I've never abused in any way other than using a flash on it at weddings. I don't get paid enough to afford all those fixes. I'm thinking about down grading my kit to an R8 and STM lenses. I must not be talented enough or smart enough to manage an R5 since it's now falling apart.

 

[VonSchweitzer]

When Canon released the EOS R5 they put a flash hot shoe on it. They said it was their flagship... does that mean it's a professional camera? Now the hot shoe is coming off. I own a Canon 600 EX II so not sure why this is happening. IMHO this is not a professional camera if it can't be used with a camera flash without having the hot shoe fall off.

Now Canon is charging $500 for the repair, ok, fine. And coincidentally a new R5 is now $500 off. Is there a relationship here? $500 for a repair or $500 off a new camera? It's as if they're saying, buy a new R5 and we'll spot you the repair money. Great, are they admitting that the hot shoe will fall off again?

There are also rumors of a new R5 coming to town. Good news I guess, but will the hot shoe also fall off of that one? I like the R5 but this hot shoe issue has me confused & bewildered. Are we just supposed to buy a new R5 every other year? Buy the R3? Give up on photography?

There have been reports of the same thing with the R6 hot shoe. I've not had any issues thus far in 2 years, but probably only use it about 20-25% of the time.

Mark

I'm wondering if maybe a full size flash is the issue? Probably something to do with the 600EX II and 4 AA batteries hanging off the hot shoe. It's too much flash for these amateur level cameras I guess.

 

[Banderras]

Pics or it did not happen

I've seen more and more AI bot-like threads on these forums, and this sounds like one.

If you are a real person, then post a photo, I'm sure we'd like to see the damage mechanism on this one.

The only thing I can give is that $500 for a hot shoe repair is a bit steep and I would expect canon to design a bit more serviceability into such interface so it can be replaced cheaper.

Other than that, I would wait and see if thousands of people will pop out in your thread with same issues before accusing Canon of planned obsolescence.

In any case the weight of the flash has much less to do with this damage than the lever arm of a long object attached to a small plate. Ever put the camera in the bag with a flash still attached? Rested the camera on the flash? Added light modifiers?

Even with all of the above, the flash part of the hotshoe should break first, so you just had a lemon hotshoe.

 

[VonSchweitzer]

Pics or it did not happen

I've seen more and more AI bot-like threads on these forums, and this sounds like one.

Why does this sound like an AI bot thread? Is it because I'm posting a valid claim that has been reciprocated on other forums?

If you are a real person, then post a photo, I'm sure we'd like to see the damage mechanism on this one.

It's loose, how do I photo a loose hot shoe? It only moves a couple millimeters but is enough to cause the connection to the flash to fail. It has happened very slowly which is the odd thing about it. It's taken about 40 weddings for it to slowly loosen to the point it's at now. At first it was barely noticeable, now I'm sure, it's quite loose and loses connection.

The only thing I can give is that $500 for a hot shoe repair is a bit steep and I would expect canon to design a bit more serviceability into such interface so it can be replaced cheaper.

Other than that, I would wait and see if thousands of people will pop out in your thread with same issues before accusing Canon of planned obsolescence.

In any case the weight of the flash has much less to do with this damage than the lever arm of a long object attached to a small plate. Ever put the camera in the bag with a flash still attached? Rested the camera on the flash? Added light modifiers?

Obviously not or I wouldn't be here making this comment.

Of course I can't 100% say it wasn't my fault but I'm 99% certain that there wasn't a single event which caused this.

Like I said, it's slowly gotten worse and worse. All I've really ever done with it is use a full size flash on it.

Even with all of the above, the flash part of the hotshoe should break first, so you just had a lemon hotshoe.

Yes, I had a lemon hot shoe which makes it a lemon camera.

 

[JackJonesPhoto]

Pics or it did not happen

I've seen more and more AI bot-like threads on these forums, and this sounds like one.

Why does this sound like an AI bot thread? Is it because I'm posting a valid claim that has been reciprocated on other forums?

If you are a real person, then post a photo, I'm sure we'd like to see the damage mechanism on this one.

It's loose, how do I photo a loose hot shoe? It only moves a couple millimeters but is enough to cause the connection to the flash to fail. It has happened very slowly which is the odd thing about it. It's taken about 40 weddings for it to slowly loosen to the point it's at now. At first it was barely noticeable, now I'm sure, it's quite loose and loses connection.

The only thing I can give is that $500 for a hot shoe repair is a bit steep and I would expect canon to design a bit more serviceability into such interface so it can be replaced cheaper.

Other than that, I would wait and see if thousands of people will pop out in your thread with same issues before accusing Canon of planned obsolescence.

In any case the weight of the flash has much less to do with this damage than the lever arm of a long object attached to a small plate. Ever put the camera in the bag with a flash still attached? Rested the camera on the flash? Added light modifiers?

Obviously not or I wouldn't be here making this comment.

Of course I can't 100% say it wasn't my fault but I'm 99% certain that there wasn't a single event which caused this.

Like I said, it's slowly gotten worse and worse. All I've really ever done with it is use a full size flash on it.

Even with all of the above, the flash part of the hotshoe should break first, so you just had a lemon hotshoe.

Yes, I had a lemon hot shoe which makes it a lemon camera.

Listen, the main deal here we all get your frustrated and maybe feel like the camera is a lemon and/or poorly designed, but if you go back to you original post, it reads like you are mad at the forum people. That is why I gave you that response above, I am not sure what you want all of use to do about it, we do not work for Canon. It is as if you are looking for acknowledgement that the camera is somehow defective or poorly designed but we are not engineers. If it makes you feel better I will acknowledge that the camera is poorly designed if that is happening to you. Now what? Let's all start a riot?

What you should do is take that original post and copy paste it in an email to Canon and try to get help. There is nothing constructive/informative/entertaining whatsoever about this thread, absolutely nothing.

I basically tell anyone asking such questions to yea, go ahead and switch brands, or yea just quit photography like you suggested. What other information are you looking for from us here about this?

 

[m100]

When Canon released the EOS R5 they put a flash hot shoe on it. They said it was their flagship... does that mean it's a professional camera? Now the hot shoe is coming off. I own a Canon 600 EX II so not sure why this is happening. IMHO this is not a professional camera if it can't be used with a camera flash without having the hot shoe fall off.

Now Canon is charging $500 for the repair, ok, fine. And coincidentally a new R5 is now $500 off. Is there a relationship here? $500 for a repair or $500 off a new camera? It's as if they're saying, buy a new R5 and we'll spot you the repair money. Great, are they admitting that the hot shoe will fall off again?

There are also rumors of a new R5 coming to town. Good news I guess, but will the hot shoe also fall off of that one? I like the R5 but this hot shoe issue has me confused & bewildered. Are we just supposed to buy a new R5 every other year? Buy the R3? Give up on photography?

 

[Mark B.]

When Canon released the EOS R5 they put a flash hot shoe on it. They said it was their flagship... does that mean it's a professional camera? Now the hot shoe is coming off. I own a Canon 600 EX II so not sure why this is happening. IMHO this is not a professional camera if it can't be used with a camera flash without having the hot shoe fall off.

Now Canon is charging $500 for the repair, ok, fine. And coincidentally a new R5 is now $500 off. Is there a relationship here? $500 for a repair or $500 off a new camera? It's as if they're saying, buy a new R5 and we'll spot you the repair money. Great, are they admitting that the hot shoe will fall off again?

There are also rumors of a new R5 coming to town. Good news I guess, but will the hot shoe also fall off of that one? I like the R5 but this hot shoe issue has me confused & bewildered. Are we just supposed to buy a new R5 every other year? Buy the R3? Give up on photography?

There have been reports of the same thing with the R6 hot shoe. I've not had any issues thus far in 2 years, but probably only use it about 20-25% of the time.

Mark

I'm wondering if maybe a full size flash is the issue? Probably something to do with the 600EX II and 4 AA batteries hanging off the hot shoe. It's too much flash for these amateur level cameras I guess.

I typically use a 580EX II.

 

[VonSchweitzer]

When Canon released the EOS R5 they put a flash hot shoe on it. They said it was their flagship... does that mean it's a professional camera? Now the hot shoe is coming off. I own a Canon 600 EX II so not sure why this is happening. IMHO this is not a professional camera if it can't be used with a camera flash without having the hot shoe fall off.

Now Canon is charging $500 for the repair, ok, fine. And coincidentally a new R5 is now $500 off. Is there a relationship here? $500 for a repair or $500 off a new camera? It's as if they're saying, buy a new R5 and we'll spot you the repair money. Great, are they admitting that the hot shoe will fall off again?

There are also rumors of a new R5 coming to town. Good news I guess, but will the hot shoe also fall off of that one? I like the R5 but this hot shoe issue has me confused & bewildered. Are we just supposed to buy a new R5 every other year? Buy the R3? Give up on photography?

Thanks for the link. Nice repair but also looks like an easy way to end up with a $3,899 "repair" bill if you get my meaning. I appreciate that it is repairable but as a layman I hesitate to mess around with all that. I don't know what to look for in terms of the weather sealing, does that need to be inspected or replaced after this type of thing? Most likely yes, and most likely that is part of the $500 price tag. I'll probably end up just sending it in and footing the bill. It's just annoying to have to pay such a huge amount when it's a big chunk of what I would make on a wedding. If you work weddings you know 12-16 hours carrying an R5 and 28-70... It makes me think differently about money, lol. With a 9-5 it's like money comes out of the ether and lands in your bank account, easy come, easy go as they say. Weddings, whole other story. I appreciate Canon for even making the product available. Kudos to them.

 

[m100]

When Canon released the EOS R5 they put a flash hot shoe on it. They said it was their flagship... does that mean it's a professional camera? Now the hot shoe is coming off. I own a Canon 600 EX II so not sure why this is happening. IMHO this is not a professional camera if it can't be used with a camera flash without having the hot shoe fall off.

Now Canon is charging $500 for the repair, ok, fine. And coincidentally a new R5 is now $500 off. Is there a relationship here? $500 for a repair or $500 off a new camera? It's as if they're saying, buy a new R5 and we'll spot you the repair money. Great, are they admitting that the hot shoe will fall off again?

There are also rumors of a new R5 coming to town. Good news I guess, but will the hot shoe also fall off of that one? I like the R5 but this hot shoe issue has me confused & bewildered. Are we just supposed to buy a new R5 every other year? Buy the R3? Give up on photography?

but as a layman I hesitate to mess around with all that. I don't know what to look for in terms of the weather sealing, does that need to be inspected or replaced after this type of thing? Most likely yes, and most likely that is part of the $500 price tag.

That is in the service manual. I do not think that many people know about that or do it.

How did you know that ? You study Canon service manuals ?

--
Dr. says listen to this every morning.

 

[PicPocket]

When Canon released the EOS R5 they put a flash hot shoe on it. They said it was their flagship... does that mean it's a professional camera? Now the hot shoe is coming off. I own a Canon 600 EX II so not sure why this is happening. IMHO this is not a professional camera if it can't be used with a camera flash without having the hot shoe fall off.

Now Canon is charging $500 for the repair, ok, fine. And coincidentally a new R5 is now $500 off. Is there a relationship here? $500 for a repair or $500 off a new camera? It's as if they're saying, buy a new R5 and we'll spot you the repair money. Great, are they admitting that the hot shoe will fall off again?

There are also rumors of a new R5 coming to town. Good news I guess, but will the hot shoe also fall off of that one? I like the R5 but this hot shoe issue has me confused & bewildered. Are we just supposed to buy a new R5 every other year? Buy the R3? Give up on photography?

There have been reports of the same thing with the R6 hot shoe. I've not had any issues thus far in 2 years, but probably only use it about 20-25% of the time.

Mark

I'm wondering if maybe a full size flash is the issue? Probably something to do with the 600EX II and 4 AA batteries hanging off the hot shoe. It's too much flash for these amateur level cameras I guess.

By that logic, an EL-1 should tear it apart by a margin, yet people use it fine

Usually the flash feet is designed to break apart before it imparts higher than rated stress to the mount

Perhaps some can help you vent by name calling cameras. Or we can try to find out what went wrong. What are you after?

 

[PicPocket]

Yes, I had a lemon hot shoe which makes it a lemon camera.

So a lemon camera, not an amateur one. Right?

 

[JPAlbert]

I have an EOS R (not an R5).

Going back a few years in this forum, when the R was relatively new, someone posted about the same issue -- the hot shoe became loose.

The poster mentioned that he also owned a Canon DSLR (might have been the 5Dmk2, not sure), and that the hot shoe design between the DSLR and the R was markedly different.

To wit:
The DSLR hot shoe had exposed screws that could be tightened down by the owner in the event that they (and the shoe) got loose from use.

HOWEVER:
The design of the R series hot shoe is different, in that there are no "exposed screws" that can be tightened externally -- whatever is securing the shoe to the camera body is fastened from inside, and not "user accessible".

The poster had his camera repaired by Canon. I can't remember whether or not he said he was charged for the repair.

But until recently ... Canon still uses the same design that essentially makes it impossible for the user to re-tighten a hot shoe that has become loose through normal usage.

Perhaps the latest design (that has been on the last couple of camera releases) will address this.

But that doesn't help existing owners of the "original" RF hot shoe mount.

 

[Messier Object]

When Canon released the EOS R5 they put a flash hot shoe on it. They said it was their flagship... does that mean it's a professional camera? Now the hot shoe is coming off. I own a Canon 600 EX II so not sure why this is happening. IMHO this is not a professional camera if it can't be used with a camera flash without having the hot shoe fall off.

Now Canon is charging $500 for the repair, ok, fine. And coincidentally a new R5 is now $500 off. Is there a relationship here? $500 for a repair or $500 off a new camera? It's as if they're saying, buy a new R5 and we'll spot you the repair money. Great, are they admitting that the hot shoe will fall off again?

There are also rumors of a new R5 coming to town. Good news I guess, but will the hot shoe also fall off of that one? I like the R5 but this hot shoe issue has me confused & bewildered. Are we just supposed to buy a new R5 every other year? Buy the R3? Give up on photography?

I am trying to line up my thought process with yours while responding to this

If this doesn't happen with majority of R5 owners but has happened with you, does that mean the problem is you? You have a broken camera and at the same time you sound like a broken record - coincidence?

Well, thinking about it a bit more, I don't think lining up my thought process made for a good response. Regrettable

Professional cameras break too, which is why CPS exists. True professionals know that well

hmm,

a quick net search for “Canon R5 broken hot shoe” brings up several hits and some YouTube vids on how to do DIY fixes.

Seems it’s also an issue with R6

I’ve owned many cameras and never had one with mechanical issues with the hot shoe.

Perhaps there actually is a design issue or QC problem with the hot shoe of these cameras and I’d be giving the OP the benefit of the doubt.

Peter

 

[PicPocket]

When Canon released the EOS R5 they put a flash hot shoe on it. They said it was their flagship... does that mean it's a professional camera? Now the hot shoe is coming off. I own a Canon 600 EX II so not sure why this is happening. IMHO this is not a professional camera if it can't be used with a camera flash without having the hot shoe fall off.

Now Canon is charging $500 for the repair, ok, fine. And coincidentally a new R5 is now $500 off. Is there a relationship here? $500 for a repair or $500 off a new camera? It's as if they're saying, buy a new R5 and we'll spot you the repair money. Great, are they admitting that the hot shoe will fall off again?

There are also rumors of a new R5 coming to town. Good news I guess, but will the hot shoe also fall off of that one? I like the R5 but this hot shoe issue has me confused & bewildered. Are we just supposed to buy a new R5 every other year? Buy the R3? Give up on photography?

I am trying to line up my thought process with yours while responding to this

If this doesn't happen with majority of R5 owners but has happened with you, does that mean the problem is you? You have a broken camera and at the same time you sound like a broken record - coincidence?

Well, thinking about it a bit more, I don't think lining up my thought process made for a good response. Regrettable

Professional cameras break too, which is why CPS exists. True professionals know that well

hmm,

a quick net search for “Canon R5 broken hot shoe” brings up several hits and some YouTube vids on how to do DIY fixes.

Seems it’s also an issue with R6

I’ve owned many cameras and never had one with mechanical issues with the hot shoe.

Perhaps there actually is a design issue or QC problem with the hot shoe of these cameras and I’d be giving the OP the benefit of the doubt.

I get hits when I look up the same for 1D or 5D too. The real issue might be repairability - as someone else made a note that unlike DSLR, the new hotshoes cannot be serviced from outside

As I said in another post, I am willing to give OP an acknowledgement on the issue and perhaps agree on the problems he is facing, but the rest of amateurish rhetoric about ametur equipment isn't helping for the cause. No one is saying it didn't happen or is ok to happen, but drowning your message in that tone just makes for poor signal to noise ratio. Who like poor SNR here

--
PicPocket