Canon's response to the Flash 1/15 blurred picture

Sean Boltman said:

My impression thus far is that I'm not feeling comfortable about the S-10
regarding this flash issue. Chuck Westfall has had multiple requests for
information posted in the last 16 hours, and while he has been on here
only just recently to address other posts, he has left this Topics posts
unanswered.

Being a a representative of Canon, I would expect a minimum of reply
suggesting what steps Canon is or is ot doing to resolve this issue, but
instead there is just silence.

I don't know what to make of his disappearance on this particular topic.
Perhaps this posting will bring something about from him. If it doesn't,
I think it is safe to say that one might consider spending their salary
on a more competent camera, or at least one whose support staff is more
proactive. No knock Chuck, I've seen you in action on this forum, but I
also see silence on this particular issue, which to me comes acrossed as
dodging the issue. Maybe you are not in a position to reply publically.
Can you give us, the forum, another contact who might be able to act upon
our concerns?

Sean

Click to expand...

Sean Boltman said:

My impression thus far is that I'm not feeling comfortable about the S-10
regarding this flash issue. Chuck Westfall has had multiple requests for
information posted in the last 16 hours, and while he has been on here
only just recently to address other posts, he has left this Topics posts
unanswered.

Being a a representative of Canon, I would expect a minimum of reply
suggesting what steps Canon is or is ot doing to resolve this issue, but
instead there is just silence.

I don't know what to make of his disappearance on this particular topic.
Perhaps this posting will bring something about from him. If it doesn't,
I think it is safe to say that one might consider spending their salary
on a more competent camera, or at least one whose support staff is more
proactive. No knock Chuck, I've seen you in action on this forum, but I
also see silence on this particular issue, which to me comes acrossed as
dodging the issue. Maybe you are not in a position to reply publically.
Can you give us, the forum, another contact who might be able to act upon
our concerns?

Sean

Click to expand...

Dennis said:

Sean Boltman said:

My impression thus far is that I'm not feeling comfortable about the S-10
regarding this flash issue. Chuck Westfall has had multiple requests for
information posted in the last 16 hours, and while he has been on here
only just recently to address other posts, he has left this Topics posts
unanswered.

Being a a representative of Canon, I would expect a minimum of reply
suggesting what steps Canon is or is ot doing to resolve this issue, but
instead there is just silence.

I don't know what to make of his disappearance on this particular topic.
Perhaps this posting will bring something about from him. If it doesn't,
I think it is safe to say that one might consider spending their salary
on a more competent camera, or at least one whose support staff is more
proactive. No knock Chuck, I've seen you in action on this forum, but I
also see silence on this particular issue, which to me comes acrossed as
dodging the issue. Maybe you are not in a position to reply publically.
Can you give us, the forum, another contact who might be able to act upon
our concerns?

Sean

Click to expand...

Although I see Chuck as the only rep. that actually comes here and helps
customers with their questions/problems- well, I see no valid
responses/solutions concerning the problems with indoor/flash pics(via
shutter speed). Although I'm leaning toward the Nikons(CP800 and CP950),
I kind of want to be sold on the Cannon S-10. Other than the flash
problems and micro-drive(? not sure of terms- but I believe it has been
resolved via firmware update), it seems to be a great dig cam.
Personally, I'm not looking for action shots(inside/flash) but my 3 and 5
yr. olds are not by no means "motionless". Maybe posters/users/owners are
exagerating this- but, maybe not. Help us here Chuck... and maybe I'll
buy one. Merry X-Mas to all...

Click to expand...

Sean Boltman said:

My impression thus far is that I'm not feeling comfortable about the S-10
regarding this flash issue. Chuck Westfall has had multiple requests for
information posted in the last 16 hours, and while he has been on here
only just recently to address other posts, he has left this Topics posts
unanswered.

Being a a representative of Canon, I would expect a minimum of reply
suggesting what steps Canon is or is ot doing to resolve this issue, but
instead there is just silence.

I don't know what to make of his disappearance on this particular topic.
Perhaps this posting will bring something about from him. If it doesn't,
I think it is safe to say that one might consider spending their salary
on a more competent camera, or at least one whose support staff is more
proactive. No knock Chuck, I've seen you in action on this forum, but I
also see silence on this particular issue, which to me comes acrossed as
dodging the issue. Maybe you are not in a position to reply publically.
Can you give us, the forum, another contact who might be able to act upon
our concerns?

Sean

Click to expand...

Joel K. said:

Sean Boltman said:

My impression thus far is that I'm not feeling comfortable about the S-10
regarding this flash issue. Chuck Westfall has had multiple requests for
information posted in the last 16 hours, and while he has been on here
only just recently to address other posts, he has left this Topics posts
unanswered.

Being a a representative of Canon, I would expect a minimum of reply
suggesting what steps Canon is or is ot doing to resolve this issue, but
instead there is just silence.

I don't know what to make of his disappearance on this particular topic.
Perhaps this posting will bring something about from him. If it doesn't,
I think it is safe to say that one might consider spending their salary
on a more competent camera, or at least one whose support staff is more
proactive. No knock Chuck, I've seen you in action on this forum, but I
also see silence on this particular issue, which to me comes acrossed as
dodging the issue. Maybe you are not in a position to reply publically.
Can you give us, the forum, another contact who might be able to act upon
our concerns?

Sean

Click to expand...

Click to expand...

Sean Boltman said:

My impression thus far is that I'm not feeling comfortable about the S-10
regarding this flash issue. Chuck Westfall has had multiple requests for
information posted in the last 16 hours, and while he has been on here
only just recently to address other posts, he has left this Topics posts
unanswered.

Being a a representative of Canon, I would expect a minimum of reply
suggesting what steps Canon is or is ot doing to resolve this issue, but
instead there is just silence.

I don't know what to make of his disappearance on this particular topic.
Perhaps this posting will bring something about from him. If it doesn't,
I think it is safe to say that one might consider spending their salary
on a more competent camera, or at least one whose support staff is more
proactive. No knock Chuck, I've seen you in action on this forum, but I
also see silence on this particular issue, which to me comes acrossed as
dodging the issue. Maybe you are not in a position to reply publically.
Can you give us, the forum, another contact who might be able to act upon
our concerns?

Sean

Click to expand...

Dennis said:

Sean Boltman said:

My impression thus far is that I'm not feeling comfortable about the S-10
regarding this flash issue. Chuck Westfall has had multiple requests for
information posted in the last 16 hours, and while he has been on here
only just recently to address other posts, he has left this Topics posts
unanswered.

Being a a representative of Canon, I would expect a minimum of reply
suggesting what steps Canon is or is ot doing to resolve this issue, but
instead there is just silence.

I don't know what to make of his disappearance on this particular topic.
Perhaps this posting will bring something about from him. If it doesn't,
I think it is safe to say that one might consider spending their salary
on a more competent camera, or at least one whose support staff is more
proactive. No knock Chuck, I've seen you in action on this forum, but I
also see silence on this particular issue, which to me comes acrossed as
dodging the issue. Maybe you are not in a position to reply publically.
Can you give us, the forum, another contact who might be able to act upon
our concerns?

Sean

Click to expand...

Although I see Chuck as the only rep. that actually comes here and helps
customers with their questions/problems- well, I see no valid
responses/solutions concerning the problems with indoor/flash pics(via
shutter speed). Although I'm leaning toward the Nikons(CP800 and CP950),
I kind of want to be sold on the Cannon S-10. Other than the flash
problems and micro-drive(? not sure of terms- but I believe it has been
resolved via firmware update), it seems to be a great dig cam.
Personally, I'm not looking for action shots(inside/flash) but my 3 and 5
yr. olds are not by no means "motionless". Maybe posters/users/owners are
exagerating this- but, maybe not. Help us here Chuck... and maybe I'll
buy one. Merry X-Mas to all...

Click to expand...

gary said:

Dennis:

http://www.photoisland.com guest userid garyo password 22go22... select
Universal on the left side of the screen.
You will find pictures of children using flash. What do you think?

garyo

Click to expand...

gary said:

http://www.photoisland.com guest userid garyo password 22go22... select
Universal on the left side of the screen.
You will find pictures of children using flash. What do you think?

garyo

gary13244 said:

Although I see Chuck as the only rep. that actually comes here and helps
customers with their questions/problems- well, I see no valid
responses/solutions concerning the problems with indoor/flash pics(via
shutter speed). Although I'm leaning toward the Nikons(CP800 and CP950),
I kind of want to be sold on the Cannon S-10. Other than the flash
problems and micro-drive(? not sure of terms- but I believe it has been
resolved via firmware update), it seems to be a great dig cam.
Personally, I'm not looking for action shots(inside/flash) but my 3 and 5
yr. olds are not by no means "motionless". Maybe posters/users/owners are
exagerating this- but, maybe not. Help us here Chuck... and maybe I'll
buy one. Merry X-Mas to all...

Click to expand...

Click to expand...

Peter Vaktor said:

Dennis,
Its no secret that I'm a fan of the S10, having posted numerous times in
support of this camera and its flash mode. Yes, I like flash pictures
with this camera, in spite of 1/15th sec shutterspeed. The pictures are
well exposed and nicely balanced between ambient and flash illumination.
Do I think 1/15th sec is too slow for the default shutterspeed of a point
and shoot camera . . .YES! Do I think that there should be an upgrade
that will give a choice of a slightly faster shutterspeed .. . YES. Is it
such a major issue that I would not want to buy this camera because of it
. . .NO! My favorite photographic subject is my six year old and his
friends at play. I have had no problems capturing sharp candid (unposed!)
flash pictures of them with the S10, in various activities. All it takes
is some patient vigilance to pick the right moment for the photo. There
are ALLWAYS moments of relative stillness (without the need to pose your
subject) in every action. The challange of candid photography is just
that! Admittedly some photographic tools may make your job easier than
others but personally I think the S10's overall qualities outweigh the
disadvantages. No digital camera is perfect; it's allways a trade off.
Peter
Peter

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Thomas Jun said:

Oh come on waiting for that perfect moment of stillness? This is
incredibly hard considering that the camera (expecially in manual mode)
shutter has a delay (about 1 sec or more) after the shutter button has
been depressed, even if you have the shutter button halfway down before
the shot. This delay is driving me crazy since even with good timing you
can't take a good shot sometimes.

Click to expand...

Peter Vaktor said:

Thomas Jun said:

Oh come on waiting for that perfect moment of stillness? This is
incredibly hard considering that the camera (expecially in manual mode)
shutter has a delay (about 1 sec or more) after the shutter button has
been depressed, even if you have the shutter button halfway down before
the shot. This delay is driving me crazy since even with good timing you
can't take a good shot sometimes.

Click to expand...

Thomas,
You are not using the camera correctly. The camera has practically NO
SHUTTER DELAY (unlike a lot of other digicams) from the point at which
the shutter has been pressed halfway and focus has been achieved. This in
fact is one of the greatest things about the s10; it's prctically instant
response. The shutter delay is there ONLY if you DO NOT prefocus first.
The camera has to focus and has to set exposure and white balance before
the picture is taken.
Peter

Click to expand...

Steve13285 said:

At any rate this shortcoming in the camera is being reported quite
regularly because it's pretty specific to the Canon from what I've seen.
I've used the Oly and Nikon series of cameras and the focus lock is
instantaneous. Time from finger on the button to picture capture is a
fraction of a second.

Regards,
Stosh

Click to expand...

Peter Vaktor said:

Thomas Jun said:

Oh come on waiting for that perfect moment of stillness? This is
incredibly hard considering that the camera (expecially in manual mode)
shutter has a delay (about 1 sec or more) after the shutter button has
been depressed, even if you have the shutter button halfway down before
the shot. This delay is driving me crazy since even with good timing you
can't take a good shot sometimes.

Click to expand...

Thomas,
You are not using the camera correctly. The camera has practically NO
SHUTTER DELAY (unlike a lot of other digicams) from the point at which
the shutter has been pressed halfway and focus has been achieved. This in
fact is one of the greatest things about the s10; it's prctically instant
response. The shutter delay is there ONLY if you DO NOT prefocus first.
The camera has to focus and has to set exposure and white balance before
the picture is taken.
Peter

Click to expand...

MikeT said:

That is true in most conditions, but I notice that when the photo will be
takes with a slow shutter speed and the "don't shake" icon comes up,
there is a bit of a delay before the shot is taken even after prefocusing.

Click to expand...

Peter Vaktor said:

Peter Vaktor said:

At any rate this shortcoming in the camera is being reported quite
regularly because it's pretty specific to the Canon from what I've seen.
I've used the Oly and Nikon series of cameras and the focus lock is
instantaneous. Time from finger on the button to picture capture is a
fraction of a second.

Regards,
Stosh

Click to expand...

Stosh,

I don't know which Oly or Nikon series of cameras you used that had
instantaneous focus lock but the digital cameras I've used: Olympus 340,
600, Nikon 950, Sony DSC D-700, all had problems with "hunt and peck"
focus lock PARTICULARLY with moving and low light subjects. They were all
slower at acquiring focus in most situations than the s10 and were
miserable in low light to the point of unuseability at times. With the
focus assist beam of the s10 focusing in NO light isn't even a problem.
Regards,
Peter

Click to expand...

Stosh said:

Peter Vaktor said:

Steve13285 said:

At any rate this shortcoming in the camera is being reported quite
regularly because it's pretty specific to the Canon from what I've seen.
I've used the Oly and Nikon series of cameras and the focus lock is
instantaneous. Time from finger on the button to picture capture is a
fraction of a second.

Regards,
Stosh

Click to expand...

Stosh,

I don't know which Oly or Nikon series of cameras you used that had
instantaneous focus lock but the digital cameras I've used: Olympus 340,
600, Nikon 950, Sony DSC D-700, all had problems with "hunt and peck"
focus lock PARTICULARLY with moving and low light subjects. They were all
slower at acquiring focus in most situations than the s10 and were
miserable in low light to the point of unuseability at times. With the
focus assist beam of the s10 focusing in NO light isn't even a problem.
Regards,
Peter

Click to expand...

Click to expand...