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V1 Auto WB Test(imgs)

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Hi gmdv1,

Looks more like a typical cast created when subject shadows only receive light from a clear blue sky ( Fig 7.7 on page 114 of Michael Langford Basic Photography BOOK ).

Your photo is similiar to his example. My F717 aslo gives me the blue cast on my Auto White Balance, on a blue sky day especially in the evening time shots.

From the EXIF of your photo - seam like the same issue.

But for your white balance issue, you will need to do a more controlled test - ( Preferably with different camera at the same time ).

http://www.dpreview.com/reviews/sonydscv1/page14.asp

I'm not too sure if it's a V1 problem or just that the conditions during the above test was conducted caused the cast.

According to my BOOK , it seam to be a common issue with ALL camera and not just the V1 alone.
gmdv1 said:
Hi,
these are two images that proves (IMO) the auto white balance fault
of my V1. What to you think? Is enought to ask for a replacement?

Original images



Leveled in PS



Original images should be download from my pbase account.
--
Giuseppe
Sony Cyber-shot DSC-V1
http://www.pbase.com/waveform
Click to expand...
 
Well... it may be "normal" for the V1. But it's definitely not acceptable if all you ever want to use is Automatic WB.

If you want to try to work around it properly, you will need to explore the other white balance methods, so in this sense, the e-mail is correct.

Keep in mind that Auto WB will often make the wrong choices. The issue is that Automatic will sometimes lean towards making things more bluish/cyan. Again, without further testing on your part, it is difficult to tell what is happening.

My recommendation: Just enjoy your camera, learn to use its more advanced functions, and take lots of pictures.
gmdv1 said:
Sony send me an email, unfortunatelly I can't post it for Sony
policy reason, but the core of the emails says that the V1 white
balance behaviour is normal, and to fix the problem I have to
change the WB mode.

It seams unacceptable to me, what do you think?
Click to expand...
--

Ulysses
 
gmdv1 said:
Hi,
Sony send me an email, unfortunatelly I can't post it for Sony
policy reason, but the core of the emails says that the V1 white
balance behaviour is normal, and to fix the problem I have to
change the WB mode.

It seams unacceptable to me, what do you think?
Click to expand...
Hi,

Check out this link:
http://forums.dpreview.com/forums/read.asp?forum=1009&message=5556211

I have actually called Sony and spoke with their customer service rep. At that point, I was probably the first to mention the problem. I hope that by now, many more have called.

I e-mailed them too and got an "automatic" response as well. So, I think your best bet is to call them directly. If enough of us who have the problem call, maybe we can get them to do something about it.

I'll be sending mine in for repair or replacement...

-Steve
 
Robert,

Could you tell us which one did you take first? What is the sequence? What I mean is how long was the camera switched on resting on the tripod (i suppose you have one) before you actually pressed the button for the auto one?

I think the camera do need some time to "think" about what settings to be used in auto.

Tommy
quatsino said:
Blue cast in my DSC V1 is definitely a problem for Auto and Daylight
settings on a bright sunny day. I definitely don't think the under
exposure or poor angle of the sun is the reason. These pictures
that I posted a few days ago show good exposures in good sunlight,
and you can tell from the blue rather than dark gray pavement, (the
pavement is definitely not blue in real life!!). Also you are all
familiar with the light tan colour of Honda Civics. The colours are
better in the One Push setting for sure.

Here's the pictures: http://www3.telus.net/quatsino/

Robert
Click to expand...
 
gmdv1 said:
Hi,
these are two images that proves (IMO) the auto white balance fault
of my V1. What to you think? Is enought to ask for a replacement?

Original images



Leveled in PS



Original images should be download from my pbase account.
--
Giuseppe
Sony Cyber-shot DSC-V1
http://www.pbase.com/waveform
Click to expand...
i'm planning to send the link of dpreview threads about the V1 WB issue to sony korea for their action on the matter.

this seems to be really a problem. i just went out minutes ago to test the cam again for the blue cast. it's 1pm here and sun is up and yes, i did see lots of blue cast too! the nearest correct WB was the manual and cloudy but both daylight and auto are terribly blue.

han phil
 
There is no need for that kind of work.

What Sony will want is your name, the serial number of your camera, and perhaps some samples of the images that you're acquiring. They don't need the threads from the forum as it doesn't count for them in terms of "real" user feedback. The forums are not recognized as an authorized source of information.

So provide them your own experience, and you'll get much more response.
Han Phil Vahn said:
i'm planning to send the link of dpreview threads about the V1 WB
issue to sony korea for their action on the matter.

this seems to be really a problem. i just went out minutes ago to
test the cam again for the blue cast. it's 1pm here and sun is up
and yes, i did see lots of blue cast too! the nearest correct WB
was the manual and cloudy but both daylight and auto are terribly
blue.

han phil
Click to expand...
--

Ulysses
 
thanks, uly!

i agree that this thread cannot be considered an "official" source of complain. but i was hoping to see lots of "me too's" here so sony would be convinced that something sort of went wrong in the production of V1, similar to what they did in the 717 HAF problem. hopefully, they would then issue an announcement and that's when we'll give them our names and serial nos. i mean, if there would only be I and a couple of other I's in other countries who encounter the WB problem, all the "I's" are most likely to receive a "that's normal" answer from sony...collective effort, they say.

just testing several options here...

regards,
han phil
Ulysses said:
There is no need for that kind of work.

What Sony will want is your name, the serial number of your camera,
and perhaps some samples of the images that you're acquiring.
They don't need the threads from the forum as it doesn't count for
them in terms of "real" user feedback. The forums are not
recognized as an authorized source of information.

So provide them your own experience, and you'll get much more
response.

Ulysses
Click to expand...
 
Only one photo is out of the camera the other one is modified in PS
Tommy Poon said:
Could you tell us which one did you take first? What is the
sequence? What I mean is how long was the camera switched on
resting on the tripod (i suppose you have one) before you actually
pressed the button for the auto one?

I think the camera do need some time to "think" about what settings
to be used in auto.

Tommy
quatsino said:
Blue cast in my DSC V1 is definitely a problem for Auto and Daylight
settings on a bright sunny day. I definitely don't think the under
exposure or poor angle of the sun is the reason. These pictures
that I posted a few days ago show good exposures in good sunlight,
and you can tell from the blue rather than dark gray pavement, (the
pavement is definitely not blue in real life!!). Also you are all
familiar with the light tan colour of Honda Civics. The colours are
better in the One Push setting for sure.

Here's the pictures: http://www3.telus.net/quatsino/

Robert
Click to expand...
Click to expand...
--
Giuseppe
Sony Cyber-shot DSC-V1
http://www.pbase.com/waveform
 
Hi Han,

I opened two threads in this forum regarding WB problem and send a couple of email to Sony technical support, so I consider myself in pole position!
Han Phil Vahn said:
i agree that this thread cannot be considered an "official" source
of complain. but i was hoping to see lots of "me too's" here so
sony would be convinced that something sort of went wrong in the
production of V1, similar to what they did in the 717 HAF problem.
hopefully, they would then issue an announcement and that's when
we'll give them our names and serial nos. i mean, if there would
only be I and a couple of other I's in other countries who
encounter the WB problem, all the "I's" are most likely to receive
a "that's normal" answer from sony...collective effort, they say.

just testing several options here...

regards,
han phil
Ulysses said:
There is no need for that kind of work.

What Sony will want is your name, the serial number of your camera,
and perhaps some samples of the images that you're acquiring.
They don't need the threads from the forum as it doesn't count for
them in terms of "real" user feedback. The forums are not
recognized as an authorized source of information.

So provide them your own experience, and you'll get much more
response.

Ulysses
Click to expand...
Click to expand...
--
Giuseppe
Sony Cyber-shot DSC-V1
http://www.pbase.com/waveform
 
hi! i'm planning to send an official mail to sony after more threads and more people come out here. i'll include the links of those threads in my official emal to sony so they won't think that it's just me or nothing is wrong with the cam...
gmdv1 said:
Han Phil Vahn said:
i agree that this thread cannot be considered an "official" source
of complain. but i was hoping to see lots of "me too's" here so
sony would be convinced that something sort of went wrong in the
production of V1, similar to what they did in the 717 HAF problem.
hopefully, they would then issue an announcement and that's when
we'll give them our names and serial nos. i mean, if there would
only be I and a couple of other I's in other countries who
encounter the WB problem, all the "I's" are most likely to receive
a "that's normal" answer from sony...collective effort, they say.

just testing several options here...

regards,
han phil
Ulysses said:
There is no need for that kind of work.

What Sony will want is your name, the serial number of your camera,
and perhaps some samples of the images that you're acquiring.
They don't need the threads from the forum as it doesn't count for
them in terms of "real" user feedback. The forums are not
recognized as an authorized source of information.

So provide them your own experience, and you'll get much more
response.

Ulysses
Click to expand...
Click to expand...
--
Giuseppe
Sony Cyber-shot DSC-V1
http://www.pbase.com/waveform
Click to expand...
 
ic... maybe you can give it a try, test it again in different sequence!

Tommy
gmdv1 said:
Only one photo is out of the camera the other one is modified in PS
Click to expand...
 
Tommy:

I did take the Auto WB picture first in this particular sequence.
The camera was probable switched on within a minute before.
But I have taken others in Auto with the same blue cast effect. I
can't say just how long since the camera was turned.on. Unfortunately
its been cloudy here for the last bit, but we may get some more
sunny weather coming up so I could check that out. It sounds from
other messages that the combination of a blue sky and the darkness
of the driveway in my picture may enhance the blue cast effect. I
need to get more pictures of many other scenes when the sun comes
back to see just how my camera reacts under various conditions.

Robert
Tommy Poon said:
Could you tell us which one did you take first? What is the
sequence? What I mean is how long was the camera switched on
resting on the tripod (i suppose you have one) before you actually
pressed the button for the auto one?

I think the camera do need some time to "think" about what settings
to be used in auto.

Tommy
quatsino said:
Blue cast in my DSC V1 is definitely a problem for Auto and Daylight
settings on a bright sunny day. I definitely don't think the under
exposure or poor angle of the sun is the reason. These pictures
that I posted a few days ago show good exposures in good sunlight,
and you can tell from the blue rather than dark gray pavement, (the
pavement is definitely not blue in real life!!). Also you are all
familiar with the light tan colour of Honda Civics. The colours are
better in the One Push setting for sure.

Here's the pictures: http://www3.telus.net/quatsino/

Robert
Click to expand...
Click to expand...
 
Hi there, Han. I do understand what you mean.

Sony Japan, however, is very stubborn where their respect for the web users is concerned. Hopefully this is gradually changing. The best recommendation is for users to call their local Sony customer service if they feel this to be a hindrance to enjoyment of the camera, and report their observations.
Han Phil Vahn said:
thanks, uly!

i agree that this thread cannot be considered an "official" source
of complain. but i was hoping to see lots of "me too's" here so
sony would be convinced that something sort of went wrong in the
production of V1, similar to what they did in the 717 HAF problem.
hopefully, they would then issue an announcement and that's when
we'll give them our names and serial nos. i mean, if there would
only be I and a couple of other I's in other countries who
encounter the WB problem, all the "I's" are most likely to receive
a "that's normal" answer from sony...collective effort, they say.

just testing several options here...
Click to expand...
--

Ulysses
 
E-mail is fine.

However, if possible, the phone call is much more effective in their overall tally of the number of people with a problem.

Call, if at all possible.
Han Phil Vahn said:
hi! i'm planning to send an official mail to sony after more
threads and more people come out here. i'll include the links of
those threads in my official emal to sony so they won't think that
it's just me or nothing is wrong with the cam...
Click to expand...
--

Ulysses
 
Ulysses said:
E-mail is fine.

However, if possible, the phone call is much more effective in
their overall tally of the number of people with a problem.

Call, if at all possible.
Click to expand...
I totally agree!

I have the white balance problem with my V1 and I called their direct response phone number. You can read about my call in another thread...

http://forums.dpreview.com/forums/read.asp?forum=1009&message=5556211

Anyway, I also emailed Sony and got a very "canned" response as to what I may be doing wrong.

E-mails, (IMO) will get us nowhere...Use your Voice!

-Steve
 
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