If you're going to return it anyway, why not just initiate the return process and see how it goes. The policy does indeed say they may charge a 15% restocking fee, but it's not guaranteed. I can, however, understand this policy. It reduces the occurrences of people using gear for free.
The restock fee is infrequently applied. Contact [email protected] with the original B&H order number and they can assist you.
My experience is better with Adorama than B&H, B&H customer service is rude and not much helpful, 15% is a lot in the age of Amazon, call them to waive it, they should. never had any problem with Adorama, they only deduct $10-$15 in return shipping from refund.
I am sorry if anyone here was ever in any way less than professional and courteous. For another perspective: http://bit.ly/2PMMzWT
Henry,
WOW Henry, just in time... i just cancelled my Order #1057812529 with B&H minutes ago, because B&H could not locate the lens in their warehouse . Another order was cancelled a few days ago.
I am trying to save OP 15% and you are trying to make B&H 15% ... thats the difference.
We don't know this is the case. Just conjecture from your perspective. If the lens is less than 30 days old, I am confident the OP can work the return with Henry.
Well, you're entirely too late to do anything for the OP. This post is over a year old.
Order #1057812529 was placed 6/6. Today is 6/7. I appreciate your impatience. I also found Web No: 1057803631 which was placed 6/5 and cancelled 6/6. Both for a used lens. I am sorry we disappointed you.
You failed to indicate the reasons for the cancellations specifically when you promise it will be delivered the next day. And thank you for calling me impatient and not B&H for failing to deliver on their promised next day delivery.
agreed but i had two bad experiences with them within days and i will speak about it in all forums when necessary, its a free country (i think)
agreed but i had two bad experiences with them within days and i will speak about it in all forums when necessary, its a free country (i think)
It's highly likely the OP resolved this 13 months ago. Note - he asked a question concerning a restocking fee, he didn't say he was charged for restocking.
Yes, that is very questionable, isn't it? Solo-Life didn't provide any informed consent (express or implied) for that rep to disclose his order transaction details.
