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primeshooter

primeshooter

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Post something like this...at the top of their website..

"We need to make a statement that the Nikon Corporation has had AF issues with some D800 units. We have also had dust / debris issues with some D600 units. We are REALLY SORRY for the inconvenience we have caused our loyal customers! Every body coming out of our manufacturing facilities is free of both of these issues. Anyone with the issue, please send it in to your nearest service center and we will fix it ASAP for you. We appreciate you choosing Nikon."

Buyer confidence...UP.

Think about it...
 
Last edited:
reginalddwight said:
reginalddwight wrote:

Large corporations, particularly Japanese ones, do not readily admit fault. But, I agree with your sentiments wholeheartedly. It's what Nikon need to do but won't.
Click to expand...
The thing is, I am getting refunded my money I paid for my D800 due to extensive issues with it (Poor general AF, broken 10 pin slot after light use, battery drain issue, months away at a repair facility). I want another. But I am worried i'll get another duff unit. If they just stopped this stupid silence I'd have alot more confidence. And before people interject, no I do not want to spend all year sending bodies back and forward to find a "good one". Will I get the left AF issue (estimated in around 20% of units) or just general duff AF as I have had? Who knows...This is hurting their sales no end. They put out a report that sales of the D600 have dropped alot. They don't seem to correlate well.

I'd be embarrassed to be the CEO of Nikon these days...I will never beta test a product for Nikon again, or anyone else.
 
As I wrote in the other thread, maybe they just don't know how to correct the issues, which is even more scaring ...
 
primeshooter said:
primeshooter wrote:

Post something like this...at the top of their website..
Click to expand...
Maybe it is because looking at links on this forum I make it 128 not tested sensibly and none tested sensibly.

If the D800 has an obvious fault (in front of the viewfinder eyepiece) and the score was 122 to 6, a reasonable assumption will be about 5% have a fault.

With 128 to nil the implication is the failure rate is less than 1%.
 
Leonard Shepherd said:
Leonard Shepherd wrote:
Leonard Shepherd said:
primeshooter wrote:

Post something like this...at the top of their website..
Click to expand...
Maybe it is because looking at links on this forum I make it 128 not tested sensibly and none tested sensibly.

If the D800 has an obvious fault (in front of the viewfinder eyepiece) and the score was 122 to 6, a reasonable assumption will be about 5% have a fault.

With 128 to nil the implication is the failure rate is less than 1%.
Click to expand...
 
Last edited:
.

One thing you never do in Asia is "To Lose Face" !


Have lived here a long time, even through the

floods that waterlogged Nikon. But this thing

about "Lose Face" affects most households

here in Asia. Very tough obstacle to get around.
 
Leonard Shepherd said:
Leonard Shepherd wrote:
Leonard Shepherd said:
primeshooter wrote:

Post something like this...at the top of their website..
Click to expand...
Maybe it is because looking at links on this forum I make it 128 not tested sensibly and none tested sensibly.

If the D800 has an obvious fault (in front of the viewfinder eyepiece) and the score was 122 to 6, a reasonable assumption will be about 5% have a fault.

With 128 to nil the implication is the failure rate is less than 1%.
Click to expand...
 
Hansa Yindee said:
Hansa Yindee wrote:

.

One thing you never do in Asia is "To Lose Face" !

Have lived here a long time, even through the

floods that waterlogged Nikon. But this thing

about "Lose Face" affects most households

here in Asia. Very tough obstacle to get around.
Click to expand...
 
primeshooter said:
primeshooter wrote:
Click to expand...
primeshooter said:
They put out a report that sales of the D600 have dropped alot. They don't seem to correlate well.

I'd be embarrassed to be the CEO of Nikon these days...I will never beta test a product for Nikon again, or anyone else.
Click to expand...






Primeshooter, Can you link to this report. It seems obvious to me, but I am curious to see it.




I have a feeling we are about to see a huge price drop in the D600 soon.
 
People moaning on a forum = who cares.

Company making such a statement = share price drop.

Nikon like any business these days don't actually care about customer service, only the bottom line on their balance sheet.

People need to accept that these days in a market where really there are only two major providers the need to compete is minimal especially as most customers that spend their money on DSLR bodies will be tied to the system by their glass so to coin a phrase (albeit a slightly crass one) they've got us by the short and curlies.

People can (if they really want to) sell up and switch to Canon, but it's only a matter of time until at some point they have similar issues in their production and take an equally "Japanese" stance towards admitting the problem and you're back in the same position.

Basically (although it's goes against my grain) it's utterly unproductive moaning about the situation because you're never going to have any impact.
 
To do as you suggest, makes the assumption that Nikon has a handle on these two problems, which from the continuing problem posts and comments on the internet forums would suggest that the issues have not been resolved.

In both cases the magnitude of the problems, i.e. the sheer numbers of problem bodies being reported indicates to me that these issues go beyond normal manufacturing escapes and that the basic design of the components used the the Advanced MultiCam 3500 focus system and the mirror box assembly design for the D600 are not process capable designs for the normally expected quality levels for products in this class.

I am guessing that in both cases, the engineering teams made some design decisions based upon trying to cost reduce both products as much as they can to insure profitability in face of the on coming DSKR market share wars.

When Nikon's product managers finally assess the cost of quality for both of these designs, they will institute design changes to improve manufacturability and final quality levels. I expect the problems will be finally resolved with the introduction of both the D800s and the D600s.

Oh, BTW: the D4 uses the same focus system as the D800 and it is not experiencing the same level of complaint about focus. I am guessing that the D4 management team is having the incomming focus module parts screened to cherry pick the tightest tolerence parts for the D4 assembly.

If you have an interest in this area, Google: Design for Manufacturability and/or Six Sigma Design.
 
Hansa Yindee said:
Hansa Yindee wrote:

.

One thing you never do in Asia is "To Lose Face" !

Have lived here a long time, even through the

floods that waterlogged Nikon. But this thing

about "Lose Face" affects most households

here in Asia. Very tough obstacle to get around.
Click to expand...
 
Mr Gadget said:
Mr Gadget wrote:

To do as you suggest, makes the assumption that Nikon has a handle on these two problems, which from the continuing problem posts and comments on the internet forums would suggest that the issues have not been resolved.

In both cases the magnitude of the problems, i.e. the sheer numbers of problem bodies being reported indicates to me that these issues go beyond normal manufacturing escapes and that the basic design of the components used the the Advanced MultiCam 3500 focus system and the mirror box assembly design for the D600 are not process capable designs for the normally expected quality levels for products in this class.

I am guessing that in both cases, the engineering teams made some design decisions based upon trying to cost reduce both products as much as they can to insure profitability in face of the on coming DSKR market share wars.

When Nikon's product managers finally assess the cost of quality for both of these designs, they will institute design changes to improve manufacturability and final quality levels. I expect the problems will be finally resolved with the introduction of both the D800s and the D600s.
Click to expand...



This is probably all true. For those that suggest Nikon "just doesn't care" do not understand business. They are most assuredly working behind the scenes work out the issues. A bad reputation is never good business sense.

Even if we don't end up seeing a D600s in the next few months, I would still expect the D600 to drop in price due from this issue.
 
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