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Canon Accessories - NO WARRANTY BY CANON

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Mitch G.

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I've had my eyes opened by our friends at Canon. I own a 10-D, and love it, BUT I have been royally ripped off. I bought a BG-ED3 battery pack/grip about a year ago, and it stopped functioning. I looked thru the literature in the box, and there was no mention of a warranty, so I called our friends at customer "service". I was told that the item had NO WARRANTY at all, other than it would work fresh out of the box. If the item worked the day you opened it, and stopped the next, then you are S.O.O.L.! He told me that this was the case for many of the accessories that Canon sells. If this is not true, please correct me! If any of you have the grip with the original literature, please let me know if you have any warranty information for me.

I absolutely loved the Canon corporation until today. I just hope that the customer service guy was mistaken. Thanks.

--
Mitch G.

10D, plenty of 'stuff', not enough time.
 
This is why you need to buy from a good vendor. However, that will not save you after a certain time period.

Jason
Mitch G.. said:
I've had my eyes opened by our friends at Canon. I own a 10-D, and
love it, BUT I have been royally ripped off. I bought a BG-ED3
battery pack/grip about a year ago, and it stopped functioning. I
looked thru the literature in the box, and there was no mention of
a warranty, so I called our friends at customer "service". I was
told that the item had NO WARRANTY at all, other than it would work
fresh out of the box. If the item worked the day you opened it,
and stopped the next, then you are S.O.O.L.! He told me that this
was the case for many of the accessories that Canon sells. If this
is not true, please correct me! If any of you have the grip with
the original literature, please let me know if you have any
warranty information for me.

I absolutely loved the Canon corporation until today. I just hope
that the customer service guy was mistaken. Thanks.

--
Mitch G.

10D, plenty of 'stuff', not enough time.
Click to expand...
 
Most retailers will at least let you return it for the first 14 days or 30 days if it turns out to be defective.

Also, while it's not warrantied, I believe I've heard of Canon performing a "pro bono" fix of a BG-ED3 that quit working for somebody.
Mitch G.. said:
I've had my eyes opened by our friends at Canon. I own a 10-D, and
love it, BUT I have been royally ripped off. I bought a BG-ED3
battery pack/grip about a year ago, and it stopped functioning. I
looked thru the literature in the box, and there was no mention of
a warranty, so I called our friends at customer "service". I was
told that the item had NO WARRANTY at all, other than it would work
fresh out of the box. If the item worked the day you opened it,
and stopped the next, then you are S.O.O.L.! He told me that this
was the case for many of the accessories that Canon sells. If this
is not true, please correct me! If any of you have the grip with
the original literature, please let me know if you have any
warranty information for me.

I absolutely loved the Canon corporation until today. I just hope
that the customer service guy was mistaken. Thanks.
Click to expand...
--
The Lowest Paid Concert Photographer Around
http://www.neonlightsimaging.com/artshow/final.htm
Photography -- just another word for compromise

Yes, this is ON-TOPIC!
 
I don't know about you, but 14 or 30 days for an item costing 180 bucks is of little consolation to me. Canon, BTW, did not offer to do anything for me. I will be sure to avoid any product of theirs that I can obtain from others in the future.

Thanks for your response.

Mitch
DavidP said:
Also, while it's not warrantied, I believe I've heard of Canon
performing a "pro bono" fix of a BG-ED3 that quit working for
somebody.
Mitch G.. said:
I've had my eyes opened by our friends at Canon. I own a 10-D, and
love it, BUT I have been royally ripped off. I bought a BG-ED3
battery pack/grip about a year ago, and it stopped functioning. I
looked thru the literature in the box, and there was no mention of
a warranty, so I called our friends at customer "service". I was
told that the item had NO WARRANTY at all, other than it would work
fresh out of the box. If the item worked the day you opened it,
and stopped the next, then you are S.O.O.L.! He told me that this
was the case for many of the accessories that Canon sells. If this
is not true, please correct me! If any of you have the grip with
the original literature, please let me know if you have any
warranty information for me.

I absolutely loved the Canon corporation until today. I just hope
that the customer service guy was mistaken. Thanks.
Click to expand...
--
The Lowest Paid Concert Photographer Around
http://www.neonlightsimaging.com/artshow/final.htm
Photography -- just another word for compromise

Yes, this is ON-TOPIC!
Click to expand...
--
Mitch G.

10D, plenty of 'stuff', not enough time.
 
Could be worse, you could buy a $6,000 lens from Nikon and have them laugh at you when it breaks.

In the case of the grip with Canon, it's too bad it's not covered as it seems to be of worse quality than almost anything they sell, and could really use it. Perhaps there is a link there, who knows.

Jason
Mitch G.. said:
I don't know about you, but 14 or 30 days for an item costing 180
bucks is of little consolation to me. Canon, BTW, did not offer to
do anything for me. I will be sure to avoid any product of theirs
that I can obtain from others in the future.

Thanks for your response.

Mitch
Click to expand...
 
This could get interesting... I bought a BG-ED3 grip about 5 weeks ago. It will auto-focus but will not fire. I called the Canon 800 number and the rep there told me to send it to the Irvine address and to include the invoice for the warranty work. I'm sending it off tomorrow. WIll let you know how it goes.

-digipub
Mitch G.. said:
I've had my eyes opened by our friends at Canon. I own a 10-D, and
love it, BUT I have been royally ripped off. I bought a BG-ED3
battery pack/grip about a year ago, and it stopped functioning. I
looked thru the literature in the box, and there was no mention of
a warranty, so I called our friends at customer "service". I was
told that the item had NO WARRANTY at all, other than it would work
fresh out of the box. If the item worked the day you opened it,
and stopped the next, then you are S.O.O.L.! He told me that this
was the case for many of the accessories that Canon sells. If this
is not true, please correct me! If any of you have the grip with
the original literature, please let me know if you have any
warranty information for me.

I absolutely loved the Canon corporation until today. I just hope
that the customer service guy was mistaken. Thanks.

--
Mitch G.

10D, plenty of 'stuff', not enough time.
Click to expand...
 
You guys sure are spoiled east of the Himalayas. Ralph Nader rules. Over here in this neck of the woods, once you leave the store, too bad. You'll be lucky to get even a 7 day return policy (rather an exchange policy, no such things as refunds). Changed your mind - better to do that prior to plonking down the money.

If you want a extended grip, no choice but to go with Canon as no 3rd party makes the accessory.

It's only $180 - get another and hope for the best.
Mitch G.. said:
I don't know about you, but 14 or 30 days for an item costing 180
bucks is of little consolation to me. Canon, BTW, did not offer to
do anything for me. I will be sure to avoid any product of theirs
that I can obtain from others in the future.
Click to expand...
Zero my hero
 
meant west of the Himalayas.
Zero said:
If you want a extended grip, no choice but to go with Canon as no
3rd party makes the accessory.

It's only $180 - get another and hope for the best.
Mitch G.. said:
I don't know about you, but 14 or 30 days for an item costing 180
bucks is of little consolation to me. Canon, BTW, did not offer to
do anything for me. I will be sure to avoid any product of theirs
that I can obtain from others in the future.
Click to expand...
Zero my hero
Click to expand...
--
Zero my hero
 
...and I am that much happier that I have the personal articles policy from State Farm. For me, it is a bargain.
Mitch G.. said:
I've had my eyes opened by our friends at Canon. I own a 10-D, and
love it, BUT I have been royally ripped off. I bought a BG-ED3
battery pack/grip about a year ago, and it stopped functioning. I
looked thru the literature in the box, and there was no mention of
a warranty, so I called our friends at customer "service". I was
told that the item had NO WARRANTY at all, other than it would work
fresh out of the box. If the item worked the day you opened it,
and stopped the next, then you are S.O.O.L.! He told me that this
was the case for many of the accessories that Canon sells. If this
is not true, please correct me! If any of you have the grip with
the original literature, please let me know if you have any
warranty information for me.

I absolutely loved the Canon corporation until today. I just hope
that the customer service guy was mistaken. Thanks.

--
Mitch G.

10D, plenty of 'stuff', not enough time.
Click to expand...
--
Jamie W.
Kindness. Compassion. Understanding. Respect. Courtesy.
I try to live up to these words. Do you?
Film? What do you mean, film?
 
in california you have 90 days.

but what does it matter? canon doesnt have lifetime warranties on things, and you said you've had it over a year. best warranties you get nowadays from manufacturers is only 1 year.
Mitch G.. said:
I've had my eyes opened by our friends at Canon. I own a 10-D, and
love it, BUT I have been royally ripped off. I bought a BG-ED3
battery pack/grip about a year ago, and it stopped functioning. I
looked thru the literature in the box, and there was no mention of
a warranty, so I called our friends at customer "service". I was
told that the item had NO WARRANTY at all, other than it would work
fresh out of the box. If the item worked the day you opened it,
and stopped the next, then you are S.O.O.L.! He told me that this
was the case for many of the accessories that Canon sells. If this
is not true, please correct me! If any of you have the grip with
the original literature, please let me know if you have any
warranty information for me.

I absolutely loved the Canon corporation until today. I just hope
that the customer service guy was mistaken. Thanks.

--
Mitch G.

10D, plenty of 'stuff', not enough time.
Click to expand...
--
http://jrg-imaging.com
'Film is cheap compared to the trauma of a missed shot.' - Brian Peterson
 
did this require yet ANOTHER THREAD to be made on the subject? you couldnt continue the one you already had?
Mitch G.. said:
I've had my eyes opened by our friends at Canon. I own a 10-D, and
love it, BUT I have been royally ripped off. I bought a BG-ED3
battery pack/grip about a year ago, and it stopped functioning. I
looked thru the literature in the box, and there was no mention of
a warranty, so I called our friends at customer "service". I was
told that the item had NO WARRANTY at all, other than it would work
fresh out of the box. If the item worked the day you opened it,
and stopped the next, then you are S.O.O.L.! He told me that this
was the case for many of the accessories that Canon sells. If this
is not true, please correct me! If any of you have the grip with
the original literature, please let me know if you have any
warranty information for me.

I absolutely loved the Canon corporation until today. I just hope
that the customer service guy was mistaken. Thanks.

--
Mitch G.

10D, plenty of 'stuff', not enough time.
Click to expand...
--
http://jrg-imaging.com
'Film is cheap compared to the trauma of a missed shot.' - Brian Peterson
 
digipub said:
-digipub
Mitch G.. said:
I've had my eyes opened by our friends at Canon. I own a 10-D, and
love it, BUT I have been royally ripped off. I bought a BG-ED3
battery pack/grip about a year ago, and it stopped functioning. I
looked thru the literature in the box, and there was no mention of
a warranty, so I called our friends at customer "service". I was
told that the item had NO WARRANTY at all, other than it would work
fresh out of the box. If the item worked the day you opened it,
and stopped the next, then you are S.O.O.L.! He told me that this
was the case for many of the accessories that Canon sells. If this
is not true, please correct me! If any of you have the grip with
the original literature, please let me know if you have any
warranty information for me.

I absolutely loved the Canon corporation until today. I just hope
that the customer service guy was mistaken. Thanks.

--
Mitch G.

10D, plenty of 'stuff', not enough time.
Click to expand...
Click to expand...
--
Mitch G.

10D, plenty of 'stuff', not enough time.
 
Mitch,

Now that you mentioned it, i really never looked at what i may assumed will be part of the purchase, pieces of paper that say canon will be responsible for the quality of the stuff we buy, be it a main lens or an accessory.

My confidence is borne out of my dealers desire to service me. I buy canon because of the technology they have. the equipment has to perform, period. When the system does not do what you paid for, your relationship with your vendor should carry you the rest of the way. your dealer should have a relationship with canon to replace the busted parts FOC, period.

That's why be careful where you buy your gear. get them only from reputable resellers. Ergo, go back to the store where you bought the grip, he should be able to take care of canon.

derick
Mitch G.. said:
I've had my eyes opened by our friends at Canon. I own a 10-D, and
love it, BUT I have been royally ripped off. I bought a BG-ED3
battery pack/grip about a year ago, and it stopped functioning. I
looked thru the literature in the box, and there was no mention of
a warranty, so I called our friends at customer "service". I was
told that the item had NO WARRANTY at all, other than it would work
fresh out of the box. If the item worked the day you opened it,
and stopped the next, then you are S.O.O.L.! He told me that this
was the case for many of the accessories that Canon sells. If this
is not true, please correct me! If any of you have the grip with
the original literature, please let me know if you have any
warranty information for me.

I absolutely loved the Canon corporation until today. I just hope
that the customer service guy was mistaken. Thanks.

--
Mitch G.

10D, plenty of 'stuff', not enough time.
Click to expand...
 
Derick Gamboa said:
My confidence is borne out of my dealers desire to service me. I
buy canon because of the technology they have. the equipment has
to perform, period. When the system does not do what you paid for,
your relationship with your vendor should carry you the rest of the
way. your dealer should have a relationship with canon to replace
the busted parts FOC, period.

That's why be careful where you buy your gear. get them only from
reputable resellers. Ergo, go back to the store where you bought
the grip, he should be able to take care of canon.

derick
Mitch G.. said:
I've had my eyes opened by our friends at Canon. I own a 10-D, and
love it, BUT I have been royally ripped off. I bought a BG-ED3
battery pack/grip about a year ago, and it stopped functioning. I
looked thru the literature in the box, and there was no mention of
a warranty, so I called our friends at customer "service". I was
told that the item had NO WARRANTY at all, other than it would work
fresh out of the box. If the item worked the day you opened it,
and stopped the next, then you are S.O.O.L.! He told me that this
was the case for many of the accessories that Canon sells. If this
is not true, please correct me! If any of you have the grip with
the original literature, please let me know if you have any
warranty information for me.

I absolutely loved the Canon corporation until today. I just hope
that the customer service guy was mistaken. Thanks.

--
Mitch G.

10D, plenty of 'stuff', not enough time.
Click to expand...
Click to expand...
--
Mitch G.

10D, plenty of 'stuff', not enough time.
 
Mitch,

Reporting back to you on the warranty problems you had with Canon...

I got my BG=ED3 grip back from Canon service today. Problem fixed and at no charge.

-digipub
Mitch G. said:
digipub said:
-digipub
Mitch G.. said:
I've had my eyes opened by our friends at Canon. I own a 10-D, and
love it, BUT I have been royally ripped off. I bought a BG-ED3
battery pack/grip about a year ago, and it stopped functioning. I
looked thru the literature in the box, and there was no mention of
a warranty, so I called our friends at customer "service". I was
told that the item had NO WARRANTY at all, other than it would work
fresh out of the box. If the item worked the day you opened it,
and stopped the next, then you are S.O.O.L.! He told me that this
was the case for many of the accessories that Canon sells. If this
is not true, please correct me! If any of you have the grip with
the original literature, please let me know if you have any
warranty information for me.

I absolutely loved the Canon corporation until today. I just hope
that the customer service guy was mistaken. Thanks.

--
Mitch G.

10D, plenty of 'stuff', not enough time.
Click to expand...
Click to expand...
--
Mitch G.

10D, plenty of 'stuff', not enough time.
Click to expand...
 
I think your comments are a bit misleading. Most Canon accessories come with a warranty. The exception are ones that do not contain electronics. The battery grip is just a few of switches and contacts. There is nothing electronic to go wrong, so there isn't shouldn't be much need for a warranty. (When was the last time you got a warranty on a cable?)

Given that there isn't much to that battery grip, I'd check for something simple that's wrong with it before getting too excited.
Mitch G.. said:
I've had my eyes opened by our friends at Canon. I own a 10-D, and
love it, BUT I have been royally ripped off. I bought a BG-ED3
battery pack/grip about a year ago, and it stopped functioning. I
looked thru the literature in the box, and there was no mention of
a warranty, so I called our friends at customer "service". I was
told that the item had NO WARRANTY at all, other than it would work
fresh out of the box. If the item worked the day you opened it,
and stopped the next, then you are S.O.O.L.! He told me that this
was the case for many of the accessories that Canon sells. If this
is not true, please correct me! If any of you have the grip with
the original literature, please let me know if you have any
warranty information for me.

I absolutely loved the Canon corporation until today. I just hope
that the customer service guy was mistaken. Thanks.

--
Mitch G.

10D, plenty of 'stuff', not enough time.
Click to expand...
 
Which site did you send it to? Glad to hear Canon is acting on this even though their site doesn't mention any warranty for these accessories.

Teski
digipub said:
Reporting back to you on the warranty problems you had with Canon...

I got my BG=ED3 grip back from Canon service today. Problem fixed
and at no charge.

-digipub
digipub said:
digipub said:
-digipub
Mitch G.. said:
I've had my eyes opened by our friends at Canon. I own a 10-D, and
love it, BUT I have been royally ripped off. I bought a BG-ED3
battery pack/grip about a year ago, and it stopped functioning. I
looked thru the literature in the box, and there was no mention of
a warranty, so I called our friends at customer "service". I was
told that the item had NO WARRANTY at all, other than it would work
fresh out of the box. If the item worked the day you opened it,
and stopped the next, then you are S.O.O.L.! He told me that this
was the case for many of the accessories that Canon sells. If this
is not true, please correct me! If any of you have the grip with
the original literature, please let me know if you have any
warranty information for me.

I absolutely loved the Canon corporation until today. I just hope
that the customer service guy was mistaken. Thanks.

--
Mitch G.

10D, plenty of 'stuff', not enough time.
Click to expand...
Click to expand...
--
Mitch G.

10D, plenty of 'stuff', not enough time.
Click to expand...
Click to expand...
 
Mitch G.. said:
I've had my eyes opened by our friends at Canon. I own a 10-D, and
love it, BUT I have been royally ripped off. I bought a BG-ED3
battery pack/grip about a year ago, and it stopped functioning. I
looked thru the literature in the box, and there was no mention of
a warranty, so I called our friends at customer "service". I was
told that the item had NO WARRANTY at all, other than it would work
fresh out of the box. If the item worked the day you opened it,
and stopped the next, then you are S.O.O.L.! He told me that this
was the case for many of the accessories that Canon sells. If this
is not true, please correct me! If any of you have the grip with
the original literature, please let me know if you have any
warranty information for me.

I absolutely loved the Canon corporation until today. I just hope
that the customer service guy was mistaken. Thanks.
Click to expand...
Ouch.

At least in the EU, manufacturers are legally responsible for defects in materials and craftmanship with no time limit. Manufacturer guarantees on top of that are optional. So if a Big-Ed fails and it can be shown that it fails because of a manufacturing defect (not misuse or normal wear-and-tear), the manufacturer has to repair or replace it, no matter when it happened. In theory anyway. The US has some pretty stringent consumer-protection laws as well: check them out, you might be able to have it fixed if you raise a stink -- and if it was a manufacturing defect.

Petteri
--
Portfolio: [ http://www.seittipaja.fi/index/ ]
Pontification: [ http://www.seittipaja.fi/ ]
 
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