Capture One- Geoff Ross was RIGHT !

  • Thread starter Thread starter Paul Pope
  • Start date Start date
Then you have to buy it again.

Thumbs down.

Pete
So if you upgrade your computer every 2 years, the software is only
really good for 6 years to you?
Capture One indeed has a 3 install maximum and contacting Phase One
does NOT help. Their policy is 3 installs period !!!!
This is in my opinion a outrage and almost reaches the point of
defrauding people who purchase a licence.
You can install the software on 3 machines ...woopee ....but after
that you cannot reinstall it in the case of a reformat or upgrade
.... I've been in discussions with Phase One's office here and they
do not seem to even think this is a issue.
--
The Unofficial Photographer of The Wilkinsons
http://thewilkinsons.crosswinds.net
Photography -- just another word for compromise
 
People do steal software and a company needs to be protective. I have found howerver, once a person has invested in a program they are not so easy to just give it out to someone.

At $500 I wouldn't give it to someone and they nothing!! Even Qimage, which is an indispensable program only costs $35 yet they keep updating it for free for life. Yet when i show it to someone and they ask for a copy, I don't just give it to them, they can get a trial for free and then just pay $35 to keep it. If I had to do that, why should I give it away for free.

I think the software companies are missing the boat. The security key ID should be mandatory and it should be set up so your credit card number and expiration date is the unlock key when you order the software. Then when you download the program you need to put in the matching card number and expiration date to unlock the downloaded copy. How many people would be eager to give a copy of the program out with their credit card information? Not me, no way Jose'.

Peter Gregg
 
Let's analyze your response on this just a little bit.

First, somewhat OT but I know what I am talking about here. I FULLY understand theft of copyrighted material as I have had a pic stolen fairly recently.

Suprise, suprise people steal software. Its wrong and illegal. Enough said about that FACT.

Now lets talk about the remainder of your post.

When you make the statement to use a STABLE computer you are making some really bad assumptions. You assume that all computers will REMAIN stable for the long term and that ALL users will use their computers in like manners.

Do you really think that the majority of Wintel based PCs remain truly stable for more than a year, two at max? To do so would require ALL software packages to be completely bug free (which will never happen). Once you have someone starting to corrupt the registry, write over system files with older versions, etc.. you no longer have a TRULY stable system and that is assuming the OS is completely bug free (which I can't even think that you would believe).

Next, backing up is of course a good idea but you should never base your installation policies on someone backing up. Just simply a bad idea.

AND suggesting that you have to have a RAID in order to use a SW package is ludicrous.

Here's a challenge I present to you to attempt to overcome. Imagine that a piece of SW stores value in the registry that encrypts in a unique ID various HW parameters (much like XP does) as well as encrypting the installation number. At program initialization, code looks for this key, if not present in the regustry, queries over the web a database for installation history of the given serial #. If there are enough installations remaining, creates a unique ID as mentioned and then continues with program launch. If the installation count is exceeded, then a dialog box is shown and the program stops.

if the key is present, the hardware is again polled and if it matches the encrypted profile, continues the launch, if not then queries the website for installation count and then considers this to be a new instllation and follows the policy as stated above.

Now imagine this scenario, I do install #1, then change Motherboard (counts as install #2), then add a new video card for install #3. I'M MAXED OUT!!!

Now, I can accept their policy if they handled it like MS where you can make a call and quickly clear up the issue with an explanation BUT that requires 24 x 7 support. Until they publicly commit to this type of policy they won't get my money.
 
and couldn't find any kind of policy on this.................

Considering the cost of their product, they really need to address this.

Silence is going to cost them sales...........................

BTW, making decisions to buy with this ambiguity present solely based on your "bet" would be a risky decision at best...............
... I'll bet that they would help you, if you have a legitimate
problem. They have a VERY good reputation, which some here are
trashing for no apparent reason.
KP
 
with one caveat. Just use a portion of the card #
People do steal software and a company needs to be protective. I
have found howerver, once a person has invested in a program they
are not so easy to just give it out to someone.

At $500 I wouldn't give it to someone and they nothing!! Even
Qimage, which is an indispensable program only costs $35 yet they
keep updating it for free for life. Yet when i show it to someone
and they ask for a copy, I don't just give it to them, they can get
a trial for free and then just pay $35 to keep it. If I had to do
that, why should I give it away for free.

I think the software companies are missing the boat. The security
key ID should be mandatory and it should be set up so your credit
card number and expiration date is the unlock key when you order
the software. Then when you download the program you need to put in
the matching card number and expiration date to unlock the
downloaded copy. How many people would be eager to give a copy of
the program out with their credit card information? Not me, no way
Jose'.

Peter Gregg
 
No no no, it has to be a high risk to the user so it needs to be the whole card number AND the expiration date. This way when you hand someone a copy of some software you bought, you will also have to hand them a copy of your credit card info for it to work. I think this will stop a huge amount software stealing. To bad I can't get paid for this idea - lol.

Just imagine if you gave a copy of XYZ software to your close close friend. Then he passed it on to his close close friend. In a while, your credit card info would be all over the internet. I think the name should be added to the key too, so if you cancel the card, your name will be plastered all over the place too. Then if I was a software company, I wouldn't worry about more than 3 installs.
Pete
People do steal software and a company needs to be protective. I
have found howerver, once a person has invested in a program they
are not so easy to just give it out to someone.

At $500 I wouldn't give it to someone and they nothing!! Even
Qimage, which is an indispensable program only costs $35 yet they
keep updating it for free for life. Yet when i show it to someone
and they ask for a copy, I don't just give it to them, they can get
a trial for free and then just pay $35 to keep it. If I had to do
that, why should I give it away for free.

I think the software companies are missing the boat. The security
key ID should be mandatory and it should be set up so your credit
card number and expiration date is the unlock key when you order
the software. Then when you download the program you need to put in
the matching card number and expiration date to unlock the
downloaded copy. How many people would be eager to give a copy of
the program out with their credit card information? Not me, no way
Jose'.

Peter Gregg
 
I have just sent an inquiry in to Phase One to request clarification on this. I can't believe this is their intention. Phase One uses a hardware key on some of their other software products, and this may be an attempt at a newer and different policy, one which does not work in my reasoning.

I work with several studios who regularly get in new systems as they need them. However, their policy is to always get a new photo editing system and send the others "down the line" for other uses. This is because they not only want to have the latest, fastest system for editing, but the photo editing system is generally the system with the smallest installation and least data stored on it (most images are on a server). For them, the Capture One system could change as often as every six months. As such, such a policy would turn them away from this product.

While I like the recommendation here of using a credit card as a key, for a variety of reasons, that is impractical. However, if memory serves, the camera may have a unique ID. Perhaps you could somehow use that. If you change cameras, then you could contact Phase One and change your registration. This is not going to happen too often. Howver, something better does need to be implemented.

If I hear anything, I will post it here, as well as with our upcoming review of the software, which is due next week.

Peter Sills
Digital Focus
Capture One indeed has a 3 install maximum and contacting Phase One
does NOT help. Their policy is 3 installs period !!!!
This is in my opinion a outrage and almost reaches the point of
defrauding people who purchase a licence.
You can install the software on 3 machines ...woopee ....but after
that you cannot reinstall it in the case of a reformat or upgrade
.... I've been in discussions with Phase One's office here and they
do not seem to even think this is a issue.
--
Peter Sills
Digital Focus
http://www.digitalfocus.net
 
Is that somewhere in customer support loses a copy of the database of activation keys. It could be worked around though so that the activation keyis autogenerated and then disappears from their records.

I agree with you on this.
Just imagine if you gave a copy of XYZ software to your close close
friend. Then he passed it on to his close close friend. In a while,
your credit card info would be all over the internet. I think the
name should be added to the key too, so if you cancel the card,
your name will be plastered all over the place too. Then if I was a
software company, I wouldn't worry about more than 3 installs.
Pete
People do steal software and a company needs to be protective. I
have found howerver, once a person has invested in a program they
are not so easy to just give it out to someone.

At $500 I wouldn't give it to someone and they nothing!! Even
Qimage, which is an indispensable program only costs $35 yet they
keep updating it for free for life. Yet when i show it to someone
and they ask for a copy, I don't just give it to them, they can get
a trial for free and then just pay $35 to keep it. If I had to do
that, why should I give it away for free.

I think the software companies are missing the boat. The security
key ID should be mandatory and it should be set up so your credit
card number and expiration date is the unlock key when you order
the software. Then when you download the program you need to put in
the matching card number and expiration date to unlock the
downloaded copy. How many people would be eager to give a copy of
the program out with their credit card information? Not me, no way
Jose'.

Peter Gregg
--
 
I'm frequently "invited" to "share the cost" of a program.

And people routinely make music that they've paid for available for free.
People do steal software and a company needs to be protective. I
have found howerver, once a person has invested in a program they
are not so easy to just give it out to someone.

At $500 I wouldn't give it to someone and they nothing!! Even
Qimage, which is an indispensable program only costs $35 yet they
keep updating it for free for life. Yet when i show it to someone
and they ask for a copy, I don't just give it to them, they can get
a trial for free and then just pay $35 to keep it. If I had to do
that, why should I give it away for free.
--
The Unofficial Photographer of The Wilkinsons
http://thewilkinsons.crosswinds.net
Photography -- just another word for compromise
 
Software might be a little cheaper..............
And people routinely make music that they've paid for available for
free.
People do steal software and a company needs to be protective. I
have found howerver, once a person has invested in a program they
are not so easy to just give it out to someone.

At $500 I wouldn't give it to someone and they nothing!! Even
Qimage, which is an indispensable program only costs $35 yet they
keep updating it for free for life. Yet when i show it to someone
and they ask for a copy, I don't just give it to them, they can get
a trial for free and then just pay $35 to keep it. If I had to do
that, why should I give it away for free.
--
The Unofficial Photographer of The Wilkinsons
http://thewilkinsons.crosswinds.net
Photography -- just another word for compromise
 
I had a MSDN Universal License at work. One day I get this little flyer from the Business Software Alliance or the Software Publishers Association (I can't remember which) that states "Why would an engineer who is fanatical about the littlest detail risk his whole effort with illegally copied software?" The damn thing was complete with a little flashing LED "Warning" light.

I am anal about keeping all of my PCs legal. Even considering that this about gave me heart failure when I opened it. I was expecting the strom troopers at any minute!

After a little research, I got the idea that having the MSDN license (which provided me with a copy of essentially everything they make except games) got me on some list that was later sampled to find winners of the "warning" flyer.
 
I have just read through the postings on this subject, and it seems people didn't believe me for some reason. I assure you all, I'm not in the business of making this sort of stuff up!

I would seem that I would be one of the few who read the note when you buy the software that it can only be installed 3 times. It isn't in big bold letters, but it is there. When I had my computer problems and then contacted the company about this policy, is when it was fully confirmed that it is their policy.

However, it would seem that a posting I put on this forum a couple of days ago was missed by all but one person, and it was to do with an email I received from the company, but this time another person who was much more obliging and flexible in his approach. It has given me a great deal of more confidence about the company being more flexible than it first appeared.

I wass informed that in light of the computer problems I had experienced, I should not be penalised and inconvenienced as a result of something I had not directly caused, and they have given me another 3 free installments. This might not be the ideal answer to the issue, but it does demonstrate the company's flexibility, which I'm sure you will agree is a good thing.

I thanked them for this, yet suggested it still wasn't the ideal answer to this problem that I'm sure most will have in due course. I suggested to them that a more practical approach that would solve their protection rights, yet allow users to have unlimited use on 1 or 2 computers would be to utilise the code system, but make it so that the validation code remains the same for the one computer no matter how many installs or operating system updates are required. I have not heard back from them on this yet, but their record of responding to me has been 100% to date.

Regards,
Geoff
 
that you got this resolved. They need to:

A) come up with a better solution than they have and

B) put the resultant policy in writing so it doesn't vary.

I agree with your approach on this. As is, what happens when I change motherboards, video cards, etc.. (things that I did control)?
I have just read through the postings on this subject, and it seems
people didn't believe me for some reason. I assure you all, I'm
not in the business of making this sort of stuff up!

I would seem that I would be one of the few who read the note when
you buy the software that it can only be installed 3 times. It
isn't in big bold letters, but it is there. When I had my computer
problems and then contacted the company about this policy, is when
it was fully confirmed that it is their policy.

However, it would seem that a posting I put on this forum a couple
of days ago was missed by all but one person, and it was to do with
an email I received from the company, but this time another person
who was much more obliging and flexible in his approach. It has
given me a great deal of more confidence about the company being
more flexible than it first appeared.

I wass informed that in light of the computer problems I had
experienced, I should not be penalised and inconvenienced as a
result of something I had not directly caused, and they have given
me another 3 free installments. This might not be the ideal answer
to the issue, but it does demonstrate the company's flexibility,
which I'm sure you will agree is a good thing.

I thanked them for this, yet suggested it still wasn't the ideal
answer to this problem that I'm sure most will have in due course.
I suggested to them that a more practical approach that would solve
their protection rights, yet allow users to have unlimited use on 1
or 2 computers would be to utilise the code system, but make it so
that the validation code remains the same for the one computer no
matter how many installs or operating system updates are required.
I have not heard back from them on this yet, but their record of
responding to me has been 100% to date.

Regards,
Geoff
 
in no situation that I can think of. Too cheap, too easy, too good. It's the best possible safety net. Even a simple mirroring (free, in XP) can cause a failed drive to be a non-event.
I like non-events ... especially when it's my stuff.
Perhaps you'd rather have an 'event'? ;-}

I also advocate (as with the RAID, for the pro) a minimal installation of software on your dedicated imaging machine. Just your raw/image processing software - nothing else. No MS Office, no email ... and no games. There are $499 computers at Sam's that you can play with - leave that work computer alone.

If I were PhaseOne I would not publicly acknowledge that they will 'reset' your software ... somebody will take advantage of that, period. (I've had law offices ask me to install a single copy of MS Office network wide ... thank goodness for the MS 'activation' thing! BTW, it will work more than once without calling them ... either two or three times, depending on product.) BTW, for those complaining about the 'high' price for what is essentially three copies of the software ... what does MS Office cost, per seat? A lot.

You should get the best tool for the job ... if it's PhaseOne, then deal with the 'three installs only' issue when you have to cross that bridge. Then you'll call them, and they will help you, as they've helped others.

I'm feeling old ... I remember single installation software, with a 'removal' disk - which renewed the key ( Not any good with a drive failure!), or a 'key disk', that had to be in the computer when the software was being used.

KP

--

29 lbs. of Canon stuff in a backpack that I carry everywhere. A closet full of things that are banned in Britain. A minivan and a Fender Stratocaster. A three bedroom ranch with three owls on an acre. An aversion to rumours. Also, absolutely no Canon 1200mm f/5.6. Yet.
 
The PhaseOne software apparently installs exactly three times, and no more. There isn't a market for ten million copies of this, you know. And since you can install it on three computers, that's about $165 per seat.
Compare this to (legitimate) prices on this popular software:
Microsoft Office Professional: $365 per seat.
Corel Graphics Suite: $410 per seat.
Adobe PhotoShop 7: $550 per seat.

Specialty imaging software for DOD: $102,000 per seat. (Don't ask. And it won't do Canon RAW files ;=} )

Some folks (studios, mostly) can do ALL of their processing in PhaseOne, eliminating the need for PS or Corel.

And ... after using it for the trial period (I've not yet purchased it, I will) I find that it's VERY easy to blast through my studio shots.

That makes it a bargain ... if it saves ten hours a month, how much is that? Paid in full.
KP
Considering the cost of their product, they really need to address
this.

Silence is going to cost them sales...........................

BTW, making decisions to buy with this ambiguity present solely
based on your "bet" would be a risky decision at best...............
... I'll bet that they would help you, if you have a legitimate
problem. They have a VERY good reputation, which some here are
trashing for no apparent reason.
KP
--

29 lbs. of Canon stuff in a backpack that I carry everywhere. A closet full of things that are banned in Britain. A minivan and a Fender Stratocaster. A three bedroom ranch with three owls on an acre. An aversion to rumours. Also, absolutely no Canon 1200mm f/5.6. Yet.
 
A RAID is a good thing but not the end all.................................

In fact, most of the PCs in my office have one but...............

Why stop at that? Why not require a dual 3GHz box with 2GB RAM, a whole RAID 5 arrangement using 15K U320 SCSI drives and dual 20" LCD monitors (calibrated of course).

The reality is that most successful SW companies want to minimize the HW requirement as much as possible to appeal to more customers.

I also agree with MS activation policy. It is in fact a lot more flexible than Phase One's unpublished policy.

As for the multiple PC issues, this really insnt' all that plausible for some. Remember that Phase One is in business for a profit. This means selling more copies. If your security policy keeps one customer who would stretch and buy the product from buying the product due to too many HW requirements you have lost big time.

And there are other reasons. I for example couldn't make due with a low power PC for other uses. Photography is a hobby. Engineering pays my bills. I do a lot of work at home for my job and I find that I am often compiling, running simulations, and high powered analysis programs from my PC that make any PS action or filter look like a "hello world" program. Thus, my home PC works very hard doing work work and hard with PS.

I could put in another high end box BUT my wife would kill me due to the aesthetics. She is already unhappen enough with all the cabling from the dual monitor, Wacom pads, speaker, etc.. Adding another box (even with a KVM) would really offend the supreme being and then all toy purchases come to a screeching halt.

I remember some of the old key disks and such. Those sure weren't the good old days...........................

BTW, I agree with most of your other posts here, this one just really stood out to me.
in no situation that I can think of. Too cheap, too easy, too good.
It's the best possible safety net. Even a simple mirroring (free,
in XP) can cause a failed drive to be a non-event.
I like non-events ... especially when it's my stuff.
Perhaps you'd rather have an 'event'? ;-}
I also advocate (as with the RAID, for the pro) a minimal
installation of software on your dedicated imaging machine. Just
your raw/image processing software - nothing else. No MS Office, no
email ... and no games. There are $499 computers at Sam's that you
can play with - leave that work computer alone.
If I were PhaseOne I would not publicly acknowledge that they will
'reset' your software ... somebody will take advantage of that,
period. (I've had law offices ask me to install a single copy of MS
Office network wide ... thank goodness for the MS 'activation'
thing! BTW, it will work more than once without calling them ...
either two or three times, depending on product.) BTW, for those
complaining about the 'high' price for what is essentially three
copies of the software ... what does MS Office cost, per seat? A
lot.
You should get the best tool for the job ... if it's PhaseOne, then
deal with the 'three installs only' issue when you have to cross
that bridge. Then you'll call them, and they will help you, as
they've helped others.
I'm feeling old ... I remember single installation software, with a
'removal' disk - which renewed the key ( Not any good with a drive
failure!), or a 'key disk', that had to be in the computer when the
software was being used.

KP

--
29 lbs. of Canon stuff in a backpack that I carry everywhere. A
closet full of things that are banned in Britain. A minivan and a
Fender Stratocaster. A three bedroom ranch with three owls on an
acre. An aversion to rumours. Also, absolutely no Canon 1200mm
f/5.6. Yet.
 
but they have lost a lot of potential sales here (including mine) due to this policy.
Considering the cost of their product, they really need to address
this.

Silence is going to cost them sales...........................

BTW, making decisions to buy with this ambiguity present solely
based on your "bet" would be a risky decision at best...............
... I'll bet that they would help you, if you have a legitimate
problem. They have a VERY good reputation, which some here are
trashing for no apparent reason.
KP
--
29 lbs. of Canon stuff in a backpack that I carry everywhere. A
closet full of things that are banned in Britain. A minivan and a
Fender Stratocaster. A three bedroom ranch with three owls on an
acre. An aversion to rumours. Also, absolutely no Canon 1200mm
f/5.6. Yet.
 
Paul, I believe they will change it soon.
And btw, what was their response when you contacted them?

ws
Capture One indeed has a 3 install maximum and contacting Phase One
does NOT help. Their policy is 3 installs period !!!!
This is in my opinion a outrage and almost reaches the point of
defrauding people who purchase a licence.
You can install the software on 3 machines ...woopee ....but after
that you cannot reinstall it in the case of a reformat or upgrade
.... I've been in discussions with Phase One's office here and they
do not seem to even think this is a issue.
--
WSLam
 
I have corresponded with them and it was positive.

This doesn't mean it's easy, because they are protecting their intellectual property.

But it is not in their interest to pi$$ everyone off by not allowing people who are genuinely upgrading etc. etc. to relicence relatively regularly.

This is one of the tougher nuts for pirates to crack because it uses an algorythm generated based on the machine, OS, hardware etc and this is not transportable. Clever but restrictive.

Those that could use it and don't buy it will be msiing out on an excellent program. Perhaps the Adobe one might be better, who knows???

Live in the moment!!!!

--

------------------------------
Live life, it's the only one you've got . . . . .
 
Capture One indeed has a 3 install maximum and contacting Phase One
does NOT help. Their policy is 3 installs period !!!!
This is in my opinion a outrage and almost reaches the point of
defrauding people who purchase a licence.
You can install the software on 3 machines ...woopee ....but after
that you cannot reinstall it in the case of a reformat or upgrade
.... I've been in discussions with Phase One's office here and they
do not seem to even think this is a issue.
How does it count the number of installations?
Do you need to contact Phase One to get a key or such?
Or is it using a floppy (I quess no, not anymore today)?
Vesa
 

Keyboard shortcuts

Back
Top