Adobe backs down

Perhaps it was Scott Kelby's open letter to Adobe in his blog or, perhaps, Adobe found itself overrun with bad karma following its recent decision to allow upgrade pricing only from the current version to the next. Whatever the reason, Adobe has backed off of its original draconian approach:

http://www.adobe.com/products/creativesuite/faq/upgrade-policy.html

Libby
but in the future it will still be a very rough you must upgrade every singe cycle and they announce this after they probably already got many to rush itno CS5 instant upgrade so now that they hooked all the early people with the scare they are going to let the stragglers on board to.

I'm sure they are taking in more money, for now, by doing all of this but once they get to CS7 and 8 I wonder if they won't have sunken themselves when the reality hits people how hard it will be to dump out $$$$$ every single release, for those who only use one program, say Photoshop, and nothing else it might not be quite as bad but for the rest, perhaps too brutal to continue on.

And they still refuse to let people trade out of suites into a single program. What sort of company wants their customers to be unhappy? Not allowing whilly nilly upgrades of this or that out of a suite is one thing but forcing someone lured into a suite, who doesn't need a suite, to have to stick with it is absurd and very poor customer service. It doesn't exactly build loyality or breed good will toward the company.
 
Photoshop is probably the second most pirated software in the world, slightly behind windows.

Adobe's policies seem to indicate that they are quite happy to keep it there.
 
And they still refuse to let people trade out of suites into a single program. What sort of company wants their customers to be unhappy? Not allowing whilly nilly upgrades of this or that out of a suite is one thing but forcing someone lured into a suite, who doesn't need a suite, to have to stick with it is absurd and very poor customer service. It doesn't exactly build loyality or breed good will toward the company.
We've been through this already have we not?

Nobody was 'lured' - some people don't look carefully enough when making purchases.

Anthony.
 
True, there was another discission some time ago of somebody who purchased photoshop creative suite, decided he didn't need it and tried to upgrade from creative suite to the stand alone photoshop. He also was surprised this was not allowed. Some people...

But it is a good thing they backed down from their initial plans.
And they still refuse to let people trade out of suites into a single program. What sort of company wants their customers to be unhappy? Not allowing whilly nilly upgrades of this or that out of a suite is one thing but forcing someone lured into a suite, who doesn't need a suite, to have to stick with it is absurd and very poor customer service. It doesn't exactly build loyality or breed good will toward the company.
We've been through this already have we not?

Nobody was 'lured' - some people don't look carefully enough when making purchases.

Anthony.
 
Well, heck. I had CS4 and was going to wait to upgrade when CS6 came out. But Adobe's change in policy resulted in my getting CS5 in December. I wonder if they are going to provide any concessions on pricing for CS6 to those of us who upgraded after their policy change.

I think they probably will not. Sux.
 
Perhaps it was Scott Kelby's open letter to Adobe in his blog or, perhaps, Adobe found itself overrun with bad karma following its recent decision to allow upgrade pricing only from the current version to the next. Whatever the reason, Adobe has backed off of its original draconian approach:

http://www.adobe.com/products/creativesuite/faq/upgrade-policy.html
From my read, I'd say they took a mile and gave back an inch.

We CS5 owners still have to purchase CS6 to get upgrade pricing, wheras before the recent policy change we retained upgrade pricing through CS8.

There is some relief for CS3 and CS4 owners who have till the end of this year to buy CS6 at discount, and don't have to first purchase CS5 . But, don't forget that under the policy in effect when they made their purchases, the CS3 buyers believed they would have up till the CS7 launch, and CS4 owners up till CS8 launch to purchase at discounted upgrade prices.

Total rip off. Adobe did not live up to the bargain they promised. None of us got what we payed for.

-
JerryG

My galleries at:
http://www.pbase.com/jerryg1
 
We actually got what we paid for, the creative suite or photoshop stand alone. What sucks is the new company policies. Software is still great.
Perhaps it was Scott Kelby's open letter to Adobe in his blog or, perhaps, Adobe found itself overrun with bad karma following its recent decision to allow upgrade pricing only from the current version to the next. Whatever the reason, Adobe has backed off of its original draconian approach:

http://www.adobe.com/products/creativesuite/faq/upgrade-policy.html
From my read, I'd say they took a mile and gave back an inch.

We CS5 owners still have to purchase CS6 to get upgrade pricing, wheras before the recent policy change we retained upgrade pricing through CS8.

There is some relief for CS3 and CS4 owners who have till the end of this year to buy CS6 at discount, and don't have to first purchase CS5 . But, don't forget that under the policy in effect when they made their purchases, the CS3 buyers believed they would have up till the CS7 launch, and CS4 owners up till CS8 launch to purchase at discounted upgrade prices.

Total rip off. Adobe did not live up to the bargain they promised. None of us got what we payed for.

-
JerryG

My galleries at:
http://www.pbase.com/jerryg1
 
And they still refuse to let people trade out of suites into a single program. What sort of company wants their customers to be unhappy? Not allowing whilly nilly upgrades of this or that out of a suite is one thing but forcing someone lured into a suite, who doesn't need a suite, to have to stick with it is absurd and very poor customer service. It doesn't exactly build loyality or breed good will toward the company.
We've been through this already have we not?

Nobody was 'lured' - some people don't look carefully enough when making purchases.

Anthony.
Well it's not exactly they had any warnings on the poster suggesting everyone just get a CS did they? AND what good company wants to lock someone into something they don't want for no reason?

You obviously believe that the customer is always wrong and if they make a mistake or get tricker or whatever then let us laugh and stick it to them.

wow

A well run company tries to do what they can, within reason of course, to insure their customers are happy and have what they want.

I should also note that they would have already had a $199 upgrade me from and so far they have $0 and I guess that is how it will stay.
 
And they still refuse to let people trade out of suites into a single program. What sort of company wants their customers to be unhappy? Not allowing whilly nilly upgrades of this or that out of a suite is one thing but forcing someone lured into a suite, who doesn't need a suite, to have to stick with it is absurd and very poor customer service. It doesn't exactly build loyality or breed good will toward the company.
We've been through this already have we not?

Nobody was 'lured' - some people don't look carefully enough when making purchases.

Anthony.
The goal should not be to be nah-nah-nah you didn't look over our website in detail and do a ton of research hah-hah we have you now (not that they do since they have gotten $0 from since) what kind of service is that? It's petty and appaling.

I'm not asking to retain rights to use all the different elements or to be able to upgrade this part of now and that part then. I'm asking to trade A,B,C,D,E in and get back only C and C only no extras no refunds for differences, just C!

Oh and get this, virtually none of the Adobe reps I've talked to online have thought that there was anything at all unreasonable about it. All they say is we really understand and we agree it makes no sense and isn't fair and we ask management to change but nothing can be done for now, maybe in the future, sorry.
 
Like I said in an earlier post, I fully expected Adobe to rethink a really dumb decision! Glad they did! There was just too much heat!!!!
It's been a good year for Internet-driven activism. Netflix backed down, GoDaddy backed down on SOPA, Verizon backed down on billing you to pay your bill, Bank of America backed down on the $5 debit card free, and now Adobe backs down.

(Which also sort of shows that the Occupy movement, for all its good intentions, had a physical-not-virtual strategy that is obsolete by 50 years.)

Before we celebrate too much, though, we should see what this "special upgrade offer" is. Will it be a deal comparable to the CS5 upgrade deal, or is it somewhere between the CS5 upgrade deal and full price?
 
We actually got what we paid for, the creative suite or photoshop stand alone. What sucks is the new company policies. Software is still great.
...
Of course. We are not discussing the software here, just the new upgrade policy. Corporate reputation, warranties and policies are part of the value in a product, part of what you pay for when you make a purchase.

Policies are subject to change, but it's usual (in the US) for upgrade policies in effect at the time of purchase to prevail. Normally, when policies change, purchases from the date of change forward fall under the new policy. In other words, since the "three versions back" policy was in effect when I bought CS5, I expected to be able to next upgrade to CS8 at the upgrade price. Now Adobe is saying they will not honor that promise, one that influenced my purchase decision.

If I bought PS today, I would expect expect the now-current policies to be honored.

By making their new policy effective across the board by the end of 2012, Adobe has effectively broken their promise to purchasers of CS 3, 4, and 5. I don't know if it is illegal, but it certainly is deceptive.

Part of my purchase decision was based on the knowledge that I could upgrade at an upgrade price any time up to three versions ahead. That was the deal when I purchased my CS5. Now they've reneged, sayin that if I don't upgrade to the very next version, I will have to pay full price.

--
JerryG

My galleries at:
http://www.pbase.com/jerryg1
 
Just reading through this thread. Not much different then the original policy imo. Again, it looks like CS5 is my last upgrade. Nothing's changed. I'm a GIMPer anyway, and keep CS5 for RAW file processing (recent rainbow picture for instance) and also for a few of the additional cool features that I have some occasion of using (Pixel Bender; I know that I still have the option of Pixel Bender Toolkit, but rather use it in PS). Still, if Folks are honest with themselves, CS2 is pretty much all most need; maybe CS4 (or is it CS3) for Content Aware stuff. Not sure really what additional innovations will come with CS6, but I doubt it will justify an upgrade unless the price is a bargain (i.e., less then $100; fat chance that will happen). :)

--



Psalm 109:8
http://www.biblegateway.com/passage/?search=Psalm%20109:8&version=KJV
 
Just reading through this thread. Not much different then the original policy imo.
Correcto!
... Nothing's changed. ... Still, if Folks are honest with themselves, CS2 is pretty much all most need; maybe CS4 (or is it CS3) for Content Aware stuff.
Not so right here. Content Aware Fill came with CS5.
Not sure really what additional innovations will come with CS6, but I doubt it will justify an upgrade unless the price is a bargain ...
Totally agree! And that is why most users less than full-time pro upgrade only every two or three versions. Adobe has figured that out, has no confidence that they can come up with new killer features for every version, (Hey, PS is a mature product) and found another way to encourage upgrades with every version.

My prediction is that most will knuckle under. The reasoning will be something like: I can spend $200 every two years on upgrades, or $600 every 6 years ...
--
JerryG

My galleries at:
http://www.pbase.com/jerryg1
 
Perhaps it was Scott Kelby's open letter to Adobe in his blog or, perhaps, Adobe found itself overrun with bad karma following its recent decision to allow upgrade pricing only from the current version to the next. Whatever the reason, Adobe has backed off of its original draconian approach:

http://www.adobe.com/products/creativesuite/faq/upgrade-policy.html

Libby
Just My Opinion:

Did they really? It appears there is something missing (or that I didn't see) at the link provided. What are the conditions ($$$ Prices for upgrades). Also, is Adobe pushing users with the "single" Photoshop Applications (NOT the Suites) to get the the Suite(s) they mention at the link.

I believe it may be too early to make such a Declaration since there seems (to me) to be some very important unknowns.
--
Vernon...
 
As I read it, PS CS4 and PS CS5 can upgrade at the regular upgrade price. The original proclamation was PS CS5 only. That means they added PS CS4 - or another 2 years. Originally it would have included PS CS3. It's a compromise.

Some would have wished for more. As I upgrade every version anyway it simply does not effect me.
--
Steve Bingham
http://www.dustylens.com
http://www.ghost-town-photography.com
 
Don't shoot the messenger!!! :)

But I do spend a lot of time studying the financial news, and know more about valuation methodologies and other worthless drivel than I like to think about in my time off.

These changes aren't about "you" as in the hobbyist photographer, Adobe created Lightroom and Elements for you.

1) this is about pros in many categories (not just photography) and that is why Adobe went to Creative Suites. Full Photoshop's greatest importance is to pros within the overall creative world, including illustration, web design, publishing, video and so forth. This concentration drives all corporate decisions, and I suspect Scott Kelby was a minor factor at best, as photographers are only one part of the picture.

2) Wall Street is semi-retarded, and Adobe did this primarily to please Wall Street. That is many analysts aren't all that bright, they want a nice smooth upward stream of corporate earnings, and if they don't get what conveniently fits their models, they penalize the stock instead of revising the model.

Adobe had a huge surge in revenues every two years when the new suites came out, and then sales would be lower for the next two years. Earnings are not actually as important as earnings growth rates, and because Adobe was "disappointing" the (simplistic) valuation models 7 quarters out of 8, they were getting penalized.

So Adobe's solution is to try their best to drive corporate and pro clients to subscriptions with level revenues every month, in lieu of "perpetual license" customers, the way their past business model worked.

They are not ready to do an all or nothing, and kill the cash cow just yet. But, they really, really want everybody paying on a monthly basis. So the monthly subscription deal gets all the great incentives, and those who only want to pay a small amount of cash to upgrade every six years get the back of hand.

Hey, I don't like it, and I particularly dislike the half-brained investment analytics that drive this. But if you want to know why - this is why... :(
 

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