Will Magic Lantern Void Your Warrany?

WilbaW said:

WilbaW wrote:

Someone asked Canon (and Nikon and Panasonic), and the answer was, 'There is no such thing as "voiding" the Canon warranty, there are simply repairs that are covered, and those that are not... Repairs for a camera that is "bricked" or otherwise having issues directly related to using a third party firmware would not be covered.' So all normal warranty conditions apply, except when it's directly related to damage caused by third party firmware, as it would be if your camera were damaged by third party hardware, like a high voltage flash or a lens that interfered with the mirror.

Click to expand...

xi5 said:

xi5 wrote:

xi5 said:

WilbaW wrote:

Someone asked Canon (and Nikon and Panasonic), and the answer was, 'There is no such thing as "voiding" the Canon warranty, there are simply repairs that are covered, and those that are not... Repairs for a camera that is "bricked" or otherwise having issues directly related to using a third party firmware would not be covered.' So all normal warranty conditions apply, except when it's directly related to damage caused by third party firmware, as it would be if your camera were damaged by third party hardware, like a high voltage flash or a lens that interfered with the mirror.

Click to expand...

What Canon is saying that if you shipped it out to them for a repair, for example the LCD hinge starting coming loose through no fault of your own - they're not going to notice the Magic Lantern on your camera and then refuse to fix the LCD because they see you hacked the camera.

But...if you applied Magic Lantern and it is the actual cause of the damage; for example a "bricked" camera that made your camera dead - then they will recognize ML as the cause and not fix it under the warranty; you would have to pay for the repair if you wanted them to fix it, in that case.

Click to expand...

Midwest said:

Midwest wrote:

Midwest said:

xi5 wrote:

Midwest said:

WilbaW wrote:

Someone asked Canon (and Nikon and Panasonic), and the answer was, 'There is no such thing as "voiding" the Canon warranty, there are simply repairs that are covered, and those that are not... Repairs for a camera that is "bricked" or otherwise having issues directly related to using a third party firmware would not be covered.' So all normal warranty conditions apply, except when it's directly related to damage caused by third party firmware, as it would be if your camera were damaged by third party hardware, like a high voltage flash or a lens that interfered with the mirror.

Click to expand...

What Canon is saying that if you shipped it out to them for a repair, for example the LCD hinge starting coming loose through no fault of your own - they're not going to notice the Magic Lantern on your camera and then refuse to fix the LCD because they see you hacked the camera.

But...if you applied Magic Lantern and it is the actual cause of the damage; for example a "bricked" camera that made your camera dead - then they will recognize ML as the cause and not fix it under the warranty; you would have to pay for the repair if you wanted them to fix it, in that case.

Click to expand...

If I were to send in the camera for repair I would put in a formatted SD card and there would be no trace of the ML software on it anyhow. (There is a simple procedure to remove it.) If it is 'bricked', ML runs from the SD card, it doesn't change the Canon firmware, so I still don't think they could tell why the camera was 'bricked'.

However - the ML folks indicate that while this is a possibility - anything is possible - they are not aware of it ever happening. I have ML on my T3i and no problems at all.

I would trust Nikon a lot less on warranty matters. I've read in their forum where people sent in a camera where Nikon found a tiny, tiny crack in the plastic of the bottom plate, very possibly a stress crack - and voided the warranty on the whole camera. It was sent in for a known autofocus sensor problem but sorry, there was a crack, it will cost hundreds to fix the camera and put the warranty back in place. I get the idea Canon is not so finicky from what I've read (or not read) about their warranty claims.

Click to expand...

xi5 said:

xi5 wrote:

xi5 said:

Midwest wrote:

xi5 said:

xi5 wrote:

xi5 said:

WilbaW wrote:

Someone asked Canon (and Nikon and Panasonic), and the answer was, 'There is no such thing as "voiding" the Canon warranty, there are simply repairs that are covered, and those that are not... Repairs for a camera that is "bricked" or otherwise having issues directly related to using a third party firmware would not be covered.' So all normal warranty conditions apply, except when it's directly related to damage caused by third party firmware, as it would be if your camera were damaged by third party hardware, like a high voltage flash or a lens that interfered with the mirror.

Click to expand...

What Canon is saying that if you shipped it out to them for a repair, for example the LCD hinge starting coming loose through no fault of your own - they're not going to notice the Magic Lantern on your camera and then refuse to fix the LCD because they see you hacked the camera.

But...if you applied Magic Lantern and it is the actual cause of the damage; for example a "bricked" camera that made your camera dead - then they will recognize ML as the cause and not fix it under the warranty; you would have to pay for the repair if you wanted them to fix it, in that case.

Click to expand...

If I were to send in the camera for repair I would put in a formatted SD card and there would be no trace of the ML software on it anyhow. (There is a simple procedure to remove it.) If it is 'bricked', ML runs from the SD card, it doesn't change the Canon firmware, so I still don't think they could tell why the camera was 'bricked'.

However - the ML folks indicate that while this is a possibility - anything is possible - they are not aware of it ever happening. I have ML on my T3i and no problems at all.

I would trust Nikon a lot less on warranty matters. I've read in their forum where people sent in a camera where Nikon found a tiny, tiny crack in the plastic of the bottom plate, very possibly a stress crack - and voided the warranty on the whole camera. It was sent in for a known autofocus sensor problem but sorry, there was a crack, it will cost hundreds to fix the camera and put the warranty back in place. I get the idea Canon is not so finicky from what I've read (or not read) about their warranty claims.

Click to expand...

Oh, ok...I thought the newer ML hacks could change the firmware without running it from a card.

If the camera was sent in bricked, maybe they have some kind of diagnostic tools that can tell the firmware was once altered/it is their cameras.

Plus, if someone puts on Magic Lantern then it bricks, there would be no way to remove it from the dead camera before sending it in.

Click to expand...

Midwest said:

Midwest wrote:

However - the ML folks indicate that while this is a possibility - anything is possible - they are not aware of it ever happening.

Click to expand...