canon support code: 300 pixma pro 100 will not print files

[redsox]

My canon pixma pro 100 has been working fine printing as a component in my home wife network for well over a year. Tonight I tried to print and I get an error "Support Code : 300 The printer does not respond. Make sure that the printer is plugged in, powered-on, and properly connected to your computer."

Google and search of preview forums have so far not turned up a solution. The printer is plugged in and the blue wifi icon on the front of the printer is glowing. I have internet connection on my iMac (been using 10.11.2 for a couple of months with no issue) and macbook air, and in fact could scan from a second small epson printer to my computer using my wifi. I have tried deleting the printer in preferences and adding it again, and turned off my wifi and back on again. no luck. cannot send a file to the printer.

Any suggestions for a non-sophisticated technology user?

Thanks,

Kevin

 

[Turbguy1]

I would first try a direct USB connection if possible,to assure the printer can be detected at all.

Also, give the printer a full power cycle (turned off, unplugged for and hour, re-plugged, turned on)...

--
Wayne
See more at:
http://www.flickr.com/photos/turbguy/

 

[John_Hoffman]

If that doesn't work I have read online that sometimes the error is generated by a situation where the printer senses an empty ink cartridge but that hasn't been communicated via wifi back to the computer.

Open the cover and see if any inks are blinking.

 

[Vernon D Rainwater]

My canon pixma pro 100 has been working fine printing as a component in my home wife network for well over a year. Tonight I tried to print and I get an error "Support Code : 300 The printer does not respond. Make sure that the printer is plugged in, powered-on, and properly connected to your computer."

Google and search of preview forums have so far not turned up a solution. The printer is plugged in and the blue wifi icon on the front of the printer is glowing. I have internet connection on my iMac (been using 10.11.2 for a couple of months with no issue) and macbook air, and in fact could scan from a second small epson printer to my computer using my wifi. I have tried deleting the printer in preferences and adding it again, and turned off my wifi and back on again. no luck. cannot send a file to the printer.

Any suggestions for a non-sophisticated technology user?

Thanks,

Kevin

--
Redsox
http://photobucket.com/kevinkopp

I have no experience using Mac. However, suggest you check to see if there is a print job in the print Queue which (when using a PC) can cause similar issues as discussed. All of my printers are Epson and all connected using USB Ports and Cables.

Using PC and Windows 7 Pro 64 bit -- open as follows: Start, Control Panel, Devices and Printers, click on the proper printer, then view the caption "Documents in Queue" and if other than 0 -- double click and Cancel all printing to clear the Queue. I list this for PC even though you are on a Mac.

--
Vernon...

 

[redsox]

Thanks to all responses. I have tried the suggested solutions and still get the same code. Printer and computer are not communicating over my home wifi network. Insult to injury, I cannot find manual and/or CD that (may have) come with printer, so I don't know how to start setup from scratch.

 

[Turbguy1]

So the printer is not detected via a direct USB connection?

 

[John_Hoffman]

You can download all software and manuals from hre:

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/professional-inkjet-printers/pro-series/pro-100/!ut/p/z1/tVLLcoIwFP0WF11mEnmzRMBqFau2VciGCRg0tgSEVO3fN6h9OI7tdNGsTnJPzn2cCzEMIeZky5ZEsIKTF3mPsBEHk57V67toeN9VfOQEj7NhoPZVNDXgDGKIUy5KsYJRSnjBY053O5rEZVUsXlNR36DviHFBq-NbRuv6kAUw_rymApxFQU0rRk-4jVCTp0zZAkaWliXUMkxga9QGmq7pgGhUB9RM2glVjTQzk4YtSAKjRcW2UhLOf2sEyzC6chwk_-MD5VMBTW0TOYZn9OxRB_Un-gVh1tEkwfZcVek2KifCD0kiWaT5pXDrD6SC73Utr2MrA9-ED43G3A3iyZM_leyzFv82oLvzai8HIq1XqsANllKWiJU0KStg-OFRg647eIieHDzixkGpyNabDXbkxhSStxcw_NeVKfPcUnMQIjbO8_EI4Mh72zmt1jugcePo/dz/d5/L2dBISEvZ0FBIS9nQSEh/?tab=drivers

 

[redsox]

My canon pixma pro 100 has been working fine printing as a component in my home wife network for well over a year. Tonight I tried to print and I get an error "Support Code : 300 The printer does not respond. Make sure that the printer is plugged in, powered-on, and properly connected to your computer."

Google and search of preview forums have so far not turned up a solution. The printer is plugged in and the blue wifi icon on the front of the printer is glowing. I have internet connection on my iMac (been using 10.11.2 for a couple of months with no issue) and macbook air, and in fact could scan from a second small epson printer to my computer using my wifi. I have tried deleting the printer in preferences and adding it again, and turned off my wifi and back on again. no luck. cannot send a file to the printer.

Any suggestions for a non-sophisticated technology user?

Thanks,

Kevin