Time for some humble pie

Angry-pixel · Feb 4, 2011

The following is a mail just received from Nikon....

+++++++++++++++++++++

Dear

Thank you for your reply,

our service department has advised me that your camera and lens have been examined and the issue resolved and will be send back to you either today or Monday, so you should have your equipment back by the middle of next week.

+++++++++++++++++++++

The operative words in that short mail are ISSUE and RESOLVED. So there clearly WAS an ISSUE that has now been RESOLVED. I'll expand on that when I get the run-down from them on the return of my kit. In the mean-time, will those who claimed that my kit was in perfect working order and that it was a user problem, i.e. that I was a crap photographer, please leave your humble apologies below? That's if you've got it in you. Thanks.

Patco · Feb 4, 2011

Angry-pixel said:
In the mean-time, will those who claimed that my kit was in perfect working order and that it was a user problem, i.e. that I was a crap photographer, please leave your humble apologies below? That's if you've got it in you. Thanks.

Apologies from the Nikon-can-do-no-wrong-so-it-must-be-you pompous fanboys?
You are dreaming, I believe.
Hope your repaired/adjusted camera will be what it was meant to be!

--
Patco
A photograph is more than a bunch of pixels

Angry-pixel · Feb 4, 2011

Patco said:
Angry-pixel said:

In the mean-time, will those who claimed that my kit was in perfect working order and that it was a user problem, i.e. that I was a crap photographer, please leave your humble apologies below? That's if you've got it in you. Thanks.

Click to expand...

Apologies from the Nikon-can-do-no-wrong-so-it-must-be-you pompous fanboys?
You are dreaming, I believe.

LOL, I can live in hope. Humility is a strength, not a weakness.

Member said:
Hope your repaired/adjusted camera will be what it was meant to be!

Thanks Patco ~ me too.

Lifer · Feb 4, 2011

You know, if you go out of your way to stick in someone's face that you were right and they were wrong, that doesn't say much for you character either. There are more subtle ways of doing it.

--
Richard R. Price

TOR8472 · Feb 4, 2011

First, please check my posting history and note that I am not one of the D7000 fanboys that claim that all or even most problems are user errors.

I'll be following this thread as I really hope to find that when you get your camera back, that all your issues are resolved and you are "Happy Pixel" again.

That said, I would have waited and found out more details before before making your post. Do you really think that Nikon would reply "Dear Sir, we have inspected your camera and found it in perfect working order and are hereby returning it to you un-adjusted"? This email proves nothing yet in my opinion. Of course they are going to claim they did something.

I do sincerely hope that when you get it back it performs as it should though, and I will be interested to hear the details of what they did when you find out. Good luck!

RomanJohnston · Feb 4, 2011

because I never told you that you didn't have an issue.

I have never said that to ANYONE.

I am just a proponent of not going overboard with hype that ALL the D7000s are horrible and to stay away from them which is the air of the forum and enough so that there are lots of posts of apprehensive potential buyers.

But...if you find proof that contradicts what I said and you feel I directed those exact words at you....then I apologize even before I see the proof as that wasn't my intent.

Guess that just turned into a HELL YES.

Roman

--

“There is only you and your camera. The limitations in your photography are in yourself, for what we see is what we are.”
~ Ernst Haas

We are officially live!!!!
http://www.commercialfineart.com/
Old Web Site
http://www.pbase.com/romansphotos/

Angry-pixel · Feb 4, 2011

TOR8472 said:
First, please check my posting history and note that I am not one of the D7000 fanboys that claim that all or even most problems are user errors.

I'll be following this thread as I really hope to find that when you get your camera back, that all your issues are resolved and you are "Happy Pixel" again.

That said, I would have waited and found out more details before before making your post. Do you really think that Nikon would reply "Dear Sir, we have inspected your camera and found it in perfect working order and are hereby returning it to you un-adjusted"? This email proves nothing yet in my opinion. Of course they are going to claim they did something

I did consider waiting, but it was too tempting.

TOR8472 said:
I do sincerely hope that when you get it back it performs as it should though, and I will be interested to hear the details of what they did when you find out. Good luck!

Thanks.

Angry-pixel · Feb 4, 2011

RomanJohnston said:
because I never told you that you didn't have an issue.

I have never said that to ANYONE.

I know you haven't Roman. I wasn't in any way referring to you, in fact you are someone who I have more respect for than most on here. Your view is always well balanced and I've learned a great deal from your writings even on the occasions when I haven't replied.

RomanJohnston said:
I am just a proponent of not going overboard with hype that ALL the D7000s are horrible and to stay away from them which is the air of the forum and enough so that there are lots of posts of apprehensive potential buyers.

I've used words like, "An otherwise awesome camera" so I don't fall into that camp. I can see the great potential of the D7000 by looking at the shots offered by those who obviously have a good copy, but whilever I was stuck with a poor copy, that's all it was ~ potential ~ and that was frustrating. And when I was wrong about the ISO/flash "problem", I was the first to say so. I even started the thread, "Just in case you're interested" so that others who thought there was a fault it that department could see the reply I got from Nikon on the issue, which turned out not to be an issue.

RomanJohnston said:
But...if you find proof that contradicts what I said and you feel I directed those exact words at you....then I apologize even before I see the proof as that wasn't my intent.

You have nothing to apologise for Roman, so the above shows that you have humility AND SOME, in fact you just busted by humility meter

Dave George · Feb 4, 2011

Angry-pixel said:
The following is a mail just received from Nikon....

+++++++++++++++++++++

Dear

Thank you for your reply,

our service department has advised me that your camera and lens have been examined and the issue resolved and will be send back to you either today or Monday, so you should have your equipment back by the middle of next week.

+++++++++++++++++++++

The operative words in that short mail are ISSUE and RESOLVED. So there clearly WAS an ISSUE that has now been RESOLVED. I'll expand on that when I get the run-down from them on the return of my kit. In the mean-time, will those who claimed that my kit was in perfect working order and that it was a user problem, i.e. that I was a crap photographer, please leave your humble apologies below? That's if you've got it in you. Thanks.

There will always be people with opinions of their own on the matter, even you with your Nikon repair sheet which will more than likely state "adjusted and cleaned" will never know exactly what they did if anything.

But why make such a big song and dance about it on here? Stating to people that you don't care what they think is making you look like such a muppet, as if you didn't care then why on earth post about it in the first place. It's not as if it isn't already common knowledge that some DLSR's have to go back for adjustment.

Angry-pixel · Feb 4, 2011

TOR8472 said:
First, please check my posting history and note that I am not one of the D7000 fanboys that claim that all or even most problems are user errors.

I'll be following this thread as I really hope to find that when you get your camera back, that all your issues are resolved and you are "Happy Pixel" again.

That said, I would have waited and found out more details before before making your post. Do you really think that Nikon would reply "Dear Sir, we have inspected your camera and found it in perfect working order and are hereby returning it to you un-adjusted"? This email proves nothing yet in my opinion. Of course they are going to claim they did something.

Do you realise that if you send a camera to Nikon for repair and they find nothing at all wrong with it, they bill you for that, i.e. they invoice you and return the camera when the charge is paid? My authorised dealer told me that. Pity they weren't very helpful when I was having problems.

TOR8472 said:
I do sincerely hope that when you get it back it performs as it should though, and I will be interested to hear the details of what they did when you find out. Good luck!

Dean70810 · Feb 4, 2011

If you have lenses that focus very well and others that need fine tuning, would Nikon make adjustments to the lenses that needed adjustment, or to lenses and body?

My 18-105mm has a bit of back focus, but my 70-300 vr and 50mm f/1.8 are great.

I would hate to have focus fixed for a single lens and have something messed up for the others. Or is this a case where in camera fine tuning would be considered acceptable if the adjustment is minimal.

binary_eye · Feb 4, 2011

Angry-pixel said:
The operative words in that short mail are ISSUE and RESOLVED. So there clearly WAS an ISSUE that has now been RESOLVED.

I must have missed out on whatever problems you were having, so no crow for me.

I just want to point out that use of the word "issue" doesn't necessarily mean there was a problem; it's just a way of referring to the situation. And "resolved" is just as likely to mean there was no problem as it is to mean there was a problem.

That said, I hope whatever problems you were having aren't present when you get the camera back.

JATO · Feb 4, 2011

Let me just humbly apologize now in case I made any comment about you or anyone else being a crap photographer. I know crap photographer, your no crap photographer. I'm a card carrying member of that club and a proud one at that.

Angry-pixel · Feb 4, 2011

Dave George said:
Angry-pixel said:

The following is a mail just received from Nikon....

+++++++++++++++++++++

Dear

Thank you for your reply,

our service department has advised me that your camera and lens have been examined and the issue resolved and will be send back to you either today or Monday, so you should have your equipment back by the middle of next week.

+++++++++++++++++++++

The operative words in that short mail are ISSUE and RESOLVED. So there clearly WAS an ISSUE that has now been RESOLVED. I'll expand on that when I get the run-down from them on the return of my kit. In the mean-time, will those who claimed that my kit was in perfect working order and that it was a user problem, i.e. that I was a crap photographer, please leave your humble apologies below? That's if you've got it in you. Thanks.

Click to expand...

There will always be people with opinions of their own on the matter, even you with your Nikon repair sheet which will more than likely state "adjusted and cleaned" will never know exactly what they did if anything.

If there was nothing wrong with the camera, they'd charge me, not pretend they did something when they didn't to avoid charging me. They ACKNOWLEDGED that I had a stuck/hot pixel (after the firmware upgrade) and a back-focusing issue after I sent them the images they requested.

Dave George said:
But why make such a big song and dance about it on here? Stating to people that you don't care what they think is making you look like such a muppet

LOL, I've been getting it in the neck for weeks due to me saying, quite rightly, that there was something wrong with my camera. They put it all down to my inabilty to take pictures with absolutely NO evidence to back that up, but I'm a muppet for giving a a response? What does that make them then? What are you going to call them? Are you ONE of them? Is this guff a smoke screen designed to avoid an apology?

Dave George said:
as if you didn't care then why on earth post about it in the first place.

Psssst, I said I didn't care what certain person thought, not that I didn't care about the problem and it being resolved.

Dave George said:
It's not as if it isn't already common knowledge that some DLSR's have to go back for adjustment.

Tell that the those who scream "User error" at the first mention of a problem.

TOR8472 · Feb 4, 2011

I'm sure they can, but it wouldn't make good business sense. I've read as many cases here where Nikon has gone above and beyond for good customer service as I've read about bad customer service cases. If I were Nikon, I'd tweak the focus tuning screw even if within tolerence already and send it back to the customer telling them it is fixed. Then make the customer pay if they won't give up their griping and send it back a second or third time. I'm not saying that is the case with yours, just that a company would be stupid to do that the first time the camera comes in. I haven't read about that happenining yet, and while I'm certain there are problems with some bodies, I'm also certain that there have been D7000 bodies sent in for repairs with no problems.

Angry-pixel said:
Angry-pixel wrote:

Do you realise that if you send a camera to Nikon for repair and they find nothing at all wrong with it, they bill you for that, i.e. they invoice you and return the camera when the charge is paid? My authorised dealer told me that. Pity they weren't very helpful when I was having problems.

Angry-pixel · Feb 4, 2011

binary_eye said:
Angry-pixel said:

The operative words in that short mail are ISSUE and RESOLVED. So there clearly WAS an ISSUE that has now been RESOLVED.

Click to expand...

I must have missed out on whatever problems you were having, so no crow for me.

The OP is not directed at you then. They know who they are.

binary_eye said:
I just want to point out that use of the word "issue" doesn't necessarily mean there was a problem; it's just a way of referring to the situation. And "resolved" is just as likely to mean there was no problem as it is to mean there was a problem.

Then the reply would have been, "There is no issue," not, "The issue has been resolved."

binary_eye said:
That said, I hope whatever problems you were having aren't present when you get the camera back.

Thanks B.E.

jonikon · Feb 4, 2011

Dave George said:
Angry-pixel said:

The following is a mail just received from Nikon....

+++++++++++++++++++++

Dear

Thank you for your reply,

our service department has advised me that your camera and lens have been examined and the issue resolved and will be send back to you either today or Monday, so you should have your equipment back by the middle of next week.

+++++++++++++++++++++

The operative words in that short mail are ISSUE and RESOLVED. So there clearly WAS an ISSUE that has now been RESOLVED. I'll expand on that when I get the run-down from them on the return of my kit. In the mean-time, will those who claimed that my kit was in perfect working order and that it was a user problem, i.e. that I was a crap photographer, please leave your humble apologies below? That's if you've got it in you. Thanks.

Click to expand...

There will always be people with opinions of their own on the matter, even you with your Nikon repair sheet which will more than likely state "adjusted and cleaned" will never know exactly what they did if anything.

But why make such a big song and dance about it on here? Stating to people that you don't care what they think is making you look like such a muppet, as if you didn't care then why on earth post about it in the first place. It's not as if it isn't already common knowledge that some DLSR's have to go back for adjustment.

+1
Well put! It seems Angry-pixel has an axe to grind, for some reason or other.
--
Best regards,
Jon

Angry-pixel · Feb 4, 2011

JATO said:
Let me just humbly apologize now in case I made any comment about you or anyone else being a crap photographer.

I don't recall you being among them, so you obviously have humility to spare if you're apologising for it. Perhaps you could give a big dollop of it to my critics.

JATO said:
I know crap photographer, your no crap photographer.

I'm not fantastic by any means, you only have to look at my gallery to see that, but I don't regard myself as crap either.

JATO said:
I'm a card carrying member of that club and a proud one at that.

Isn't being proud of your humility a bit of an oxymoron?

Angry-pixel · Feb 4, 2011

jonikon said:
Dave George said:

Angry-pixel said:

The following is a mail just received from Nikon....

+++++++++++++++++++++

Dear

Thank you for your reply,

our service department has advised me that your camera and lens have been examined and the issue resolved and will be send back to you either today or Monday, so you should have your equipment back by the middle of next week.

+++++++++++++++++++++

The operative words in that short mail are ISSUE and RESOLVED. So there clearly WAS an ISSUE that has now been RESOLVED. I'll expand on that when I get the run-down from them on the return of my kit. In the mean-time, will those who claimed that my kit was in perfect working order and that it was a user problem, i.e. that I was a crap photographer, please leave your humble apologies below? That's if you've got it in you. Thanks.

Click to expand...

There will always be people with opinions of their own on the matter, even you with your Nikon repair sheet which will more than likely state "adjusted and cleaned" will never know exactly what they did if anything.

But why make such a big song and dance about it on here? Stating to people that you don't care what they think is making you look like such a muppet, as if you didn't care then why on earth post about it in the first place. It's not as if it isn't already common knowledge that some DLSR's have to go back for adjustment.

Click to expand...

+1
Well put! It seems Angry-pixel has an axe to grind, for some reason or other.

LOL Jon, my critics have had an axe to grind for weeks, but because I respond, it means I'VE got an axe to grind? And yet you don't mention my axe-grinding critics, probably because you were one of them. How sharp is your axe now? Please don't try splitting an atom with it, not before I get my camera back and have some fun with it.

Angry-pixel · Feb 4, 2011

TOR8472 said:
I'm sure they can, but it wouldn't make good business sense. I've read as many cases here where Nikon has gone above and beyond for good customer service as I've read about bad customer service cases. If I were Nikon, I'd tweak the focus tuning screw even if within tolerence already and send it back to the customer telling them it is fixed. Then make the customer pay if they won't give up their griping and send it back a second or third time. I'm not saying that is the case with yours, just that a company would be stupid to do that the first time the camera comes in. I haven't read about that happenining yet, and while I'm certain there are problems with some bodies, I'm also certain that there have been D7000 bodies sent in for repairs with no problems.

It doesn't make good business sense releasing a new model with an inordinate number of duds among them either, but it didn't stop them did it? On the plus side, those who are just getting their D7000's seem more satisfied, which tells me they've cleaned their act up. I'd wager that lessons have been learned here.

The competition between the market leaders where DSLR's are concerned is very tight and none of them can afford to let things slip. Those reporting faults are doing them a favour by becoming a part of their quality control procedure. The thing is, that's suppose to be done by paid people BEFORE the release.

TOR8472 said:
TOR8472 said:

Angry-pixel wrote:

Do you realise that if you send a camera to Nikon for repair and they find nothing at all wrong with it, they bill you for that, i.e. they invoice you and return the camera when the charge is paid? My authorised dealer told me that. Pity they weren't very helpful when I was having problems.

Click to expand...

Time for some humble pie

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