Henry Posner/B&H Photo-Video Inc.
Senior Member
I do. B&H doesn't sell ANY 'grey market" digital SLRs so this supposition is groundless.
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Henry Posner
B&H Photo-Video, Inc.
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More about 10D purchase from B&H
- Thread starter jack emerson
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Henry Posner
B&H Photo-Video, Inc.
All large online services have quite a few of them. You also never know what their agenda is. I don't think it was your case, but sometimes what they don't have in stock is no good, but another camera they have in stock is the best around.
I recommend people to do exactly what you did, research information on the net, such as Dpreview.com and then shop for a good price with good dealers (local or online).
Alfred
Roger N.
Leading Member
Fair enough. What I'm trying to establish (and again, keep in mind that I have been a satisfied customer and likely will be again) is that normal procedure would be for ALL contents of a product package to remain intact and in the box when it leaves your dock...yes? So whatever happened to the customer who started this thread is outside of the norm, right?
Henry Posner/B&H Photo-Video Inc.
Senior Member
When the manufacturer supplies a floor model, it is, but they don't always do so. And, opening a camera box to let you see and touch the camera is no different than walking into Barney's and trying on a $3,000.00 Armani black label suit. You try it on, decide you don't like it, take it off and it goes back on the hanger next to the Brioni and Zegna models.
As long as you don't break wind in the pants, who's to know, and even if you do . . .
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Henry Posner
B&H Photo-Video, Inc.
Henry Posner/B&H Photo-Video Inc.
Senior Member
Very much so, which is one of the reasons he received an apology by phone from our Customer Service people and one from me earlier in this thread.
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Henry Posner
B&H Photo-Video, Inc.
BTW, I'm amazed that after all you went thru you still don't consider tham a bad merchant (I never had an experience like that). I think the name carries some wieght. If your experience had been with "Larry's Photo shop", I don't think you would ever shop there again.
Alfred
Alfred
Daniel Rodriguez
Well-known member
Canon digitals do come with a Warranty Card... B&H sells gray market items along with the regular ones. The reason your camera was $100 less is because they gave you the gray market item which do not inculde the US warranty card. I had two digital cameras from Canon before my 10D and both came with the card. When I bought my 10D from one of these gray market sellers, I did not even know what that meant. I got the camera and no Warranty card, I also got worried. At the end I was happy to have the camera for a lower price, but I was worried. Anyway, I have own the camera for a year now, so I guess the canon warranty would have expired anyway... anyway, my camera is insured, so if anything happens I hope the insurance just covers it. One question though... what did Canon say??? What letter are you getting from them??? I did ended up registering my camera with them throught the website, so I guess that worked too....
Henry Posner/B&H Photo-Video Inc.
Senior Member
Yes, they do.
Some, but we've never carried a "grey market" digital SLR.
So certain and so wrong, all in one sentence, Daniel.
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Henry Posner
B&H Photo-Video, Inc.
Ben Strasser
Senior Member
There are not that many businesses that are willing to be as concerned about customer issues as you are. A credit to you and B&H.
Thank you
Thank you
wtlloyd
Senior Member
What a crazy thread. How nice it must be to live in such a perfect world that an error in a mailorder sale is grounds to accuse deceit.
Are other hobbists like this? Do golfers flip out when a set of clubs is missing a tie on a head wrapper? Do gun enthusiasts squawk when a fingerprint is visable on a "new" barrell?
B&H is among the best and the biggest. They have a tremendous volume of sales, they didn't get there by ripping off their customers.
But I never ran across such a bunch of anally challenged people before I started to participate in these photography forums. Geez.
Are other hobbists like this? Do golfers flip out when a set of clubs is missing a tie on a head wrapper? Do gun enthusiasts squawk when a fingerprint is visable on a "new" barrell?
B&H is among the best and the biggest. They have a tremendous volume of sales, they didn't get there by ripping off their customers.
But I never ran across such a bunch of anally challenged people before I started to participate in these photography forums. Geez.
Your company obviously listens to the concerns of its customers. There was a post a little while back regarding packing materials that you seem to have rectified. I really appreciate that in a company. When I purchase a DSLR this year, it will definitely be through B&H.
My 10D, which was purchased from an industrial photographer's supply store, had no warranty card for some reason. I hardly saw it as reason to go beserk.
You don't need a warranty card for warranty service in the US, in fact, it's fairly useless compared to the sales receipt.
I've bought a lot from B&H and never had a problem. I think communication problems are often the result of two sides.
You don't need a warranty card for warranty service in the US, in fact, it's fairly useless compared to the sales receipt.
I've bought a lot from B&H and never had a problem. I think communication problems are often the result of two sides.
Henry Posner/B&H Photo-Video, Inc. wrote:
And, some cameras, like some cars,
I did see a number other than zero on my Canon 1Ds...because I bought it used
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smb
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'Do not worry about tomorrow...are not the worries of today enough?' -Jesus Christ
And, some cameras, like some cars,
Although with a Fuji S1, 3 Fuji S2's, a Sigma SD-9, and two Canon 10D's, I've yet to see it.
I did see a number other than zero on my Canon 1Ds...because I bought it used
.smb
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'Do not worry about tomorrow...are not the worries of today enough?' -Jesus Christ
WOW! I must be a HUGE anomoly! S1, 3 S2, 2 10D, all sealed!
Sigma SD-9: not sealed.
Steve
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'Do not worry about tomorrow...are not the worries of today enough?' -Jesus Christ
I bought several thousands of dollars of equipment for my studio from B&H in the 1980's. However, I ordered a nicad battery for my Sunpak 611, which arrived COD at my request. I paid extra for overnight shipping, since I needed it for a job that weekend.
I received a battery for a Sunpak 522 (I think, been a while). In any event, it sure wouldn't power the 611. When I called back, their fix to "... MY error..." was to:
1) ship back the battery at my expense;
2) they would ship the correct battery (again, to correct MY error) COD;
3) they would issue me a refund in 4 to 6 weeks AFTER they got the other battery.
Since I never in my life owned a 522 (only sunpak flash I ever owned was the 611), I was a little peeved.
My purchases have dropped off dramatically since then.
If you are looking for a nice NON east coast camera purveyor, try Electric Sam in Louisiana (www.electricsam). Nice people, no hassle, and they sent my 10D FedEx overnight for regular shipping...AND they tossed in a free case since I bought the MACK extended warrenty.
Steve Bohne
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'Do not worry about tomorrow...are not the worries of today enough?' -Jesus Christ
first let me clarify that I have no connection to B&H nor have I had the chance to purchase from them,but I will.What I find unacceptable from your statement and others,is baseless accusations you make which are purely speculation on your part.Such baseless banter can damage the reputation of people and businesses.I have read countless very positive opinions about B&H and from what I know of them I would certainly not accuse them of what you so easily are willing to.
Chief
Senior Member
Henry,
My E-mail doesn't show as I am trying to minimize Spam. Check your own sales records for the return of a 135L from Oklahoma in the last couple of months and you will know exactly who I am. When I called and asked about the obviously USED $900 135L F2 that B&H sent that had the box torn and finger smudges on the lens, there was never even a OFFER to replace it with a truly new one. Too bad as I really wanted this lens during the rebate period to make it into the triple rebate zone (both other lens were Ls, and new as advertised).
Your liberal return policy invites people to try lens and return them, and then you resell them as new...but not to me. The 135L was not my first B&H purchase, but will probably be my last.
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MOLON LABE!
Regards,
John
My E-mail doesn't show as I am trying to minimize Spam. Check your own sales records for the return of a 135L from Oklahoma in the last couple of months and you will know exactly who I am. When I called and asked about the obviously USED $900 135L F2 that B&H sent that had the box torn and finger smudges on the lens, there was never even a OFFER to replace it with a truly new one. Too bad as I really wanted this lens during the rebate period to make it into the triple rebate zone (both other lens were Ls, and new as advertised).
Your liberal return policy invites people to try lens and return them, and then you resell them as new...but not to me. The 135L was not my first B&H purchase, but will probably be my last.
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MOLON LABE!
Regards,
John
... gets you tons of junk mail, unless you clearly state on the card that you do NOT want your address given out to anyone.
I like getting the card in the box, simply because I am not suspicious of the camera that way. However, I cannot remember the last time I mailed one in. With my 10D, I registered the camera on the Canon website.
I can understand the skepticism about the product if it comes without a warranty card (when we know grey market stuff does), but I think you have to judge a retailer on more than suspicion.
I for one, have made several purchases through B&H, and I have never had anything but prompt, courteous service from them. I appreciate Henry answering the questions like he did, because it's nice to hear the other side of the story. It's not fair to accuse people of wrongdoing without more basis than what was posted here; many of the comments not from personal experience.
That's my 2-cents.
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http://www.pbase.com/tim32225/
I like getting the card in the box, simply because I am not suspicious of the camera that way. However, I cannot remember the last time I mailed one in. With my 10D, I registered the camera on the Canon website.
I can understand the skepticism about the product if it comes without a warranty card (when we know grey market stuff does), but I think you have to judge a retailer on more than suspicion.
I for one, have made several purchases through B&H, and I have never had anything but prompt, courteous service from them. I appreciate Henry answering the questions like he did, because it's nice to hear the other side of the story. It's not fair to accuse people of wrongdoing without more basis than what was posted here; many of the comments not from personal experience.
That's my 2-cents.
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http://www.pbase.com/tim32225/
Jeff Peterman
Forum Pro
I bought my 10D from a small local chain. They, like my local Ritz stores, pull cameras and lenses out of boxes for customers to try, put in "demo" batteries and memory cards to make the camera useable, and then put the cameras/lenses back in the boxes when done.
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Jeff Peterman
Any insults, implied anger, bad grammar and bad spelling, are entirely unintentional. Sorry.
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Jeff Peterman
Any insults, implied anger, bad grammar and bad spelling, are entirely unintentional. Sorry.
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