Capture One- Geoff Ross was RIGHT !

[Paul Pope]

Capture One indeed has a 3 install maximum and contacting Phase One does NOT help. Their policy is 3 installs period !!!!

This is in my opinion a outrage and almost reaches the point of defrauding people who purchase a licence.

You can install the software on 3 machines ...woopee ....but after that you cannot reinstall it in the case of a reformat or upgrade .... I've been in discussions with Phase One's office here and they do not seem to even think this is a issue.

 

[DavidP #28649]

That really IS an outrage.

So if you upgrade your computer every 2 years, the software is only really good for 6 years to you?

Capture One indeed has a 3 install maximum and contacting Phase One
does NOT help. Their policy is 3 installs period !!!!
This is in my opinion a outrage and almost reaches the point of
defrauding people who purchase a licence.
You can install the software on 3 machines ...woopee ....but after
that you cannot reinstall it in the case of a reformat or upgrade
.... I've been in discussions with Phase One's office here and they
do not seem to even think this is a issue.

--
The Unofficial Photographer of The Wilkinsons
http://thewilkinsons.crosswinds.net
Photography -- just another word for compromise

 

[Greg M]

but there is no way. Now if someone hacks it then I'll purchase a legal copy and use the hack. I don't mind paying ONCE for software. I change machines at least every six months (my other hobby) and I agree that this policy is worse then Microsoft.

Phil, why don't you yank there adds!!!!! This is a shameless company. They are no better then the bait and switch companies.

 

[Tommy Williams]

That really IS an outrage.

So if you upgrade your computer every 2 years, the software is only
really good for 6 years to you?

That assumes that you'll never have a hard drive failure or that you'll never wipe your machine and reinstall the OS and applications from scratch.

I wipe my machine and reinstall the OS and all apps every 6 months or so. It restores a snap to my machines that I just can't get with disk defrags, cleaning out all the various temp files, etc.

I've also had hard drives go bad on me. So, to my mind, only 3 installations is very limiting.

-- Tommy

 

[DavidP #28649]

If this truly is their policy (maybe just an Australian thing?), then it's crazy.

Even the "big bad evil Microsoft" will let you reinstall XP if you call them about it.

but there is no way. Now if someone hacks it then I'll purchase a
legal copy and use the hack. I don't mind paying ONCE for
software. I change machines at least every six months (my other
hobby) and I agree that this policy is worse then Microsoft.

Phil, why don't you yank there adds!!!!! This is a shameless
company. They are no better then the bait and switch companies.

--
The Unofficial Photographer of The Wilkinsons
http://thewilkinsons.crosswinds.net
Photography -- just another word for compromise

 

[SCsnapper]

Thats the stupidest thing I ever heard of. Somehow this has to change. How to make it happen!?

Such a rediculous price to start with, and now this. Stupid. Stupid.

 

[david hickey]

I'm a computer consultant and I think that a 3 install policy is STUPID!

Clean formats and OS installs are the best way to keep your computer running well. New, bigger, faster hard drives are always coming out with different transfer rates etc...

To tell customers they can't update thier computers as often as they like is bad policy! I would never buy a product from a company that had this policy and would steer my clients far from them. This isn't about piracy! This is about providing a product that actually works for people. 3 installs is not enough! A dongle approach would be better!

--
Equipment List;

Milk Dud Box With Pinhole
Duct Tape
Hammer
Screwdriver
Homemade Coke Bottle Lens
56 Megapixal Sensor Stuck to back of box with old Milk Dud
Egg Timer

 

[Ken Phillips]

... three machines would mean buying three copies of the software!

But really, guys ... especially the self-professed geeks: it ain't no big deal to 'move' the software from disk to disk. (I have to do this from time to time.) There are a couple of neat ways to do this.

And if you worry about disk failure, for $100 you could mirror your software disk. (You are keeping your software and data separate, aren't you? That way you can replace the data disks with faster units by doing a simple copy.)
KP

Capture One indeed has a 3 install maximum and contacting Phase One
does NOT help. Their policy is 3 installs period !!!!
This is in my opinion a outrage and almost reaches the point of
defrauding people who purchase a licence.
You can install the software on 3 machines ...woopee ....but after
that you cannot reinstall it in the case of a reformat or upgrade
.... I've been in discussions with Phase One's office here and they
do not seem to even think this is a issue.

--

29 lbs. of Canon stuff in a backpack that I carry everywhere. A closet full of things that are banned in Britain. A minivan and a Fender Stratocaster. A three bedroom ranch with three owls on an acre. An aversion to rumours. Also, absolutely no Canon 1200mm f/5.6. Yet.

 

[Scott Olds]

Good deployment practices never require you to have to use "neat" ways to do a reinstall. Their policy is totally unacceptable.

BYW, I am a professional geek and I don't agree with your attitude on this.

Capture One indeed has a 3 install maximum and contacting Phase One
does NOT help. Their policy is 3 installs period !!!!
This is in my opinion a outrage and almost reaches the point of
defrauding people who purchase a licence.
You can install the software on 3 machines ...woopee ....but after
that you cannot reinstall it in the case of a reformat or upgrade
.... I've been in discussions with Phase One's office here and they
do not seem to even think this is a issue.

--
29 lbs. of Canon stuff in a backpack that I carry everywhere. A
closet full of things that are banned in Britain. A minivan and a
Fender Stratocaster. A three bedroom ranch with three owls on an
acre. An aversion to rumours. Also, absolutely no Canon 1200mm
f/5.6. Yet.

 

[Rylee Isitt]

That's terrible. If this is true, you can forget seeing it used professionaly. At the Art Institute in Vancouver (CDIS), we've learned to reformat and rebuild our computers at least once every six weeks to keep them in top shape. This is what many professional places with decent tech people would do. If that means buying a new license every 18 weeks, then that makes this software a terrible choice. If there's no competition out there, it's hopefully on its way.

Am I right in thinking this is just professional raw conversion software with some addition features for shooting tethered to a computer? If this company is operating this way, their product isn't worth it to me. I guess they're target market are multi-million dollar studios that can afford to purchase new licenses every 18 weeks. Bleed every penny they can from them, I guess.

Capture One indeed has a 3 install maximum and contacting Phase One
does NOT help. Their policy is 3 installs period !!!!
This is in my opinion a outrage and almost reaches the point of
defrauding people who purchase a licence.
You can install the software on 3 machines ...woopee ....but after
that you cannot reinstall it in the case of a reformat or upgrade
.... I've been in discussions with Phase One's office here and they
do not seem to even think this is a issue.

 

[Rob Martin]

Phase One is a very professional company.

When approached for an additional licence with an explanation they will assist. They 100% understand what they are doing as they don't want a proliferation of pirated copies of their handywork spread about. I live in Asia and I can imagine it'd be on the shelves already if it was easy to licence.

Good on them, I personally like their approach.

I have corresponded with them and I am satisfied with the answer they gave me. (I was also concerned, but when the htreads started I had already paid and it was shipping)

And I love the software.

--

------------------------------
Live life, it's the only one you've got . . . . .

 

[DavidP #28649]

What the heck are you doing to your machines that require a complete reinstall of the OS/programs every six weeks? That seems highly excessive.

That's terrible. If this is true, you can forget seeing it used
professionaly. At the Art Institute in Vancouver (CDIS), we've
learned to reformat and rebuild our computers at least once every
six weeks to keep them in top shape. This is what many professional
places with decent tech people would do.

--
The Unofficial Photographer of The Wilkinsons
http://thewilkinsons.crosswinds.net
Photography -- just another word for compromise

 

[Jonathan Lefcourt]

I too, am a IP professional, and I am shocked and disappointed by this policy and their lack of concern. With my new 1d coming next week, I was seriously considering purchasing it. Not now. I upgrade my computer twice a year (one of the job perks) and would hate to think that I just couldn't take out the cd rom and reinstall (the forth time). I cannot be bothered messing around with some dopey program that might move the programs from one disk to the other. Microsoft will figure out a way to prevent you from doing this. Remember the old days of dos and win3.1, very easy to move programs around. Not any more. You need to spend more money to buy a utility that might or might not work.

Good by Capture One.

JL

Capture One indeed has a 3 install maximum and contacting Phase One
does NOT help. Their policy is 3 installs period !!!!
This is in my opinion a outrage and almost reaches the point of
defrauding people who purchase a licence.
You can install the software on 3 machines ...woopee ....but after
that you cannot reinstall it in the case of a reformat or upgrade
.... I've been in discussions with Phase One's office here and they
do not seem to even think this is a issue.

--
Jonathan Lefcourt

 

[DavidP #28649]

The way around this (maybe) would be to do a minimal install of an OS, with CaptureOne, then use Ghost or DriveImage to make an image of it, for re-installation later (if needed for whatever reason).

I'm not 100% sure this would get around the licensing problems, though.

Good deployment practices never require you to have to use "neat"
ways to do a reinstall. Their policy is totally unacceptable.

BYW, I am a professional geek and I don't agree with your attitude
on this.

--
The Unofficial Photographer of The Wilkinsons
http://thewilkinsons.crosswinds.net
Photography -- just another word for compromise

 

[Kris K]

I'm interested. With this cost and this ridiculous install policy, who now will buy this software? A survey of interest would be nice. Perhaps at the conclusion of the survey, we can e-mail the thread's link to PhaseOne and let them see the interest they have generated.

For me, despite being more than willing to (sometimes) waste money on my hobby, I won't blow $500 with such an absurd policy.

Kris K

 

[Rylee Isitt]

Make sure they understand exactly what you're trying to communicate to them. Maybe some nut answered the phone who doesn't understand english, and thinks you mean installing it on more than three machines or something.

If they really say three installs, counting reformats to a single machine, then make sure they understand you are unhappy about that. Hopefully this topic is popular enough that it spreads to other photo sites and gets out in the open.

Capture One indeed has a 3 install maximum and contacting Phase One
does NOT help. Their policy is 3 installs period !!!!
This is in my opinion a outrage and almost reaches the point of
defrauding people who purchase a licence.
You can install the software on 3 machines ...woopee ....but after
that you cannot reinstall it in the case of a reformat or upgrade
.... I've been in discussions with Phase One's office here and they
do not seem to even think this is a issue.

 

[Rylee Isitt]

It's a school, so students wreak havok on the machines. Temporary files build up, your resgistry grows in size, etc. The longer the machine stays without being rebuilt, the more junk builds up in obscure directories and the more problems start to emerge. Every six weeks ensures that your machines run cleanly, and is also good for avoiding widespread virus infection.

They say for the typical home user, who goes ahead and runs those attachments they get from god knows who, it's even more important.

If you don't do that kind of thing, though, and you're machine isn't being used publicly, then it's overkill. But keep an HD image of your OS and programs so if you do crash, you can re-install in a few minutes, and keep your data on another drive unless you want to create new images every day!

That's terrible. If this is true, you can forget seeing it used
professionaly. At the Art Institute in Vancouver (CDIS), we've
learned to reformat and rebuild our computers at least once every
six weeks to keep them in top shape. This is what many professional
places with decent tech people would do.

--
The Unofficial Photographer of The Wilkinsons
http://thewilkinsons.crosswinds.net
Photography -- just another word for compromise

 

[Ken Phillips]

... have you?

That's the sole reason for doing this. Read some of the threads on what people suggest doing when someone 'borrows' one of their photos for a website.
People steal software, including people on these forums.

Install the software on a stable computer, BACK IT UP, and use a RAID system ... and what do you have to worry about? You know the answer: nothing at all. If you are a pro, you'd better be doing this.
KP

BYW, I am a professional geek and I don't agree with your attitude
on this.

Capture One indeed has a 3 install maximum and contacting Phase One
does NOT help. Their policy is 3 installs period !!!!
This is in my opinion a outrage and almost reaches the point of
defrauding people who purchase a licence.
You can install the software on 3 machines ...woopee ....but after
that you cannot reinstall it in the case of a reformat or upgrade
.... I've been in discussions with Phase One's office here and they
do not seem to even think this is a issue.

--
29 lbs. of Canon stuff in a backpack that I carry everywhere. A
closet full of things that are banned in Britain. A minivan and a
Fender Stratocaster. A three bedroom ranch with three owls on an
acre. An aversion to rumours. Also, absolutely no Canon 1200mm
f/5.6. Yet.

--

29 lbs. of Canon stuff in a backpack that I carry everywhere. A closet full of things that are banned in Britain. A minivan and a Fender Stratocaster. A three bedroom ranch with three owls on an acre. An aversion to rumours. Also, absolutely no Canon 1200mm f/5.6. Yet.

 

[Ken Phillips]

... I'll bet that they would help you, if you have a legitimate problem. They have a VERY good reputation, which some here are trashing for no apparent reason.
KP

 

[John Mason]

He called them and explained his problem and they reset his counter. If they "promise" to help if that happens, then there isn't a problem. The problem seems to be they don't have to help and could leave one in the lurch. Or they could go under and no help or reset of the count would be possible.

Capture One indeed has a 3 install maximum and contacting Phase One
does NOT help. Their policy is 3 installs period !!!!
This is in my opinion a outrage and almost reaches the point of
defrauding people who purchase a licence.
You can install the software on 3 machines ...woopee ....but after
that you cannot reinstall it in the case of a reformat or upgrade
.... I've been in discussions with Phase One's office here and they
do not seem to even think this is a issue.

--
John Mason - Lafayette, IN